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Frequently asked questions
Cancel Carbonmade: Step-by-Step Guide
How to cancel Carbonmade and stop automatic billing
What Carbonmade is and why people cancel
Carbonmade is a subscription-based portfolio website builder designed for creatives-photographers, designers, illustrators, and other visual professionals-who want to publish their work online without coding or building from scratch. The service operates on a freemium model: you build your portfolio free without a credit card, but you must subscribe to make it live and unlock premium features.
How Carbonmade charges in malaysia
Carbonmade does not display native Malaysian Ringgit pricing on its global website. Instead, the service charges in USD and converts automatically for Malaysian users. The three main plans are approximately RM45 per month (Beginner), RM67.50 per month (Professional), and RM112.50 per month (Unlimited). These figures are derived from USD pricing (USD 10, USD 15, and USD 25 respectively) using current exchange rates.
The paid tiers unlock features such as unlimited image and video uploads, portfolio grids, premium blocks, analytics, custom domain support, and priority customer service. You are charged on your subscription anniversary date, and Carbonmade's Terms of Service make clear that all subscriptions renew automatically unless you cancel before the next invoice period.
Why malaysian users cancel Carbonmade
Most cancellations fall into three categories: users who no longer need a portfolio website, creators who switch to competing builders like Squarespace or Wix, and subscribers frustrated by the automatic renewal system and unclear cancellation process. Since Carbonmade does not offer dedicated Malaysian support channels-no local phone line, no chat, no Malaysia-specific email-many users struggle to find where to cancel and fear they will be charged again.
Yafee research shows that the greatest concern among Malaysian subscribers is the non-refundable payment policy. Carbonmade explicitly states that all payments are final and non-refundable; if you cancel mid-cycle, you forfeit any remaining service time on that billing period.
Your legal position under malaysian consumer law
Your cancellation rights in Malaysia are protected by the Consumer Protection Act 1999 (CPA 1999) and the Consumer Protection (E-Commerce) Regulations 2012 (EC Regs 2012), which govern online contracts and unfair contract terms.
Automatic renewal and cooling-off rights
Under the CPA 1999, any subscription that renews automatically without explicit, prior consent is considered an unfair contract term if the business makes cancellation deliberately difficult. Malaysia's EC Regs 2012 further require that online service providers must offer cancellation mechanisms that are at least as easy to use as the purchase process.
While Malaysia does not grant a blanket 14-day cooling-off period for digital services (unlike the European Union), you retain the right to cancel if Carbonmade makes cancellation unreasonably hard or if the terms are so one-sided that they are not binding. Yafee advises that you document every step of your cancellation attempt.
Non-refundable payments and your remedies
Carbonmade's "all payments final and non-refundable" clause is enforceable under Malaysian law only if you received clear, upfront notice of this policy before purchasing. If Carbonmade did not disclose the non-refundability rule in a way you could reasonably understand before you subscribed, you may have grounds to dispute the charge.
If Carbonmade continues to bill you after you cancel, or if the cancellation process fails, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) via their online portal or contact the Federation of Malaysian Manufacturers Consumer Protection Bureau. Yafee recommends saving all email confirmations, screenshots of your account settings, and transaction records before escalating.
How to cancel Carbonmade step by step
Carbonmade does not list a dedicated cancellation email or phone support in Malaysia, so you must cancel through your online account dashboard. The process takes fewer than five minutes if you follow this procedure.
Step 1: log in and verify your billing details
- Visit carbonmade.com and sign in with your email and password.
- Navigate to your account settings or dashboard (usually found in the top-right menu under "Account" or "Settings").
- Look for a "Billing", "Subscription", or "Plans" tab.
- Take a screenshot of:
- Your current plan name (Beginner, Professional, or Unlimited)
- Your next billing date
- Your subscription status (Active, Paused, or Cancelled)
- Note the renewal date; do not proceed with cancellation after that date, as you will be charged again before the cancellation takes effect.
Step 2: find the cancellation button or link
- On the Billing or Subscription page, look for a link or button labelled "Cancel Plan", "Cancel Subscription", "Pause Subscription", or "Downgrade".
- Carbonmade may offer a pause option instead of outright cancellation; pause freezes your account without deleting it and may prevent future charges for up to 30 days.
- If you do not see a cancellation button, try scrolling down on the subscription settings page or check the account settings menu.
Step 3: confirm your cancellation reason (if required)
- Carbonmade may ask you to select a reason for cancellation (for example, "Too expensive", "No longer need it", "Switching to another service").
- Select the reason that best describes your situation; this does not affect the outcome but helps Carbonmade collect feedback.
- Do not feel obliged to explain further if a text field appears; a one-word reason is sufficient.
Step 4: confirm the cancellation date and final charges
- Carbonmade will display a confirmation screen showing the exact date your subscription ends (usually at the end of your current billing cycle).
- Review this date carefully; your access will end on that date, and no charges should appear after it.
- If you see that you are charged immediately upon cancellation, cancel the action and contact support via the contact form on their website.
Step 5: click "Confirm cancellation" and save proof
- Click the button to confirm and finalize the cancellation.
- Take a final screenshot of the confirmation message showing the cancellation date and a confirmation number if provided.
- If Carbonmade sends a confirmation email to your inbox, do not delete it; store it in a dedicated folder for your records.
Step 6: check your account status after 24 hours
- Wait 24 hours, then log back into Carbonmade and verify that your subscription status shows "Cancelled" or "Paused".
- Confirm that no new billing date appears on your account.
- If the status has not changed, proceed to the escalation section below.
Pricing and what you pay for on Carbonmade
Understanding Carbonmade's pricing structure helps you decide whether to keep the service or cancel. Yafee has compiled the three main plans and their features below.
| Plan | Approximate monthly cost (MYR) | Key features | Best for |
|---|---|---|---|
| Beginner | RM 45 | Limited projects, limited pages, basic portfolio grid, no custom domain | Hobbyists testing the platform |
| Professional | RM 67.50 | Unlimited projects, unlimited pages, premium blocks, basic analytics, one custom domain | Freelancers and small studios |
| Unlimited | RM 112.50 | Everything in Professional plus priority support, advanced analytics, team collaboration, SSL certificates | Agencies and established creatives |
All plans include unlimited image and video uploads. Carbonmade charges once per month (or annually at a 20 percent discount if you opt in). Annual plans renew on the same date each year, so if you subscribe on 15 June, your next bill will be 15 June of the following year.
What happens after you cancel Carbonmade
Cancellation does not delete your portfolio immediately; it simply stops future billing. Yafee clarifies the post-cancellation timeline below.
During your final billing period
From the cancellation date until your current billing cycle ends, your portfolio remains live and fully functional. You can continue to upload new work, edit pages, and invite collaborators. The paid features (custom domain, premium blocks, advanced analytics) remain available until the clock runs out on that final day.
On your final day of service
At midnight on the last day of your billing cycle, Carbonmade will disable your paid features. Your portfolio will revert to a read-only state or be taken offline if you do not have a free tier active. You will lose access to analytics, premium page designs, and custom domains unless you re-subscribe before the deadline.
Retrieving your work before cancellation
Before your final day arrives, export or download all of your portfolio content. Carbonmade does not provide a built-in export tool, but you can screenshot your projects, save images manually, or contact support to request a data download. Since support response times in Malaysia are not guaranteed, do this at least one week before your cancellation date.
Refunds and what to do if you are charged again
Carbonmade's refund policy is non-refundable for all payments, as stated in their Terms of Service. However, Malaysian consumer law allows for exceptions if you can prove unfair contract terms or unauthorized billing.
Requesting a refund within 30 days of cancellation
- If you are charged after your cancellation date, do not ignore it; contact Carbonmade immediately via their contact form at carbonmade.com/contact.
- Include your subscription cancellation confirmation number, the date you cancelled, and a screenshot of the unexpected charge.
- Keep your message to under 100 words and request a refund in writing.
- Carbonmade typically responds within 5 to 10 business days from Malaysia time.
Your legal position if Carbonmade refuses
If Carbonmade refuses to refund an unauthorized charge, you can dispute it with your bank or payment card provider (Visa, Mastercard, Amex, etc.). Most Malaysian banks honour "goods/services not received" disputes within 90 days of the transaction. File a chargeback with your bank's customer service team and provide your cancellation screenshot and confirmation email as evidence.
You can also lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) at https://www.kpdnkk.gov.my. Yafee recommends attaching all communication records, cancellation proofs, and transaction statements to your complaint.
Common mistakes when cancelling Carbonmade
Many Malaysian users cancel successfully but then encounter unexpected charges or lose access to their portfolio sooner than expected. The good news is that all these mistakes are avoidable if you follow the steps below.
Mistake 1: cancelling after your renewal date
If your renewal date is 15 July and you cancel on 16 July, you have already been charged for the next month. Carbonmade will honour your cancellation and stop future charges, but the payment for July 15-August 15 is already processed and non-refundable. Always cancel at least 3 days before your renewal date.
Mistake 2: not saving a cancellation confirmation
Yafee has helped thousands of consumers cancel their subscriptions, and the single biggest regret is failing to screenshot the confirmation page. If Carbonmade disputes your cancellation later, you will need proof. Take a final screenshot and save the confirmation email forever.
Mistake 3: assuming a pause is the same as cancellation
Carbonmade offers a "pause" feature that stops access for 30 days but may still trigger a charge at the end of the pause. If you do not intend to return, cancel outright instead of pausing. Pausing is only useful if you plan to reactivate within 30 days.
Mistake 4: forgetting to export your portfolio content
Carbonmade does not provide an automatic backup tool, so once your subscription ends, retrieving your images and project details becomes much harder. Export everything at least one week before your final billing day.
Mistake 5: ignoring the first unexpected charge
If you see a charge after cancellation, respond within 24 hours. Contact Carbonmade support and ask for an immediate refund, citing your cancellation confirmation number. The longer you wait, the harder it becomes to dispute via your bank.
How to cancel if you cannot log in
If you forget your Carbonmade password or cannot access your account, you can still request cancellation by contacting support directly.
Resetting your password
- Visit carbonmade.com and click "Log in".
- Click "Forgot password?" below the login field.
- Enter your email address and click "Send reset link".
- Check your email (including spam and promotions folders) for a reset link from Carbonmade.
- Click the link and create a new password.
- Log in and follow the cancellation steps outlined above.
Contacting support for account access issues
- If you do not receive a password reset email after 15 minutes, visit carbonmade.com/contact.
- Select "Account Access" or "Billing" as your issue category.
- Explain that you cannot log in and request account deletion or subscription cancellation.
- Include your full name, email address, and the phone number associated with your account.
- Carbonmade will respond within 5 to 7 business days; ask for written confirmation of cancellation in their reply email.
Checklist before you cancel
Run through this checklist to ensure you cancel safely and retain all your work.
- Take a screenshot of your current plan name, billing date, and subscription status.
- Export all portfolio images, text, and project files to your computer or cloud storage.
- Note the renewal date and plan to cancel at least 3 days before it.
- Log in and locate the cancellation button in your account settings.
- Complete the cancellation process and take a final screenshot of the confirmation message.
- Save the confirmation email from Carbonmade in a dedicated folder.
- After 24 hours, log back in and confirm your subscription status shows "Cancelled".
- Monitor your bank account or credit card statement for unexpected charges in the week after cancellation.
- If a charge appears, contact Carbonmade support within 24 hours with your cancellation proof.
Comparing Carbonmade with alternatives
Before cancelling, consider whether another portfolio builder might serve you better. The table below compares Carbonmade with three popular alternatives available to Malaysian users.
| Service | Starting price (MYR) | Free tier | Custom domain | Best for |
|---|---|---|---|---|
| Carbonmade | RM 45/month | Yes, unlimited | Professional plan up | Creatives focused on design |
| Squarespace | RM 180/month | Yes, 14-day trial | All paid plans | Designers needing e-commerce |
| Adobe Portfolio | RM 60/month | No | All paid plans | Photographers with Creative Cloud |
| Wix | RM 48/month | Yes, limited | Premium plan up | Beginners needing drag-and-drop ease |
If you are cancelling because Carbonmade is too expensive, Wix offers comparable pricing and more template variety. If you need e-commerce or blogging features, Squarespace or Wix may be better long-term. Yafee recommends trialling a competitor's free tier before cancelling Carbonmade, so you do not lose your live portfolio during the switch.
What yafee can help you do
Yafee is a consumer-focused contract law platform that helps Malaysian users cancel unwanted subscriptions, understand their rights, and recover unauthorized charges. Yafee specializes in SaaS (Software as a Service) cancellations like Carbonmade, and we have helped thousands of consumers stop recurring billing and retrieve refunds when companies breach the Consumer Protection Act 1999.
If Carbonmade continues to bill you after you cancel, or if support ignores your cancellation request, Yafee can prepare a formal demand letter and guide you through the dispute process with your bank and the MDTCCL. Visit yafee.com to start a free case review and see whether you are entitled to a refund under Malaysian law.
Final steps and escalation
If your cancellation does not stick or if Carbonmade charges you after your confirmation date, escalate immediately using the contact details below.
Contact Carbonmade directly
Email: Use the contact form at https://carbonmade.com/contact
Response time: 5 to 10 business days
What to include: Your subscription cancellation date, confirmation number, and screenshots of your account settings
Dispute the charge with your bank
Timeline: File within 90 days of the unexpected charge
How: Contact your bank's fraud or chargeback department and provide your cancellation proof, confirmation email, and the charge receipt
Success rate: High if you have written cancellation confirmation
Lodge a complaint with malaysia's consumer authority
Agency: Ministry of Domestic Trade and Cost of Living (MDTCCL)
Website: https://www.kpdnkk.gov.my
Filing fee: None
What to attach: All communication with Carbonmade, cancellation screenshots, transaction records, and this guide
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges under the Consumer Protection Act 1999. If you have cancelled Carbonmade but remain confused about your billing status, or if support has not responded within 10 days, contact Yafee at yafee.com for free legal guidance tailored to your situation. We will review your cancellation confirmation, check your bank statements, and advise you on your next step-whether that is pursuing a refund, disputing the charge, or filing a formal complaint with the MDTCCL.
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