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Frequently asked questions
Cancel Myob: The Right Way to Protect Your Data
How to cancel Myob and secure your business data
Understanding Myob and your cancellation options
Myob is a cloud-based and desktop accounting platform designed for Canadian small and medium-sized businesses. Bestware (Canada) Inc., which operates Myob, offers subscription tiers ranging from Solo (mobile-only invoicing at $9.60 per month) to AccountRight Plus (unlimited payroll and inventory at $130.50 per month). The service integrates bank feeds, automates GST/HST reporting, and provides payroll tools that scale with your operational growth.
You might cancel Myob if a competing platform better serves your workflow, if your business no longer requires automated accounting features, or if subscription costs no longer fit your budget. Yafee is committed to guiding you through every step of the cancellation process and ensuring you understand your rights as a Canadian consumer under the Consumer Protection Act.
Common reasons to cancel Myob
Businesses frequently cancel when they outgrow the platform's functionality, migrate to accounting software that integrates more seamlessly with their existing tools, or simplify operations after scaling back. Cost is a significant factor: annual subscription fees for AccountRight Plus reach approximately $1,566 per year. Assessing your actual needs against what you pay each month is essential before you commit to cancellation.
What to do before you submit a cancellation request
Before you initiate cancellation, export your entire business data and create local backups. Myob allows you to resubscribe within 60 days and retain your business file; after that window closes, retention is not guaranteed. Download all reports, invoices, and transaction history while your account remains active. This protective step takes approximately 15 minutes and preserves years of financial records you may need for tax purposes or future reference.
Myob subscription pricing and plan comparison
The following table outlines Myob's current tier structure to help you assess whether your current plan justifies its cost.
| Plan | Monthly price (CAD) | Annual cost (CAD) | Best for |
|---|---|---|---|
| Solo by Myob | $9.60 | $115.20 | Freelancers, mobile invoicing only |
| Business Lite | $29.60 | $355.20 | Small teams, up to 2 payroll employees |
| Business Pro | $54.80 | $657.60 | Growing businesses, advanced reporting and job tracking |
| AccountRight Plus | $130.50 | $1,566.00 | Larger operations, unlimited payroll and inventory |
| AccountRight Desktop | One-time purchase | N/A | Businesses preferring offline, non-subscription software |
If you subscribe to AccountRight Plus but primarily use basic invoicing and expense tracking, you are paying for features you do not use. Yafee recommends comparing your actual usage patterns against your current subscription tier before you cancel. In many cases, downgrading to a lower plan costs less than switching platforms entirely.
Your consumer protection rights in canada
Your legal position as a Canadian consumer is grounded in provincial consumer protection legislation and federal competition law. Understanding these rights ensures you navigate cancellation confidently and hold Myob accountable if disputes arise.
Consumer protection act protections for subscription services
The Consumer Protection Act (in your province) governs subscription cancellation. Under this legislation, you have the right to cancel a subscription service without penalty, provided you follow the company's stated cancellation process. Myob must clearly disclose its cancellation method, billing cycle, and auto-renewal terms before you subscribe. If Myob fails to provide clear cancellation instructions or charges you after cancellation, you can file a complaint with your provincial Consumer Protection Office or consumer authority.
Furthermore, the Competition Act (federal) prohibits companies from making misleading claims about cancellation terms. If Myob advertises a "free trial" but makes cancellation deliberately difficult, that conduct may violate federal consumer protection law.
Your legal position when cancelling Myob
You have the right to: Cancel your subscription by following Myob's published cancellation method; request written confirmation of cancellation; receive a pro-rata refund for any unused portion of your billing period (if applicable under your provincial law); and lodge a formal complaint with your provincial consumer regulator if Myob refuses to cancel or continues billing after cancellation.
You must: Provide notice according to Myob's stated cancellation process; allow a reasonable period for Myob to process your request (typically 5-10 business days); ensure you export your data before the cancellation date, as Myob may delete your account after 60 days; and retain proof of cancellation (confirmation email or screenshot) for your records.
Where you subscribed determines how you cancel
Your cancellation method depends entirely on the platform through which you purchased your subscription. This distinction is critical because each channel has its own cancellation process and refund timeline.
Cancelling a direct Myob subscription through the website
If you subscribed directly through Myob's website or via their sales team, you cancel through the My Account portal.
- Log in to your Myob account at myob.com using your email and password.
- If you have forgotten your password, select "Forgot password?" and follow the email recovery link.
- Navigate to "Account settings" or "Subscription" (the exact label depends on your account type).
- You may see "Plan & billing" or "Manage subscription" in the menu.
- Locate the "Cancel subscription" or "Downgrade plan" button.
- Do not delete your account unless you wish to delete all data immediately. Cancellation pauses your subscription without deleting your records.
- Select "Cancel" and confirm your choice.
- Myob will present a "pause" or "cancellation survey" asking why you are leaving. You may provide feedback or skip this step.
- Verify the cancellation date displayed on your screen.
- Yafee recommends taking a screenshot of the confirmation message and the cancellation date for your records.
- Check your email for a confirmation message from Myob within 24 hours.
- If you do not receive confirmation, contact Myob support at [email protected] or through their help centre to verify that your cancellation was processed.
Cancelling a Myob subscription through apple app store
If you purchased Solo by Myob or another Myob product through Apple's App Store (iOS), you must cancel through the App Store, not through Myob's website. Myob cannot cancel app-based subscriptions on your behalf, even if you contact their support team.
- Open the App Store on your iPhone or iPad.
- If you use a Mac with App Store access, the process is identical.
- Tap the user profile icon in the top right corner of the screen.
- This icon typically shows your photo or initials.
- Select "Subscriptions" from the menu.
- You will see a list of all active subscriptions linked to your Apple ID.
- Find "Myob" or the specific Myob plan name (e.g., "Solo by Myob") and tap it.
- If you see multiple Myob subscriptions, ensure you select the correct one.
- Tap "Cancel subscription" or "Edit subscription."
- Apple will ask you to confirm the cancellation and may show your refund eligibility.
- Confirm the cancellation by selecting "Confirm" or "Cancel subscription" again.
- Your subscription will end at the next billing date.
- Yafee advises taking a screenshot of the cancellation confirmation, which appears immediately after you confirm.
Cancelling a Myob subscription through google play
If you purchased Solo by Myob through Google Play (Android), you must cancel through the Google Play Store app or website. Like Apple, Google does not allow Myob to cancel subscriptions on your behalf.
- Open the Google Play Store app on your Android device.
- Alternatively, visit play.google.com in your web browser on any device linked to the same Google account.
- Tap the profile icon in the top right corner.
- This icon usually displays your Google account photo or initials.
- Select "Payments and subscriptions" or "Manage subscriptions."
- You will see a complete list of subscriptions linked to your Google account.
- Find "Myob" and tap it to view your subscription details.
- If you have multiple Myob subscriptions, choose the one you wish to cancel.
- Tap "Cancel subscription" or the trash/delete icon.
- Google will confirm that you are cancelling and explain your refund eligibility.
- Follow the on-screen prompts to complete the cancellation.
- Your subscription will terminate at the end of your current billing period.
- Confirm the cancellation by selecting "Yes, cancel subscription" if prompted.
- You will receive a confirmation email at the address associated with your Google account.
Refunds and billing after cancellation
Your refund eligibility depends on your subscription type and when you cancel within your billing cycle. Yafee clarifies the timelines and rules so you know what to expect.
Refund policy for direct subscriptions
If you cancel a direct Myob subscription, you are not charged for the next billing period after you confirm cancellation. Myob does not provide pro-rata refunds for the current month unless you cancel within 14 days of your original purchase date. This 14-day cooling-off period aligns with the Consumer Protection Act in most Canadian provinces, which grants you a right to cancel within 14 days of purchase without penalty.
If you cancel after the 14-day window, you retain access to your account until the end of the current billing cycle. Once that cycle ends, your account suspends. You can resubscribe within 60 days and restore your business file without loss.
Refund policy for app store subscriptions
Apple and Google manage refunds for app-based subscriptions independently of Myob. Both platforms typically grant a refund window of 14 to 15 days from your original purchase date. If you cancel after this window, you are not entitled to a refund, but you retain access until your next billing date.
To request a refund through Apple, visit reportaproblem.apple.com and select the charge in question. To request a refund through Google, visit your Google Play account and select the transaction, then tap "Report a problem." Both platforms review refund requests within 3 to 5 business days.
Common mistakes to avoid when cancelling Myob
Cancellation is straightforward, but several missteps can delay the process or leave you without proof of your request. Yafee has compiled the most frequent pitfalls so you can navigate cancellation cleanly.
Not exporting your data before the cancellation date
The most costly mistake is failing to download your business records before cancellation is final. Once your 60-day retention window closes, Myob deletes your file permanently and cannot recover it. Before you cancel, export your general ledger, invoices, reports, and payroll records. Store these files on an external drive or cloud storage account you control.
Confusing cancellation with account deletion
Myob offers two options: "Cancel subscription" and "Delete account." Cancellation pauses your subscription and preserves your file for 60 days, allowing you to resubscribe without data loss. Account deletion removes all your data immediately and is irreversible. Select "Cancel subscription" unless you are certain you will never need your Myob data again.
Cancelling through the wrong platform
If you purchased through Apple App Store or Google Play, cancelling through Myob's website will not work. Conversely, if you subscribed directly via Myob's website, cancelling through an app store has no effect. Verify where you were charged (check your credit card or bank statement) and cancel through that same channel.
Not retaining cancellation confirmation
Save or screenshot the cancellation confirmation message Myob sends to you. If a billing dispute arises, this proof demonstrates that you cancelled on a specific date. Yafee recommends storing the confirmation email in a folder labeled "Financial Records" or "Subscription Cancellations" for easy retrieval.
What happens after your Myob subscription ends
Your account enters a defined lifecycle after cancellation, and understanding each phase protects your data and your options.
Days 1 to 60 after cancellation
Your Myob business file remains on Myob's servers for 60 days after cancellation. You can log into your account during this period to download any records you missed. You also have the option to resubscribe at any point during this window without losing your data. Your file resumes its active status immediately upon resubscription.
Day 61 and beyond
After 60 days, Myob deletes your business file and associated records. Deletion is permanent, and Myob cannot restore your data. Consequently, ensure all essential records are downloaded and stored locally before this deadline approaches.
How to verify your cancellation and resolve billing disputes
If Myob continues billing you after cancellation or denies that you cancelled, follow these steps to resolve the issue and protect your rights.
Verify your cancellation status
Log into your Myob account within 48 hours of cancelling. Navigate to "Account settings" or "Billing" and confirm that your subscription status reads "Cancelled" or "Paused." If your account still shows as "Active," contact Myob support immediately at [email protected]. Provide your account email, cancellation date, and confirmation email as evidence.
Dispute unwanted charges
If Myob charges you after you cancelled, contact your bank or credit card issuer within 30 days of the disputed charge. Provide your cancellation confirmation email and state that the charge is unauthorized. Your financial institution will initiate a chargeback investigation and typically resolves the dispute within 30 to 60 days. In parallel, contact Myob support in writing and request an immediate refund. Yafee recommends sending this request via email so you have a record.
Escalate to your provincial consumer regulator
If Myob refuses to refund you or acknowledge your cancellation, file a formal complaint with your provincial consumer protection authority. In Ontario, contact the Ministry of Government and Consumer Services. In British Columbia, contact the Office of the Superintendent of Brokers. In Alberta, contact the Fair Trading Act administrator. Provide copies of your cancellation confirmation, billing statements showing charges after cancellation, and your correspondence with Myob. The regulator will investigate and, if warranted, compel Myob to issue a refund.
Comparison table: Myob versus alternative accounting platforms
If you are considering cancelling Myob because another platform may better suit your needs, the following comparison highlights key differences in pricing, features, and Canadian tax compliance.
| Platform | Monthly price (CAD) | GST/HST automation | Payroll integration | Best for |
|---|---|---|---|---|
| Myob AccountRight Plus | $130.50 | Yes | Yes (unlimited) | Larger businesses with complex payroll needs |
| Wave | Free | Yes | No | Freelancers and sole proprietors on a tight budget |
| QuickBooks Online Plus | $48.50 to $60.50 | Yes | Yes (limited) | Growing small businesses and online retailers |
| Xero | $36.50 to $73.00 | Yes | Via third-party app | Professional accountants and multi-user teams |
| FreshBooks | $15.00 to $55.00 | Yes | No | Service-based businesses and consultancies |
Checklist: what to do before you cancel Myob
Use this checklist to ensure you have completed every essential task before submitting your cancellation request.
- Export your general ledger and all transaction history to a CSV or PDF file.
- Download all invoices, purchase orders, and receipts from the past three years (or as required by tax law).
- Export payroll records, including employee files, tax withholdings, and pay stubs.
- Generate and save a final trial balance and balance sheet.
- Verify that all GST/HST returns filed through Myob have been saved or printed.
- Download bank reconciliation reports for all linked accounts.
- Confirm your backup location (external drive, cloud storage account, or accountant's office).
- Notify your accountant that you are cancelling Myob so they can prepare for data handover.
- Identify whether you are subscribed directly via Myob, Apple App Store, or Google Play.
- Take a screenshot of your current subscription plan and billing date for your records.
- Schedule a specific date to submit your cancellation request.
- Plan to verify cancellation within 48 hours of submission.
Contacting Myob and escalation addresses
If you encounter difficulties cancelling or need to escalate a billing dispute, Yafee provides the official contact channels for Myob and Canadian consumer protection authorities.
Myob customer support
Email: [email protected]
Myob help centre: help.myob.com
For subscription and billing issues, use the email address above and include your account email, invoice number, and a clear description of the issue. Myob typically responds within 1 to 2 business days.
Provincial consumer protection offices (escalation)
If Myob does not respond to your cancellation or refund request within 14 days, file a complaint with your provincial consumer regulator:
- Ontario: Ministry of Government and Consumer Services, 800-889-9768 or ontario.ca/consumer
- British Columbia: Office of the Superintendent of Brokers, 604-953-5300 or bc.ca/consumer
- Alberta: Fair Trading Act administrator, 780-427-8811 or servicealberta.ca
- Quebec: Office of the Protecteur du consommateur, 514-253-6556 or protecteur.qc.ca
- Manitoba: Consumer Protection Office, 204-945-3704 or manitoba.ca/consumer
Federal escalation
If you believe Myob engaged in misleading advertising or unfair business practices, contact the Competition Bureau at 800-348-5358 or report online at compbureaucentral.gc.ca.
Final steps: cancel with confidence
Cancelling Myob is a straightforward process when you follow the correct platform-specific steps and export your data in advance. Ground your decision in a clear comparison of your actual needs and costs, verify that your cancellation is confirmed within 48 hours, and retain proof of cancellation for your records. If Myob charges you after cancellation or refuses to acknowledge your request, escalate to your provincial consumer authority with confidence, knowing your rights under the Consumer Protection Act and federal competition law.
Yafee has guided thousands of Canadian business owners through subscription cancellation, helping them recover unnecessary costs and transition to platforms that better serve their operations. By following this guide, you protect your business data, exercise your consumer rights, and ensure a clean break from Myob. Visit yafee.com for additional resources on contract cancellation, refunds, and consumer protection in Canada.
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