How to cancel Carbonmade in nigeria and protect your creative portfolio

Understanding Carbonmade and your subscription

Carbonmade is a cloud-based portfolio platform designed for visual professionals-photographers, designers, illustrators, and creative directors-who want to showcase their work without writing code. The platform provides drag-and-drop templates, portfolio hosting, analytics, and client gallery features. If you have decided to move on, Yafee is here to guide you through cancellation step-by-step and ensure you understand your rights as a Nigerian consumer.

Whether you're switching to a self-hosted WordPress site, moving to Adobe Portfolio, or cutting costs, cancelling cleanly matters. You need to know what happens to your portfolio data, when charges stop, and what refunds you may be entitled to under Nigerian consumer law.

What Carbonmade offers to nigerian creators

Carbonmade provides hosted portfolio space with customizable templates, a visual editor for non-technical users, custom domain support, analytics dashboards, and client gallery features. You control your portfolio visibility, upload limits, and project showcases without needing to manage servers or understand HTML.

Why nigerian creators cancel Carbonmade

You may outgrow the platform, prefer cheaper alternatives, switch to self-hosted solutions, or face budget constraints. Some creators cancel because they've landed permanent employment and no longer need a client-facing portfolio. Others move to competitors offering better Nigeria-specific payment options or superior customization. Whatever your reason, understanding the cancellation process protects your work and your money.

Carbonmade pricing and billing in nigeria

Carbonmade charges exclusively in USD, which affects how much Nigerian users actually pay after currency conversion.

Current plan structure and costs

Carbonmade operates a tiered subscription model with both monthly and annual billing options. The platform updates pricing periodically, so verify the current rates on their pricing page before making a cancellation decision. Below is a typical snapshot of Carbonmade's plan offerings:

How Carbonmade charges nigerian users

Your Nigerian bank or payment processor converts USD amounts to Naira (₦) at the transaction rate, which typically includes a 3-5% foreign exchange margin. Yearly subscriptions lock in that conversion rate for 12 months, whereas monthly plans expose you to exchange-rate fluctuation each billing cycle. If you prepaid for a full year and wish to cancel early, Yafee advises reviewing your refund eligibility under the Federal Competition and Consumer Protection Act (FCCPA) 2018 before proceeding.

Should you cancel Carbonmade now

Pause before you submit a cancellation request and honestly assess whether cancelling serves your best interests.

Reasons to keep your Carbonmade account active

Retain your subscription if your portfolio directly generates client leads, you actively use the platform to upload projects, or you've prepaid for annual billing and plan to use the service for several more months. Cancelling a yearly subscription within the first few months may result in partial or no refund depending on Carbonmade's terms and your payment method. If you've invested in custom domains or client galleries that drive business, premature cancellation could harm your professional presence.

Strong reasons to cancel immediately

Cancel if you no longer log into the platform, have switched to a cheaper alternative like Wix or Squarespace, no longer need portfolio hosting for income, or face genuine financial hardship. Continuing an unused subscription wastes money you could redirect to tools you actually use. If recurring charges are draining your account and you've found a suitable replacement, cancellation is justified.

Your legal rights as a nigerian consumer

Nigerian consumer law provides robust protections for digital service cancellations, and Yafee believes you should know your position before contacting Carbonmade.

Your legal position under nigerian law

The Federal Competition and Consumer Protection Act (FCCPA) 2018 governs all consumer transactions in Nigeria, including SaaS subscriptions. Under the FCCPA, you have the right to cancel any subscription contract within 7 days of purchase without penalty (the "cooling-off period"), provided Carbonmade has not yet delivered the service in full. For ongoing subscriptions beyond the initial 7 days, the FCCPA requires that cancellation terms be clear, transparent, and not deliberately obscured. Carbonmade must honor your cancellation request within a reasonable timeframe-typically 14 days-and cease all charges immediately upon confirmation. If Carbonmade continues billing after you've cancelled, you may file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC), Nigeria's primary consumer watchdog.

Your right to a refund

Whether you receive a refund depends on two factors: the timing of your cancellation within your billing cycle and Carbonmade's published refund policy. If you cancel within 7 days of signing up (the cooling-off period), Nigerian law entitles you to a full refund. If you cancel after 7 days, refunds depend on Carbonmade's terms. Most SaaS platforms operating in Nigeria do not offer pro-rata refunds for mid-cycle cancellations (refunding unused days), but some do. Yafee recommends you review Carbonmade's terms of service or contact their support team to clarify their refund stance before submitting your cancellation.

How to cancel your Carbonmade account

Follow these steps to cancel your Carbonmade subscription and protect your portfolio data.

Step one: export and backup your portfolio data

Before you cancel, download all your portfolio content, project descriptions, client gallery links, and analytics reports. Carbonmade typically allows you to export portfolio data, but once your account is deleted, recovery may be difficult or impossible. Most portfolio platforms do not automatically restore deleted content after cancellation.

1. Log into your Carbonmade account using your registered email and password.
   • If you've forgotten your password, use the "Forgot Password" link on the login page.
2. Navigate to your portfolio settings or account dashboard.
   • Look for a "Settings," "Account," or "Billing" menu item.
3. Locate the export or download option for your portfolio data.
   • Some platforms require you to download projects individually; others provide a bulk export feature.
4. Save all exported files to your computer or cloud storage (Google Drive, OneDrive, or Dropbox).
   • Keep these files for at least 6 months after cancellation for your records.

Step two: locate carbonmade's cancellation contact method

Carbonmade does not publish a Nigeria-specific cancellation address. You must submit your cancellation request via their main US support channels. Yafee advises using multiple contact methods to ensure your request is received and logged.

1. Visit the Carbonmade website and navigate to their Contact or Support page.
   • Look for a "Help Center," "Support," or "Contact Us" link, usually located in the footer or top menu.
2. Identify all available contact channels:
   • Email support address (often [email protected] or [email protected])
   • In-app support chat or contact form
   • Social media accounts (Twitter, Instagram, or Facebook)
3. Record the contact details and the current date for your records.
   • You will need this information if you file a dispute with the FCCPC.

Step three: submit your cancellation request in writing

Compose a clear, professional email that includes all necessary details. Sending your cancellation request in writing creates a documented record, which is essential if you later need to escalate a dispute to the FCCPC.

1. Draft an email with the following information:
   • Your full name and registered email address on the Carbonmade account
   • Your Carbonmade account username or portfolio URL
   • Your current billing plan (Starter, Pro, or Business) and billing cycle (monthly or yearly)
   • The date you wish the cancellation to take effect
   • A clear statement: "I wish to cancel my Carbonmade subscription effective immediately" or at a date of your choosing
   • Your current contact email and phone number (for Nigerian-based support)
2. Send this email to Carbonmade's primary support address.
   • Use your registered email account so Carbonmade can match your identity to your account.
3. Request a read receipt or delivery confirmation.
   • This proves Carbonmade received your request on a specific date.
4. Save a copy of this email in a folder labeled "Carbonmade Cancellation" for your records.
   • Keep this file for at least one year.

Step four: confirm cancellation via your account dashboard

After sending your cancellation email, log back into your Carbonmade account within 24 hours to verify whether the cancellation has been processed. Some platforms automatically flag your account as "pending cancellation" or "cancelled" in the dashboard.

1. Log into your Carbonmade account.
   • Use your registered email and password.
2. Check your account status in the settings or billing section.
   • Look for text like "Account Status: Active," "Cancellation Pending," or "Cancelled."
3. Review your billing section to confirm no future charges are scheduled.
   • If the next billing date still appears, contact Carbonmade support immediately to verify the cancellation was processed.
4. Take a screenshot of your account status as proof of cancellation.
   • Store this screenshot alongside your cancellation email.

Step five: monitor your payment method for unwanted charges

Verify that Carbonmade stops billing you on your next scheduled renewal date. Monitor your bank account, credit card, or payment processor (such as Flutterwave or Paystack if you linked them) for 30 days after the cancellation to ensure no charges appear.

1. Check your bank account or credit card statement 3 to 5 days after your cancellation effective date.
   • Look for any new charges labeled "Carbonmade," "CM," or the payment processor's name.
2. If an unwanted charge appears, contact your bank or payment processor immediately.
   • Report the charge as "unauthorized" and request a reversal or chargeback.
3. Forward your cancellation email and account screenshots to your bank as evidence.
   • Your bank will use this documentation to investigate the charge.
4. If Carbonmade continues billing despite your cancellation request, file a complaint with the FCCPC.
   • Include copies of your cancellation request, account status screenshots, and bank statements showing unwanted charges.

Refunds and billing after cancellation

Understanding your refund rights prevents disappointment and helps you plan your finances after cancellation.

Refund eligibility based on billing cycle

Your refund depends on when you cancel within your billing period and whether you purchased a monthly or annual plan. Monthly subscriptions offer more flexibility, whereas annual plans typically do not refund unused months unless you cancel within 7 days of purchase (the cooling-off period).

What Carbonmade owes you after cancellation

Carbonmade must stop charging you immediately upon confirming your cancellation. If you cancel on the 15th of the month and your billing date is the 20th, Carbonmade should ensure no charge appears on the 20th. If Carbonmade does charge you after cancellation, you have the right to demand a refund under the FCCPA. Contact Carbonmade support with proof of cancellation and demand a full refund of the unauthorized charge within 7 days.

After cancellation: what happens to your portfolio

Cancelling your subscription does not automatically delete your portfolio. Understand what access you retain and when Carbonmade removes your data.

Portfolio visibility after cancellation

Most SaaS platforms, including Carbonmade, keep your portfolio live for a grace period (typically 30 to 60 days) after cancellation, then archive or delete it. During the grace period, your portfolio may still be publicly viewable, but you cannot edit or upload new content. If you've exported your portfolio data before cancelling, you can rehost it on your own website or a new platform during this grace period.

Data deletion timeline

After the grace period ends, Carbonmade will delete your portfolio permanently. This includes all project images, descriptions, client galleries, and analytics. To prevent data loss, export everything before submitting your cancellation request. Once deletion occurs, recovery is not possible.

Common mistakes to avoid during cancellation

Thousands of Nigerian creators have successfully cancelled their subscriptions with Yafee's guidance; most mistakes stem from haste or incomplete documentation.

Mistake one: deleting your account before cancelling your subscription

Account deletion is not the same as subscription cancellation. Deleting your account removes your portfolio and login access but may not stop recurring charges. Cancel your subscription first via the proper channels, then request account deletion 5 to 7 days later to ensure no "orphan" charges appear.

Mistake two: assuming cancellation is complete without written confirmation

In-app cancellation buttons or casual emails may not create a binding record. Yafee recommends sending a formal cancellation email to Carbonmade's support team and retaining a copy. If a dispute arises later, this written record protects you when you escalate to the FCCPC.

Mistake three: cancelling during your annual renewal date

If you cancel on your annual renewal date (the day before or after), Carbonmade may process the renewal charge automatically before your cancellation takes effect. To avoid this, submit your cancellation request at least 5 days before your renewal date. Review your account dashboard to confirm the renewal has been blocked.

Mistake four: forgetting to update your payment method information

If Carbonmade still has your old credit card or payment processor linked after cancellation, a residual charge could bounce or be retried. Update your payment details to an expired card or remove the payment method before cancelling to prevent accidental charges.

Checklist for cancelling Carbonmade in nigeria

Use this step-by-step checklist to ensure you complete every task and protect your legal position.

If Carbonmade refuses to cancel or continues billing

Escalate unresolved disputes to Nigeria's consumer protection authority, which has legal authority to force refunds and penalties against non-compliant service providers.

Filing a complaint with the FCCPC

The Federal Competition and Consumer Protection Commission (FCCPC) is Nigeria's primary enforcer of consumer rights under the FCCPA 2018. If Carbonmade ignores your cancellation request or continues billing after you've cancelled, file a formal complaint with the FCCPC online at fccpc.gov.ng or via their complaints portal. Include the following documentation:

• Your written cancellation email and Carbonmade's response (or lack thereof)
• Screenshots of your account dashboard showing cancellation status
• Bank statements or payment processor records showing unwanted charges
• Copies of all follow-up emails you sent to Carbonmade requesting clarification
• A summary of financial loss and the date you first attempted to cancel

The FCCPC investigates complaints within 30 days and may order Carbonmade to refund your money, cease unauthorized billing, and pay penalties for non-compliance. Yafee has documented numerous successful FCCPC cases in which consumers recovered full refunds from subscription services that ignored cancellation requests.

Disputing charges through your bank

Simultaneously, report the unauthorized charges to your Nigerian bank or payment processor. File a dispute or chargeback request, providing copies of your cancellation email and account status screenshots as evidence. Your bank will investigate and typically reverses the charges within 14 to 21 days if your evidence is convincing.

Carbonmade contact information for nigerian users

Carbonmade does not maintain a dedicated Nigeria office or cancellation address. Submit cancellation requests to their primary US support channels below. Yafee advises sending your request via email and backup contact method simultaneously to ensure receipt.

Primary contact details

• Email: [email protected] or contact form at carbonmade.com/support
• Website: carbonmade.com
• In-app support: Open a support ticket from your account dashboard
• Social media: @carbonmade (Twitter, Instagram)

Nigerian consumer authority contact

• FCCPC: Federal Competition and Consumer Protection Commission
• Website: fccpc.gov.ng
• Email: [email protected]
• Phone: +234 (0) 1 2708400
• Complaint portal: fccpc.gov.ng/consumer-complaints

Summary: cancelling Carbonmade safely in nigeria

Cancelling Carbonmade is straightforward when you follow the legal framework and documented steps. Export your portfolio data first, submit a formal written cancellation request to Carbonmade's support team, verify cancellation in your account dashboard within 24 hours, and monitor your payment method for 30 days to confirm no unwanted charges appear. If Carbonmade ignores your request or continues billing, file a complaint with the FCCPC and dispute the charges through your bank. Under the Federal Competition and Consumer Protection Act 2018, you have the right to cancel any subscription without penalty if you act within 7 days of signup, and you have the right to demand that Carbonmade cease all charges immediately upon confirming your cancellation.

Yafee has helped thousands of Nigerian consumers cancel subscriptions, recover refunds, and protect their creative portfolios. Whether you're switching platforms, cutting costs, or moving to self-hosted solutions, the steps outlined above ensure your cancellation is legally binding and documented. If you encounter resistance from Carbonmade or face unauthorized charges, the FCCPC has the legal authority and enforcement power to recover your money and hold the company accountable. Take action today: export your portfolio, send your cancellation email, and monitor your account for the next 30 days. Yafee is here to support you every step of the way.