How to cancel MyFax and claim your money back in new zealand

What MyFax is and why new zealand customers subscribe

MyFax is an online fax service that replaces traditional fax machines. You send and receive faxes through email, web portals, and mobile apps instead of managing physical hardware. The platform targets home office workers and small businesses who need reliable faxing without the cost and space of a dedicated fax machine.

Every MyFax account includes a dedicated fax number for receiving incoming faxes. You access sent and received documents through a web interface or mobile application. You can also send faxes directly from your email inbox if you prefer that workflow.

Core features included in every plan

MyFax gives you a personal fax number with cloud storage for all your faxes. You receive email notifications when new faxes arrive, and you can download, forward, or print documents from anywhere. The service works on desktop computers, tablets, and smartphones, so you stay connected whether you are in the office or on site.

Monthly page allowances depend on your subscription tier. Your plan determines how many inbound and outbound pages you can send and receive before additional charges apply. If you exceed your allowance, MyFax charges you per extra page.

MyFax pricing in new zealand

MyFax displays prices in US dollars on their website. When you subscribe through the Apple App Store or Google Play Store, prices convert to New Zealand dollars based on your device settings and your location.

Annual plans offer savings compared to month-to-month billing. However, if you cancel an annual subscription before the 12 months expire, you may forfeit your refund unless you meet specific legal conditions outlined in this guide.

Common reasons new zealand customers cancel MyFax

Your needs change, and subscription costs add up when you no longer use the service.

You might be cancelling because you switched to a competitor with better features, your business model no longer requires faxing, or you are tightening your monthly expenses. Whatever your reason, you deserve a straightforward cancellation process and clarity on whether you will recover any money you have paid.

Why cancellation matters

• You found a cheaper alternative fax service with more pages included
• Your business model shifted and no longer relies on regular faxing
• You exceeded your monthly page allowance too often and faced surprise charges
• You subscribed through the App Store but now prefer a web-based solution
• Annual billing locked you into a 12-month commitment you no longer need
• You realised you were not using the service and wanted to stop the bleed

Subscription fatigue is real. You commit to a service, circumstances shift, and you are left paying for something you do not use. Yafee recognises this pattern and has helped thousands of New Zealand consumers cancel unwanted subscriptions and recover their money through the correct legal channels.

Your consumer rights in new zealand under law

New Zealand law protects you when you buy digital services and subscriptions.

The Consumer Guarantees Act 1993 and the Fair Trading Act 1986 are the two core pieces of legislation that govern your rights. You have the right to cancel certain purchases within 14 days if you change your mind, depending on how and where you purchased the service.

What the consumer guarantees act means for your MyFax subscription

If you purchased MyFax directly through their website within the last 14 days, you have a statutory cooling-off right in New Zealand. This means you can cancel and request a refund without giving a reason, provided you notify MyFax in writing within 14 days of your purchase date.

The Consumer Guarantees Act 1993 explicitly protects digital services purchased online. In accordance with this law, you do not need to prove MyFax was faulty or unsuitable. You simply changed your mind within the legal timeframe, and that is reason enough.

Refunds through apple app store and google play

If you subscribed through the Apple App Store or Google Play Store, Apple and Google's own refund policies may apply instead of the Consumer Guarantees Act alone. Apple allows you to request a refund within 14 days of purchase through your account settings. Google Play operates the same 14-day window for subscription refunds.

Nevertheless, you should file your cancellation request with MyFax directly as well as with the app store, to ensure both parties have clear notice of your intention to cancel and claim a refund.

Your legal position

You have the right to cancel a MyFax subscription purchased in New Zealand within 14 days of the initial purchase and receive a full refund of your payment. This right applies whether you pay monthly or annually. If MyFax refuses your cancellation request or denies your refund, you can escalate the complaint to the Commerce Commission (comcom.govt.nz), which enforces consumer law in New Zealand.

How to cancel MyFax on your account

Cancellation differs depending on whether you subscribed directly through MyFax or via an app store.

MyFax does not provide a New Zealand postal address for cancellations. All cancellations must be processed online through your account portal or via their customer support channels. Follow the steps below for your subscription method.

Cancel MyFax through the web portal

1. Log in to your MyFax account at myfax.com using your email address and password.
   • If you have forgotten your password, click "Forgot password" on the login screen and follow the reset link sent to your email.
2. Navigate to your account settings or subscription management page.
   • This is usually found in the top-right menu under "Account" or "Settings".
3. Look for a section titled "Subscription", "Billing", or "Plan".
   • Select "Cancel subscription" or "Downgrade plan".
4. Complete the cancellation form and confirm your request.
   • MyFax may ask you why you are cancelling. You do not need to provide a reason, but doing so can help them improve their service.
5. Record the cancellation confirmation number and the date you cancelled.
   • Take a screenshot of the confirmation page for your records.
6. Send a follow-up email to MyFax support confirming your cancellation and requesting written confirmation.
   • Use this email address: [email protected] (or use the contact form on their website).
   • State your request clearly: "I am requesting cancellation of my MyFax subscription effective immediately and am claiming a refund under the Consumer Guarantees Act 1993."

Cancel MyFax purchased through apple app store

1. Open the Apple App Store on your iPhone, iPad, or Mac.
   • On iPhone or iPad: tap the account icon in the bottom-right corner.
   • On Mac: open the App Store app and click your name in the sidebar.
2. Select "Subscriptions" from your account menu.
   • You will see a list of all active subscriptions tied to your Apple ID.
3. Find MyFax in the list and tap it.
   • If MyFax is not visible, it may have already been cancelled.
4. Tap "Cancel subscription" or "Turn off auto-renewal".
   • Apple will ask you to confirm. Select "Confirm" to proceed.
5. Request a refund through Apple.
   • Go to reportaproblem.apple.com and sign in with your Apple ID.
   • Find your MyFax subscription charge and select "Report a problem".
   • Choose "I would like a refund for this purchase" and explain that you are cancelling within 14 days under the Consumer Guarantees Act 1993.
6. Email MyFax support directly as well.
   • Send an email to [email protected] stating: "I purchased MyFax through the Apple App Store on [date]. I am cancelling within 14 days and claim a refund under New Zealand consumer law."

Cancel MyFax purchased through google play store

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top-right corner.
2. Select "Payments and subscriptions".
   • Then tap "Subscriptions".
3. Find MyFax in your active subscriptions list.
   • If MyFax is not listed, the subscription is already inactive.
4. Tap MyFax and select "Cancel subscription".
   • Google will present options for why you are cancelling. Select the reason closest to your situation.
5. Confirm the cancellation.
   • Your subscription will stop renewing at the end of your current billing cycle.
6. Request a refund through Google Play.
   • Go to play.google.com/store/account/subscriptions on a web browser.
   • Find the MyFax charge, click it, and select "Get refund".
   • Explain: "I purchased this subscription within the last 14 days and am cancelling under the Consumer Guarantees Act 1993 (New Zealand)."
7. Also contact MyFax directly.
   • Send an email to [email protected] with your cancellation details and refund request.

After you cancel: what happens next

Once you cancel, your MyFax account will no longer renew, but access may continue until the end of your current billing period.

Your fax number becomes inactive once your subscription expires. If you need to retrieve any faxes or documents you received during your subscription, do so before your final billing date. After that date, MyFax may delete your account and all associated files.

Timeline for refund processing

If you cancel within 14 days of purchase, you are entitled to a full refund under the Consumer Guarantees Act 1993. Processing times vary depending on your payment method and financial institution:

• Credit card refunds: 5 to 10 business days (your bank may take a further 1 to 3 business days to post the credit).
• Debit card refunds: 5 to 10 business days.
• Apple App Store refunds: processed within 5 to 30 days depending on your bank.
• Google Play refunds: processed within 3 to 5 business days.

If you do not see a refund after 30 days, contact MyFax support and request a refund status check. Yafee recommends keeping all cancellation confirmations and email correspondence until the refund appears in your account.

What to do if MyFax refuses your cancellation or refund

If MyFax denies your cancellation request or refuses to refund your money after you cancelled within the 14-day window, you have escalation options under New Zealand consumer law.

1. Send a formal written complaint to MyFax.
   • Email [email protected] with the subject line: "Formal complaint: cancellation refund request under Consumer Guarantees Act 1993".
   • Attach copies of all evidence: purchase receipt, cancellation confirmation, and refund request emails.
   • Give MyFax 14 days to respond.
2. Lodge a complaint with the Commerce Commission.
   • Visit comcom.govt.nz and use their online complaint form.
   • Provide details of your purchase, cancellation, and MyFax's response (or lack thereof).
   • The Commerce Commission will contact MyFax on your behalf and investigate whether they breached the Consumer Guarantees Act 1993.
3. Dispute the charge with your bank or card issuer.
   • If MyFax refuses to refund and the Commerce Commission investigation stalls, you can file a chargeback through your bank.
   • Provide your bank with all correspondence showing you cancelled within the legal window and that MyFax refused to refund.

Cancellation timing and refund eligibility

The timing of your cancellation determines whether you receive a refund.

If you purchased MyFax fewer than 14 days ago, you are entitled to a full refund regardless of which billing plan you chose or whether you have used the service. After 14 days, your refund rights depend on whether MyFax meets its service obligations.

Within 14 days: full refund (no conditions)

You have an unconditional right to cancel and claim a refund within 14 days of your purchase under the Consumer Guarantees Act 1993. You do not need to prove the service was faulty. You changed your mind, and the law protects that choice.

This 14-day window applies whether you subscribed to a monthly plan or committed to an annual plan. Even if you agreed to annual billing upfront, you can cancel and receive a refund of the full annual amount paid if you do so within 14 days.

After 14 days: refunds only for failure to meet service standards

Once the 14-day cooling-off period expires, your refund rights shift. You can still cancel at any time, but MyFax is only obliged to refund you if they failed to provide the service to a standard that is acceptable in the market.

For example, if the fax service was repeatedly unavailable, you could not receive incoming faxes reliably, or MyFax made false claims about their service, you may have grounds for a refund even after 14 days. Furthermore, if you purchased through an app store, you can still request a refund within 14 days through that app store even if more than 14 days have passed since you first activated your subscription.

Annual plans cancelled before the year ends

If you committed to an annual plan and cancel before 12 months have passed, you may lose your right to a refund unless you fall within one of these scenarios:

• You cancelled within 14 days of the initial annual payment.
• MyFax failed to deliver the service to an acceptable standard.
• You purchased through an app store and are still within the app store's own refund window (14 days for Apple and Google).

Nevertheless, you should always request a refund when you cancel. MyFax may honour your request as a gesture of goodwill even outside these scenarios, particularly if you have been a customer for only a short time.

Common mistakes to avoid when cancelling MyFax

Cancellation is straightforward once you know the steps, but a few missteps can delay your refund or prevent it altogether.

Yafee has worked with New Zealand consumers who faced refund delays because they did not follow the correct procedure. Here are the pitfalls to avoid:

Mistake 1: cancelling only through the app store without contacting MyFax directly

If you subscribe through the Apple App Store or Google Play, cancelling through the app alone does not always trigger a refund. The app store will stop your subscription from renewing, but the refund request must be submitted separately to Apple, Google, or MyFax directly. Many consumers assume the cancellation step includes the refund. It does not.

Always send a follow-up email to MyFax support ([email protected]) stating that you cancelled within 14 days and request a full refund. This creates a paper trail and ensures MyFax knows your intention.

Mistake 2: failing to request a refund within 14 days

Once the 14-day window closes, your refund claim becomes much harder to win. The Consumer Guarantees Act 1993 gives you 14 days to change your mind. After that, the burden shifts to you to prove MyFax failed to meet their service standards.

If you decide you do not want MyFax, cancel and request a refund immediately. Do not wait until day 30 and expect an easy refund.

Mistake 3: not keeping records of your cancellation

If MyFax later claims they never received your cancellation request, you need proof. Take screenshots of your cancellation confirmation from the web portal or app. Save all emails to and from MyFax support. Record the date and time you cancelled. If a dispute arises, these records are your evidence for the Commerce Commission or your bank.

Mistake 4: cancelling your subscription but not requesting a refund

Cancellation and refund are two separate actions. Cancelling stops future charges. Requesting a refund recovers money you have already paid. You must do both. Many customers cancel but forget to explicitly ask for their money back, especially if they purchased through an app store.

Mistake 5: ignoring the 14-day deadline for annual subscriptions

If you bought an annual plan, the 14-day cooling-off period starts from the day you first paid the annual fee, not from 14 days after your first login or first use. Check your purchase receipt or billing statement to confirm your purchase date. If you purchased 12 days ago, you have 2 days left to request a cancellation and refund.

Pricing comparison table: MyFax and alternatives

Before you cancel, consider whether you are moving to a competitor or simply eliminating fax altogether.

If you are switching to a competitor, confirm that your new provider offers a free trial or money-back guarantee. This way, you are not locked into another service you may not need.

When you should keep MyFax instead of cancelling

Cancellation is not always the right choice, even if you are unhappy with the current plan.

Consider keeping your MyFax subscription if you use it sporadically but need to keep your fax number active (employers or clients may rely on that number to reach you), your business still receives occasional faxes despite lower volume, or you are close to renewing your annual plan and cancelling now would waste money you have already paid.

If you are upset about overage charges, ask MyFax support about downgrading to a lower-tier plan instead of cancelling. You might find a plan with fewer pages that suits your actual usage and costs less.

Key points: your cancellation checklist

Use this checklist to ensure you cancel correctly and claim your refund without delay.

• Check your purchase date. If you purchased more than 14 days ago, your refund rights are limited.
• Log into your MyFax account via the web portal (myfax.com) and navigate to subscription settings.
• Complete the cancellation form on the website. Take a screenshot of the confirmation page.
• If you subscribed through the Apple App Store, cancel through your Apple ID settings and request a refund via reportaproblem.apple.com.
• If you subscribed through Google Play, cancel through your Google Play account and request a refund on play.google.com.
• Send a formal email to [email protected] confirming your cancellation and requesting a full refund under the Consumer Guarantees Act 1993.
• Save all confirmation emails and receipts for 60 days after your cancellation.
• Monitor your bank account. Refunds typically appear within 5 to 10 business days.
• If you do not receive a refund after 30 days, escalate to the Commerce Commission at comcom.govt.nz.

Final thoughts: taking action with yafee

Cancelling MyFax is straightforward when you follow the legal framework and procedural steps outlined above. You have rights under the Consumer Guarantees Act 1993, and those rights include a 14-day window to change your mind and reclaim your money without question.

Do not settle for vague responses from MyFax support. Ground your cancellation request in New Zealand law. State clearly that you are cancelling within 14 days and claim a refund under the Consumer Guarantees Act 1993. Send written confirmation to their support email. Keep records of everything.

If MyFax refuses your refund, the Commerce Commission enforces consumer rights on your behalf. You are not fighting this battle alone.

Yafee has helped thousands of New Zealand consumers cancel unwanted subscriptions and recover their money. Whether you are cancelling MyFax to switch to a competitor or to eliminate fax altogether, Yafee provides the legal clarity and procedural guidance you need to act with confidence. Visit yafee.com to explore your options and take the next step toward cancelling with certainty.