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Frequently asked questions
Cancel Coursiv: The Right Way
How to cancel Coursiv and avoid hidden charges in malaysia
What Coursiv is and why you might want to cancel
Coursiv is a subscription-based learning platform centred on artificial intelligence (AI) skills training, structured challenges, and guided professional development. The service delivers access to AI courses, toolkits, study plans, and certificates on completion, all billed on a recurring cycle rather than as a one-time purchase.
For Malaysia users, this distinction matters significantly. You are entering a software-as-a-service (SaaS) agreement, which means your card will be charged automatically at the end of each billing period unless you actively cancel before the next renewal date. If you signed up during a promotional funnel, your first charge may have been low (for example, RM94 for a 4-week plan), but subsequent charges typically revert to the full subscription price.
Why malaysian users commonly cancel
Many subscribers cancel because they did not realise they had joined a recurring plan. Others complete the course content early and see no value in continued access. Some users discover that Coursiv holds minimal local support infrastructure in Malaysia, with no published Malaysia-specific cancellation address, no live phone support, and no dedicated customer service centre registered locally.
If you are charged unexpectedly or cannot reach timely support, Yafee specialises in helping Malaysian consumers understand their rights under the Consumer Protection Act 1999 and guides you through the cancellation process step by step.
How Coursiv operates in malaysia
Coursiv is headquartered in Limassol, Cyprus, and operates as an online service accessible from Malaysia. The company provides no Malaysia-registered office, no local support phone line, and no MYR-denominated pricing pages. All support flows through the web-based help centre at support.coursiv.io or email contact at [email protected].
This geographical distance creates a practical challenge: if Coursiv fails to honour a cancellation request, you cannot walk into a local office to escalate the matter. Consequently, documentation of your cancellation request becomes essential. Save every screenshot, email confirmation, and receipt before and after you cancel.
Your consumer rights under malaysian law
Malaysia's Consumer Protection Act 1999 grants you explicit rights when purchasing goods and services, including digital subscriptions. Under Part III of this Act, you have the right to cancel a distance contract (a contract formed online or by phone) within 14 calendar days from the date you receive confirmation of the contract, provided certain conditions are met.
Your legal position on cancellation
Under the Consumer Protection Act 1999, a distance contract includes subscriptions sold online without face-to-face negotiation. You have the statutory right to cancel Coursiv within 14 days of receiving the initial contract confirmation (usually your sign-up confirmation email) without penalty, provided you have not already accessed or substantially consumed the service content.
If you cancel within this 14-day window, Coursiv must refund your payment in full. If you cancel after 14 days, the Consumer Protection Act still permits cancellation, but Coursiv may charge you a reasonable fee if you have accessed the course content. However, they cannot charge a fee that exceeds the actual cost of the service you consumed.
Furthermore, Malaysian consumers are protected against unfair contract terms under Section 31 of the Consumer Protection Act 1999. Any clause requiring you to provide notice in an unreasonable format, at an unusual address, or with excessive lead time may be deemed unfair and unenforceable. If Coursiv refuses cancellation or requests an excessive cancellation fee without justification, you have the right to lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP).
What happens if Coursiv ignores your cancellation request
If you submit a formal cancellation request and Coursiv does not honour it within a reasonable timeframe (typically 7 to 14 days), or charges your card after you cancel, you have grounds for a formal complaint. Document all correspondence: take screenshots of your cancellation submission, save any automated confirmation messages, and record the exact dates.
You may then escalate to KPDNHEP, which investigates complaints against merchants who breach the Consumer Protection Act 1999. Yafee recommends filing this complaint if direct contact with [email protected] yields no response after 14 days.
Pricing structure and billing cycles
Coursiv offers multiple subscription tiers, and the exact price you pay depends on the sales funnel you encountered during sign-up. The following table reflects typical pricing based on available research:
| Plan | Billing cycle | Approximate cost (USD) | Approximate cost (RM) | Renewal frequency |
|---|---|---|---|---|
| 4-week introductory | One-time or recurring | $19.99 | RM94 | Every 4 weeks at full price (if recurring) |
| 12-week standard | Recurring | Varies | Varies | Every 12 weeks |
| Annual (if available) | Recurring | Varies | Varies | Every 12 months |
The USD-to-RM conversion shown above is approximate and based on a rate of approximately RM4.70 per USD 1.00 at the time of research. Your actual charge may differ depending on exchange rates and the original promotional offer. Always check your bank statement or credit card app to confirm the exact amount you have been charged.
Many users discover only after the second charge that their plan is recurring. If your first payment was RM94 and your second was higher (for example, RM200), you likely joined a promotional funnel that reverted to a higher price after the introductory period. This is a common cancellation trigger.
How to cancel Coursiv step by step
Your cancellation method depends on where you created your Coursiv account. Cancellation through the platform differs significantly from cancellation through Apple App Store or Google Play, so identify your subscription source first.
Step 1: gather your account information before cancelling
Before you submit a cancellation request, take comprehensive screenshots of your current subscription details. This evidence protects you if Coursiv disputes your cancellation or continues charging you after you cancel.
- Log into your Coursiv account on the web or in the app.
- Navigate to your subscription or billing settings.
- On the web: look for a "Subscription", "Billing", or "Account" menu option.
- In the app: find the profile icon, then select "Subscription" or "Settings".
- Screenshot the following information:
- Your current plan name and price.
- Your next billing date (the date your card will be charged again).
- Any active promotional code or discount applied.
- Your payment method (card ending in X digits, or email address if paid via PayPal).
- Open your email and locate your latest payment receipt or invoice from Coursiv.
- Screenshot that receipt and save it to your device or cloud storage.
- Check your bank statement or card app to record the exact amount and date of your most recent Coursiv charge.
This documentation serves as proof that you held an active subscription at the time you requested cancellation. If Coursiv continues charging you, or if your cancellation fails, you can show this evidence to KPDNHEP or your bank.
Step 2: cancel if you subscribed directly on coursiv.com
If you signed up on the Coursiv website (not through App Store or Google Play), use the official support centre to request cancellation.
- Visit the Coursiv support centre at support.coursiv.io.
- Search for or navigate to the unsubscribe help article (typically titled "How do I unsubscribe?" or similar).
- Follow the on-screen instructions to submit a cancellation request. Coursiv will ask you to confirm your email address and reason for cancellation.
- In the reason field, write clearly: "I request immediate cancellation of my subscription. Please cancel my account and confirm when the cancellation takes effect."
- Submit the request and wait for a confirmation screen or message.
- Screenshot the confirmation screen immediately.
- Check your email (including spam folder) for a confirmation from [email protected] within 24 hours.
- If no email arrives within 24 hours, send a follow-up email to [email protected] with the subject line: "Cancellation request follow-up - [Your Email Address]". Attach your screenshots of the cancellation request and your subscription details.
- Save a copy of this follow-up email and the timestamp of when you sent it.
Do not rely on a verbal confirmation or a chat message alone. Insist on written confirmation by email. This creates a documented trail that protects you if a charge appears after cancellation.
Step 3: cancel if you subscribed via apple app store
If your Coursiv subscription is billed through Apple (either on iPhone, iPad, or Mac), you must cancel through Apple, not through Coursiv's website. Apple controls the subscription and payment, so Coursiv's system may not honour a web-based cancellation request for App Store subscriptions.
- On your iPhone, iPad, or Mac, open the App Store app.
- Tap or click your profile icon (usually in the top right corner).
- Select "Subscriptions".
- Find and tap "Coursiv".
- Tap "Cancel Subscription" or "Manage Subscription", then choose to cancel.
- Apple will display a cancellation confirmation screen. Screenshot this screen.
- Apple will send a confirmation email to your Apple ID email address. Check this email and screenshot the confirmation.
- Your subscription will end at the end of your current billing period. Apple will not refund the current cycle, but you will not be charged for the next cycle.
If you are within 14 days of your initial purchase and have barely used the service, you may request a refund from Apple. Open the App Store, go to your purchase history, find the Coursiv charge, and select "Report a Problem". Explain that you wish to cancel and request a refund. Apple's refund decision takes 24 to 72 hours.
Step 4: cancel if you subscribed via google play
If you are an Android user and subscribed to Coursiv through Google Play, cancel through Google Play, not through Coursiv's website.
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon (usually in the top right corner).
- Select "Payments and subscriptions", then "Subscriptions".
- Find and tap "Coursiv".
- Tap "Cancel subscription".
- Google will ask you to select a reason for cancellation (optional but helpful for feedback).
- Confirm the cancellation. Google will display a confirmation message on screen. Screenshot it.
- Google will send a confirmation email to your Google account email address. Save this email.
- Your subscription will end at the end of your current billing period. Google will not refund the current cycle, but you will not be charged again.
Similar to Apple, if you are within 14 days of sign-up and have used the service minimally, you may request a refund from Google. In Google Play, go to your order history, find the Coursiv charge, and select "Request a refund". Provide a brief reason and submit. Google typically responds within 48 hours.
What happens after you cancel
Cancellation does not happen instantly. Your subscription ends at the end of your current billing cycle, meaning you retain access to course content until that date.
Access after cancellation
Most SaaS platforms, including Coursiv, allow you to keep your login credentials and access course content until your billing cycle ends. For example, if your next billing date is 15 April and you cancel on 1 April, you can still log in and use Coursiv until 14 April at midnight. After that date, your account may become locked or read-only.
Download or screenshot any certificates, course completion records, or study materials you need before your access expires. Coursiv does not clearly state whether it permanently deletes account data after cancellation, so treat the end of your billing cycle as a hard deadline for data extraction.
Verify the cancellation was processed
After 24 to 48 hours, log back into your Coursiv account and check your subscription status. The page should now show "Cancelled" or "No active subscription". Take a screenshot of this confirmation.
Check your next scheduled billing date. If it still shows a future date after you cancelled, your cancellation may not have been registered. If this happens, send another email to [email protected] with the subject "Urgent: Cancellation not processed" and attach all your previous cancellation request screenshots.
Monitor your bank statement
After your billing cycle ends, monitor your bank statement or credit card app for 30 days to ensure no further Coursiv charges appear. If you see a charge after your cancellation date, this indicates Coursiv failed to process your cancellation. Contact your bank or card issuer immediately and request a chargeback, providing your cancellation screenshots as evidence.
Refunds and what to expect
Refund eligibility under the Consumer Protection Act 1999 depends on when you cancel relative to your purchase date and how much of the service you have consumed.
Refunds within 14 days of purchase
If you cancel Coursiv within 14 calendar days of receiving your sign-up confirmation email, you have the right to a full refund under the Consumer Protection Act 1999, provided you have not substantially accessed the course content. "Substantially accessed" typically means you have completed more than one or two lessons or downloaded extensive course materials.
To claim this refund, include the phrase "I am exercising my right to cancel within 14 days under the Consumer Protection Act 1999" in your cancellation email to [email protected]. Attach your sign-up confirmation email as proof of the purchase date.
Coursiv should refund your payment within 14 days of receiving your cancellation request. If the refund does not appear in your bank account within 21 days, contact [email protected] again and request a refund status update. If Coursiv continues to refuse, escalate to KPDNHEP.
Refunds after 14 days
If you cancel more than 14 days after sign-up, Coursiv may charge a cancellation fee or may not offer a refund at all, depending on the terms you agreed to. However, under the Consumer Protection Act 1999, any cancellation fee must be reasonable and must not exceed the actual cost of the service you consumed.
For example, if you joined a 12-week plan for RM300 and cancel after 8 weeks, Coursiv could reasonably charge you RM200 (the cost of 8 weeks) and refund the remaining RM100 for the 4 unused weeks. Coursiv cannot charge a flat 20% cancellation fee or similar penalty unless explicitly justified by the actual content consumed.
If Coursiv proposes a refund amount that seems unreasonably low, respond to their refund offer with a clear calculation: "I used the service for [X] weeks of a [Y]-week plan. The pro-rata refund should be [calculated amount]." Request that they recalculate.
Common mistakes and how to avoid them
Thousands of Malaysian consumers have successfully cancelled subscriptions like Coursiv using the steps above. The following are the most common pitfalls that prevent successful cancellation.
Mistake 1: assuming your cancellation is automatic
Many users believe that stopping use of an app or ignoring emails means their subscription has ended. It has not. Coursiv will continue to bill your card on every renewal date until you formally submit a cancellation request through the official support channel. No amount of non-use triggers automatic cancellation.
Action: Always submit a formal written cancellation request. Do not rely on stopping payments or hoping the subscription expires on its own.
Mistake 2: cancelling through the wrong channel
If you subscribed through Apple App Store but cancel on the Coursiv website, your cancellation may not be registered because Apple, not Coursiv, controls your subscription. Conversely, if you subscribed on the web but attempt to cancel in the app, the app may not have a cancellation option.
Action: Check your bank statement or original receipt to confirm where you were charged (Coursiv, Apple, or Google). Cancel through that same channel. If unsure, email [email protected] and ask: "I was charged for Coursiv on [date]. Was this charge from your web platform, Apple App Store, or Google Play?" They will confirm, and you can then cancel accordingly.
Mistake 3: not documenting the cancellation
If Coursiv continues charging you after cancellation and you have no screenshots or email confirmation of your cancellation request, you have weak evidence in any dispute. Your bank may refuse a chargeback without proof that you attempted to cancel.
Action: Screenshot every step of the cancellation process. Save confirmation emails. Note the date and time you submitted the request. If Coursiv's support centre does not send a confirmation email, send your own follow-up email to [email protected] describing what you did and requesting written confirmation.
Mistake 4: cancelling too late in the billing cycle
If your renewal date is 15 April and you cancel on 14 April, your card will likely be charged on 15 April before your cancellation request is processed. You will then need to request a refund, which takes longer than preventing the charge in the first place.
Action: Cancel at least 5 to 7 days before your next billing date. Check your subscription page for the exact renewal date and mark it in your calendar as a reminder.
Pricing comparison and should you keep or cancel
The decision to cancel depends on the value you derive from Coursiv relative to the cost. The following table compares Coursiv against similar AI learning platforms to help you decide.
| Platform | Typical cost (USD/cycle) | Billing cycle | Malaysia support | Certificate included |
|---|---|---|---|---|
| Coursiv | $19.99-varies | 4-12 weeks | Email only (Cyprus) | Yes |
| Udemy AI courses | RM40-60 (one-time) | One-time purchase | Online support | Yes |
| Coursera AI specialisation | USD 39-49/month | Monthly | Online support | Yes |
| LinkedIn Learning | RM25-50/month | Monthly | Online support | Yes |
| Google Cloud Skills Boost | Free-USD 29/month | Monthly | Online support | Yes |
If you are paying RM94 every 4 weeks but completing fewer than two lessons per week, or if you have completed the 28-Day AI Challenge but see no ongoing value, cancellation is financially rational. Yafee recommends evaluating whether the certificate or course content justifies the recurring cost before renewing.
How to contact Coursiv and escalation routes
Coursiv does not maintain a Malaysia office or phone line. All contact flows through the following channels:
Direct support contact
Email: [email protected]
Support centre: support.coursiv.io (web-based help articles and ticket submission)
Company address (registered): Limassol, Cyprus (no local Malaysian address published)
Yafee advises sending any critical cancellation or refund request to [email protected] as a formal email with the subject line "Account cancellation request" or "Refund claim under Consumer Protection Act 1999". Include your account email, the date you signed up, your current plan, and your next billing date. Request written confirmation of receipt within 24 hours.
If Coursiv does not respond or refuses to honour cancellation
After 14 days with no response from Coursiv, or if Coursiv refuses to cancel or process a refund, escalate to the Malaysian consumer protection authority:
Ministry of Domestic Trade and Consumer Affairs (KPDNHEP)
Hotline: 1800-80-6000 (toll-free in Malaysia)
Email: [email protected]
Website: www.kpdnhep.gov.my
File a formal complaint with KPDNHEP, providing your cancellation emails, screenshots, bank statements, and copies of any correspondence with Coursiv. KPDNHEP investigates breaches of the Consumer Protection Act 1999 and can compel merchants to honour cancellations or issue refunds. Response timeframes typically range from 30 to 90 days depending on case complexity.
Alternatively, if you paid by credit card, contact your card issuer's dispute department and file a chargeback claim. Provide your cancellation screenshots and the date of any charge that occurred after you requested cancellation. Most card issuers will refund unauthorised charges after cancellation within 30 to 60 days.
Coursiv cancellation checklist
Use this checklist to ensure you complete every step of the cancellation process and retain evidence:
- Log into Coursiv and screenshot your subscription page (plan name, price, renewal date)
- Save a copy of your latest payment receipt
- Confirm where you subscribed (web, Apple App Store, or Google Play)
- If web-based: Submit cancellation through support.coursiv.io or email [email protected]
- If Apple App Store: Cancel through Apple in Settings > [Your name] > Subscriptions > Coursiv
- If Google Play: Cancel through Google Play > Account > Subscriptions > Coursiv
- Screenshot the cancellation confirmation screen immediately
- Save the confirmation email from Apple, Google, or Coursiv
- Note the date and time of your cancellation request
- If no confirmation email arrives within 24 hours, send a follow-up email to [email protected]
- Wait 24 to 48 hours, then log back in and verify your subscription status shows "Cancelled"
- Download any certificates or course materials you wish to keep before your access expires
- Monitor your bank statement for 30 days to confirm no further charges appear
- If a charge appears after your cancellation date, contact your bank and request a chargeback
- If Coursiv does not respond within 14 days, file a complaint with KPDNHEP at [email protected]
Summary and next steps
Cancelling Coursiv in Malaysia is straightforward when you follow the legal framework and the procedural steps outlined above. Your rights are protected under the Consumer Protection Act 1999, which grants you the right to cancel distance contracts within 14 days and requires Coursiv to process cancellations in a timely manner.
The critical steps are: gather evidence of your subscription before cancelling, submit a formal cancellation request through the correct channel (web, Apple, or Google), retain screenshots and emails of every confirmation, and monitor your bank statement to ensure no further charges appear. If Coursiv fails to honour your cancellation or continues charging you, escalate to KPDNHEP or your card issuer.
Yafee has helped thousands of Malaysian consumers cancel subscriptions like Coursiv by providing clear, law-based guidance and actionable step-by-step procedures. If you encounter any resistance from Coursiv's support team, or if your cancellation request is ignored, Yafee's guides will show you exactly how to escalate to the authorities and protect your rights under Malaysian consumer law. Start your cancellation today using the steps above, and monitor your account carefully over the next 30 days. Your financial security depends on documented, timely action.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
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