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Frequently asked questions
Cancel Coohom: The Right Way
How to cancel Coohom in malaysia and protect your payment method
What Coohom is and why you might want to cancel
Coohom is a Software-as-a-Service (SaaS) platform that delivers interior design and 3D visualisation tools to professionals and enthusiasts across Malaysia. The service operates on an automatic renewal subscription model, which means your payment method will be charged repeatedly unless you actively cancel before the next billing cycle.
In Malaysia, Coohom Malaysia Sdn Bhd represents the service locally, but subscription management and cancellation are handled entirely online through your account. You do not need to visit a physical office to cancel. This guide explains your legal rights under Malaysian consumer law, the exact steps to cancel, and how to protect yourself from unwanted charges.
How the Coohom subscription model works
Coohom operates on recurring monthly or yearly billing. When you subscribe to a paid plan, you authorise the platform to charge your saved payment method automatically at the end of each billing cycle unless you cancel before that date arrives. The user agreement states that subscriptions renew automatically, and your authorisation to charge remains in force "unless otherwise specified".
This automatic renewal mechanism is standard in SaaS services, but it creates a critical obligation: Coohom must provide you with a clear, accessible cancellation method. Under the Consumer Protection Act 1999 (Malaysia), suppliers must not make it unreasonably difficult for you to withdraw from a distance contract. Consequently, Coohom must allow you to cancel online within the same number of steps it took to subscribe.
Main subscription tiers in malaysia
Coohom offers three primary subscription levels in Malaysia, each priced in Malaysian Ringgit (RM). The Pro Monthly plan costs RM49.50 per month and includes unlimited 8K renderings, 20 video renderings monthly, and access to the branded model library. The Pro Yearly plan delivers the same features but costs RM495.00 annually, offering a saving when spread across twelve months.
The Elite plan operates at RM285.00 monthly and targets heavier users who require unlimited 8K image perspectives, annual 12K image perspective quotas, and some 16K image perspective capacity. For agencies or larger teams, Coohom also offers an Enterprise tier with custom pricing negotiated directly with the sales team. Promotional pricing and regional adjustments may apply, so always verify the current rates before committing to a plan.
Your legal rights under malaysian consumer protection law
Your right to cancel Coohom is rooted in two pieces of Malaysian legislation and a key regulatory principle. This section clarifies what protection you hold and what to do if Coohom refuses to cancel your subscription.
The consumer protection act 1999 and distance contracts
Coohom is a distance contract supplier because you subscribe and manage your account remotely, without face-to-face negotiation. Under Part III of the Consumer Protection Act 1999, you have the statutory right to cancel a distance contract within fourteen days of purchase or of receiving the service, whichever is later. This is your cooling-off period, and it applies even if you have already used the service.
Crucially, Coohom must inform you of this right in writing or on a durable medium (such as email or a downloadable document) before you commit to payment. If they fail to provide this notice, your cooling-off period extends to ninety days. Furthermore, if you cancel within the cooling-off period, Coohom must refund all charges you have paid, minus any costs directly caused by your use of the service.
After the fourteen-day cooling-off period expires, you lose the statutory cancellation right. However, you retain the contractual right to cancel at any time, provided you give notice before the next renewal date. Cancellation then takes effect at the end of the current billing cycle, and you will not be charged for the next period.
Your legal position on refunds and charges
Within fourteen days of purchase or first receipt of access: You may cancel without reason and receive a full refund of all charges, unless Coohom can prove you have consumed the service substantially.
After fourteen days but before the next renewal date: You may cancel your subscription, and Coohom must not charge you for the following billing cycle. No refund is due for the current period, however.
If you cancel after the renewal date has passed: You have been charged for the new period, and a refund is unlikely unless you can demonstrate that Coohom failed to provide proper cancellation instructions or that the charge was unauthorised.
If Coohom refuses to cancel or continues to charge you after cancellation, escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDNKP), which enforces consumer protection law in Malaysia. Yafee recommend documenting every step: screenshots of your cancellation request, confirmation emails, and bank statements showing disputed charges.
How to cancel Coohom: step-by-step process
Cancellation on the Coohom platform is straightforward if you follow the official path. This section provides the exact sequence of actions and what to do if you encounter problems.
Prepare before you cancel
Before you click cancel, spend five minutes gathering evidence and protecting your work. Coohom states that cancellation takes effect at the end of the current billing cycle, not immediately, and that refunds are not issued once a paid period has begun. The user agreement also permits Coohom to delete account data, projects, and renders after termination.
- Identify your current billing date by logging into your account and checking your subscription details.
- Confirm whether you subscribed directly through the Coohom website, or via the Apple App Store, Google Play, or another third-party platform. This determines which method you must use to cancel (see below).
- Take a screenshot of your subscription page, showing the plan name, monthly or yearly term, and the next renewal date. Store this in a secure folder or email it to yourself.
- Download and save all invoices, bank statements, and payment confirmations related to your Coohom charges. These prove you paid and will serve as evidence if a dispute arises.
- Export any important designs, renders, floor plans, or project files from your account using Coohom's export or download tools. Once you cancel, you may lose access to this material.
Cancel a direct website subscription
If you subscribed directly through Coohom's website (not through an app store), you cancel through your online account using these exact steps.
- Log in to your Coohom account using your email address and password.
- Click the Profile icon or avatar at the top right of the page.
- Select My subscription from the dropdown menu.
- Navigate to Billing Info within the subscription panel.
- Locate and click the Cancel Subscription button.
- A confirmation window will appear asking you to confirm the cancellation. Read the message carefully, then click Cancel Subscription again to finalise the request.
- You will receive a confirmation screen and a confirmation email at the address associated with your account. Save both.
The cancellation takes effect at the end of your current billing cycle. You will not be charged again after that date. If you are within the fourteen-day cooling-off period from your original purchase, you may request a refund by replying to the confirmation email or contacting Coohom support in writing.
Cancel an app store or google play subscription
If you subscribed through the Apple App Store or Google Play Store, you must cancel through that platform, not through the Coohom website. Coohom cannot process the cancellation on your behalf because the app store owns the billing relationship.
For Apple App Store (iPhone, iPad): Open the Settings app, tap your name at the top, select Subscriptions, find Coohom in the list, tap it, and select Cancel Subscription. Confirm the cancellation in the popup.
For Google Play Store (Android): Open the Google Play app, tap your profile icon at the top right, select Manage your Google Account, go to the Payments and subscriptions tab, tap Subscriptions, select Coohom, and tap Cancel subscription. Confirm your choice.
The app store will send you a confirmation email. This proof is essential if you need to claim a refund or dispute a charge later. Furthermore, log into your Coohom account website and verify that your subscription status has changed to inactive or cancelled. If the website still shows an active subscription after you have cancelled on the app store, contact Coohom support immediately.
If the cancellation button does not appear or does not work
Occasionally, users report that the Cancel Subscription button is missing, greyed out, or unresponsive. This may indicate a technical issue or a deliberate restriction by Coohom.
- Clear your browser cache and cookies, then log in again. Try the cancellation path once more.
- Try a different web browser (Chrome, Firefox, Edge, Safari) to rule out browser-specific problems.
- If using a mobile device, switch to the desktop website. Coohom's mobile interface sometimes has interface bugs.
- Contact Coohom support directly via email or in-app chat. Provide your account email, subscription plan name, and renewal date, and ask for manual cancellation. Request a cancellation confirmation email in writing.
- If Coohom does not respond within five business days or refuses to cancel, escalate to the KPDNKP (Ministry of Domestic Trade and Consumer Affairs) with copies of your support emails and screenshots of the non-functional cancellation button.
Yafee advise that if Coohom makes it deliberately hard to cancel, that may breach the Consumer Protection Act 1999 requirement that distance contracts be cancelled as easily as they are entered.
Refund policy and what to expect after cancellation
Coohom's refund policy is tied to whether you cancel within or outside the fourteen-day cooling-off period. This section explains the timeline and how to claim a refund if you are entitled to one.
Refund eligibility and timeline
You are entitled to a full refund if you cancel within fourteen calendar days of your original purchase date or of the date you first receive access to the service, whichever is later. Coohom must process the refund within thirty days of receiving your cancellation request. The money will be credited back to your original payment method (credit card, debit card, or digital wallet).
If you cancel after day fourteen, you have forfeited the right to a refund for the current billing period. Cancellation then merely stops future charges. However, if Coohom continues to charge you after you have cancelled, or if you cancel during the cooling-off period and Coohom refuses to refund, you may lodge a dispute with your bank or credit card issuer.
Refunds typically appear in your account within five to ten business days after processing begins, though some banks take longer. If a refund is still missing after forty days, contact Coohom support with your cancellation confirmation email and request a refund status update.
Disputing unauthorised charges
If Coohom continues to charge you after you have cancelled, or if you discover charges you did not authorise, you have rights under Malaysian banking regulations.
- Contact your bank or credit card issuer immediately and inform them of the unauthorised or disputed charge.
- Provide your bank with the following evidence: your cancellation confirmation from Coohom, screenshots of your cancelled subscription status, and the date Coohom was charged.
- Request a chargeback or reversal of the disputed transaction. Your bank will investigate and may provisionally refund the amount while the dispute is resolved.
- Simultaneously, contact Coohom in writing (email) and demand a refund within seven days. Cite the Consumer Protection Act 1999 and include your cancellation confirmation.
- If Coohom does not refund within seven days and your bank denies the chargeback, escalate to the KPDNKP with all evidence.
Yafee note that chargebacks can damage Coohom's payment processing status and often resolve disputes faster than requesting a refund directly from the company.
Pricing comparison and whether you should cancel
Before you commit to cancelling, compare Coohom's pricing against competing design platforms and honestly assess whether you are using the service. This table sets out Coohom's current Malaysian pricing and helps you decide if the investment is worthwhile.
| Plan | Price (RM) | Billing cycle | Key features | Best for |
| Pro Monthly | RM49.50 | Monthly | Unlimited 8K renders, 20 video renders/month, model library | Freelancers and small studios |
| Pro Yearly | RM495.00 | Annual (saves RM99) | Same as Pro Monthly, paid upfront | Regular users who plan ahead |
| Elite Monthly | RM285.00 | Monthly | Unlimited 8K and 12K perspectives, some 16K capacity | Agencies and high-volume designers |
| Enterprise | Custom quote | Negotiated | Custom terms, dedicated support, bulk seats | Large design firms and teams |
If you are paying RM49.50 monthly but generating only one or two renders per month, cancel and downgrade to Coohom's free tier, which permits limited rendering. If you subscribed on impulse and have not logged in within a month, cancel and reclaim the money during your fourteen-day window. Conversely, if you are actively billing clients and Coohom cuts your project time in half, the subscription likely pays for itself.
Yafee has helped thousands of consumers cancel subscriptions they no longer need, and the most common regret is not cancelling sooner. If you have doubts, cancel now and resubscribe later if you need the service again.
Common mistakes to avoid when cancelling
Cancellation is simple, but small errors can delay your refund or leave you vulnerable to unexpected charges. Read through these pitfalls now and avoid them.
Assuming the service is cancelled immediately
Coohom's cancellation takes effect at the end of your current billing cycle, not the moment you click cancel. If you subscribe on the first of the month and cancel on the twentieth, you will remain charged for that month and access will terminate on the first of the next month. Plan your cancellation accordingly if you want to avoid a final charge.
Cancelling through the wrong channel
If you subscribed through the Apple App Store, you cannot cancel through the Coohom website. Cancelling on the website alone will not stop the app store from charging you. You must cancel directly on the app store. Verify which platform holds your subscription before you take action.
Not saving proof of cancellation
After you click Cancel Subscription, Coohom sends a confirmation email. Save this email permanently. If Coohom disputes that you ever cancelled, this email is your proof. Screenshots of the cancellation confirmation screen are also valuable. Store both in a secure folder or backup email account.
Ignoring the fourteen-day refund window
If you cancel on day fifteen, you will not receive a refund, even if you have barely used the service. Check your purchase date now and calculate your deadline. If you are close, act immediately.
Leaving deleted projects and renders undownloaded
Coohom may delete your account data after cancellation. If you have client projects, render libraries, or designs stored in your account, export them before you cancel. The export feature is usually under Settings or Project Management.
What happens after your subscription is cancelled
Cancellation is not the end of your interaction with Coohom. This section clarifies what you can and cannot do after your subscription expires, and what to watch for.
Your access after the current billing cycle ends
Once your current billing period expires following cancellation, you lose access to all paid features and premium rendering capacity. You will be downgraded to Coohom's free tier, which allows you to view and edit projects but severely limits rendering output and feature access. You will not be charged further if you cancelled before the renewal date.
If you logged in and created new projects during your paid subscription, those projects remain in your account under the free tier. You can access them, but you cannot use paid rendering features on them unless you resubscribe.
Reactivating your account
If you cancel and later decide you need Coohom again, you can resubscribe at any time. Your account and projects are preserved indefinitely. When you resubscribe, Coohom will charge your saved payment method for the new plan unless you update your payment details first.
Yafee advise that you delete your saved payment method from your Coohom account if you do not intend to resubscribe soon. This prevents accidental recharges if you misclick or if Coohom introduces an auto-resubscription feature.
Monitoring for unexpected charges
After cancellation, monitor your bank statement for the next two billing cycles. Some users report being charged once or twice more by mistake. If this happens, use the chargeback process outlined in the Refund section above. Document the dates, amounts, and confirmation email from your cancellation, and present this to your bank as proof of fraud.
Furthermore, if you receive a bill or invoice from Coohom after cancellation, respond in writing and cite your cancellation confirmation email. A one-sentence email suffices: "I cancelled my Coohom subscription on [date], reference number [confirmation ID]. Please cease billing immediately."
Pricing and feature comparison table
This table compares Coohom's tiers side by side so you can decide whether the plan you are on matches your actual usage before you cancel.
| Feature | Free tier | Pro Monthly | Elite Monthly |
| 8K image renderings per month | 5 | Unlimited | Unlimited |
| Video renderings per month | 0 | 20 | 20+ |
| 12K image perspectives | Not available | Not available | Annual quota |
| 16K image perspectives | Not available | Not available | Limited |
| Model library access | Basic | Branded library | Premium library |
| Monthly cost (RM) | Free | RM49.50 | RM285.00 |
Why malaysian consumers choose to cancel Coohom
User reviews and cancellation patterns reveal several reasons why Malaysian subscribers exit their Coohom plans. Understanding these may help you decide whether cancellation is right for you.
Low usage and underutilised features
The most common reason for cancellation is simple: subscribers pay monthly for unlimited renders but use only one or two renders per month. For casual users and hobbyists, Coohom's free tier is sufficient. Paying RM49.50 monthly for features you do not need is wasteful. If this is you, cancel now and return to the free tier.
Difficulty with the software interface or learning curve
Some users purchase Coohom without testing it and discover the interface or workflow is not intuitive for their needs. The 3D visualisation tools require a learning investment, and not everyone is willing to invest the time. If you cannot extract value within fourteen days, cancel and claim your refund.
Cost of entry and budget constraints
RM49.50 per month may seem modest, but over a year it totals RM594. For freelancers on tight budgets or students, this recurring cost adds up. If you are struggling financially, cancel immediately and use the free tier or alternative tools until your situation improves.
Cheaper alternatives and competitive tools
Other design platforms offer similar rendering and visualisation features at lower cost or with different pricing models. Some charge per render rather than per month, which suits occasional users better. If you have found a cheaper alternative, cancel Coohom guilt-free and migrate your projects.
Contact and escalation address
If you cancel through the website and receive no confirmation, or if Coohom refuses to cancel or continues to charge you, use the escalation routes below.
Coohom Malaysia support: Contact via your Coohom account's in-app support chat or email support[at]coohom.com with your account email, subscription plan, and the date you attempted cancellation.
If Coohom does not respond within five business days: File a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNKP), which enforces the Consumer Protection Act 1999 in Malaysia. You can lodge a complaint online at www.kpdnkp.gov.my or call the consumer hotline at 1-800-886-800 (toll-free).
Yafee at yafee.com has guided countless Malaysian consumers through subscription disputes and cancellations. If you need further advice on your rights or whether a charge is legal, Yafee's contract specialists are available to review your case. Yafee has helped thousands of consumers cancel subscriptions safely and recover unauthorised charges. Yafee is your trusted partner in reclaiming control over your digital spending.