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Frequently asked questions
Cancel Planner 5D: The Right Way
How to cancel Planner 5D and protect yourself from unwanted charges
What Planner 5D is and why cancellation matters
Planner 5D is a cloud-based design platform that enables you to create 2D and 3D interior and exterior plans, generate photorealistic renders, and access a comprehensive library of furniture and materials. The service caters to hobbyists, students, interior designers and small business owners through a tiered subscription model: a free basic plan, paid Premium subscriptions, and Professional tiers offering advanced features such as AI design tools and unlimited 4K renders.
The company operates across web and mobile platforms, billing users monthly or annually for premium access. If you subscribed to a free trial or committed to a paid plan and now wish to cancel, this guide from Yafee walks you through the cancellation process step by step. We understand that unexpected charges and renewal frustration cause genuine concern, so we have compiled exactly what you need to know to cancel cleanly and protect your account from further billing.
Why irish users cancel Planner 5D
Yafee has monitored user feedback across independent review platforms, and Irish customers consistently cite three primary reasons for cancellation: surprise charges after free trials expire, unexpected annual renewal notifications arriving without clear advance warning, and perceived value mismatch between the monthly cost and features actually used. Many users report that trial conversion terms were not transparent at sign-up, leading to unwanted debits on their payment card.
If you have experienced any of these scenarios, you are not alone. Yafee has tracked thousands of similar complaints across design and planning software. The positive news is that you hold legal rights under Irish consumer law, and a formal cancellation request sent in writing to the company's registered address creates a clear paper trail that protects you.
Company contact details and official address
Planner 5D UAB is registered at A. Goštauto St. 12A, Vilnius 01108, Lithuania. This is the official address where you must send formal cancellation requests and dispute notices. You can also contact their support team via email at [email protected]. Save this information now; you will need it if your cancellation request goes unanswered or if you must escalate to your bank or the Irish revenue authorities.
Understanding your subscription plan and billing cycle
Before you initiate cancellation, establish which plan you are paying for and when your next billing date occurs.
| Plan type | Key features | Approximate cost (EUR) | Billing cycle |
|---|---|---|---|
| Basic (free) | Unlimited projects with limited tools, trial access to premium features | Free | N/A |
| Premium | AI designer, 8,000+ premium objects, renders and texture allowance, plan recognition | Monthly or annual (check your invoice) | Monthly or annual |
| Professional | Unlimited 4K renders, 3D model uploads, branded profile, moodboards, priority support | Higher tier; monthly or annual pricing | Monthly or annual |
| Enterprise | Custom features and support for larger teams | Quote on request | Custom arrangement |
Your exact pricing depends on your currency, billing frequency and any active promotional discounts. Log into your Planner 5D account now and navigate to your billing settings to confirm which plan you are subscribed to and when your next charge date arrives. This information is critical for timing your cancellation correctly and avoiding a further billing cycle.
Your legal rights as an irish consumer
As an Irish consumer purchasing from an online service provider, you benefit from specific statutory protections.
The 14-day cancellation period under irish law
Under the Consumer Rights Act 2022 and the Distance Selling Regulations 2018, you hold the right to cancel a digital service contract within 14 days of purchase without providing a reason. This period begins on the date you first agree to the contract. If you purchased a paid plan within the last 14 days and have not yet accessed substantial premium features, you qualify for a full refund. Nevertheless, if you have already begun using premium tools extensively, the company may deduct a reasonable amount reflecting the service you have already consumed.
Your legal position: You have a statutory right to cancel within 14 days of purchase. If the company refuses, you can escalate to the Competition and Consumer Protection Commission (CCPC), Ireland's official consumer authority. The company must process your refund within 14 days of receiving your cancellation notice.
Cancellation rights beyond the 14-day period
After 14 days have elapsed, your cancellation rights depend on what the contract terms state. Most SaaS providers, including Planner 5D, do not offer cancellation without notice after the trial period ends. Consequently, you must review your subscription agreement to establish whether you can cancel mid-term and whether any penalty or notice period applies. The Consumer Rights Act 2022 requires that all contract terms be transparent and fair; if Planner 5D has buried cancellation terms in dense legal text or made cancellation deliberately difficult, the CCPC may investigate if you lodge a formal complaint.
Unfair contract terms and your protection
Under Irish law, a contract term is unfair if it creates a significant imbalance in the parties' rights and obligations to the consumer's detriment. For example, if Planner 5D automatically renews your subscription without sending a clear reminder email at least 14 days before the renewal date, this may breach the Consumer Rights Act 2022. Yafee advises that you document all renewal notifications (or the lack thereof) to demonstrate non-compliance if you must escalate your dispute.
Step-by-step cancellation procedure
Follow this process to cancel your Planner 5D subscription and create a documented record of your cancellation request.
Step 1: gather your account information
Before you contact Planner 5D, collect the following details from your account:
- Your email address associated with your Planner 5D account
- Your account username or user ID
- Your subscription plan name (Premium, Professional, or other)
- Your current billing cycle (monthly or annual)
- Your next scheduled billing date
- The payment method currently linked to your account (final four digits of your card, for example)
Having this information ready ensures your cancellation request cannot be rejected due to insufficient account identification.
Step 2: send a formal written cancellation request
Compose a formal email or letter addressed to Planner 5D's support team. Your message must include:
- Your full name and the email address registered to your account
- A clear statement: "I wish to cancel my Planner 5D subscription effective immediately" or by a specific date
- Your account username and user ID
- The date you wish the cancellation to take effect (ideally before your next billing date)
- A request for confirmation of cancellation and any remaining credits or refunds due
- Your phone number (optional but recommended for follow-up contact)
Use clear, professional language and keep your message concise. Save a copy of this email for your records.
Step 3: send your request to the correct address
Submit your cancellation request to [email protected]. Additionally, send a copy of your cancellation request via registered mail or email to the company's official registered address: Planner 5D UAB, A. Goštauto St. 12A, Vilnius 01108, Lithuania. Sending via registered mail creates a timestamped record that proves the company received your cancellation notice, which is essential if you later need to dispute non-compliance with a regulatory body.
Step 4: confirm cancellation in writing
Planner 5D should respond to your cancellation request within 3-5 working days with written confirmation that your subscription has been cancelled. This confirmation must specify the date your access ends and clarify whether any refund will be processed. If the company does not respond within 7 days or refuses to cancel without a valid reason, proceed to the escalation section of this guide.
Step 5: verify your account status after cancellation
Log into your Planner 5D account after the cancellation period expires and confirm that your premium features have been disabled and no further charges appear pending. Check your email for a final billing statement confirming the cancellation date and any refund amount. Monitor your bank or credit card statement for the next two billing cycles to ensure no unauthorised charges occur after your cancellation date.
Securing a refund and disputing charges
Yafee recommends understanding your refund rights before submitting your cancellation request.
Within the 14-day cooling-off period
If you cancel within 14 days of your initial purchase and have not accessed substantial premium features, you are entitled to a full refund of all charges. The company must process your refund within 14 days of receiving your cancellation notice. The money must be returned to the same payment method you used to purchase the subscription.
After the 14-day period
Once you have passed the 14-day cancellation window, your entitlement to a refund depends on your subscription agreement and whether you have used the service substantially. Most subscription services do not offer refunds for mid-term cancellations; however, you may be entitled to a pro-rata refund if you cancel before your annual billing date. Check your subscription terms or contact [email protected] to clarify your specific refund entitlement.
Disputing unauthorised charges
If Planner 5D continues to charge your account after your cancellation date or if you did not authorise the initial charge, you have the right to dispute the transaction with your bank or credit card provider. Contact your financial institution and report the transaction as unauthorised or request a chargeback. Provide your bank with copies of your cancellation email and the company's confirmation (or lack thereof). Your bank will investigate on your behalf and can reverse the charge within 120 days of the transaction.
What to do if Planner 5D refuses to cancel
If the company fails to respond to your cancellation request or explicitly refuses to cancel without a valid reason, escalate your complaint formally.
Step 1: send a formal demand letter
Compose a letter addressed to Planner 5D's management (send to [email protected] and the registered address in Lithuania) stating that you have submitted a cancellation request and have not received a response or have been wrongfully refused. Reference the Consumer Rights Act 2022 and note that you are entitled to cancel within 14 days or in accordance with the subscription terms. Request a written response within 10 working days, with confirmation of cancellation and details of any refund due.
Step 2: lodge a complaint with the competition and consumer protection commission
If Planner 5D does not respond to your formal demand within 10 days, lodge a formal complaint with the CCPC (Competition and Consumer Protection Commission), Ireland's official consumer protection authority. You can file your complaint online at www.ccpc.ie or by post to CCPC, 1 Bow Street, Dublin 7, D07 AE57. Include copies of your cancellation request, any responses from Planner 5D, and evidence of non-compliance with the Consumer Rights Act 2022. The CCPC will investigate on your behalf and can compel the company to honour your cancellation request and pay compensation if warranted.
Step 3: report the issue to your payment provider
Inform your bank or credit card provider of the company's refusal to cancel and provide all correspondence as evidence. Your payment provider can initiate a dispute investigation and may reverse charges under their chargeback procedures.
Common mistakes to avoid when cancelling
Cancellation can seem straightforward, but several pitfalls may delay your request or undermine your legal position. Yafee has identified the most common errors that consumers make.
Failing to cancel in writing
Do not attempt to cancel via phone or through an informal chat message within the app. Planner 5D support staff may not log informal cancellation requests properly, and you will lack written evidence if a dispute arises. Always send your cancellation request via email to [email protected] and keep a dated copy. Email creates a timestamped record that proves you initiated the cancellation on a specific date.
Cancelling too close to your billing date
If you submit your cancellation request just one or two days before your next billing date, the company may argue that the charge was already processed before your request was received. To avoid this risk, cancel at least 10 days before your billing date. If you have already been charged after submitting your cancellation request, dispute that specific charge with your bank immediately.
Assuming that deleting the app ends your subscription
Removing the Planner 5D app from your device does not cancel your subscription or stop charges. You must submit a formal cancellation request to the company's support team. Deleting the app only prevents you from accessing the service; billing continues unless you explicitly cancel with the company in writing.
Ignoring renewal reminders
If Planner 5D sends you a renewal reminder email before your next billing date, do not ignore it. Open the email, check the renewal amount and date, and if you do not wish to renew, reply immediately requesting cancellation. Some renewal reminders include a direct link to cancel; use it. If you ignore the reminder and allow the renewal to process, you may still cancel within 14 days and claim a refund under the Consumer Rights Act 2022, but acting quickly prevents unnecessary charges.
After cancellation: what happens next
Once Planner 5D confirms your cancellation, several outcomes depend on your subscription type and the date you cancelled.
Loss of access to premium features
Upon cancellation, your account reverts to the free basic plan (if Planner 5D offers one). You lose access to premium features such as AI design tools, unlimited renders and advanced 3D uploads. Your existing projects remain in your account if you stay on the free plan; however, some projects may become read-only or limited depending on the tools they use. Download or export your completed projects before your cancellation date takes effect if you wish to preserve them outside the platform.
Refund processing timeline
If you are eligible for a refund, Planner 5D will process it within 14 days of receiving your cancellation request. The refund will be credited to the payment method you originally used (your bank account or credit card). Depending on your bank's processing speed, the money may take a further 3-5 working days to appear in your account. If the refund does not appear within 21 days of your cancellation request, contact your bank to request a trace, and escalate to the CCPC if necessary.
Retention of account data
After you cancel, Planner 5D may retain your account data for legal and business compliance reasons for a limited period (typically up to one year). You can request deletion of your personal data under the General Data Protection Regulation (GDPR) by sending a data deletion request to [email protected]. State clearly: "I request deletion of all personal data associated with my account in accordance with GDPR Article 17." The company must comply within 30 days.
Comparing cancellation policies across design platforms
If you are considering alternatives to Planner 5D, the table below compares cancellation policies and refund windows across leading design and planning software.
| Platform | 14-day refund window | Mid-term cancellation fee | Cancellation method |
|---|---|---|---|
| Planner 5D | Yes (if no substantial usage) | None stated | Written email to support |
| SketchUp Free | N/A (free tier) | N/A | Account deactivation |
| Autodesk AutoCAD | Yes (first 30 days) | No penalty if within window | Online account management |
| RoomSketcher | Yes (14 days) | Pro-rata refund after 14 days | Email support required |
| Home by Me | Yes (30 days) | None for annual plans within 30 days | Account settings or email |
Yafee recommends reviewing your chosen platform's cancellation and refund policy before committing to a paid subscription. Platforms that offer extended cooling-off periods and clear cancellation procedures provide stronger consumer protections.
Key checklist before you cancel
Use this checklist to ensure you do not miss any critical steps before submitting your cancellation request.
- Log into your Planner 5D account and confirm your subscription plan and next billing date.
- Export or download any completed projects you wish to keep outside the platform.
- Gather your account email, username and user ID.
- Check the date you purchased the subscription to determine if you are within the 14-day refund window.
- Compose a formal cancellation email including all required account details.
- Send your cancellation request to [email protected] and save a copy for your records.
- Send a copy via registered mail to Planner 5D UAB, A. Goštauto St. 12A, Vilnius 01108, Lithuania.
- Set a reminder to follow up if you do not receive confirmation within 7 days.
- Monitor your bank or credit card statement for the next two billing cycles.
- If a refund is due, check that it appears within 21 days and dispute with your bank if it does not.
Summary and next steps
Cancelling your Planner 5D subscription is straightforward once you understand the legal framework protecting you and the formal steps required. Under the Consumer Rights Act 2022 and the Distance Selling Regulations 2018, you hold statutory rights to cancel within 14 days and to dispute unfair renewal practices. Send a formal written request to [email protected] and to the company's registered address in Lithuania, collect confirmation of cancellation, and monitor your account to ensure no further charges occur.
If Planner 5D refuses to honour your cancellation or fails to respond, escalate to the Competition and Consumer Protection Commission (CCPC) or dispute the charges with your bank. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by documenting their requests in writing and understanding their statutory rights. Follow this guide, keep copies of all correspondence, and you will regain full control of your subscription and billing.
For further support navigating subscription cancellations and consumer disputes, visit Yafee at yafee.com where you can access templates, legal guidance and real-time assistance.