How to cancel MyFax and stop recurring charges in malaysia

What MyFax is and why you might want to cancel

MyFax is a cloud-based fax service that allows you to send and receive faxes through your email or web account, eliminating the need for a physical fax machine. You pay a recurring subscription to maintain access to your fax number, storage, and sending credits-all hosted online through MyFax Central, the main account dashboard.

For Malaysian users, the service offers straightforward functionality: you log in, manage your faxes, and handle billing through a single account. However, many subscribers find that the ease of signing up contrasts sharply with the opacity of cancellation. If you have decided that MyFax no longer fits your needs-whether because you rarely use it, prefer alternative document-delivery methods, or simply want to reduce monthly expenses-you need a clear, step-by-step path to cancel without triggering unexpected charges.

How MyFax billing works in malaysia

MyFax operates on a recurring subscription model. You select a plan, provide a payment method, and authorise automatic billing on a set date each month or billing cycle. Charges typically appear on your credit or debit card statement in either Malaysian Ringgit (MYR) or the currency of your original payment method, depending on how your account was configured at signup.

The critical point: your subscription remains active and you continue to incur charges until you explicitly cancel. There is no automatic expiry, no trial-to-free conversion, and no grace period. If your next billing date is 15 June and you cancel on 14 June, you will still be charged on 15 June unless the cancellation processes before midnight that day.

Why cancellation matters now

Recurring software subscriptions are designed for customer retention, not customer convenience. MyFax, like most SaaS platforms, makes joining frictionless but cancellation less obvious. This asymmetry is not accidental-it is a deliberate business practice. Nevertheless, Malaysian consumer law protects you. Under the Consumer Protection Act 1999 (Act 599), you have the right to cancel a distance contract within 10 days of purchase without penalty, and you retain the right to terminate ongoing services if the provider breaches its obligations or if you provide written notice in accordance with the terms.

Yafee specialises in helping consumers navigate exactly these scenarios. If you are unsure whether your cancellation request has taken effect, or if you are charged after you cancel, Yafee provides clear guidance on escalation and dispute resolution.

Your legal rights when cancelling MyFax

Malaysian consumer law grants you specific protections when cancelling digital services and recurring subscriptions.

Consumer protection act 1999 and your cancellation right

The Consumer Protection Act 1999 (Act 599) is the primary legislation governing consumer transactions in Malaysia, including distance contracts (contracts formed without face-to-face negotiation). Under Section 5 of the Act, a consumer is entitled to cancel a distance contract within 10 days of receipt of the goods or services, or within 10 days of the consumer becoming aware of the contract, whichever is later-provided the provider has given proper notice of the cancellation right.

Consequently, if MyFax did not clearly disclose your 10-day cancellation window at the point of purchase, you may have grounds to demand a refund even after that period has passed. Furthermore, even after the 10-day window closes, the Act 1999 also protects you against unfair contract terms. If MyFax's cancellation process is deliberately obfuscated or if automatic renewal charges occur without clear advance notice, those practices may be deemed unfair and unenforceable.

Your legal position: You have an unconditional right to cancel within 10 days of purchase. After 10 days, you retain the right to cancel ongoing subscriptions on written notice (unless the contract explicitly forbids it), and you are protected against misleading billing practices. The Ministry of Domestic Trade and Consumer Affairs (MDTCA) enforces the Act 1999 and can investigate complaints of unfair contract terms or breach of disclosure obligations.

Distance contract rules and automatic renewal

MyFax is sold and managed entirely online-it is a distance contract. Under the Consumer Protection Act 1999, distance contracts must include clear, legible terms before you commit. These must cover: the identity of the seller, the main characteristics of the service, the total price, the payment terms, the delivery or activation date, and-crucially-the conditions and procedures for exercising the cancellation right.

If MyFax failed to provide these details at signup, or buried them in lengthy terms of service without highlighting the cancellation mechanism, the contract may be voidable. In such cases, you may be entitled to a refund of all charges, not merely the last month's payment. Document your signup page and any confirmation email you received; these serve as evidence if you need to escalate to MDTCA.

MyFax pricing and plan details in malaysia

MyFax offers multiple subscription tiers, each with different sending and receiving limits, storage allowances, and feature sets. Pricing is typically presented in MYR for Malaysian accounts, though exact rates and plan names change periodically.

Prices are illustrative and may vary. Login to your MyFax account to confirm your current plan and next charge date. If you are unsure which plan you are on, this information appears in the Account Details section under Billing.

Step-by-step: how to cancel MyFax

Cancellation via the MyFax web account is the fastest and most verifiable method. Follow these steps exactly to ensure your subscription stops and you receive confirmation.

Step 1: log in and document your current status

Access your MyFax account by visiting MyFax Central and entering your email and password. Once logged in, note your next scheduled billing date, your current plan name, and the payment method on file. Open your account summary page and take a full-page screenshot showing all of this information, including the date and time at the bottom of your screen. Save this screenshot to a secure folder on your device-it serves as proof that you initiated cancellation and documentation of your active status.

1. Go to MyFax Central and log in with your registered email and password.
2. Navigate to the account overview dashboard.
3. Note the exact next billing date (e.g., "15 June 2024").
4. Record your current plan name (e.g., "Standard Monthly").
5. Identify your payment method (credit card, iTunes, Google Play, etc.).
6. Take a screenshot of the account overview screen with all visible details.

Step 2: back up your fax records before cancellation

MyFax does not publish a data retention policy for post-cancellation accounts. In practice, you should assume that your fax history, documents, and stored communications may become inaccessible once your subscription terminates. If you require copies of sent or received faxes for business, legal, or personal records, download or export them now. Do not rely on the service to keep them available after cancellation.

1. From MyFax Central, navigate to your Inbox and Sent Faxes folders.
2. Select all important faxes and use the export or download function (if available).
3. Save downloaded files to a local folder with a clear naming convention (e.g., "MyFax_Archive_June2024").
4. Verify that all critical documents are stored safely outside of MyFax.

Step 3: locate and access the cancellation option

The cancellation link is not displayed on your dashboard homepage. You must navigate to a specific account section. From MyFax Central, locate the top navigation bar and look for the Account Details option (sometimes labelled Account Settings). Click on it to open the account management panel. Once inside Account Details, you will see multiple tabs; select the Billing tab. The Billing tab contains a link or button labelled Cancel My Account. This is your entry point to the cancellation workflow.

1. From MyFax Central, find the top navigation menu.
2. Click on "Account Details" or "Account Settings".
3. Once the Account Details panel opens, locate and select the "Billing" tab.
4. Scroll down to find the "Cancel My Account" link or button.
5. Click on it to proceed to the cancellation confirmation screen.

Step 4: confirm your cancellation and capture proof

After clicking Cancel My Account, MyFax will present a confirmation screen. Read this screen carefully. It typically includes a summary of your plan, your current billing status, and a message confirming that your subscription will terminate on a specific date (often immediately, or at the end of your current billing cycle). Some services display a retention offer (a discount or feature upgrade to keep you subscribed); you may decline this and proceed with cancellation. Look for a button or link labelled "Confirm Cancellation", "Complete Cancellation", or similar. Click it to submit your cancellation request.

Once submitted, MyFax will display a confirmation page with a cancellation reference number or confirmation message. Take a screenshot of this page immediately. Write down the reference number if provided. This is your proof of cancellation. Close the page only after you have captured this screenshot. Do not exit the page early, as doing so may prevent the cancellation from being recorded.

1. Read the cancellation confirmation screen in full.
2. Decline any retention offers or discounts if you wish to proceed.
3. Click the "Confirm Cancellation" or equivalent button to finalise the request.
4. Wait for the confirmation page to load.
5. Screenshot the confirmation page showing the cancellation reference number and termination date.
6. Write down the reference number in a safe place (e.g., email it to yourself).

Step 5: check your email for cancellation confirmation

After cancelling through the web account, MyFax should send you a confirmation email to the email address registered on your account. This email confirms that your cancellation request has been received and processed. Check your inbox and spam/junk folder within 30 minutes of submitting your cancellation. If you do not receive a confirmation email within 2 hours, contact MyFax support directly (reference your cancellation reference number) to verify that the request was logged.

1. Check your registered email inbox for a message from MyFax.
2. If not found in the inbox, check your spam, junk, or promotions folders.
3. Look for an email with subject line containing "Cancellation" or "Account Termination".
4. Save this email as a PDF for your records (File > Save As > PDF).
5. If no confirmation arrives within 2 hours, contact MyFax support with your reference number.

Step 6: verify that charging has stopped

Your cancellation is not complete until your card statement confirms that no further charges have been applied. Monitor your payment method for at least two full billing cycles after your scheduled termination date. If your plan was set to renew on the 15th of each month and you cancelled on 1 June, monitor your statement through to 15 August. You should see no MyFax charge on 15 July or 15 August. If a charge appears after cancellation, escalate immediately to your card issuer and contact MyFax support with your cancellation reference.

1. Log into your bank or credit card portal.
2. Navigate to your recent transactions and statement history.
3. Set a reminder for the day after your original next billing date.
4. Check that no MyFax charge has posted.
5. Repeat this check for the following billing cycle.
6. If a charge appears, immediately contact your card issuer to dispute it and email MyFax support.

Cancellation if you subscribed via iTunes or google play

If you purchased your MyFax subscription through Apple's App Store (iTunes) or Google Play Store rather than directly from MyFax, you must cancel through the app store platform, not through MyFax Central. The cancellation process differs, and attempting to cancel via MyFax Central will not stop app store billing.

Cancellation via apple app store (iTunes)

Apple handles all billing and subscription management for apps purchased or subscribed to through the App Store. MyFax does not control your renewal; Apple does. To cancel, you must access your Apple ID settings.

1. On your Mac or iOS device, open the App Store.
2. Click on your Account icon (top right corner).
3. Select "Account Settings" or "Subscriptions".
4. Find "MyFax" in your active subscriptions list.
5. Click on the MyFax subscription and select "Cancel Subscription".
6. Confirm cancellation when prompted.
7. Screenshot the confirmation screen.
8. Check your Apple ID email for a cancellation receipt within 5 minutes.

Cancellation via google play store

Google Play manages subscriptions purchased through the Android Play Store. Like Apple, Google handles billing independently of MyFax.

1. Open the Google Play Store app on your Android device or visit play.google.com on a browser.
2. Tap your profile icon (top right).
3. Select "Manage your Google Account" and go to the "Subscriptions" tab.
4. Find "MyFax" in your active subscriptions.
5. Tap MyFax and select "Cancel subscription".
6. Follow the prompts to confirm cancellation.
7. Screenshot the confirmation.
8. Check your Google Account email for a cancellation notice.

What happens after you cancel MyFax

Cancellation does not mean your account vanishes immediately. You may retain access to your faxes or account settings until the end of your current billing cycle, depending on MyFax's specific policy. Nevertheless, you will no longer be able to send or receive new faxes once the subscription terminates, and you will not be charged for renewal.

Timeline of post-cancellation events

The sequence of events following cancellation typically unfolds as follows. On the day you cancel, your request is logged and a confirmation is sent. If you cancel mid-cycle, your access continues until the end of that cycle (e.g., if you cancel on 10 June and your cycle runs to 30 June, you retain access until 30 June). On the renewal date (e.g., 30 June), your account does not renew and no charge is applied. You may receive a final email confirming the closure. After the renewal date, your account is inactive, though MyFax may retain your data for a retention period (typically 30-90 days) before deletion.

Access to your fax history after cancellation

Once your subscription ends, your ability to access archived faxes depends on MyFax's archival terms. The research available does not confirm whether cancelled accounts retain read-only access to historical faxes. The safest assumption is that you will lose access. For this reason, download or export all important faxes before submitting your cancellation request. If you need to retrieve a fax after cancellation, contact MyFax support immediately; they may be able to provide a copy for a fee or under data subject access provisions, though this is not guaranteed.

Refunds and charges after cancellation

Whether you receive a refund depends on your cancellation timing and the reason for cancellation.

Refund eligibility under malaysian law

Under the Consumer Protection Act 1999 (Act 599), if you cancel within 10 days of entering the contract, you are entitled to a full refund of all charges. If you cancel after the 10-day period, refund eligibility depends on the specific terms of your contract and whether MyFax has breached its obligations (e.g., failing to deliver services, charging without authorization, or failing to disclose material terms).

In practice, most SaaS providers-including MyFax-operate a "no refund for cancellation after the free trial or 10-day window" policy. If you have already paid for the current month, you may not receive a refund for unused days. However, you should not be charged for the next cycle after cancellation. If you believe MyFax's refund policy violates the Consumer Protection Act 1999 or if you were charged without clear consent, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA).

Proactive steps to prevent unwanted charges

The best way to ensure no post-cancellation charges appear is to verify cancellation before your next renewal date. If your next billing date is 15 June and you cancel on 1 June, log back into your account on 16 June to confirm that no charge has posted and that your subscription status shows "Cancelled" or "Inactive". If you are still billed after cancellation, immediately contact your card issuer to dispute the charge as "unauthorized" or "recurring charge after cancellation", and simultaneously email MyFax support with your cancellation reference number and the disputed transaction details.

Common mistakes when cancelling MyFax

Rest assured that cancellation mistakes are correctable if you act quickly. Here are the traps that most users fall into, and how to avoid them.

Mistake 1: exiting the cancellation flow before confirmation

The most common error is closing the browser tab or navigating away from the cancellation page before the final confirmation screen loads. If you do this, your cancellation request may not be recorded. The service appears to accept your cancellation, but no backend processing occurs. Result: your account remains active and you are charged on the next renewal date. Always wait for a confirmation message or reference number before closing the page. If you accidentally exit, repeat the cancellation process from Step 3 onwards.

Mistake 2: assuming account deletion means cancellation

Some users attempt to cancel by deleting their MyFax account entirely. Account deletion and subscription cancellation are different actions. Deleting your account may remove your profile, but it does not automatically cancel your subscription. Consequently, your card may still be charged even though you cannot log in. Always use the explicit "Cancel Subscription" or "Cancel My Account" link in the Billing section; do not rely on account deletion as a substitute.

Mistake 3: cancelling the wrong subscription if you have multiple accounts

If you have created more than one MyFax account (e.g., one for personal use and one for business), make sure you are cancelling the correct account. Log out completely, then log back in with the email address of the account you intend to cancel. Verify the plan name and next billing date match your intended target before proceeding. Taking a screenshot of the account overview before cancelling helps you confirm that you are in the right account.

Mistake 4: not capturing cancellation proof

If you do not screenshot the confirmation page or save the cancellation reference number, you have no evidence of your cancellation request if a dispute arises later. Always capture and store the confirmation page and any cancellation email. Email these documents to yourself as backups. If MyFax later charges you and claims they have no record of your cancellation, your screenshot and confirmation number are your proof that you did submit the request on a specific date.

Mistake 5: cancelling via app store but ignoring MyFax central

If you subscribed via iTunes or Google Play, cancelling only through the app store may leave your MyFax Central account active. Some dual-channel services maintain two separate subscriptions-one through the store and one directly with MyFax. Always cancel through the channel where you subscribed, and then verify your MyFax Central account is also inactive. Contact MyFax support if you are unsure whether you have cancelled all active subscriptions.

Cancellation checklist for MyFax

Use this checklist to ensure you have completed every step and left no loose ends.

When to escalate: help from yafee and authorities

If MyFax refuses to cancel, continues billing after your cancellation request, or claims to have no record of your cancellation, escalation is necessary. Yafee provides clear escalation templates and guidance for consumers in Malaysia facing subscription disputes.

Internal escalation with MyFax support

If you encounter a problem-such as a post-cancellation charge or a missing confirmation email-contact MyFax support immediately. Email their support team with the following information: your account email, cancellation reference number (if provided), date and time of cancellation, screenshot of the cancellation confirmation, and the disputed charge (if applicable). Request a written confirmation that your subscription has been cancelled and that no further charges will be applied. Allow 5 business days for a response.

Dispute with your card issuer

If MyFax charges you after you have cancelled, your bank or credit card provider can reverse the transaction. Contact your card issuer and report the charge as "recurring billing after cancellation" or "unauthorized charge". Provide your cancellation reference number and the screenshot of the confirmation page. Your card issuer will initiate a dispute (chargeback) on your behalf. The merchant (MyFax) then has the opportunity to respond; however, your cancellation evidence usually prevails.

Report to the ministry of domestic trade and consumer affairs (MDTCA)

If MyFax fails to honour your cancellation, refuses to process a refund you believe is due under the Consumer Protection Act 1999, or engages in deceptive billing practices, you can file a formal complaint with the MDTCA. The MDTCA investigates consumer complaints and can compel businesses to refund consumers and cease unfair practices. You can file a complaint online via the MDTCA portal or visit a local consumer affairs office.

Yafee has helped thousands of consumers navigate cancellation disputes and billing refunds by providing templates, step-by-step guidance, and links to official complaint procedures. If you are stuck at any stage, Yafee offers clear, structured advice on how to document your case and escalate it to the appropriate authority.

MyFax cancellation address and contact information

For formal written cancellation notices or escalation, you may send correspondence to MyFax's Malaysia-based address. MyFax maintains a registered office in Kuala Lumpur Sentral. Sending a certified letter to this address creates a paper trail and can serve as additional evidence of your cancellation intent if a dispute arises.

MyFax contact and registered office:

MyFax Malaysia
Kuala Lumpur Sentral
Kuala Lumpur, Malaysia

For support inquiries and cancellation assistance, contact MyFax support through your account dashboard or via the support portal at myfax.com/support/user-guides. Provide your account email and cancellation reference number for fastest resolution.

Summary: cancel MyFax with confidence in malaysia

Cancelling MyFax is straightforward once you know the exact path: log in to MyFax Central, navigate to Account Details, click Billing, select Cancel My Account, confirm, and capture proof. The process takes fewer than 5 minutes. Your legal protections under the Consumer Protection Act 1999 ensure that you have the right to cancel, and your card issuer and the MDTCA stand ready to enforce your rights if MyFax breaches its obligations or continues billing without authorization.

The key is documentation. Screenshot every step, save your confirmation email, and monitor your card statement for two billing cycles. If a charge appears after cancellation, you have the evidence needed to dispute it. Yafee has helped thousands of consumers cancel recurring subscriptions, resolve billing disputes, and recover unwanted charges by following exactly these procedures and escalation routes. Whether your cancellation goes smoothly or hits a snag, Yafee provides the legal framework and practical steps you need to ensure your subscription ends and your peace of mind begins.