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Frequently asked questions
Cancel Coohom: The Right Way to Reclaim Your Budget
How to cancel Coohom in nigeria and stop unwanted design charges
What is Coohom and why cancellations are rising in nigeria
Coohom is a cloud-based interior design and 3D rendering platform used by architects, interior designers, furniture retailers and small creative studios across Nigeria. The platform offers AI-driven design tools, drag-and-drop 3D modeling, photorealistic rendering and access to an extensive furniture and materials library. In principle, it accelerates your creative workflow and client presentation quality. In practice, many Nigerian professionals sign up, use it for one or two projects, then forget about the subscription-only to discover recurring monthly charges on their bank statements weeks later.
If you've subscribed to Coohom but no longer use it regularly, or if the monthly cost no longer aligns with your business revenue, cancelling is your right. Yafee has created this guide to walk you through the exact steps, the legal protections that safeguard your cancellation, and the common mistakes that cost Nigerian users real money.
Why nigerian professionals are cancelling Coohom
Your reasons are valid and personal. You may have switched to a competitor with better local payment options, scaled back your design operations temporarily, or discovered free or cheaper alternatives that serve your occasional project needs just as well. Whatever your reason, you deserve a cancellation process that doesn't trap you into surprise charges. Yafee protects your interests by spelling out every step and flagging the traps most users miss.
The financial impact of delayed cancellation
Coohom's monthly auto-renewal charges can range from ₦10,000 to ₦30,000 per month depending on your plan tier, currency conversion rates and your payment processor's fees. If you miss your cancellation deadline by even one day, you will be charged again for a full billing cycle. For a user on the Pro Plus plan, that's approximately ₦25,000 to ₦30,000 you did not intend to spend. Under Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2018, you have the right to cancel subscriptions without penalty, provided you act within the stipulated timeframe.
Coohom pricing tiers and what you actually pay in nigeria
Understanding your current plan and its cost helps you make an informed cancellation decision.
Current subscription plans and naira equivalents
Coohom displays pricing in United States Dollars (USD) at checkout via international payment processors like PayPal and Stripe. The naira amount you actually pay depends on real-time currency conversion and your payment method's handling fees. Below is a breakdown of typical plan tiers:
| Plan name | Approximate USD cost | What is included | Best for you if |
|---|---|---|---|
| Pro | $25 per month | Standard 3D design tools, basic furniture library, limited project exports | You design occasionally for personal projects or small clients |
| Pro Plus | $58 per month | Advanced rendering engines, full furniture and materials library, priority support, unlimited exports | You design professionally and deliver client-ready outputs regularly |
| Team / Annual | Custom pricing (varies) | Multi-user collaboration, project management tools, annual or custom billing | You want to avoid monthly surprises or lead a small design team |
How naira conversion works when you pay
When you pay via PayPal or Stripe from a Nigerian bank account or debit card, your bank applies a real-time USD to NGN exchange rate. On top of that, PayPal or Stripe may charge a currency conversion fee of 2% to 3%. This means a plan advertised at $25 USD may cost you ₦16,500 to ₦17,500 NGN after conversion, depending on the day's exchange rate and which payment processor you use. Always retain your payment receipts and card statements as proof of every charge. These documents are essential if you later dispute a transaction with your bank or escalate a complaint to the relevant authorities.
How to cancel Coohom in nigeria step by step
Cancellation must be completed on Coohom's web platform before your next billing date to prevent the next charge.
Access your Coohom account dashboard
Open a web browser (not the Coohom mobile app, as the cancellation interface is clearer on the web). Navigate to Coohom's login page and sign in with the email address and password you used when you created your account. Once logged in, you will see your project dashboard and a menu bar at the top or side of the screen.
Navigate to account settings and subscription
Follow these steps in order:
- Click your user profile icon (usually located at the top right of the screen).
- If you do not see an icon, look for a "Settings" or "Account" menu option in the main navigation bar.
- Select "Account Settings" or "Subscription Settings" from the dropdown menu.
- You may see separate options for "Billing", "Payment Methods" or "Plans". Click the one that relates to your active subscription.
- Locate your current active plan. It will be labeled "Active" or "Current Plan".
- Coohom displays your next billing date here. Note this date carefully - you must complete cancellation before it arrives.
Initiate the cancellation request
Once you have located your active plan, you will see a "Cancel Subscription", "Downgrade" or "Manage Plan" button next to it. Click this button. Coohom may ask you to provide a reason for cancellation (for example, "I found a cheaper alternative" or "I no longer use this service"). This feedback is optional, but providing it helps Coohom improve. Select your reason and proceed.
Confirm your cancellation in writing
After clicking the cancellation button, Coohom will display a confirmation screen summarizing your cancellation. It will state your final billing date and the exact date your access will expire. Read this carefully. Click "Confirm Cancellation" or "Yes, Cancel My Subscription" to finalize the request. You must receive a confirmation email from Coohom to your registered email address within minutes. If you do not receive this email within 10 minutes, log back into your account and repeat the process, or contact Coohom's support team immediately at the address provided in their Privacy Policy.
Verify cancellation and save proof
Return to your Account Settings or Subscription page and confirm that your plan now displays as "Cancelled" or "Inactive". Screenshot this page as evidence of your successful cancellation. Forward the cancellation confirmation email to your email archive or print it. Save both documents for at least two years, as they prove you cancelled on time if a dispute arises later.
Your legal position under nigerian consumer law
Nigeria's Federal Competition and Consumer Protection Act (FCCPA) 2018 gives you explicit rights when cancelling digital subscriptions.
Your statutory cancellation rights
Under Section 102 of the FCCPA 2018, you have the right to cancel a service subscription within 30 days of purchase if the service does not meet the agreed standard, or at any time if the supplier has breached the contract terms. In the case of auto-renewing subscriptions (like Coohom), Section 95 of the FCCPA 2018 states that the supplier must provide you with an easy mechanism to cancel the subscription. Consequently, Coohom cannot legally lock you into a plan or charge you after you have successfully submitted a cancellation request.
Furthermore, the FCCPA 2018 requires that any subscription terms and conditions must be presented to you clearly before you pay. If Coohom's auto-renewal terms were not prominently displayed at the point of purchase, or if you were not given an easy way to cancel, you may have grounds to demand a full refund of unwanted charges, even beyond the 30-day window.
Your right to a refund for unwanted charges
If Coohom charged you after your cancellation date, or if you were charged without clear consent to auto-renewal, you can request a refund. This is not a discretionary courtesy-it is a legal entitlement under the FCCPA 2018. You do not have to accept "company policy" as an excuse. Yafee advises you to send your refund request in writing (email is sufficient) to Coohom's support team or the address listed in their Privacy Policy. Reference the specific charge date, the amount in naira, and your cancellation date as evidence that the charge should not have been applied.
What to do if Coohom refuses to refund you
If Coohom does not respond to your refund request within 14 days, or if they refuse without legal justification, you have the right to escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC), Nigeria's consumer protection authority. The FCCPC investigates complaints of unfair contract terms, breach of consumer rights and deceptive billing practices. You can file a complaint online at www.fccpc.gov.ng or contact them by post. Include copies of your cancellation confirmation, your payment receipts, and your email correspondence with Coohom. The FCCPC has the power to order Coohom to refund you and to impose penalties on the company if they have breached consumer law. Yafee recommends keeping all evidence for this escalation, should it become necessary.
Common mistakes that cost nigerian Coohom users money
You are not alone in facing cancellation challenges-these errors are widespread, but they are all preventable.
Cancelling via the mobile app instead of the web platform
Coohom's mobile app has a less intuitive cancellation interface than the web version. Many users attempt to cancel on their phone, but the process either fails silently or does not complete properly. Your subscription continues, and you are charged again. Always cancel via the desktop web platform and verify your cancellation on the same platform afterwards. The web cancellation is faster, clearer and leaves you with a proper confirmation email.
Missing your billing date because you did not note it
When you click "Cancel", Coohom tells you your final billing date. If you do not write this down or set a phone reminder, you may forget to complete your cancellation before that date arrives. The result is an unwanted charge. Immediately after you view your billing date, open your phone's calendar app and create a reminder for 2 days before the billing date. This gives you time to cancel if you have not already done so.
Assuming a "downgrade" is the same as a cancellation
Some users click "Downgrade Plan" instead of "Cancel Subscription". Downgrading moves you to a cheaper plan, but you remain a customer and will continue to be charged monthly. If you want to stop all charges, you must select the full cancellation option, not downgrade. Read the button label carefully before you click it.
Not saving your cancellation confirmation email
If you lose the cancellation confirmation email and later receive another charge, you have no proof that you cancelled on time. Coohom's support team may claim you never submitted a cancellation request. Save this email in a dedicated folder and take a screenshot of it. Better still, forward it to a backup email address you use for financial records. Two copies of proof are better than one.
What happens after you cancel Coohom
Your cancellation sets off a sequence of events you need to monitor.
Your access timeline after cancellation
Once you cancel, you retain full access to Coohom until the end of your current billing cycle. For example, if you cancel on the 10th of the month and your billing date is the 25th, you can continue to use Coohom until the 25th at no additional cost. On the 25th, your access ends automatically. You will not be charged again. You can still download and export your projects during this grace period, so do so if you have work you want to keep locally.
Downloading your projects and data before access ends
Coohom allows you to export your projects in several formats (3D files, images, PDF presentations). Do this before your final billing date. Log in to your account, open each project you wish to keep, and use the "Export" or "Download" menu to save the files to your computer. Once your access expires, you will not be able to log back in or retrieve these files, so act immediately after cancelling.
Checking for unexpected charges after cancellation
For the next three billing cycles, check your bank statement on or shortly after your previous billing date to confirm no further charges appear. If you see a charge after you have cancelled, contact your bank immediately and inform them you cancelled the subscription and did not authorize the charge. Your bank can dispute it and recover the funds. Also email Coohom's support team with the charge details and your cancellation confirmation as evidence of the error. Reference the FCCPA 2018 in your email to signal that you understand your legal rights.
How to request a refund if Coohom charged you after cancellation
You have legal grounds to demand a refund, and Yafee advises you to pursue it systematically.
Gather all evidence before you contact Coohom
Collect the following documents:
- Your cancellation confirmation email from Coohom (with the timestamp showing when you cancelled).
- A screenshot of your Account Settings page showing your plan as "Cancelled".
- Your bank statement or payment processor statement (PayPal or Stripe) showing the unwanted charge, the date it was applied and the amount in naira.
- Any emails you have sent to Coohom's support team about the issue (if applicable).
Send a formal refund request to Coohom
Compose a clear email to Coohom's support address (found in their Privacy Policy or Terms of Service). State the following points:
- Your Coohom account email address and the date you registered.
- The exact date you submitted your cancellation request and the amount you were subsequently charged in error.
- That you cancelled before your billing date and were charged in breach of the subscription agreement.
- A reference to Section 95 of the FCCPA 2018, which entitles you to a refund of charges applied after cancellation.
- That you expect a full refund within 14 days of your email, or you will escalate the matter to the FCCPC.
Attach all supporting documents (screenshots, bank statements, cancellation confirmation email). Send this as a registered or tracked email so you have proof of delivery. Yafee emphasizes that a formal, evidence-backed email is far more effective than a casual support chat message.
Escalate to the FCCPC if Coohom does not respond
If Coohom does not refund you within 14 days, or refuses to refund without justification, file a complaint with the Federal Competition and Consumer Protection Commission. Visit www.fccpc.gov.ng and complete their online complaint form. Include all evidence: your cancellation confirmation, the unwanted charge, your formal refund request email, and Coohom's response (or lack thereof). The FCCPC investigates complaints of unfair billing and can compel Coohom to refund you. This authority has helped thousands of Nigerian consumers recover money from digital service providers, and Yafee advises you not to hesitate to use this channel if Coohom fails to act reasonably.
Comparison table: stay subscribed or cancel
This table summarizes the key factors to help you decide whether Coohom is worth keeping.
| Factor | Keep your subscription | Cancel your subscription |
|---|---|---|
| Monthly usage | You design projects or render at least 2-3 times per week | You use Coohom less than once a week or have not logged in for a month |
| Client demand | Your clients specifically request photorealistic 3D renderings | Your clients are satisfied with sketches, 2D floor plans or competitor tools |
| Cost versus revenue | Your Coohom subscription cost is less than 5% of your monthly design revenue | Your subscription cost is more than 10% of your monthly revenue or you are not billing enough work to justify it |
| Alternatives available | You have evaluated competitors (SketchUp, Blender, Lumion) and prefer Coohom's interface | Free tools (Blender, Sweet Home 3D) or cheaper paid tools serve your needs adequately |
| Payment flexibility | Auto-renewal works for your cash flow and you actively use the tool | You forget to cancel, struggle with currency conversion fees or prefer one-time purchases |
Coohom's cancellation address and how to contact them
If you encounter technical problems with the in-app cancellation process, or if you prefer to request cancellation in writing, contact Coohom directly using the details below.
Email address for cancellation and support requests
Send cancellation requests or refund inquiries to Coohom's support team via email. Reference the email address listed in Coohom's Privacy Policy or Terms of Service (typically [email protected] or a similar support domain). Include your account email, the date of cancellation and any relevant transaction IDs from your payment processor.
Using their official data controller address
According to Coohom's Privacy Policy and Cookie Notice, the company's Data Controller information is registered with the appropriate jurisdiction. If email support does not respond within 21 days, you may send a formal written complaint to the postal address listed in their Privacy Policy. This creates an official record of your request and strengthens your case if you later escalate to the FCCPC.
Yafee has walked thousands of Nigerian consumers through this exact process, and the vast majority succeed in cancelling cleanly when they follow these steps in order. Keep your confirmation emails, stay ahead of your billing date, and do not hesitate to contact the FCCPC if a company refuses to honour your legal rights. Your subscription fee belongs to you, and you deserve a cancellation process that respects that.