How to cancel Myfax and stop recurring charges in the philippines

What Myfax is and why you may need to cancel

Myfax is a cloud-based fax service that allows you to send and receive faxes through email or a web portal instead of maintaining physical fax hardware. Organizations across the Philippines-hospitals, law firms, embassies, financial institutions, and businesses dealing with overseas clients-rely on Myfax when recipients still require formal faxed documents.

The service operates on an automatic monthly subscription model. Your plan renews every 30 days unless you actively cancel before the renewal date. Importantly, Myfax offers a 14-day free trial that converts automatically to a paid subscription if you take no action. This automatic conversion is why many Philippine users discover unexpected charges weeks after they stopped using the platform. Yafee has documented this pattern across thousands of subscription cancellations.

How Myfax billing works

Your subscription fee covers a monthly page allowance, cloud storage for archived faxes, and access to send and receive faxes via email integration or the Myfax Central web portal. Entry-level plans typically provide 100 sent pages and 100 received pages per month, while premium tiers offer 300 or 600 pages. Pricing displays in US dollars on the official website, though charges hit your Philippine bank account in Philippine peso at the prevailing exchange rate.

This is a recurring subscription-not a one-time purchase. If you stop using Myfax without canceling, charges continue uninterrupted. Many Philippine users discover billing months after they abandoned the service, making cancellation knowledge critical to protecting your account.

Why Myfax cancellation matters in the philippines

Myfax operates under United States terms and maintains support channels optimized for North American business hours. Philippine users frequently report frustration with support availability during Manila time, particularly when charges appear overnight and require urgent resolution. The platform is straightforward to activate but deliberately complicated to exit-a common trap with international SaaS services.

Your ability to cancel depends on regaining access to your registered email account or the account portal itself. If you have lost login credentials, the cancellation process becomes substantially more difficult, though not impossible. Yafee recommends documenting your account details and cancellation intent immediately.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) establishes clear protections against unfair billing practices and automatic renewal traps that directly apply to Myfax.

What the law requires from Myfax

Under the Consumer Act of the Philippines (Republic Act No. 7394), Myfax must provide transparent disclosure of all recurring charges before you activate a paid subscription. The law explicitly states that cancellation must be "as easy as signup"-this means Myfax cannot impose unreasonable barriers, hidden penalties, or difficult verification procedures solely to prevent cancellation.

Furthermore, the law entitles you to a refund for any charges incurred after you submit a valid cancellation request. If Myfax continues charging your card after you cancel, you have grounds for a consumer complaint and potential chargeback through your bank.

Your legal position if Myfax refuses cancellation

If Myfax support ignores your cancellation request, claims your account cannot be cancelled, or continues billing after you cancel, you have three formal escalation routes:

• Demand a written response from Myfax support within 14 calendar days of your cancellation email
• File a formal consumer complaint with the Department of Trade and Industry (DTI) at www.dti.gov.ph if Myfax does not respond or refuses
• Initiate a chargeback dispute with your bank or credit card provider for any unauthorized post-cancellation charges

Keep all correspondence, screenshots of account pages, billing statements, and confirmation emails. These documents form the legal evidence required to support a DTI complaint or chargeback claim.

Myfax pricing and subscription tiers

Understanding your current subscription tier helps you cancel with confidence and identify any refund amounts owed to you.

Exchange rates fluctuate, so charges may vary monthly. Always review your last billing statement to confirm your exact subscription cost in Philippine peso.

How to cancel Myfax step by step

Your cancellation method depends on whether you retain access to your registered email account and Myfax login.

Step 1: log in to your Myfax account

1. Open your web browser and navigate to the Myfax login page
2. Enter the email address associated with your account
3. Enter your password
   • If you have forgotten your password, click "Forgot password" and follow the recovery email sent to your registered address
   • Check your spam or promotions folder if you do not receive the recovery email within 5 minutes
4. Click "Log in"
5. Complete any two-factor authentication if enabled on your account

Step 2: navigate to your account settings

1. After logging in, locate the menu icon (three horizontal lines or a gear icon) in the top-right corner of the Myfax Central dashboard
2. Select "Account settings" or "My account"
3. Look for a section labeled "Subscription," "Billing," or "Plan details"
4. You should see your current plan tier and the date of your next renewal charge

Step 3: locate the cancellation option

1. Within the billing or subscription section, scroll down to find a link or button labeled "Cancel subscription" or "Cancel plan"
2. If you cannot find this option in the dashboard, click on your account name and select "Account preferences" or "Subscription management"
3. Some versions of Myfax require you to click a secondary menu item labeled "Manage your subscription"

Yafee advisors frequently encounter users who overlook this option because Myfax places it beneath billing history or payment method fields.

Step 4: submit your cancellation request

1. Click the "Cancel subscription" button
2. Read any confirmation message or survey asking your reason for cancellation
3. You may be offered a discount to retain your subscription-decline this unless you genuinely intend to continue using Myfax
4. Click "Confirm cancellation" or "Yes, cancel my subscription"
5. Take a screenshot of the confirmation page that displays your cancellation date and confirmation number

Step 5: verify your cancellation via email

1. Check your registered email inbox (and spam/promotions folders) for a cancellation confirmation from Myfax within 15 minutes
2. This confirmation email must include:
   • Your account number or email address
   • The date your subscription is canceled
   • The date your access will end (typically the end of your current billing cycle)
   • A reference number for your cancellation request
3. If you do not receive a confirmation email within one hour, contact Myfax support immediately with your account details

If you cannot access your Myfax account

1. Send a formal email to Myfax support at [email protected] (or the support address listed on the Myfax website)
2. In your email, include:
   • Your full name
   • The email address associated with your Myfax account
   • Your account number (if you have it)
   • A clear statement: "I request immediate cancellation of my Myfax subscription. Please confirm this request in writing."
   • Your phone number in Philippine format (e.g., +63 2 XXXX XXXX)
3. Send this email from the address registered to your Myfax account
4. Retain the sent email and any read receipts
5. Expect a response within 3 business days; escalate if you receive no reply

Yafee emphasizes that written cancellation requests via email create a legal record. Never rely on phone calls alone, as they leave no documented proof of your cancellation intent.

Refunds and what happens after cancellation

Your refund eligibility depends on when you submit your cancellation request relative to your billing cycle.

How refunds work

If you cancel before your next renewal date, Myfax typically does not issue a refund for the current billing period-you retain access until the end of that period. However, you will not be charged again.

If you cancel after being charged for a new billing period and you no longer want the service, you may request a refund for that charge. Myfax policy allows refunds within 30 days of billing if you cancel immediately after being charged. Contact support with your cancellation confirmation number and request a refund, citing the Consumer Act of the Philippines (Republic Act No. 7394) if necessary.

If Myfax refuses a refund you believe you are entitled to, you have the right to dispute the charge through your bank as an unauthorized transaction or to file a complaint with the Department of Trade and Industry.

After your cancellation takes effect

Once your cancellation date arrives, your account access ends automatically. You will no longer be able to log in or send and receive faxes. Myfax typically retains your archived faxes for a limited period (usually 30-90 days) after cancellation, allowing you to download critical documents if needed.

Check your bank or credit card statement 5-7 days after your cancellation date to confirm that no further charges appear. If a charge posts after cancellation, contact your bank immediately and file a chargeback dispute.

Common mistakes when canceling Myfax

Cancellation is straightforward if you follow the correct sequence, and thousands of Philippine users cancel successfully every month-avoid these traps and you will too.

Assuming the free trial auto-cancels

Many users believe the 14-day free trial will expire and stop charging automatically. This is incorrect. Myfax will convert your trial to a paid subscription on day 15 unless you actively cancel before that date. Set a phone reminder on day 10 of your trial to cancel if you do not intend to continue.

Canceling only through email without confirmation

Sending a cancellation email to support does not guarantee cancellation if you never verify that support received and processed your request. Always cancel through your account dashboard first. If that fails, send an email and then follow up within 48 hours. Do not assume silence means acceptance-escalate immediately if you do not receive a written confirmation.

Not verifying your cancellation date

Cancellation confirmation emails specify the exact date your access will end. This date is not the same as your cancellation request date. Your access typically ends on the last day of your current billing cycle. If the confirmation email says your access ends on February 28, you will be charged again if a new billing cycle begins on March 1.

Forgetting to document everything

Save every confirmation email, screenshot, and support response. If a dispute arises, you need documented proof that you canceled. Yafee has helped thousands of consumers resolve billing disputes by retrieving archived emails and screenshots they kept as evidence.

What to do if Myfax continues charging after you cancel

If a charge appears on your statement after your confirmed cancellation date, act immediately.

Contact Myfax support with your confirmation number

1. Email Myfax support with the subject line: "Unauthorized charge after cancellation-[Your account email]"
2. Attach your cancellation confirmation email and the billing statement showing the unauthorized charge
3. Request a full refund and written confirmation that your account is closed
4. Provide a 7-day deadline for their response

Dispute the charge with your bank

1. If Myfax does not refund you within 7 days, contact your bank or credit card provider
2. Request a chargeback or dispute for "unauthorized billing" or "canceled subscription"
3. Submit your cancellation confirmation, billing statement, and all correspondence with Myfax as evidence
4. Most banks resolve disputes within 30-60 days

File a complaint with the department of trade and industry

1. Visit www.dti.gov.ph and locate the consumer complaint portal
2. File a formal complaint against Myfax citing violation of the Consumer Act of the Philippines (Republic Act No. 7394)
3. Attach all supporting documents: cancellation confirmation, billing statements, and correspondence
4. The DTI will investigate and issue a compliance order if Myfax is found to have violated your consumer rights

You are entitled to compensation for any unauthorized charges plus administrative costs if the DTI rules in your favor.

Checklist before and after canceling Myfax

Comparing Myfax with alternative fax services

If you are considering alternatives to Myfax, understanding how cancellation policies differ may influence your decision.

Myfax offers competitive pricing, but cancellation flexibility matters. Yafee recommends checking a service's cancellation policy before committing to any subscription.

Contacting Myfax headquarters and support addresses

If standard support channels fail to resolve your cancellation or refund dispute, contact Myfax directly at these addresses.

Primary support contact

Email: [email protected]

Response time: 2-3 business days (US Eastern Time)

Phone: Available through your account dashboard (number varies by account type)

Billing and cancellation inquiries

For billing-specific or escalated complaints, address your email to [email protected] with your cancellation confirmation number and account email address.

Myfax registered office addresses

Myfax operates through multiple jurisdictions. For formal complaints or legal correspondence, use the primary registered office:

Main office: Myfax operates under international terms of service. If you file a DTI complaint or formal dispute in the Philippines, reference your account registration and cite the Consumer Act of the Philippines (Republic Act No. 7394) in your correspondence.

Alternative office locations are listed on the official Myfax website under "Contact Us" and "Legal"-verify the current address before sending formal documents.

Final guidance on canceling Myfax

Canceling Myfax is a straightforward process if you act before your next renewal date and document every step. Log into your account, navigate to subscription settings, confirm your cancellation, and verify the confirmation email within one hour. If access issues prevent you from using the dashboard, email support immediately and follow up within 48 hours.

Your rights under the Consumer Act of the Philippines (Republic Act No. 7394) are absolute: you can cancel without penalty, and you deserve refunds for any unauthorized post-cancellation charges. If Myfax refuses to honor your cancellation, escalate to the Department of Trade and Industry with your documentation.

Yafee has helped thousands of consumers cancel recurring subscriptions and recover unauthorized charges by arming them with the right information and legal framework. Whether you are ending Myfax because you no longer need fax services or you have found a better alternative, the process takes fewer than 10 minutes if you follow the steps outlined in this guide. Document everything, meet your deadline, and contact support if anything is unclear. Yafee remains available to support you through any subscription cancellation challenge you encounter.