How to cancel MyFax in the UAE: your complete legal guide and step-by-step process

What MyFax is and why you might want to cancel

MyFax is a cloud-based fax service that eliminates the need for physical fax hardware. You send and receive faxes through email or the MyFax Central web portal, with monthly or annual subscription plans offering varying page allowances. Businesses, legal firms, medical practices, and home office workers across the UAE use MyFax to digitise their fax workflows and integrate faxing into their email systems.

You might decide to cancel MyFax if your faxing needs have diminished, you have found a cheaper alternative, or you want to simplify your subscription costs. Whatever your reason, Yafee is here to walk you through the cancellation process with clarity and confidence, ensuring you understand your legal position and avoid common pitfalls that trap consumers into unwanted renewals.

Who typically uses MyFax

MyFax serves professionals and small organisations who need occasional or regular faxing without maintaining traditional fax machines. You access the service through the MyFax Central web portal or mobile apps on the App Store and Google Play. Usage ranges from 100 pages per month for home office users to 600 pages for power users, reflecting diverse business needs across the UAE.

When cancellation makes sense

You should consider cancelling if your monthly page allowance goes unused, your faxing frequency has dropped significantly, or you have switched to a competitor service. If you are paying for a plan tier that no longer fits your actual usage patterns, cancelling and then downgrading or upgrading is often more cost-effective than maintaining an oversized plan through your billing cycle.

MyFax pricing and plan breakdown

MyFax pricing in the UAE is typically quoted in USD and converted to AED; exact regional pricing may vary with exchange rates and your payment method.

Understanding your billing commitment

Annual plans save you 20 to 35 percent off the monthly rate but lock you in for 12 months. Monthly plans offer flexibility: you can cancel after 30 days without a longer commitment. If you are on an annual plan and considering cancellation, check your billing date to see how much paid time remains. Under MyFax's standard terms, refunds for annual plans are generally not available unless you fall within the consumer cooling-off period, which Yafee will explain in detail below.

Your consumer rights under UAE law

The UAE Consumer Protection Law gives you specific legal rights when cancelling subscription services, including MyFax, and these rights supersede any company terms that conflict with them.

Distance selling and the 14-day cooling-off period

If you purchased MyFax online, you have a 14-day cooling-off period from the date of purchase under UAE Law No. 24 of 2006 (Consumer Protection Law). This right applies regardless of MyFax's own refund policy. You must notify MyFax in writing within this window, and the company must refund your money within 14 days of receiving your cancellation notice. This is not optional: it is a statutory consumer protection that cannot be waived or reduced.

Unfair contract terms

Under UAE consumer law, MyFax cannot enforce terms that are significantly unfair to you. If their cancellation policy includes hidden charges, unusually restrictive terms, or automatic renewal without clear prior consent, you may challenge those terms. The UAE Ministry of Economy enforces consumer protection and can investigate complaints if MyFax refuses to honour your statutory rights.

Your legal position

You have the right to cancel MyFax at any time. Within 14 days of purchase, you can cancel and request a full refund under the cooling-off period. After 14 days, you can still cancel, but refunds depend on your plan type and MyFax's terms (monthly plans typically allow immediate cancellation; annual plans may require you to pay out the remainder or wait until renewal). If MyFax charges an unauthorised or unexpected fee, refuses to process your cancellation, or continues billing after you cancel, you can escalate to the UAE Ministry of Economy's Consumer Protection Department.

How to cancel MyFax: step-by-step process

MyFax offers four primary cancellation methods; the fastest and most reliable is the online portal. Yafee recommends the online method wherever possible to create an immediate, documented record of your cancellation request.

Method 1: cancel online via MyFax central (fastest)

1. Log in to your MyFax Central account at your registered email address and password.
   • Go to the MyFax website and select "Sign In" in the top-right corner.
   • Enter your email and password.
2. Navigate to Account Details or Settings.
   • Look for "Account" or "Settings" in the main navigation menu.
   • Select "Billing" or "Subscription" from the dropdown.
3. Locate the "Cancel My Account" link and select it.
   • You will see a confirmation screen explaining any remaining balance or upcoming charges.
   • Review the information carefully before proceeding.
4. Confirm your cancellation request.
   • MyFax will ask you to confirm your intention to cancel.
   • You may be offered a discount or alternate plan; decline these if you wish to proceed with cancellation.
   • Select "Confirm Cancellation" or similar button.
5. Receive and save your cancellation confirmation.
   • MyFax will display a confirmation number and send an email to your registered address.
   • Screenshot the confirmation page and save the email for your records.

Method 2: email cancellation to support

1. Compose an email to [email protected] with the subject line "Account Cancellation Request."
   • Include your full name, email address, and MyFax account number (if you have it).
   • State clearly: "I request immediate cancellation of my MyFax subscription effective [date]."
   • If you are within 14 days of purchase, explicitly reference your cooling-off rights under UAE Law No. 24 of 2006.
2. Request written confirmation of your cancellation.
   • Ask MyFax to confirm cancellation in writing and state the effective date.
   • Request confirmation that no further charges will be levied.
3. Send the email and retain a copy.
   • Use a method that creates a delivery receipt (Gmail "Request read receipt," Outlook delivery confirmation).
   • Save the email and confirmation in a folder for reference.

Method 3: phone cancellation

1. Call MyFax toll-free at +1 (866) 378-2373 (US) or +1 (613) 260-6325 (international).
   • Have your account email and billing details ready.
   • Call during business hours to reach a representative.
2. Request cancellation and ask for a confirmation number.
   • Tell the representative: "I wish to cancel my MyFax subscription immediately."
   • Ask them to provide a cancellation reference number.
   • Request confirmation of the effective cancellation date.
3. Follow up with an email confirmation.
   • After the phone call, send an email to [email protected] referencing your cancellation number and the date/time of your call.
   • This creates a written record in case of a billing dispute.

Method 4: chat or contact form cancellation

1. Visit the MyFax contact page and select the chat option (if available).
   • Explain that you wish to cancel your subscription.
   • Provide your account email and any requested details.
2. Request a cancellation confirmation link or ticket number.
   • Ask the chat agent to provide a case or ticket number for your cancellation request.
   • Request written confirmation via email within 24 hours.
3. Save the chat transcript.
   • Screenshot the entire chat conversation before closing the window.
   • Store it alongside any confirmation emails.

Refunds and timeline after cancellation

Your refund eligibility depends on when you cancel and what plan you hold. Yafee advises you to understand these timelines clearly to avoid disputes with MyFax.

Within 14 days of purchase (cooling-off period)

You are entitled to a full refund of all amounts paid. MyFax must refund your money within 14 days of receiving your cancellation notice in writing. This applies to both monthly and annual plans and overrides MyFax's standard refund policy.

After 14 days: monthly plans

If you cancel a monthly plan after the cooling-off period, MyFax will typically deactivate your account at the end of your current billing cycle (30 days from cancellation). You will not be refunded for time already paid, but no further charges will be levied. Some plans allow immediate cancellation; confirm your specific plan terms when you request cancellation.

After 14 days: annual plans

Annual plans generally do not offer refunds after the cooling-off period expires. However, you can cancel effective at your annual renewal date, meaning you will not be charged again. If you wish to cancel immediately, contact MyFax support to discuss partial refund options; they may agree to a pro-rata refund depending on circumstances and company discretion. Yafee recommends requesting this in writing to create a record.

Checking your refund status

1. Log into your payment method (credit card, bank account, or PayPal).
   • Check your transaction history for refund entries.
   • Refunds typically appear within 5 to 10 business days, depending on your bank.
2. Contact MyFax support if a refund is delayed beyond 14 days.
   • Reference your cancellation confirmation number and the cancellation date.
   • Request written confirmation of the refund amount and expected posting date.

Common mistakes to avoid when cancelling MyFax

Cancellation is straightforward when you follow the right steps; the mistakes below can delay your refund or leave you vulnerable to continued billing.

Mistake 1: cancelling by email without confirmation of receipt

If MyFax claims they never received your cancellation request, you have no proof. Always send cancellation emails with delivery or read confirmation enabled. Better still, use the online portal or phone method so MyFax generates immediate confirmation for you.

Mistake 2: assuming account disuse equals cancellation

Stopping your use of MyFax does not cancel your subscription. Your account will remain active and you will continue to be charged unless you explicitly cancel through one of the four methods above. Check your billing every month to ensure MyFax has stopped charging you.

Mistake 3: missing the 14-day cooling-off deadline

Your right to a full refund under the cooling-off period expires 14 days after purchase. If you miss this window, you may lose your refund rights on annual plans entirely. If you are considering cancellation, act within this period to protect yourself.

Mistake 4: not saving cancellation confirmations

Screenshots, emails, and reference numbers are your proof. If MyFax later claims your account is still active and charges you again, you will need documented evidence to dispute the charge with your bank or the UAE Ministry of Economy. Save everything.

Mistake 5: failing to follow up on refunds

MyFax should refund your money within 14 days of cancellation (within the cooling-off period) or at your billing cycle end (monthly plans). If you see a refund is overdue, contact support immediately with your cancellation confirmation. Do not assume it will arrive; follow up proactively.

What to do after cancellation

Once you have cancelled MyFax, take these steps to ensure your account is truly closed and your data is handled properly.

Verify your account status

1. Log into MyFax Central 2 to 3 days after cancellation and check your account status.
   • If the account shows "Cancelled" or "Inactive," cancellation has been processed.
   • If the account is still active, contact support immediately with your cancellation confirmation number.
2. Check your email for confirmation of cancellation.
   • MyFax should send a final confirmation email stating the cancellation date and that no further charges will be levied.
   • If you do not receive this, reply to your cancellation email requesting written confirmation.

Monitor your payment method

1. Check your credit card, debit card, or bank account for any charges from MyFax for 30 days after cancellation.
   • Monthly plans should stop charging immediately or at the end of the current cycle.
   • Annual plans should not charge again until renewal (or not at all if cancelled at renewal).
2. Dispute any unauthorised charge immediately.
   • If MyFax charges you after cancellation, contact your bank or payment processor and file a dispute.
   • Provide your cancellation confirmation as evidence.

Request data deletion (optional)

1. Email [email protected] and request deletion of your personal data.
   • Under the UAE Personal Data Protection Law, MyFax must delete your data upon request if you no longer use the service.
   • Ask for written confirmation that your data has been deleted.

Cancellation checklist for MyFax

Use this checklist to ensure you have completed every step correctly and protect yourself against post-cancellation billing disputes.

Troubleshooting if MyFax refuses to cancel

In rare cases, MyFax may delay or refuse cancellation, claim your account cannot be found, or continue billing after you request cancellation. Yafee has helped thousands of consumers navigate these disputes, and here is your escalation path.

Step 1: request written explanation

Email [email protected] and ask in writing why your cancellation has not been processed. Reference your cancellation request date, method, and any confirmation number. Request a written response within 48 hours explaining the delay and providing a firm cancellation date.

Step 2: dispute the charge with your payment provider

If MyFax continues to charge you after a documented cancellation request, contact your bank, credit card company, or PayPal and file a dispute. Provide your cancellation confirmation, emails, and screenshots as evidence. Your payment provider will investigate and may reverse the charge.

Step 3: report to the UAE ministry of economy

If MyFax refuses to honour your cancellation or fails to refund you within the legal timeframe, file a complaint with the UAE Ministry of Economy Consumer Protection Department. You can submit a complaint online at moe.gov.ae or visit a local office. Include copies of your cancellation request, confirmation, and any billing records showing unauthorised charges. The Ministry will investigate and can compel MyFax to refund you.

Comparing MyFax with alternative fax services

If you are cancelling MyFax because you want a cheaper or simpler fax service, consider these alternatives available in the UAE.

Summary and next steps

Cancelling MyFax in the UAE is a straightforward process when you follow the correct method and understand your legal rights. You have four cancellation methods available: online portal (fastest), email, phone, or chat. Within 14 days of purchase, you are entitled to a full refund under UAE Law No. 24 of 2006. After that period, refunds depend on your plan type; monthly plans typically allow immediate cancellation, while annual plans may not offer refunds unless you reach renewal. Yafee recommends using the online portal to generate an immediate, documented confirmation, saving all emails and screenshots, and monitoring your payment method for 30 days after cancellation to catch any unauthorised charges.

If MyFax refuses to cancel your account or continues billing after your request, escalate to your payment provider (bank or card issuer) to dispute the charge, then file a complaint with the UAE Ministry of Economy Consumer Protection Department if the dispute is not resolved. Your statutory rights under UAE consumer law cannot be overridden by MyFax's terms, and enforcement agencies exist to protect you if the company fails to honour them.

Yafee has designed this guide to give you complete confidence in every step of your cancellation, from submission through refund verification. Whether you are switching to a competitor, reducing your faxing needs, or simplifying your subscriptions, follow the checklist above and retain all confirmations. Yafee is committed to helping consumers understand their legal position and take control of their billing; our content reaches thousands of users across the UAE each month and has helped many cancel subscriptions fairly and completely. Start your cancellation today using the method that works best for you, and remember: your rights are protected by law, regardless of what MyFax's terms claim.