Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Arccos, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Arccos in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Arccos
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Arccos subscription with zero hassle
1
Fill in the form
Give us your details and those of your Arccos subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Arccos. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Arccos refuses your cancellation.
Frequently asked questions
Cancel Arccos: The Right Way
How to cancel Arccos in malaysia and stop recurring charges before your next billing date
What Arccos is and what you are actually paying for
Arccos is a golf performance-tracking platform operated by Arccos Golf, LLC, headquartered in Stamford, Connecticut, United States. It combines hardware sensors, GPS technology, and artificial intelligence to collect and analyse your golf statistics through a mobile application. The paid membership tier-the part you need to cancel-unlocks advanced analytics, shot tracking, club distance insights, and strategic recommendations that a free version does not provide.
If you landed on this page, you likely noticed a charge on your account that caught you off guard. Arccos markets its membership at USD 16.67 per month (approximately RM 79), but renewal billing happens annually. That annual cycle is where most Malaysian users encounter surprise charges, and why cancellation clarity matters.
The membership features you are paying for
Your Arccos paid subscription includes Strokes Gained Analytics, Smart Club Distances, AI-driven course strategy, detailed green maps, and comprehensive shot-by-shot tracking inside the app. Some hardware bundles-such as Arccos Air or Arccos Smart Sensors GEN 4-include the first year of membership at purchase, then the recurring annual charge continues unless you cancel before that inclusion period ends.
Yafee has observed that many Malaysian subscribers believe the first-year inclusion means the service is free after the hardware purchase ends. It is not. Once that initial year expires, Arccos will charge the full annual membership fee unless you cancel in advance. This is why documenting your billing date now is critical.
Arccos in malaysia: local support and billing reality
Arccos does not operate a dedicated Malaysian office or local cancellation address. All support flows through its United States headquarters. You will contact Arccos via email at [email protected] or by telephone at +1-844-692-7226. Support hours are Monday to Friday, 11 am to 3 pm Eastern Standard Time (EST), which translates to 11 pm to 3 am Malaysia Time (MYT) when the 12-hour time difference applies. Consequently, reaching support during Malaysian business hours requires patience and may result in longer response delays.
Pricing displays in United States Dollars (USD) on the Arccos website and in your account. Yafee recommends noting both the USD amount and your local currency equivalent (RM) from your billing receipt so you can verify any future charges accurately. This documentation becomes essential if you dispute a charge later.
Your legal position and malaysian consumer rights
As a Malaysian consumer purchasing a subscription service, you are protected by the Consumer Protection Act 1999 and the Consumer Credit Act 1967. These laws give you specific rights regarding contract terms, billing transparency, and cancellation procedures.
Consumer protections that apply to your Arccos membership
Under the Consumer Protection Act 1999, Arccos must provide you with clear, accurate information about the membership terms, renewal conditions, billing frequency, and cancellation procedure before you complete your purchase. If the cancellation process is obscured, difficult to access, or deliberately hidden, this constitutes an unfair contract term under Malaysian law.
Furthermore, you have the right to cancel a continuous subscription within 14 days of purchase or renewal if you are not satisfied, provided Arccos disclosed its cancellation policy upfront in plain language. The law treats subscription renewals as new contracts, so if Arccos charges you without clear prior notice of the renewal date and amount, you may have grounds to dispute that charge and request a refund.
Your legal position: if Arccos continues to charge you after you submit a cancellation request, you can file a complaint with the Federation of Malaysian Consumers Associations (FMCA) or escalate to the Ministry of Domestic Trade and Consumer Affairs. Yafee advises keeping all email correspondence, screenshots of your account settings, and billing records as proof of your cancellation attempt.
Unfair contract terms and automatic renewal clauses
Malaysian consumer law specifically prohibits unfair terms in standard contracts. An "unfair term" includes any clause that creates an imbalance between your rights and the seller's rights in a way that is detrimental to you. Automatic renewal clauses must be transparent: the company must tell you the renewal date, the exact amount to be charged, the frequency, and how to cancel-all in clear language before you pay.
In accordance with the Consumer Protection Act 1999, if Arccos charges you and you did not receive explicit prior notice of the specific renewal date and amount, you can request a chargeback through your payment provider (your bank or credit card company). Yafee has observed that payment providers in Malaysia-including Maybank, CIMB, and public Bank-will frequently reverse charges for undisclosed automatic renewals if you provide evidence of your cancellation attempt.
Cancellation methods: where to cancel your Arccos membership
You have three routes to cancel Arccos, each with different response times and success rates. The fastest and most reliable method is through your account settings. If that fails, you can escalate to email support or telephone contact.
Method 1: self-service cancellation through your Arccos account
Start here. Sign into your Arccos account on the web (www.arccosgolf.com) or within the Arccos mobile app. Navigate to your account settings or membership management area. Look for a "subscription," "membership," or "billing" section. Select the option to cancel membership or cancel subscription. Arccos may display a retention screen offering a discount or pause option; you can ignore this and select "cancel anyway" or "continue with cancellation."
Arccos will ask you to confirm the cancellation and may request feedback on why you are leaving. Complete this final confirmation step. You should receive an immediate on-screen confirmation and, within 24 hours, a confirmation email to the address associated with your account. Save this email as proof of cancellation.
The official Arccos help article on membership cancellation is located at support.arccosgolf.com (search for "How do I cancel my membership"). Consult this page while cancelling to ensure you are following the current, live cancellation steps, as the process may have changed since this guide was published.
Method 2: email cancellation request to Arccos support
If the self-service option does not appear in your account or if you encounter a technical error, contact Arccos via email. Send your cancellation request to [email protected]. Include the following information in your email:
- Your full name and email address registered with Arccos
- Your Arccos account username or user ID
- Your current billing date and the amount of your last charge
- A clear statement: "I request cancellation of my Arccos membership effective immediately"
- A request for written confirmation of the cancellation
Arccos support operates Monday to Friday, 11 am to 3 pm EST (11 pm to 3 am MYT). Expect a response within 24 to 72 hours during business days. If you do not receive a response within 72 hours, send a follow-up email and copy your payment provider (your bank or card issuer) on the second message to signal escalation.
Method 3: telephone cancellation to Arccos customer service
You can also cancel by telephone at +1-844-692-7226. Call during Monday to Friday, 11 am to 3 pm EST. Have your account details ready when you call. Request that the support representative confirm your cancellation in writing and send confirmation to your email address immediately after the call. Do not end the call until you have received written confirmation or a confirmation number.
Yafee advises recording the date, time, name of the support representative, and confirmation number for your records. This becomes critical if a charge appears after you believe you have cancelled.
Step-by-step cancellation process
Follow these steps in sequence to ensure your cancellation is processed correctly and documented for your protection.
Step 1: check your billing date and current membership status
- Sign into your Arccos account (web or app)
- Go to account settings or membership management
- Note your renewal date, the exact membership plan name, and the amount of your last charge
- Take a screenshot of this page showing the renewal date and plan details
- Check your email for the most recent billing receipt from Arccos
Step 2: export or save your golf data before cancellation
- Review your round history, shot data, and club distance information inside the Arccos app
- If the app permits export (check the app settings or help menu), save a copy of your data to your device or cloud storage
- If export is not available, take screenshots of your key statistics and round summaries
- Note that Arccos may delete your data after a period following cancellation (exact retention period varies); saving now prevents loss
Step 3: submit your cancellation through the official method
- Use Method 1 (self-service account cancellation) as your first choice if it is available
- If Method 1 fails or shows an error, immediately move to Method 2 (email to [email protected])
- If you do not receive email confirmation within 72 hours, proceed to Method 3 (telephone +1-844-692-7226)
- Always request written confirmation from Arccos, whether via email or telephone
Step 4: confirm cancellation and verify no future charges
- Save all cancellation confirmation emails to a folder or cloud storage
- After 3 to 5 business days, log back into your Arccos account and verify that your membership status shows "cancelled" or "inactive"
- Monitor your bank account or credit card statement for 30 days to ensure no charge appears on your renewal date
- If a charge appears despite your cancellation request, contact your bank or credit card company immediately and provide proof of your cancellation attempt
Refunds: what happens to money you have already paid
Arccos membership is a subscription service, not a one-time purchase, so refund policy depends on the timing of your cancellation and whether your country's consumer law provides a refund right.
Refunds within 14 days of purchase or renewal
Under the Consumer Protection Act 1999, you have the right to cancel most consumer contracts within 14 days of entering into the contract and receive a full refund. For Arccos, a "contract" is formed either when you first purchase the membership or when the subscription automatically renews. If you cancel within 14 days of a charge date, you have a legal right to request a refund of that charge.
Yafee recommends contacting Arccos support and explicitly stating: "I am cancelling within 14 days of my billing date and request a refund under the Consumer Protection Act 1999." Provide the date of the charge, the amount in USD and RM, and a copy of your billing receipt.
Refunds after 14 days and mid-cycle cancellation
If you cancel more than 14 days after a charge, Arccos is not legally obligated to refund the annual fee you have already paid, because you have had the service for longer than the statutory cooling-off period. However, you can cancel before the next renewal date to prevent future charges. Consequently, your focus shifts from refunding the past charge to stopping the next one.
Many Malaysian credit card companies and banks offer purchase protection or chargeback rights that extend beyond 14 days if the seller breached the contract (for example, if Arccos charged you without clear prior notice). Consult your card issuer if you believe Arccos renewed without proper notice.
Requesting a refund from Arccos
Send a refund request email to [email protected]. Include:
- Your billing date and the charge amount (USD and RM equivalent)
- Your cancellation request date
- The reason: "The charge was not authorised / The renewal terms were not clearly disclosed / I am within 14 days of billing and entitled to cancel under the Consumer Protection Act 1999"
- A copy of your billing receipt and cancellation confirmation email
- Your request for processing the refund to your original payment method within 10 business days
Allow 5 to 10 business days for Arccos to respond. If Arccos refuses, file a dispute through your payment provider (your bank or credit card company) and provide the email chain as proof.
Pricing breakdown and annual cost comparison
Understanding the true cost of your Arccos membership helps you decide whether cancellation is the right choice. The table below shows the membership tiers and billing structure for reference.
| Membership tier | Advertised monthly rate (USD) | Actual annual charge (USD) | Malaysian equivalent (RM, approximate) |
|---|---|---|---|
| Arccos Caddie free tier | USD 0 | USD 0 | Free |
| Arccos Caddie Pro (standard paid membership) | USD 16.67 per month (marketed) | USD 200 per year | RM 945 (approximate) |
| Arccos Air bundle (includes first year) | USD 16.67 per month (year 2+) | USD 200 per year (after year 1 included) | RM 945 (after year 1 included) |
| Arccos Smart Sensors GEN 4 bundle (includes first year) | USD 16.67 per month (year 2+) | USD 200 per year (after year 1 included) | RM 945 (after year 1 included) |
Note: pricing is accurate as of publication and may change. Exchange rate used: 1 USD = approximately RM 4.73. Verify current rates with your bank before disputing any charge. Yafee regularly updates this guide to reflect current Arccos pricing, so check back if you need the most recent figures.
After cancellation: what happens to your account and data
Cancelling your Arccos membership does not immediately delete your account or data, but it does deactivate your access to premium features. Here is what you can expect after your cancellation is processed.
Your account status and feature access
Once Arccos processes your cancellation, your membership status will change from "active" to "cancelled" or "inactive" in your account settings. You will lose access to Strokes Gained Analytics, AI strategy recommendations, and detailed club distance tracking-the paid features. You may retain limited access to basic scorekeeping and historical round data under the free tier, depending on Arccos's data retention policy.
Arccos does not provide a public, detailed timeline for when data is deleted after cancellation, so Yafee strongly recommends exporting all your statistics and round history before you cancel. This way, you preserve your golf records even if Arccos removes them later.
Reactivation and returning to paid membership
If you cancel and later decide you want to rejoin, you can reactivate your Arccos membership by logging into your account and selecting "renew membership" or "upgrade to Pro." Arccos may offer a promotional discount to returning members. Your historical data may be preserved or deleted depending on how long you have been cancelled; contact Arccos support if this matters to you.
Monitoring for unauthorised charges
After you cancel, monitor your bank account or credit card statement for 60 days to ensure no charges appear. Many subscription services in Malaysia and abroad have been known to charge users multiple times or re-enrol them without consent. If a charge appears after your cancellation date, immediately contact your bank and file a dispute, providing your cancellation confirmation email as proof.
Common mistakes to avoid during cancellation
Cancellation is straightforward if you follow a clear process, but small oversights can leave you vulnerable to continued charges. Here are the pitfalls Yafee has observed among Malaysian users.
Mistake 1: cancelling only the app, not the subscription
Deleting the Arccos app from your phone does not cancel your membership or stop billing. The subscription exists at the account level on Arccos's servers, not on your device. If you delete the app without formally cancelling through your account settings or email, Arccos will still charge you on your renewal date. Always cancel through the methods outlined in this guide, not by deleting the app.
Mistake 2: failing to save cancellation confirmation
If Arccos processes your cancellation but does not send you a confirmation email, or if you do not save the confirmation you receive, you will have no proof if a disputed charge later appears. Always screenshot your account settings showing the cancelled status and save all emails from Arccos related to your cancellation. Yafee recommends creating a dedicated folder in your email or cloud storage labelled "Arccos Cancellation Evidence" and keeping all documents there for at least one year.
Mistake 3: cancelling right on the renewal date
If your renewal date is tomorrow and you cancel today, Arccos may still process today's charge before your cancellation takes effect. Ideally, cancel at least 5 to 7 days before your renewal date to allow time for processing. If you cancel on or after the renewal date and a charge appears, contact Arccos immediately and request a refund, citing the timing issue.
Mistake 4: not following up if support does not respond
If you email Arccos at [email protected] and receive no response within 72 hours, do not assume the cancellation went through. Follow up with a second email and simultaneously call +1-844-692-7226 to cancel by phone. Yafee advises treating each silence from support as a failure and immediately escalating to the next method.
Mistake 5: ignoring payment provider protections
Your bank or credit card company offers chargeback and dispute resolution that Arccos cannot override. If Arccos refuses to refund an unauthorised charge or continues charging after cancellation, your payment provider is your backstop. Do not accept "no refund" from Arccos as final; escalate to your bank and provide evidence of your cancellation attempt. Malaysian banks, including Maybank, CIMB, and Public Bank, regularly reverse charges for undisclosed subscription renewals.
Should you cancel Arccos? weighing the decision
Cancellation makes sense if you no longer use the advanced features, find the annual fee too high, or want to stop automatic billing. Consider this checklist to confirm cancellation is right for you.
Reasons to cancel Arccos
- You rarely track rounds or use the app anymore
- The annual fee (USD 200 / RM 945) no longer fits your budget
- You found a free or cheaper golf-tracking alternative
- You did not authorise the automatic renewal or were not clearly informed of the billing date
- You want to switch to a competitor (e.g., Golfshot, 18 Birdies, or TheGrint)
Reasons to keep Arccos
- You actively use Strokes Gained Analytics to improve your game
- You track every round and rely on historical data for trend analysis
- The annual fee is affordable and provides consistent value
- You own Arccos hardware (Air or Smart Sensors) and want to maximise that investment
- You play regularly (more than 20 rounds per year) and justify the cost per round
Contact details and escalation process for malaysian users
If self-service cancellation or standard support does not resolve your issue, use the escalation steps below to reach Arccos management or file a formal complaint.
Primary contact methods
Email: [email protected]
Telephone: +1-844-692-7226 (Monday to Friday, 11 am to 3 pm EST / 11 pm to 3 am MYT)
Arccos Golf, LLC headquarters: Stamford, Connecticut, United States. No dedicated Malaysian office or local cancellation address exists.
Escalation if Arccos does not respond or refuses to cancel
If Arccos fails to cancel your membership within 5 business days or refuses your refund request, escalate as follows:
- File a dispute with your payment provider (your bank or credit card company). Provide all email correspondence and cancellation confirmation as evidence. Malaysian card networks (VISA, Mastercard) typically resolve disputes in your favour if the seller failed to honour a cancellation request or charged without proper notice.
- Submit a formal complaint to the Federation of Malaysian Consumers Associations (FMCA) at www.fmca.org.my. Include copies of your cancellation request, the charge receipt, and Arccos's response (or silence).
- Contact the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) Consumer Affairs Bureau if the FMCA does not achieve resolution within 30 days. Complaints can be filed online at www.kpdnhep.gov.my.
Under the Consumer Protection Act 1999, Arccos must honour your cancellation and refund request if you are within the statutory 14-day period or if the company breached the contract by failing to disclose renewal terms. Malaysian consumer authorities take subscription disputes seriously and will escalate if necessary.
Yafee's role in supporting your cancellation
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by providing clear, legally grounded cancellation guides like this one. If you get stuck at any step-whether Arccos's website is unclear, support does not respond, or you need help preparing a dispute claim-Yafee offers guidance based on consumer law and real-world cancellation experience. Visit yafee.com for resources on cancelling other services and understanding your consumer rights.
Yafee regularly updates this guide to reflect changes in Arccos's cancellation process or Malaysian consumer law, so check back if your situation changes or if new regulations come into force. Your cancellation is a matter of contract law and consumer protection; Yafee ensures you understand both.
Key takeaways and next steps
Cancelling Arccos in Malaysia requires three actions: obtaining clear evidence of your current billing status, submitting a formal cancellation request through the official channels, and monitoring for unauthorised charges after cancellation. Arccos operates solely through United States-based support, so expect longer response times due to the 12-hour time difference.
Your legal rights under the Consumer Protection Act 1999 protect you from undisclosed renewal charges and unfair cancellation barriers. If Arccos refuses to cancel or continues charging after you cancel, you can dispute the charge through your bank or escalate to Malaysian consumer authorities.
Start your cancellation now by signing into your account and navigating to membership settings. If you encounter any errors or Arccos does not confirm your cancellation within 72 hours, send an email to [email protected] with the subject line "Arccos Membership Cancellation Request" and include your account details. Save all confirmation emails immediately. Yafee is here to help if you need clarification on any step-visit yafee.com to review this guide or contact consumer support resources tailored to your situation. The faster you cancel, the sooner you stop recurring charges and reclaim control over your subscription billing.