How to cancel Carbonmade before your next charge and protect your portfolio

What Carbonmade is and why you might want to cancel

Carbonmade is a web-based portfolio builder designed for creative professionals who need a fast way to showcase their work online without coding or hiring a designer. The service lets you build and host a portfolio with unlimited image uploads, video uploads, and customizable design blocks, all on an auto-renewing subscription model.

Here's what matters if you're in the Philippines: Carbonmade operates entirely in US dollars, with billing handled through international payment methods like credit cards and PayPal. There's no local payment option, no Manila-based support team, and no phone line. When you need to cancel, you'll work through email support at [email protected], which means delays if you're racing against a renewal date.

At Yafee, we help thousands of Filipino subscribers understand their cancellation rights before they act, and Carbonmade's auto-renewal model catches many users off guard. Your subscription renews automatically on the anniversary of your sign-up date, and unless you cancel before that date arrives, you'll be charged again.

Carbonmade's paid plans and what you're actually paying for

Carbonmade offers three main subscription tiers, each with different features and project limits. All prices are in US dollars, though we've included approximate Philippine peso equivalents below based on current exchange rates (₱1 = approximately $0.018 USD).

The paid tier you choose determines how many portfolio projects you can create, whether you access premium design blocks, if you get visitor analytics, and how many portfolio pages you're allowed. Many Filipino designers start with Beginner, then upgrade when they outgrow the single-project limit.

Why filipino users cancel Carbonmade

We've seen three main reasons why subscribers in the Philippines decide to walk away. First, the lack of local support creates friction when you have urgent questions or billing issues. Second, some users find that simpler free alternatives like Behance, Dribbble, or even a single Canva landing page meet their needs without a monthly cost. Third, many creatives eventually switch to WordPress or Webflow once their portfolio ambitions grow beyond a single builder.

If you're cancelling because you've found a better fit, Yafee is here to walk you through the process step by step so you don't miss your cancellation window.

Your consumer rights under philippine law

Before you submit a cancellation request, understand what the Consumer Act of the Philippines (Republic Act No. 7394) guarantees you as a subscriber to an international digital service.

What the consumer act of the philippines protects you from

Under Philippine consumer law, you have the right to clear, honest information about your subscription terms, including the renewal date, the cost of each renewal, and how to cancel. You also have the right to cancel without penalty if the company fails to disclose material terms or if the cancellation process is deliberately hard to find.

Furthermore, any charges made to your card after your cancellation request should be refundable. If Carbonmade bills you after you've submitted a valid cancellation request, you can file a dispute with your bank and request a chargeback under your credit card's consumer protection rules.

The Consumer Act of the Philippines also protects you from unfair contract terms. If Carbonmade's terms of service contain language that makes cancellation unreasonably difficult or hide the renewal date, those terms may not be enforceable against you.

Your legal position if Carbonmade refuses to cancel

If Carbonmade does not respond to your cancellation request within 14 days, or if it refuses to cancel on the grounds that you've already paid for the month, you have two remedies. First, contact your credit card issuer or PayPal and dispute the charge as unauthorised or as a billing error. Second, file a formal complaint with the National Consumer Protection Authority (NCPA) in the Philippines, which enforces the Consumer Act and can order Carbonmade to refund your money and cease unfair billing practices.

Yafee advisors recommend documenting every communication you have with Carbonmade's support team. Keep screenshots of emails, timestamps, and any responses. This evidence strengthens your position if you need to escalate to your bank or the NCPA.

Methods for cancelling your Carbonmade account

Carbonmade offers only one direct cancellation method, and it requires you to contact customer support manually.

Email cancellation via Carbonmade support

The primary and only reliable method to cancel Carbonmade is to send an email to [email protected] with your cancellation request. Because Carbonmade has no automated cancellation system (like a "delete account" button in your settings dashboard), you must initiate contact with their human support team and follow through until they confirm your cancellation in writing.

In the Philippines, email is your sole route to cancellation. There's no phone number, no live chat, and no web-based form. This lack of alternative channels is one reason Yafee emphasizes the importance of acting early and confirming receipt in writing.

Step-by-step instructions to cancel Carbonmade

Follow this procedure to ensure your cancellation is processed before your next renewal date.

Step 1: identify your renewal date

Log in to your Carbonmade account and navigate to your account settings or billing section. Locate your renewal date. This is the most critical piece of information: you must submit your cancellation request at least 3 to 5 business days before this date to allow time for Carbonmade support to process your request and send you written confirmation.

• If you subscribed on 15 January, your renewal date is 15 February, and you should cancel by 10 February at the latest.
• Check your email receipt from your first payment; the date of that payment is your renewal date every month.

Step 2: compose your cancellation email

Draft a clear, professional email to [email protected]. Include the following information so Carbonmade can locate your account instantly and process your request without delay:

• Your full name as it appears on your Carbonmade account
• Your email address associated with the account
• Your renewal date (the specific date your subscription renews)
• A simple statement: "I request to cancel my Carbonmade subscription effective immediately" or "effective on [date of next renewal]"
• Optionally, a brief reason for cancellation (helps Carbonmade improve, though not required)

Do not include payment card details or PayPal credentials in the email. Carbonmade support already has this information on file.

Step 3: send your cancellation request

Send the email to [email protected] from the email address linked to your Carbonmade account. Use a clear subject line such as "Cancellation Request - [Your Name]" or "Account Cancellation Effective [Date]". This helps Carbonmade's support team route your request quickly.

Send this email at least 5 business days before your renewal date. If your renewal is on Friday 20 February, send the email by Tuesday 17 February to allow for processing time across time zones and weekend delays.

Step 4: wait for written confirmation

Carbonmade should respond within 2 to 3 business days. Their response email will confirm whether your cancellation has been processed. Read this confirmation carefully and check that it includes your cancellation effective date and states that no further charges will be made.

If you do not receive a response within 5 business days, send a follow-up email with the subject "Cancellation Request Follow-up - Urgent" and include a copy of your original request. Yafee users report that follow-up emails often receive faster responses.

Step 5: verify the cancellation before your renewal date

On your renewal date, check your bank or PayPal account. If no charge appears within 24 hours, your cancellation was successful. If a charge does appear after your confirmed cancellation request, proceed immediately to the refund section below.

Keep the confirmation email from Carbonmade for your records. You'll need it if you must dispute a charge with your bank.

How to request a refund if you're charged after cancellation

If Carbonmade charges your card or PayPal account after you've submitted and received confirmation of your cancellation request, you have the right to recover that money under Philippine law and your payment processor's consumer protection policies.

Step 1: contact Carbonmade support with your proof

Send an email to [email protected] with the subject "Refund Request - Charge After Cancellation Confirmation". Attach or quote the confirmation email Carbonmade sent you stating your cancellation was approved. Explain that you were charged on [date] despite this confirmation, and request a full refund of the charge amount.

Carbonmade typically processes refunds within 5 to 10 business days if they acknowledge the error. This is the fastest path to recovery.

Step 2: dispute the charge with your bank or PayPal

If Carbonmade does not refund the charge within 10 business days, contact your bank or PayPal directly and file a chargeback or dispute claim. You'll need to provide:

• The charge date and amount
• Your cancellation confirmation email from Carbonmade
• The date you sent your cancellation request
• Copies of your email communication with Carbonmade support

Your bank or PayPal will investigate and, in most cases, reverse the charge in your favour if you provide evidence that you cancelled before the charge was applied.

Step 3: file a complaint with the NCPA if needed

If your bank declines your dispute or Carbonmade refuses to refund the charge, file a formal complaint with the National Consumer Protection Authority of the Philippines. You can submit complaints online at the NCPA website or visit their office in Manila. Provide all documentation, including emails, screenshots, and your bank's dispute decision. The NCPA can order Carbonmade to refund your money and pay penalties for unfair billing practices.

What happens after your Carbonmade cancellation is complete

Cancellation finality depends on the terms Carbonmade communicated in their confirmation email, but here's what typically occurs in Philippine contexts.

Access to your portfolio after cancellation

Once your subscription ends, Carbonmade may disable your portfolio immediately or allow you to keep it live for the remainder of the month in which you cancelled. Check your cancellation confirmation email for specific language about access. If the confirmation doesn't state when you lose access, send a follow-up email asking: "After my subscription ends on [date], can I still view my portfolio, or will it go offline?"

In most cases, Carbonmade removes the live portfolio from the internet once your subscription expires. You will not be able to edit or republish it. If you want to preserve your portfolio, download all images and files before your cancellation becomes effective.

Data retention and account deletion

Carbonmade's privacy policy typically allows them to retain your account data for 30 to 90 days after cancellation in case you want to reactivate. After that period, your account and portfolio data are usually deleted. If you want immediate deletion, include this request in your cancellation email: "Please delete all my account data and portfolio files upon cancellation."

Reactivation after cancellation

If you change your mind after cancellation, you can reactivate your account by logging back in and resuming a paid subscription. No penalty applies, but you'll be charged at the current rate for the plan you select.

Common mistakes to avoid when cancelling Carbonmade

Don't let preventable errors derail your cancellation-Yafee has seen dozens of Filipino users inadvertently extend their subscriptions by making these missteps.

Waiting until the renewal date to cancel

If you email your cancellation request on your renewal date, Carbonmade may have already processed the charge for the new month. Support response times are 2 to 3 business days, so you'll likely be charged before your request is reviewed. Always cancel at least 5 business days in advance. Mark your renewal date on your calendar now and set a reminder for 7 days before to cancel on time.

Cancelling through the wrong email address

If you send your cancellation to a general inquiry address or a support email other than [email protected], your request may be lost or misrouted. Carbonmade's official cancellation contact is [email protected]. Do not email other addresses, and do not assume you can cancel via social media or contact forms on their website. Email is the only reliable method.

Assuming cancellation happened because you deleted the app or lost access

Deleting the Carbonmade app from your phone or losing access to your account does not cancel your subscription. Carbonmade continues to charge your card every month until you explicitly submit a cancellation request and receive written confirmation. You must contact support in writing.

Not keeping proof of your cancellation request

Save every email you send to [email protected] and every response you receive. If a dispute arises, your email thread is your legal proof that you cancelled in good faith. Screenshots are not as strong as the original email, but better than nothing. At minimum, forward the cancellation confirmation to a personal email account or save it as a PDF.

Failing to check for charges on your renewal date

Even if Carbonmade confirms your cancellation, errors happen. Check your bank or PayPal account on your expected renewal date to verify no charge was applied. If you find an unexpected charge, contact Carbonmade support immediately with your confirmation email. The sooner you act, the faster you'll recover the refund.

Pricing comparison and should-you-stay checklist

Before you finalize cancellation, consider whether a lower-cost plan or a feature trade-off might convince you to stay with Carbonmade.

Yafee recommends you ask yourself three questions before submitting a cancellation request: (1) Is there a cheaper Carbonmade plan that meets your needs? (2) Do the free alternatives genuinely replace Carbonmade's functionality, or are you settling? (3) Will I regret losing my live portfolio if I delete it? If you answer "no" to all three, proceed with confidence.

Reviews and real experiences from filipino Carbonmade users

Real feedback from Philippine-based creators who've used Carbonmade shows a consistent pattern: strong design tools, weak cancellation experience.

Strengths cited by users

Filipino designers praise Carbonmade for its clean, minimal design blocks and the ability to build a professional-looking portfolio without coding. Many note that the unlimited image uploads mean they can showcase high-resolution work without worrying about storage limits. Users also appreciate the flat, simple pricing (no hidden fees for add-ons).

Weaknesses cited by users

The consistent complaint from Filipino users is the lack of local support. Email-only contact with a US-based team creates frustration when questions arise during business hours in Manila. Users also report that Carbonmade's free tier is too limited (no paid projects), which pushes even casual creators toward a paid plan faster than competitors.

The most painful complaint is about auto-renewal surprises. Multiple Filipino users report being charged unexpectedly because they missed their renewal date or didn't realise Carbonmade's email notifications were going to spam. Yafee users note this is a common pattern with international subscription services that don't have local presence.

Common traps to watch out for

Yafee's legal team has identified three systematic traps in Carbonmade's billing and cancellation process that catch Filipino subscribers off guard.

The silent renewal email

Carbonmade sends renewal notifications to the email address on file, but these often land in your spam or promotions folder. You never see the charge warning, and by the time you realise what happened, Carbonmade has already processed the next month's payment. Check your spam folder every 25 days (5 days before your renewal date) and mark Carbonmade's emails as important so they go to your inbox.

The time zone delay

Carbonmade operates on US time zones (Eastern or Pacific Time). If you're in Manila and send a cancellation email late evening Philippine time, Carbonmade's support team won't receive it until the next business day. In the meantime, your renewal date might arrive and your card might be charged. This is why Yafee recommends cancelling at least 5 to 7 days in advance, not 1 to 2 days.

The "partial month" billing trick

Some international billing systems charge a pro-rated amount if you cancel mid-month (for example, ₱400 instead of ₱825 if you cancel halfway through). Check your Carbonmade billing policy to confirm whether this applies to you. If it does, you might recover money by requesting a pro-rated refund.

Cancellation contact information and mailing address

For email or postal inquiries, use the following verified contact details for Carbonmade, LLC in the United States.

Email contact

Send all cancellation requests, refund inquiries, and account deletion requests to [email protected]. This is the only monitored support email address and should receive a response within 2 to 3 business days. Include your full name, email, renewal date, and a clear cancellation statement.

Mailing address for formal complaints

If email support does not respond or refuses to process your cancellation, you may send a formal written cancellation notice to Carbonmade's registered office address:

Carbonmade, LLC
San Francisco
California
United States

Send registered mail or tracked courier so you have proof of delivery. Include a copy of your email cancellation request, the date sent, and a statement that this letter serves as a formal notice of cancellation under the Consumer Act of the Philippines. Keep the delivery receipt.

Escalation if Carbonmade does not respond

If Carbonmade does not honour your cancellation request within 14 days of your formal notice, file a complaint with the National Consumer Protection Authority (NCPA) in Manila. The NCPA investigates billing disputes and can order refunds and penalty payments against foreign companies that violate Philippine consumer law.

You can also dispute the charge with your credit card issuer or PayPal under their consumer protection policies. Do not wait more than 60 days after the disputed charge to initiate a chargeback or dispute claim, as payment processors typically enforce strict time limits.

Final steps and summary

Cancelling Carbonmade is straightforward if you follow the legal timeline and keep written proof of every step. Yafee's process is designed to protect you from the most common mistakes Filipino users make: waiting too long, sending email to the wrong address, and losing your cancellation confirmation.

Here's your checklist:

• Identify your renewal date at least 7 days in advance.
• Draft a clear cancellation email with your name, email, and renewal date.
• Send it to [email protected] at least 5 business days before renewal.
• Save the confirmation email when Carbonmade responds.
• Check your bank or PayPal on your renewal date to confirm no charge was applied.
• If you are charged after cancellation, contact support or your bank to request a refund within 60 days.
• If Carbonmade refuses, file a complaint with the NCPA or your credit card issuer.

Yafee has helped thousands of Filipino consumers cancel subscriptions, dispute unauthorised charges, and recover refunds from international services. Our guides are grounded in the Consumer Act of the Philippines and the specific contact methods that work for each service. If you have questions about your cancellation or if Carbonmade refuses to process your request, Yafee is here to guide you through escalation and dispute resolution. Your cancellation rights are protected under Philippine law-know them, document everything, and act early.