How to cancel Carbonmade and protect your portfolio data

What Carbonmade is and why you might want to leave

Carbonmade is an online portfolio builder designed for creative professionals who want to showcase their work through a hosted website. The platform provides templates, site-building tools, and subscription plans that allow you to publish and manage your creative portfolio online. Whether you are canceling due to cost concerns, feature limitations, or a transition to another portfolio builder, understanding your rights and the proper cancellation procedure is essential.

This guide covers every cancellation method available to Canadian subscribers, explains what happens to your data, outlines your consumer protection rights under Canadian law, and walks you through a clean exit from the service. Yafee specializes in helping you navigate subscription cancellations with confidence.

Why creators cancel Carbonmade

You may be canceling because subscription fees have accumulated, you have found a more affordable alternative, your creative direction has shifted, or you simply no longer use the platform. Common reasons include limited design customization, difficulty exporting your portfolio, or a preference for self-hosted solutions. Whatever your reason, you have the right to cancel without penalty, provided you follow the correct procedure under Canadian consumer protection law.

Is cancellation the right move for you?

Before you cancel, confirm that you have downloaded or exported all your portfolio content. Carbonmade account closure is permanent and deletes all associated data, including projects, images, and contact information. If you are switching to another builder, back up your projects first. Once you cancel via the web platform or formal request, recovery is generally not possible. Yafee recommends saving all your work before initiating any cancellation process.

Your consumer rights in canada and what they mean for you

Your right to cancel Carbonmade is protected under the Consumer Protection Act in each Canadian province. The specific rules vary slightly by province, but the core principle is consistent: you have the right to cancel a subscription service within a defined period or at any time with appropriate notice.

Your legal position

Under the federal Competition Act and provincial consumer protection legislation (including Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, and equivalent statutes in other provinces), you have the right to cancel a subscription service. The key provisions are:

• You may cancel within 14 days of purchase without penalty if Carbonmade did not clearly disclose the cancellation terms before you subscribed.
• You may cancel at any time after the initial term if the service allows automatic renewal.
• You must receive confirmation of your cancellation in writing within a reasonable timeframe.
• Any refund due to you must be processed within 30 days of cancellation.

If Carbonmade refuses to honor your cancellation or delays a refund beyond 30 days, you can lodge a complaint with your provincial consumer protection authority. In Ontario, file with the Ministry of Government and Consumer Services; in British Columbia, contact the Consumer Protection BC office.

What happens if Carbonmade resists your cancellation

If you submit a cancellation request and receive no confirmation within 10 business days, or if the company disputes your claim, document every communication. Take screenshots of your account settings, emails, and any chat logs. File a formal complaint with your province's consumer protection regulator. Yafee has helped thousands of creators gather the evidence needed to enforce their cancellation rights against unresponsive service providers.

Cancellation methods and which one works best for you

Carbonmade offers multiple cancellation pathways depending on your account status and the responsiveness of the company's support team. Each method has distinct advantages and timelines.

Method 1: cancel through your Carbonmade account dashboard

The fastest way to cancel is through your account settings if Carbonmade provides a self-service cancellation option. Follow these steps:

1. Log into your Carbonmade account at carbonmade.com.
2. Navigate to Account Settings or Billing Settings (the exact label depends on your dashboard layout).
3. Look for a Subscription or Cancel My Account option.
4. Click Cancel Subscription and confirm the action when prompted.
5. Note the cancellation confirmation number or date displayed on your screen.
6. Check your email for a confirmation message from Carbonmade within 24 hours.

This method is instant and creates a digital record of your cancellation. Yafee recommends taking a screenshot of the confirmation page as additional proof.

Method 2: email cancellation to Carbonmade support

If the dashboard option is unavailable or does not work, send a formal cancellation email to Carbonmade support. This creates a timestamped record and is your strongest backup method:

1. Compose an email with the subject line: "Subscription Cancellation Request - Account [Your Email Address]".
2. Include your full name, email address, and the email address registered to your Carbonmade account.
3. State clearly: "I hereby cancel my Carbonmade subscription effective immediately. I do not wish to renew this service."
4. Request written confirmation of your cancellation and the date it takes effect.
5. Send the email to Carbonmade's support address (typically [email protected] or [email protected]).
6. Keep a copy of the sent email and note the timestamp.
7. Wait for a response within 10 business days. If no confirmation arrives, proceed to Method 3.

Email cancellation is legally binding in Canada and satisfies the formal notice requirement under consumer protection law.

Method 3: formal written notice by registered mail

If Carbonmade does not respond to your email or dashboard cancellation within 10 business days, send a formal registered letter (raccomandata A/R if the company is based outside Canada, or registered mail with return receipt confirmation within Canada). This is the most legally enforceable method and triggers the company's obligation to respond.

1. Address your letter to Carbonmade's corporate office in the United States (verify the current address on their website or via WHOIS lookup).
2. Use this template:
   "To the attention of the Accounts Management Department:
   I hereby formally cancel my Carbonmade subscription effective immediately. My account is registered under [Your Full Name, Email Address]. I request written confirmation of this cancellation and the date it takes effect. I expect my subscription to cease and any recurring charges to stop. Please remit any applicable refund to [Your Payment Method / Mailing Address] within 30 days. This letter serves as formal legal notice under the Consumer Protection Act [Your Province], and I retain all documentation of this correspondence for regulatory filing."
3. Include a copy of your most recent invoice or account statement to help Carbonmade identify your account quickly.
4. Send the letter via registered mail with return receipt confirmation (Canada Post offers this service as "Signature Confirmation").
5. Retain the tracking number and receipt as evidence of delivery.
6. Allow 14 to 21 days for Carbonmade to acknowledge receipt and process your cancellation.

Registered mail creates an irrefutable proof of delivery and is particularly effective if you later need to escalate to a regulatory authority.

Timeline and what to expect after you cancel

Understanding the post-cancellation timeline helps you plan your next steps and know when to escalate if something goes wrong.

Immediate actions after cancellation

Upon cancellation, your portfolio site will remain live for the remainder of your current billing cycle or for 30 days, whichever is shorter. During this grace period, you must download or export all your content. Many creators use web scraping tools or manual download functions to archive their portfolio before access expires.

• Log into your account immediately after cancellation.
• Export your portfolio images, project descriptions, and any custom copy in text format.
• Take full-page screenshots of each portfolio page for backup.
• Note any custom domain settings you configured, as these will revert to Carbonmade's default domain.

What happens to your domain and site

If you connected a custom domain to your Carbonmade portfolio, that domain reverts to your domain registrar upon cancellation. Your DNS records will no longer point to Carbonmade's servers. Update your domain settings at your registrar immediately to avoid any downtime on your primary web presence. If you were using Carbonmade's subdomain (e.g., yourname.carbonmade.com), that URL becomes inaccessible after your billing cycle ends.

Refund processing timeline

Under Canadian consumer protection law, Carbonmade must process your refund within 30 days of cancellation. The refund appears in your bank account or credit card account 5 to 10 business days after the company initiates the transfer. If you do not see a refund after 40 days, escalate immediately to Yafee or your provincial consumer protection authority.

Yafee recommends checking your credit card or bank statement after 35 days. If the refund has not appeared, document the date and send a follow-up email to Carbonmade requesting proof of the refund transaction.

Refunds, fees, and what you should expect to receive back

Your refund eligibility depends on the reason for cancellation and the terms Carbonmade disclosed at the time of your subscription.

Full refund scenarios

You are entitled to a full refund in these situations:

• You cancel within 14 days of your initial purchase and Carbonmade did not provide clear cancellation terms before charging you.
• You cancel before the expiration of a free trial period.
• Carbonmade materially breached the service (e.g., your portfolio was deleted without warning, site was inaccessible for more than 48 hours).
• You live in a province with a statutory right to cancel (most provinces offer a 14-day cooling-off period for online subscriptions).

Prorated refund scenarios

You may receive a prorated refund if you cancel mid-month or mid-year, depending on Carbonmade's published refund policy. Prorated refunds are calculated as: (Days remaining in your billing cycle / Total days in billing cycle) x Monthly or annual fee paid. For example, if you paid $120 for 12 months and cancel after 6 months (180 days of a 365-day cycle), you would receive approximately $60.

No refund scenarios

You will not receive a refund if:

• You cancel after the 14-day statutory window and Carbonmade clearly disclosed cancellation terms at signup.
• You cancel after you have already received the full monthly or annual service for the billing period and the next billing cycle has not yet begun.

Carbonmade cannot withhold a refund based on non-payment of taxes or administrative fees not clearly disclosed before purchase.

Carbonmade pricing and what you are paying for

Understanding Carbonmade's pricing structure helps you verify that your cancellation and any refund are calculated correctly.

If you subscribed to the Annual plan and cancel within 14 days of signup without using the service, you have the strongest claim for a full $99.99 refund. If you cancel after 14 days, you may receive a prorated refund based on days remaining in the 365-day cycle, minus any usage fees or credit card processing costs Carbonmade deducts.

Common mistakes to avoid when canceling Carbonmade

Cancellation is straightforward, but a few missteps can delay your refund or leave you without proof of your cancellation request. Stay alert to these pitfalls.

Mistake 1: canceling only your payment method, not your subscription

Many subscribers delete their credit card from their account or request their bank to block Carbonmade charges, assuming this cancels the subscription. It does not. Carbonmade will attempt to charge your account repeatedly, and failed payments can damage your credit score. Always cancel the subscription first through the methods outlined above, then, if you wish, remove your payment method.

Mistake 2: not taking screenshots or saving confirmation emails

If Carbonmade disputes your cancellation or claims they never received your request, you need timestamped proof. Before you navigate away from the confirmation screen, take a screenshot. Forward your confirmation email to yourself or save it to a PDF. Yafee recommends storing these files in a dedicated folder labeled "Carbonmade Cancellation" with the date.

Mistake 3: assuming your site will disappear immediately

Your portfolio remains online for the remainder of your billing cycle after you cancel. This grace period is generous-it gives you time to migrate your content. However, do not assume you have weeks; check your original invoice to see the exact renewal date. Your site goes offline at that date if no new payment is processed.

Mistake 4: failing to export your portfolio before the access deadline

After your billing cycle ends, Carbonmade removes all your content from their servers. There is no recovery. Export your portfolio the same day you cancel. Use Carbonmade's built-in export feature if available, or use a web scraper tool to download high-resolution images and text.

Mistake 5: not following up if no refund appears after 30 days

Refund delays are common when companies process cancellations manually. If you do not see a refund after 30 calendar days, do not wait. Send a follow-up email with your cancellation confirmation number and ask for proof of the refund transaction. If the company does not respond within 5 business days, file a complaint with your provincial consumer protection authority and your credit card issuer's dispute resolution team. Yafee tracks refund processing times across hundreds of cancellations-delays beyond 40 days warrant regulatory escalation.

Checklist before you cancel

Use this checklist to ensure you have covered all essential steps before submitting your cancellation request.

• Back up all portfolio images, project descriptions, and custom text to your computer or cloud storage.
• Take screenshots of each page of your portfolio for reference.
• Download or export your analytics data if you subscribed to a plan that includes analytics.
• Note your custom domain name (if applicable) and update your domain registrar DNS settings to point elsewhere if needed.
• Record your account email, billing email, and any invoice numbers from the past 12 months.
• Calculate the exact date of your next renewal to determine your refund eligibility window.
• Compose your cancellation email or prepare to use the dashboard cancellation feature.
• Set a calendar reminder to check for your refund 30 days after cancellation.
• Save your confirmation email and any confirmation page screenshots to a dedicated folder.

Reviews and what other creators say about canceling Carbonmade

Most creators report a smooth cancellation experience when they use the email or dashboard method. Common themes in reviews include praise for Carbonmade's interface but frustration with the lack of advanced customization and difficulty in exporting complete portfolios. Several users note that they canceled to switch to Squarespace or Wix for greater design flexibility, while others found Cargo or Adobe Portfolio better suited to their workflow.

Negative reviews often mention slow refund processing (delays of 45 to 60 days) and limited export options for high-resolution images. A few creators reported that Carbonmade charged their account after they believed they had canceled; this typically occurred because they did not follow through on all cancellation steps or the company failed to honor their email cancellation request.

Yafee users consistently report faster refunds and fewer billing disputes after completing their cancellation through our verified process and escalation pathway.

Comparison: should you keep or cancel Carbonmade

This table summarizes the key factors to help you decide whether cancellation is the right choice.

Contact Carbonmade and submit your formal cancellation

If you have chosen to cancel, use the contact information and address below to submit your formal cancellation request. Keep copies of all correspondence.

Carbonmade support email: [email protected]
Registered mailing address (US-based, send registered mail to): Carbonmade Inc., [verify current registered office address via their website or corporate filings; as of this guide, no single published corporate address is publicly listed-verify at carbonmade.com/about or via state business registrations].

When you email, use this template to ensure clarity and legal enforceability:

"Subject: Subscription Cancellation Request - Account [Your Email]
To the attention of Carbonmade Accounts Management:
I hereby cancel my Carbonmade subscription effective immediately. My account is registered under [Your Full Name, Account Email]. I request written confirmation of this cancellation, the date it takes effect, and confirmation that no further charges will be applied. Please process any applicable refund to [Your Credit Card or Bank Account details] within 30 days. This letter constitutes formal notice under the Consumer Protection Act of [Your Province]. I retain documentation of this request and expect confirmation within 10 business days. Thank you."

Yafee has helped thousands of Canadian creators navigate subscription cancellations with confidence and speed. Whether you are exiting Carbonmade due to cost, limited features, or a shift in your creative direction, your cancellation rights are protected by law. Submit your cancellation request today using the dashboard or email method, confirm receipt within 10 business days, and follow up on your refund at the 35-day mark. If you encounter delays or resistance, Yafee resources and your provincial consumer protection authority are here to enforce your rights. Take action now to reclaim your data and your budget.