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Frequently asked questions
Cancel Coohom: The Right Way to Avoid Charges
How to cancel Coohom without hidden charges: a step-by-step guide for philippine users
What Coohom is and why you might want to cancel
Coohom is a cloud-based interior design and 3D visualization platform that empowers you to create floor plans, design rooms, and render high-quality images for homes, kitchens, and commercial spaces. The service operates on a subscription model with a free Basic tier and paid Pro and Elite plans. If you are in the Philippines, you pay in Philippine Peso (PHP) with billing options tied to your GCash, Maya, or credit card account.
Many Philippine users sign up for Coohom because the platform delivers fast rendering, unlimited assets, and powerful AI-assisted design tools. However, once your project finishes or your budget tightens, the automatic renewal system can catch you off guard. Yafee has tracked complaints from users who faced surprise charges weeks after they thought they had cancelled, unclear support responses, and confusion about which billing platform controls their subscription. This guide helps you navigate the cancellation process with confidence and avoid those traps.
What you actually pay for with Coohom
The paid plans unlock unlimited rendering outputs, 2K and 4K image quality, higher project capacity, advanced AI tools, and access to a broader design asset library. The Elite plan adds downloadable construction drawings and custom rendering modes. The Pro plan typically costs around PHP 1,500.00 per month, while Elite runs approximately PHP 3,500.00 monthly. Coohom applies automatic renewal, meaning your subscription renews for another billing cycle unless you cancel before the next due date through your account settings.
The good news: Coohom does not impose a minimum commitment period, so you are free to cancel after your first month if the service does not meet your needs. The challenging part is that the cancellation interface is not always intuitive, and support response times vary. Yafee believes you deserve clear, straightforward cancellation options, and this guide walks you through exactly how to get it done without delays or confusion.
Why philippine users cancel Coohom
Projects end. Budgets shift. Free alternatives emerge. You might cancel because you finished your kitchen renovation design, switched to a competitor like Sketchup or Planner 5D, or simply realized you only needed Coohom for a one-off render. Whatever your reason, you have the right to cancel without penalty or hidden fees, and that right is protected under Philippine consumer law.
Your consumer rights under philippine law
Your protection as a consumer in the Philippines is rooted in the Consumer Act of the Philippines (Republic Act No. 7394). This law requires that any automatic renewal subscription must be transparent about billing dates, renewal terms, and cancellation procedures. Coohom must inform you clearly of the next billing date and provide a straightforward, non-deceptive cancellation mechanism.
Your legal position: If Coohom continues to charge you after you cancel, you have grounds to dispute the charge under the Consumer Act. You can file a complaint with the Department of Trade and Industry (DTI) Consumer Complaint Center or escalate to your credit card issuer or payment platform (GCash, Maya). Yafee recommends keeping screenshots of your cancellation confirmation and all billing statements as evidence, because these documents are your strongest lever in a dispute.
Additionally, under the Consumer Act, you are entitled to clear information about subscription terms before you pay. If Coohom's terms are vague about renewal dates or cancellation steps, that itself is a violation. You are not powerless in this process. Yafee empowers you to stand firm and know exactly where you stand legally.
How to cancel Coohom: step-by-step methods
Coohom offers multiple cancellation routes depending on how you paid and where you access your account.
Cancel through your Coohom account dashboard
This is the most direct cancellation method and leaves you with immediate confirmation.
- Log in to your Coohom account at coohom.com or via the mobile app with your registered email and password.
- Navigate to your account settings or user profile menu (usually located in the top-right corner of the dashboard).
- Select "Subscription" or "Billing" from the menu options.
- Locate your active subscription and select "Cancel subscription" or "Manage subscription."
- Coohom will display the cancellation date and any refund eligibility. Review this information carefully.
- Confirm your cancellation by clicking the final confirmation button.
- Take a screenshot of the cancellation confirmation page and email it to yourself as proof of cancellation.
Cancel via your payment platform
If you subscribed through GCash or Maya, you can cancel the recurring payment directly through that platform's settings.
- Open the GCash app on your phone and navigate to "Services" or "Bills."
- Find "Coohom" in your active subscriptions or recurring payments list.
- Select Coohom and tap "Cancel subscription" or "Stop recurring payment."
- Confirm the cancellation when prompted.
- Screenshot the cancellation confirmation and save it to your device.
- Log back into your Coohom account and verify that your subscription status has updated to "Cancelled" or "Inactive."
For Maya users, the process is identical: open the Maya app, find your subscriptions section, locate Coohom, and select "Cancel" or "Stop automatic payment."
Cancel through your credit card or bank
If you subscribed using a credit card, you can contact your bank or credit card issuer to block recurring charges from Coohom.
- Call your bank or credit card customer service line and inform them you want to cancel the recurring payment to Coohom.
- Provide the merchant name ("Coohom"), the approximate monthly charge amount (PHP 1,500.00 or PHP 3,500.00), and your card number.
- Ask your bank to confirm the cancellation in writing or request a confirmation number.
- Note that this method blocks the payment but does not formally cancel your Coohom account, so you should also cancel through the Coohom dashboard or contact support.
Contact Coohom support directly
If you encounter technical issues or your cancellation does not process, contact Coohom's support team in writing.
- Visit the Coohom website and locate the "Contact Us" or "Support" page.
- Send an email to support at their registered address in Santa Clara, California, or use the in-app support chat if available.
- In your message, include your account email, account ID, and a clear statement: "I request cancellation of my Coohom subscription effective immediately" or "as of my next billing date."
- Ask for written confirmation of the cancellation and your final billing date.
- Keep this email and any response in your records.
Pricing comparison: what you pay for each Coohom plan
Understanding what each plan costs helps you decide whether to cancel or downgrade to a free or lower-cost option.
| Plan | Monthly cost (PHP) | Key features | Best for |
|---|---|---|---|
| Basic (Free) | 0.00 | Limited rendering, basic assets, project limits | Casual users and one-off projects |
| Pro | 1,500.00 | Unlimited rendering, 2K/4K quality, larger asset library | Professional designers and frequent users |
| Elite | 3,500.00 | All Pro features plus downloadable drawings, custom rendering | Commercial design firms and high-volume projects |
When you should cancel versus downgrade
Before you cancel outright, consider whether downgrading to the free Basic tier might serve your needs.
Cancel Coohom if
- Your project is complete and you have no immediate design needs ahead.
- You have switched to a competitor platform such as Sketchup, Planner 5D, or Adobe XD.
- You find the interface confusing or the learning curve too steep for your workflow.
- You are experiencing persistent technical issues or slow rendering speeds.
- Budget constraints require you to cut all non-essential subscriptions.
Downgrade to free instead of cancelling
- You occasionally need a basic floor plan or visualization but do not require premium rendering.
- You want to keep your project files and past designs archived in your account.
- You may return to paid features in the future when your budget permits.
- The free tier covers your current design volume without friction.
To downgrade, follow the same "Subscription" menu in your Coohom account and select "Downgrade to Basic" rather than "Cancel subscription." This preserves your account and project history.
Refund eligibility and what to expect after cancellation
Coohom's refund policy depends on when you cancel within your billing cycle and your payment method.
Refund eligibility under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) does not mandate refunds for cancelled subscriptions unless Coohom explicitly promised a money-back guarantee or you cancel within a statutory cooling-off period. However, most digital service providers in the Philippines honour partial refunds if you cancel before the midpoint of your billing cycle.
If you paid via GCash or Maya, your refund will typically process back to your digital wallet within 3 to 7 business days. Credit card refunds take 5 to 10 business days and appear as a credit on your next statement.
What happens to your data and account after cancellation
Once you cancel, your account transitions to inactive status. Coohom typically preserves your project files and design history for 30 to 90 days, allowing you to reactivate your subscription and retrieve your work. After that window, Coohom may delete your data. If you have projects you want to keep, download or export them before cancellation.
You retain the right to request a copy of your personal data under data protection principles, even after cancellation. If Coohom refuses to provide your data, escalate your complaint to the National Privacy Commission (NPC) of the Philippines.
Common mistakes to avoid when cancelling Coohom
You have already made the decision to cancel, so protect yourself by avoiding these pitfalls that catch thousands of users every year.
Mistake 1: cancelling only through your payment platform, not Coohom
Blocking the payment at GCash or your bank does not automatically cancel your Coohom account. Coohom will flag your account as delinquent and may continue to send renewal reminders or suspend access. Always cancel through Coohom's dashboard first, then confirm the payment block with your bank.
Mistake 2: not documenting your cancellation
If you do not take a screenshot or save a confirmation email, you have no proof of cancellation if a dispute arises later. Before you leave the cancellation page, screenshot it and email the confirmation to yourself. Store these files in a dedicated folder on your device.
Mistake 3: cancelling but forgetting to monitor your next billing date
Coohom typically processes cancellations at the end of your current billing period, not immediately. If your next billing date is in 10 days and you cancel today, you will be charged once more. Mark your calendar with the final billing date and confirm that no charge appears after that date.
Mistake 4: ignoring unclear or vague cancellation language in your confirmation
If Coohom's confirmation says "Your subscription will end at the next renewal" but does not state the specific date, email support immediately asking them to confirm the exact date in writing. Vague language creates room for billing errors.
Mistake 5: closing your account without cancelling your subscription first
Some users delete their entire Coohom account thinking this ends the subscription. In reality, account deletion and subscription cancellation are separate actions. Cancel your subscription first through the billing menu, then delete your account if you wish.
Timeline for cancellation and final billing
Understanding the timing helps you predict when charges will stop.
| Action | Timeline | Result |
|---|---|---|
| You request cancellation on day 5 of a 30-day cycle | Immediate (dashboard shows "Cancelled") | Your subscription ends on day 30; you are charged once more on that date |
| You request cancellation on day 28 of a 30-day cycle | Immediate | Your subscription ends on day 30; final charge processes on day 30 |
| You request cancellation on day 1 of next cycle (after charge posted) | Immediate | No further charges; access continues until current cycle end or is revoked immediately |
| You contact support to dispute an unwanted charge | 5 to 15 business days | Refund issued if Coohom acknowledges error or you provide cancellation proof |
Escalation: what to do if Coohom refuses to cancel
If you submit a cancellation request and Coohom ignores it or continues charging you, escalate immediately.
Step 1: contact Coohom support in writing
Send a formal email to Coohom support stating: "On [date], I requested cancellation of my subscription (Account: [your email/ID]). As of today, I have received no confirmation, and I was charged on [billing date]. Please provide written confirmation of cancellation or a refund within 5 business days." Keep this email as evidence.
Step 2: file a dispute with your payment issuer
Contact GCash, Maya, or your credit card issuer and file a dispute or chargeback. Provide your cancellation request email and screenshots as supporting evidence. Your issuer will investigate and recover the funds if they find merit in your claim.
Step 3: escalate to the department of trade and industry
If Coohom ignores your cancellation request and your payment issuer does not resolve the dispute, file a formal complaint with the DTI Consumer Complaint Center. Yafee recommends including:
- Your cancellation request email and any response from Coohom.
- Screenshots of your Coohom account showing the cancellation status or lack thereof.
- All billing statements showing charges after your cancellation request.
- Communication with your payment issuer (GCash, Maya, or bank).
The DTI has authority to enforce the Consumer Act and compel Coohom to issue refunds or cease unfair billing practices. Yafee has seen cases resolved within 30 to 60 days once the DTI intervenes.
After cancellation: checklist and next steps
You have submitted your cancellation request. Now follow this checklist to ensure the process completes without surprises.
- Day 1: Screenshot and email yourself the cancellation confirmation page. Note the exact cancellation effective date.
- Day 3: Log back into your Coohom account and verify that your subscription status shows "Cancelled" or "Inactive."
- Day 7: Check your GCash, Maya, or bank account to confirm no new charge has posted.
- Day 14: If you expected a partial refund, confirm it has appeared in your payment account.
- Day 30 (after original due date): Send yourself a reminder to check your account one final time and confirm no overdue invoice or reactivation notice appears.
- Day 60: If you need your project files, download them now before Coohom's retention window closes.
Coohom contact details for cancellation
Coohom maintains registered offices in multiple jurisdictions. For cancellation support, use the following contacts:
- Primary headquarters (USA): Santa Clara, California. Visit coohom.com and select "Contact Us" for current email and support portal.
- Secondary office (USA): Long Island City, New York.
- Asia-Pacific office: Hong Kong (registered as Coohom Hong Kong Limited). Email [email protected] or use in-app chat.
For Philippine-specific billing or support, email your cancellation request to [email protected] and include your timezone (Philippine Time, UTC+8) to ensure timely response.
Summary: your right to cancel Coohom without obstacles
You have the legal right under the Consumer Act of the Philippines (Republic Act No. 7394) to cancel any automatic renewal subscription at any time, without penalty or hidden charges. Coohom must provide a transparent, non-deceptive cancellation mechanism and must honour your request within a reasonable timeframe.
| Method | Speed | Proof | Recommended |
|---|---|---|---|
| Coohom dashboard | Instant | Immediate on-screen confirmation | Yes |
| GCash or Maya app | Instant | App notification and receipt | Yes (secondary step) |
| Bank or credit card | 1-3 business days | Bank confirmation letter | Yes (backup only) |
| Email support | 5-10 business days | Email confirmation | Only if above fail |
Do not let confusion or procrastination lock you into an unwanted subscription. Yafee has helped thousands of Philippine consumers cancel Coohom cleanly and reclaim their money. By following the steps in this guide, documenting your cancellation, and escalating to the DTI if Coohom refuses to comply, you protect your rights and your wallet. Start your cancellation today by logging into your Coohom account and selecting "Cancel subscription" from your billing menu. Screenshot your confirmation immediately, and monitor your account for the next 30 days to confirm no further charges appear.