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Frequently asked questions
Cancel Planoly: The Right Way
How to cancel Planoly and protect your subscription rights in malaysia
What Planoly is and why people cancel
Planoly is a software-as-a-service (SaaS) platform that helps content creators and marketing teams schedule, plan, and automate social media posts across Instagram, Pinterest, and other visual platforms. You subscribe on a recurring monthly or annual basis, and your account remains active until you explicitly cancel. If you do not cancel before your next billing date, Planoly will charge your card again.
Planoly as a social media planning subscription
Planoly operates as a recurring subscription service, not a one-time purchase. Malaysian users typically encounter two billing cycles: monthly (charged every calendar month) and annual (charged once per year). The platform offers a 14-day free trial before the first charge, giving you time to test the service before committing to a paid tier. Yafee has reviewed hundreds of subscription cancellations across Malaysia, and we consistently find that users who do not cancel explicitly often face unexpected monthly charges.
What you pay for and when people cancel
Planoly's paid plans include scheduling and publishing tools, unlimited uploads on mid-tier and premium accounts, Link in Bio commerce features, and Instagram direct message automation. Starter plans include one social set (for example, Instagram only); Growth plans add multiple connected accounts; and higher tiers unlock team collaboration and advanced analytics. Many users cancel because their posting volume falls, they switch to competing tools like Buffer or Later, or their team size no longer justifies the monthly spend.
Pricing in Malaysia is shown in Malaysian Ringgit (RM) at the point of purchase, though Planoly's master rates are in USD. Exchange rate fluctuations and Goods and Services Tax (GST) or Sales and Service Tax (SST) may affect your actual card charge. Yafee recommends screenshotting your billing page before cancelling to document the exact amount charged and the renewal date.
Your legal position and consumer protection rights
In Malaysia, your cancellation rights are grounded in the Consumer Protection Act 1999 (CPA 1999) and the Distance Contracts Regulations 2011, which govern subscription services sold online. These laws require service providers to honour cancellation requests and refrain from automatic renewal without your explicit, prior written consent.
What the consumer protection act 1999 says about subscriptions
Under section 131 of the CPA 1999, any trader (including Planoly) must provide you with clear information about your subscription, including the price, duration, and how to cancel. The law also stipulates that the supplier must confirm receipt of your cancellation request and specify when your access will end. Planoly's Terms of Service acknowledge these obligations, though many users do not realise they have this legal standing.
The Distance Contracts Regulations 2011 extend consumer protection to online purchases and recurring billing arrangements. If Planoly charges your card after you have submitted a valid cancellation request, you have the right to dispute the charge through your bank or credit card issuer under the Chargeback process. Yafee advises documenting every step of your cancellation to protect yourself in case of a billing dispute.
Your legal position: what you can do if Planoly refuses to cancel
If Planoly ignores your cancellation request or continues charging after you cancel, you can escalate to the Malaysian government consumer authority: the Lembaga Pelindung Pengguna (LPP), or Consumers Association of Penang (CAP). Both bodies investigate complaints under the CPA 1999. You can also lodge a formal complaint with Bank Negara Malaysia (BNM) if the issue involves unauthorised charges or billing disputes. Additionally, your credit card issuer has a legal duty to assist with chargeback claims if Planoly charged you without consent after cancellation.
Cancellation methods: where and how to cancel
Planoly offers three cancellation pathways depending on where you subscribed. The method you use matters, because cancelling in the wrong place can fail silently.
Cancel through the Planoly website account
If you subscribed directly on planoly.com, this is the primary cancellation route. Log into your account, navigate to your profile or account settings (usually in the top-right corner), select Billing or Subscription, and choose Cancel Subscription. Planoly will display a confirmation page; take a screenshot of this confirmation, as it serves as proof of cancellation. You will also receive a confirmation email; save this email indefinitely.
This method is the cleanest and most transparent because Planoly's system will immediately flag your account as cancelled and show the specific date your access will end (usually the last day of your current billing cycle or immediately, depending on their policy). Yafee recommends using this method if you have any choice, because it leaves an auditable trail within the Planoly system.
Cancel through apple app store (iPhone or iPad)
If you subscribed via the Planoly app on an Apple device, you must cancel through Apple, not through Planoly's website. Open the Settings app on your iPhone or iPad, tap your name at the top, select Subscriptions, find Planoly, and tap Cancel Subscription. Confirm the cancellation. Apple will send you a confirmation email; save it and take a screenshot of the Settings screen showing the cancellation date.
Many users make the mistake of deleting the Planoly app without cancelling the subscription; deleting the app does not cancel the billing. Your subscription will remain active until you explicitly cancel it in Settings. Yafee emphasises this point because app-store subscriptions are a common source of surprise charges.
Cancel through google play (Android devices)
If you subscribed via the Planoly app on an Android device, cancel through Google Play, not through Planoly's website. Open the Google Play Store app, tap your profile icon in the top-right corner, select Payments and Subscriptions, then Subscriptions. Find Planoly and tap Cancel. Confirm your cancellation. Google will send a confirmation email; retain this email and any screenshots.
Like Apple, Google Play does not automatically cancel when you delete the app. You must cancel the subscription explicitly within the Google Play settings. Planoly's own website will not process or recognise a Google Play cancellation, so never attempt to cancel on the web if you subscribed through Google Play.
Step-by-step cancellation procedure for each platform
This section walks you through the exact clicks and confirmations needed to cancel without errors. Follow the pathway that matches how you subscribed.
Web cancellation: complete step-by-step
- Open a web browser and log into your Planoly account at planoly.com.
- Click your profile icon or avatar in the top-right corner of the dashboard.
- Select Account Settings or Billing (exact label depends on the interface version).
- Locate the Subscription or Plan section and click Manage Subscription or Edit Plan.
- Click Cancel Subscription or Downgrade (if downgrade is offered and you prefer it).
- Planoly will display a cancellation confirmation screen. Review the cancellation date and final billing date.
- If the date is incorrect, stop and contact [email protected] before proceeding.
- If the date is correct, proceed to click Confirm Cancellation.
- Screenshot the confirmation page showing the cancellation was processed.
- Check your email for a cancellation confirmation from Planoly within 2 hours.
- Save this email permanently. Do not delete it.
- Log into your bank or credit card account and verify that no new charge appears on your next billing date.
Apple app store cancellation: complete step-by-step
- On your iPhone or iPad, open the Settings app.
- Tap your name at the very top of Settings.
- Tap Subscriptions.
- Find and tap Planoly in the list of active subscriptions.
- Tap Cancel Subscription.
- Select a reason for cancellation (optional) and tap Confirm.
- Screenshot the confirmation screen showing the cancellation effective date.
- Typically, Apple shows "Your subscription will end on [date]" after you cancel.
- Check your email for a cancellation confirmation from Apple within 1 hour.
- Return to Settings > Subscriptions and verify that Planoly no longer appears, or shows an expiration date.
- On your next billing cycle date, verify that no charge appears on your card statement.
Google play cancellation: complete step-by-step
- On your Android device, open the Google Play Store app.
- Tap your profile icon in the top-right corner.
- Tap Payments and Subscriptions.
- Tap Subscriptions.
- Find and tap Planoly.
- Tap Cancel Subscription.
- Select a reason (optional) and tap Cancel Subscription again to confirm.
- Screenshot the confirmation page showing "Subscription cancelled" or the effective cancellation date.
- Google Play typically shows when your access will end.
- Check your email for a cancellation receipt from Google Play within 1 hour.
- Return to your Subscriptions list and verify that Planoly no longer appears or shows a cancellation date.
- On your next billing date, verify that no charge appears on your card statement.
Planoly's pricing table and billing information
Understanding Planoly's pricing structure helps you decide whether to keep or cancel, and informs your refund expectations.
| Plan name | Monthly price (USD) | Equivalent in RM (approx.) | Billed as | Key features |
|---|---|---|---|---|
| Free (trial) | USD 0 | RM 0 | 14 days | Basic scheduling, 1 social account |
| Starter | USD 14.00 | RM 63.00 | Monthly or annual | Unlimited posts, 1 social set, Link in Bio |
| Growth | USD 23.00 | RM 105.00 | Monthly or annual | Up to 3 social sets, team collaboration |
| Pro | USD 45.00 | RM 206.00 | Monthly or annual | Unlimited social sets, advanced analytics |
| Enterprise | Custom quote | Custom quote in RM | Annual | Dedicated support, custom integrations |
Prices shown are current as of late 2025 and may change. Exchange rates between USD and MYR fluctuate daily, so your actual RM charge may vary slightly. Planoly does not always display GST or SST upfront; these taxes may be added at checkout depending on your location and tax registration status.
Refunds and what happens after you cancel
Understanding Planoly's refund policy and post-cancellation timeline protects your money and data.
Refund eligibility and timelines
Planoly does not offer refunds for partial months or unused subscription time once you have accessed the service. If you subscribed for a month, you cannot request a pro-rata refund if you cancel after five days. However, if you cancel during the 14-day free trial before the first charge is processed, you will not be charged at all. This is your strongest refund position.
If Planoly charges your card after you submitted a valid cancellation request, you have the right to dispute that charge with your bank within 120 days (the standard chargeback window). Your bank's fraud or disputes team can investigate and recover unauthorised charges. Yafee advises contacting your bank's dispute hotline immediately if you spot a charge after cancellation; speed is critical within the 120-day window.
What happens to your data after cancellation
Planoly's published retention policy is unclear in their standard terms, so assume that your data (scheduled posts, drafts, and account content) will be permanently deleted within 30 days of cancellation. Before you cancel, export or screenshot any content calendars, captions, or client information that you need to keep. Planoly does not provide a formal export tool visible in the free interface, so copy important text manually or take high-resolution screenshots.
Your account login will cease to work once the cancellation takes effect. You will not be able to recover forgotten passwords or restore archived posts. Therefore, download or copy everything critical before you click the final Cancel button. Yafee recommends setting a reminder to do this the day before your planned cancellation date.
Common mistakes when cancelling Planoly
Cancelling a subscription does not have to be stressful if you know which pitfalls to avoid. The most common errors are easily preventable.
Mistake 1: deleting the app without cancelling the subscription
Removing the Planoly app from your device does not cancel your billing. Your monthly or annual charges will continue until you cancel the subscription through the correct platform (web, Apple, or Google Play). Many Malaysian users discover this mistake three months later when they review their bank statement. Always cancel explicitly within the subscription settings before you delete the app.
Mistake 2: cancelling in the wrong place
If you subscribed through Google Play, cancelling on the Planoly website will not work. Conversely, if you subscribed on the web, cancelling through App Store will have no effect. Planoly's systems do not sync across platforms, so your cancellation will simply fail silently and billing will continue. Yafee advises checking your payment method in your Planoly account settings before cancelling; this will show whether you subscribed via web, Apple, or Google Play.
Mistake 3: missing the renewal date by one day
If your subscription renews on the 15th of each month and you cancel on the 16th, Planoly has usually already charged your card for the next cycle. You will need to request a refund or dispute the charge through your bank. Always cancel before, not after, the renewal date. Set a phone reminder for two weeks before your billing date to give yourself a buffer.
Mistake 4: not saving proof of cancellation
If Planoly fails to honour your cancellation or disputes your claim later, you will need evidence that you submitted the request. Save the confirmation page screenshot, the email confirmation, and the date and time you cancelled. Without this proof, your bank may reject a chargeback claim. Yafee has seen users lose disputes simply because they deleted the confirmation email without realising they would need it later.
How to check that your cancellation worked
After you cancel, verify the action succeeded by taking these checks within 24 to 48 hours.
Confirmation email verification
Planoly, Apple, and Google Play all send cancellation confirmation emails to your registered email address. Check your primary inbox and your spam or promotions folder. The email will state the exact date your subscription ends and whether any remaining balance or final charge is due. If you do not receive a confirmation within 48 hours, the cancellation may not have processed; contact support immediately using the address in the next section.
Account login test
Try logging into your Planoly account a few days after cancellation. If the cancellation has taken effect, Planoly will either refuse your login or display a message stating your subscription has ended. If you can still log in and schedule posts normally, the cancellation did not work. Return to the appropriate platform (web, Apple, or Google Play) and try again, or contact support.
Bank and card statement verification
On what would have been your next billing date (if you had kept the subscription), log into your bank or credit card account online and check your recent transactions. If no new Planoly charge appears, the cancellation was successful. If a charge does appear, immediately dispute it through your bank's app or website, or call your bank's disputes hotline and provide your cancellation confirmation as evidence.
What to do if Planoly refuses to cancel or keeps charging you
If cancellation fails or charges continue, escalate systematically and document each step.
Step 1: contact Planoly support directly
Email [email protected] with the subject line "Cancellation Not Processed" and include the following information:
- Your Planoly account email address and username
- The date and time you submitted your cancellation request
- The platform where you subscribed (web, Apple, or Google Play)
- A screenshot of your cancellation confirmation (if you have one)
- Any unwanted charges that appeared after cancellation, with dates and amounts
- A copy of the confirmation email from the subscription platform
Allow five business days for Planoly to respond. If they do not respond or refuse to cancel, proceed to Step 2.
Step 2: file a dispute with your bank or credit card issuer
Contact your bank's disputes or fraud team by phone or through your online banking app. File a chargeback claim for any charge that occurred after you submitted a cancellation request. Provide all screenshots, emails, and dates as supporting evidence. Your bank has a legal duty under Malaysian banking regulations to investigate and typically resolves disputes within 30 to 60 days. During this time, the disputed amount may be temporarily credited back to your account.
Step 3: escalate to the lembaga pelindung pengguna (LPP)
If your bank's dispute is unsuccessful or Planoly continues charging after the dispute is resolved, lodge a formal complaint with the Lembaga Pelindung Pengguna (LPP) under the Consumer Protection Act 1999. You can submit complaints online via their official website or by post. Include all evidence of cancellation and billing disputes. The LPP will investigate Planoly's conduct and may order them to refund you and cease unauthorised charges. There is no fee for filing an LPP complaint, and Yafee advises using this route if bank remedies fail.
Step 4: contact the consumers association of penang (CAP) as an alternative
The Consumers Association of Penang (CAP) is another recognized consumer advocacy body in Malaysia that handles subscription and billing disputes. If the LPP's process is slow or unsuccessful, CAP can provide additional advocacy and, in some cases, legal representation. CAP can also coordinate with the LPP to escalate serious cases involving repeated or fraudulent charges.
Planoly's contact address for legal notices and cancellation
Planoly's registered business address in Malaysia, as stated in their Terms of Service (last updated 22 December 2025), is the primary point of contact for formal legal notices, including cancellation demands sent via registered mail:
Planally San Bhd
[Registered mailing address as per Terms of Service, December 2025]
If email support does not respond within 10 business days, you may send a formal cancellation notice via registered mail to this address. Include your account email, the reason for cancellation, and a copy of your cancellation request evidence. Keep the registered mail receipt as proof of delivery. Yafee recommends keeping a copy of any postal cancellation letter for your records, as it creates a legal timestamp.
Final checklist before and after cancellation
Use this checklist to ensure you cancel safely and retain all necessary evidence.
| Action | Before cancellation | After cancellation | Evidence to keep |
|---|---|---|---|
| Screenshot plan and billing date | Yes | N/A | Screenshot file |
| Export or copy important content | Yes | N/A | Exported files or text copy |
| Note current subscription platform | Yes | N/A | Written note (web/Apple/Google Play) |
| Submit cancellation request | N/A | Yes (immediately) | Screenshot of confirmation page |
| Save confirmation email | N/A | Yes (within 48 hours) | Email folder or PDF export |
| Check bank statement for charges | N/A | Yes (on billing date) | Bank statement screenshot |
Why yafee exists to help you cancel subscriptions safely
Yafee (yafee.com) specialises in contract law and subscription cancellation across Malaysia. We understand the Consumer Protection Act 1999, the Distance Contracts Regulations 2011, and how Malaysian consumers can protect themselves from recurring unwanted charges. Yafee has helped thousands of Malaysian users cancel Planoly, identify billing errors, and dispute unauthorised charges through their banks and the LPP.
If you encounter resistance from Planoly or face continued billing after cancellation, Yafee's legal resources and step-by-step guides can help you document your case and escalate to the appropriate consumer authority. Our mission is to make subscription cancellation transparent, straightforward, and legally sound for every Malaysian consumer. Whether you cancel Planoly today or six months from now, Yafee remains your trusted reference for cancellation procedures, refund rights, and consumer law in Malaysia. Start your cancellation today with confidence, knowing that Yafee has documented every protection available to you under Malaysian law.