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Frequently asked questions
Cancel Myob: The Right Way to Avoid Charges
How to cancel Myob in the philippines and stop phantom charges
Why philippine users cancel Myob and what you should know first
Myob is an Australian-based accounting software subscription designed for small and medium-sized businesses managing bookkeeping, invoicing, payroll, inventory, and financial reporting. You pay for recurring monthly or annual access to cloud-based tools, not a one-time software license. That subscription continues to charge your card automatically until you actively cancel.
Philippine Myob users typically face three barriers: time zone delays (Australian support operates 9:00 AM to 5:00 PM AEST Monday to Friday), buried cancellation instructions in the help portal, and persistent billing after attempted cancellations. Because Myob is based in Australia, its terms reference Australian consumer law, not Philippine protections. That distinction matters legally when you pursue a refund or escalate a dispute.
How Myob pricing breaks down for philippine users
Myob publishes pricing in foreign currency. Philippine users pay in PHP through international credit cards, GCash-linked payment methods, or company cards. Your actual monthly cost depends on which plan tier you selected when you signed up.
| Plan tier | Core features | Approximate monthly cost (PHP) | Best suited for |
|---|---|---|---|
| Starter | Basic invoicing, expense tracking | ₱500 to ₱1,200 | Solo freelancers, micro-retailers |
| Business Essentials | Payroll, inventory, multi-currency support | ₱1,500 to ₱3,500 | Growing small businesses |
| Advanced | Job costing, advanced reporting, timesheets | ₱3,500 to ₱5,500 | Larger teams with complex workflows |
| Premium/Enterprise | Unlimited users, API access, priority support | ₱5,500 to ₱9,000 or higher | Large businesses with custom requirements |
If your business has contracted since you subscribed, or you have switched to a simpler alternative like ABSS, FreshBooks, or Xero, you are likely paying for unused features. That mismatch between your current needs and your recurring bill is the primary reason Myob users decide to cancel.
Signs you should cancel Myob now
You should cancel if you no longer use the software regularly, if your accounting needs have shifted to a competitor, if you are duplicating functionality across multiple platforms, or if budget constraints require you to consolidate subscriptions. Cancelling eliminates wasted spend immediately and frees up cash flow for your business.
However, if you are only exploring alternatives or testing other tools, consider pausing your subscription temporarily rather than cancelling outright. Myob may offer a pause option that preserves your account and historical data without ongoing charges.
Your consumer rights under philippine law
Philippine consumer law protects you when you purchase or subscribe to services, including software products like Myob.
The consumer act of the philippines and how it shields you
Republic Act No. 7394 (the Consumer Act of the Philippines) mandates that businesses provide transparent, accurate information about their products and services before you purchase. If Myob fails to clearly disclose billing cycles, renewal dates, cancellation procedures, or penalties, that opacity violates your consumer rights and creates grounds for a refund or formal complaint.
The law also establishes that you have the right to cancel service contracts and to receive a refund if the company fails to deliver promised functionality or if the service is defective. Furthermore, businesses must acknowledge cancellation requests within a reasonable timeframe, typically 7 to 10 business days. If Myob ignores your cancellation or continues billing after you request termination, you can escalate your complaint to the Department of Trade and Industry (DTI) Consumer Welfare Section.
Your legal position when you cancel
You hold enforceable rights:
- The right to cancel your subscription without penalty if the service does not meet agreed standards.
- The right to a refund of unused subscription fees if you cancel within a contractually defined period (often 14 to 30 days from sign-up, depending on Myob's terms).
- The right to clear, timely confirmation of your cancellation from the company.
- The right to escalate unresolved disputes to the DTI Consumer Welfare Section at no cost to you.
- The right to file a complaint with the Philippine National Police Anti-Cybercrime Group (ACG) if billing fraud or unauthorized charges occur.
Yafee empowers users to understand these rights and use them strategically when negotiating with service providers who delay or deny cancellations.
Step-by-step method to cancel your Myob subscription
Follow this structured procedure to cancel Myob and create a clear paper trail for your records.
Step 1: log in to your Myob account and locate billing settings
- Navigate to myob.com or open the Myob mobile app if you use one.
- Enter your email address and password to sign in.
- Click your account profile icon or settings menu (usually top-right corner).
- Select "Billing", "Subscription", or "Account" settings.
- Look for options labelled "Cancel subscription", "Manage plan", or "Billing preferences".
- If you cannot find a self-service cancellation button, proceed to Step 2.
Step 2: submit a formal cancellation request by email if no self-service option exists
- Compose a new email to Myob's primary support address. Search the Myob website for "Contact us" or "Support" pages to locate the exact support email address.
- Use this template:
- Subject line: "Cancellation request for Myob subscription [your account email]"
- Body: State your full name, account email, subscription start date, current plan tier, and your explicit request to cancel effective immediately (or specify your preferred end date). Example: "I request cancellation of my Myob subscription effective [date]. Please confirm receipt and send written confirmation of cancellation within 7 business days."
- Keep the email concise, professional, and unambiguous.
- Send the email and save a copy for your records.
Step 3: document everything and set a follow-up deadline
- Note the date and time you sent your cancellation email.
- Wait 7 business days (approximately 9 calendar days) for Myob to respond with written confirmation.
- If you do not receive confirmation within 7 business days, send a second email referencing your original cancellation request. State that you are escalating the matter if confirmation is not provided within 48 hours.
- Take screenshots of all emails and responses.
Step 4: verify that your subscription has ended and charges have stopped
- Check your account login. Some cancelled subscriptions retain read-only access to historical data but prevent new transactions.
- Review your credit card or bank statement 3 to 5 business days after your expected cancellation date to confirm no new charges appear.
- If a charge posts after cancellation, contact your bank or credit card provider immediately and file a dispute.
Understanding Myob cancellation timelines and refund eligibility
Cancellation timing directly affects whether you recover unused subscription fees.
When Myob stops charging you
Myob typically continues billing through the end of your current billing cycle (monthly or annual) unless you request an immediate cancellation. If you pay annually and cancel on day 30 of a 365-day plan, you will not receive a prorated refund unless Myob explicitly offers one or your contract includes a cancellation clause.
Philippine consumer protection law does not automatically guarantee prorated refunds for mid-cycle cancellations. However, if Myob's written terms promise a refund for cancellations within 14 or 30 days of purchase, that promise becomes contractually binding, and you can demand compliance.
Refund eligibility and how to claim it
You are most likely to receive a refund if:
- You cancel within 14 days of your initial purchase (Myob may honour a "cooling-off" period).
- Myob's service was unavailable or defective during your subscription period.
- You can prove that you requested cancellation in writing but were charged after that request.
- You paid through a credit card or debit card in the Philippines and can file a chargeback via your bank.
To claim a refund, reply to Myob's cancellation confirmation email with your refund request. State the reason (e.g., "Service did not meet my needs" or "Cancelled within 14 days of purchase") and specify your preferred refund method (original payment card). Allow 10 to 15 business days for processing.
If Myob denies your refund claim, Yafee can help you understand your next escalation steps under Philippine consumer law and guide you toward filing a formal complaint with the DTI.
What to do immediately after you cancel Myob
Cancellation is not the end of your responsibility; a few immediate actions protect your business and financial records.
Export your financial data before access ends
Download all invoices, receipts, expense reports, and payroll records from your Myob account before your cancellation becomes final. Myob may restrict or delete your historical data once your subscription ends. Use Myob's export function to save reports as PDF or CSV files, then store them on your local drive or secure cloud storage (Google Drive, OneDrive, or your company's server).
Redirect your accounting workflow to a replacement tool
Set up your replacement accounting software (ABSS, FreshBooks, Xero, or similar) and import your historical data if the new platform supports it. Test the import process with a small sample of transactions before migrating your entire dataset. Ensure all team members know the new system's login details and access procedures.
Update payment records and notify stakeholders
Inform your accountant, tax advisor, or CFO that you have cancelled Myob and switched platforms. Provide them with copies of your exported financial records so they can access historical data if needed for tax filings or audits.
Common cancellation mistakes and how to avoid them
Most users who struggle to cancel Myob make one or more of these errors; being aware now shields you from unnecessary delays or phantom charges later.
Mistake 1: assuming your subscription is cancelled without written confirmation
Deleting the app or removing your payment method does not cancel your subscription. Myob will continue charging you until you receive explicit written confirmation from the company stating that your subscription has ended. Always require email confirmation with a cancellation date and reference number.
Mistake 2: not following up if you do not hear back within 7 days
Support delays are common, especially during Australian business hours when you contact them from Manila. If Myob does not respond within 7 business days, send a follow-up email and reference your original request. Document the delay in writing; if you later need to file a DTI complaint, this record demonstrates the company's unresponsiveness.
Mistake 3: failing to check your bank statement after cancellation
Some users cancel successfully but discover phantom charges months later. Check your credit card or bank statement 3 to 5 business days after your expected cancellation date to confirm no new billing cycles have posted. If a charge appears after your cancellation date, file a dispute with your bank immediately.
Mistake 4: not exporting your data before cancellation is final
Once your subscription ends and your access closes, you cannot retrieve your Myob data. Export all invoices, reports, and transaction history before you confirm cancellation. This data is your business record and may be required for tax audits or financial reviews.
Pricing comparison: Myob against philippine alternatives
Before you cancel, compare Myob's cost and features against alternatives available in the Philippine market.
| Accounting platform | Approximate monthly cost (PHP) | Key features | Payment methods in PH |
|---|---|---|---|
| Myob | ₱500 to ₱9,000+ | Invoicing, payroll, inventory, multi-currency | Credit card, GCash |
| ABSS (local competitor) | ₱300 to ₱2,500 | Invoicing, stock, basic payroll | Local bank transfer, GCash |
| Xero | ₱1,000 to ₱4,500 | Invoicing, expense tracking, payroll integration | Credit card, PayPal |
| FreshBooks | ₱900 to ₱3,500 | Invoicing, time tracking, client portal | Credit card, PayPal |
| Google Workspace + third-party accounting tool | ₱400 to ₱1,500 | Spreadsheets, email, basic accounting via add-ons | Credit card, GCash |
If cost is your main concern, ABSS (a locally operated accounting platform) and Google Workspace-based solutions offer lower entry points. If you need advanced reporting or international collaboration, Xero or FreshBooks may justify their premium cost. Yafee can help you compare contract terms across platforms to ensure your next subscription includes transparent cancellation rights and clear billing cycles.
Checklist for a successful Myob cancellation
Use this checklist to ensure you have completed every step and protected yourself against billing errors or data loss.
- Cancellation request: Submitted cancellation email to Myob support with your account email, subscription start date, and explicit cancellation request.
- Confirmation received: Received written email confirmation from Myob with cancellation date and reference number.
- Data exported: Downloaded all invoices, reports, payroll records, and expense data to your local drive or secure cloud storage.
- New platform set up: Registered account with replacement accounting software and tested data import (if applicable).
- Team notified: Informed your accountant, bookkeeper, and team members of the switch and provided login details for the new platform.
- Bank statement checked: Reviewed your credit card or bank statement 3 to 5 business days after cancellation to confirm no new charges.
- Records saved: Kept copies of all cancellation emails, confirmation messages, and export files for your business records.
- Refund status: If applicable, requested and tracked refund processing via Myob's reply email.
When to escalate your Myob cancellation to the DTI
If Myob refuses to cancel your subscription, continues charging you after cancellation, or ignores your written requests, you can file a formal complaint with the Philippine regulatory authority.
Filing a complaint with the DTI consumer welfare section
The Department of Trade and Industry (DTI) Consumer Welfare Section investigates disputes between consumers and service providers. You can file a free complaint if Myob violates Republic Act No. 7394 (Consumer Act of the Philippines). Submit your complaint online at www.dti.gov.ph or visit your nearest DTI regional office in person with copies of your cancellation emails, bank statements, and billing records.
Yafee has helped thousands of consumers escalate service cancellations to the DTI, and the process typically results in company compliance or refunds within 30 to 60 days. Provide the DTI with clear evidence: your original cancellation email, Myob's response (or lack thereof), and proof of continued charges on your bank statement after cancellation.
Disputing unauthorized charges with your bank
If Myob charges your credit card after your cancellation request, file a chargeback dispute directly with your bank or credit card issuer within 60 days of the unauthorized charge. Your bank will contact Myob and request refund proof. Most Philippine banks honour chargeback claims for subscription disputes backed by evidence of a cancellation request.
Myob contact information for philippine users
To cancel your subscription formally, contact Myob using these channels:
Email support: Locate the current support email address by visiting myob.com and clicking "Contact Us" or "Help". Myob's support portal typically lists region-specific email addresses.
Online help portal: Myob maintains a knowledge base with cancellation instructions. Search for "How to cancel my subscription" or "Manage my subscription" in the support section.
Phone support (if available): Check your account login or the Myob website for international phone numbers. Note that calls from the Philippines may incur international charges.
Yafee recommends sending your cancellation request via email rather than phone, because email creates a permanent record that supports your claim if you need to escalate to the DTI or your bank later.
Final steps and moving forward after Myob
Your cancellation is complete once you have received written confirmation, verified that charges have stopped, exported your data, and set up your replacement accounting platform. Document this entire process in a file or spreadsheet for your business records.
Yafee emphasizes that understanding your consumer rights under Philippine law shifts the power balance in your favour when negotiating service cancellations. If a company drags its heels or refuses to comply, you have legal recourse through the DTI, your bank, or the Philippine National Police Anti-Cybercrime Group (ACG) for fraud cases.
Use these same principles when evaluating your next accounting software subscription. Before you sign up, confirm that the company offers a clear, documented cancellation procedure; transparent billing cycles; and a refund policy for early cancellations. Yafee empowers users to read contracts critically and protect their cash flow by choosing services with consumer-friendly terms from day one. Whether you are cancelling Myob today or selecting a new platform, your consumer rights remain your strongest tool in any business software transaction.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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