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Frequently asked questions
Cancel Arccos: Step-by-Step Guide
How to cancel Arccos golf and stop recurring charges in the philippines
Understanding Arccos and why filipinos cancel
Arccos is a golf performance tracking platform that uses club sensors and mobile app analytics to measure your game. The service combines automatic shot tracking, distance analytics, and detailed statistics to help serious golfers improve their play. However, Arccos operates on an auto-renewal subscription model, which means charges continue indefinitely until you actively cancel. For users in the Philippines, understanding how this service works and recognising when to cancel is essential, because billing surprises are common when the subscription terms are unclear.
How Arccos works and what you pay for
Arccos pairs small sensors that attach to your golf clubs with a mobile app. During each round, the sensors automatically track your shots, distances, and club selection. The sensors transmit this data to your phone, where the Arccos app stores and analyses your performance history. You access all analytics, shot summaries, adjusted yardages, and detailed statistics through the app and the Arccos website.
The critical point is this: your access to all Arccos features depends entirely on maintaining an active subscription. The moment your subscription expires or you cancel, you lose access to the app's full feature set and the historical data stored in your account. You do not own the data permanently; you rent temporary access to it.
Subscription pricing in philippine pesos
Arccos offers two main subscription plans. Both renew automatically each month unless you cancel. The following table shows the current pricing:
| Subscription plan | USD per month | Approximate PHP per month | What you get |
|---|---|---|---|
| Game Tracking Subscription | $16.67 | PHP 942 | Automatic shot tracking, round summaries, club analytics |
| Smart Laser Subscription | $16.67 | PHP 942 | All Game Tracking features plus rangefinder integration and pin distances |
| Free tier (limited) | Free | Free | Basic shot logging only; limited analytics |
Most users run into trouble because free trials automatically convert to paid subscriptions after the trial period ends. If you do not cancel before the trial expires, Arccos begins charging your payment method immediately. These charges continue every month until you submit a valid cancellation request.
Your legal rights as a consumer in the philippines
You have clear statutory protections under Philippine consumer law. Understanding these rights puts you in a strong position if Arccos refuses to cancel your subscription or continues billing after you request cancellation.
The consumer act of the philippines and subscription protection
The Consumer Act of the Philippines (Republic Act No. 7394) explicitly protects consumers against deceptive billing practices and unfair subscription terms. Under this law, Arccos must disclose all auto-renewal terms clearly and conspicuously before you pay. The terms cannot be hidden, obscured, or buried in fine print.
The law also grants you the absolute right to cancel any subscription service without penalty. Arccos cannot refuse your cancellation request simply because you are still within a contract period. Furthermore, the company must honor cancellation requests submitted through its stated channels within a reasonable timeframe, typically 7 to 14 business days.
If Arccos continues charging your payment method after you have submitted a valid cancellation request, that is a violation of the Consumer Act. The company must stop billing you immediately upon receiving your cancellation.
Your legal position on refunds and dispute resolution
Under the Consumer Act, you may be entitled to a refund if:
- Arccos continues charging you after your cancellation date has passed.
- Charges appear on your account without your authorization.
- The service materially fails to deliver what was promised (for example, the app stops working and Arccos refuses to fix it).
- Arccos charged you without displaying clear, upfront disclosure of auto-renewal terms.
If Arccos refuses to process your cancellation or denies a refund you are entitled to, escalate your complaint to the Department of Trade and Industry (DTI) or the Philippine National Consumers Affairs Group (NCAG). Both agencies enforce the Consumer Act and can compel companies to honour refund requests.
How to cancel Arccos subscription step by step
Arccos does not advertise multiple cancellation methods on its website. Your primary option is direct contact with the company via email or phone. Follow these steps to ensure your cancellation is processed and documented.
Step 1: gather your account information
Before you contact Arccos, collect the following details:
- Your registered email address on the Arccos account.
- Your full name and phone number associated with the account.
- Your billing address (the address where Arccos sends invoices).
- Your subscription start date or account creation date.
- Any confirmation emails from Arccos showing charges or trial enrollment.
Having this information ready accelerates the cancellation process and prevents Arccos from claiming they cannot locate your account.
Step 2: send a written cancellation request via email
Email your cancellation request to [email protected]. Use the following template:
Subject: Request to cancel subscription
Dear Arccos support team,
I request immediate cancellation of my Arccos subscription effective today's date. My account details are as follows:
Email: [your email]
Full name: [your name]
Phone: [your phone]
Billing address: [your address]
Account creation date: [date]
I confirm that I wish to cancel all recurring charges and request written confirmation of the cancellation date and the final billing date. Please confirm receipt of this email within 48 hours.
Regards,
[Your name]
Sending a written request creates a documented record. If Arccos later claims it never received your cancellation, you have email proof with a timestamp. This evidence is critical if you need to file a complaint with the DTI or NCAG.
Step 3: follow up with phone contact if email is not acknowledged
Arccos customer support operates Monday to Friday, 11 am to 3 pm Eastern Standard Time (EST). When you convert this to Philippine time, support is available from approximately 12 am to 4 am Philippine Standard Time (PST) the same day, or 1 am to 5 am PST during US daylight saving periods. This time zone mismatch makes live phone contact difficult for most Filipino users.
If you choose to call, use the number 844-692-7226. Have your account details ready. Ask the support representative to:
- Confirm your subscription is cancelled effective immediately.
- Provide a cancellation confirmation number in writing.
- Confirm the exact date of the final charge.
- Email you written confirmation within 24 hours.
Record the date, time, and name of the representative you speak with. This information helps if you later dispute a charge or file a complaint.
Step 4: verify cancellation within 3 to 5 business days
After sending your cancellation email or calling, wait 3 to 5 business days for confirmation. Log into your Arccos account and check your subscription status. The app or website should show your subscription as "cancelled" or "inactive". If the status still shows "active" after 5 business days, send a follow-up email referencing your original cancellation request.
Do not assume silence means approval. Arccos may lose or overlook your initial request. Persistent follow-up ensures the company acts on your cancellation.
Step 5: monitor your payment method for charges
After cancellation, monitor your credit card or bank account for any charges from Arccos Golf LLC in the 30 days following the confirmed cancellation date. The company should not charge you after your cancellation is processed. If a charge appears, this is unlawful billing and gives you grounds for a refund dispute.
Yafee recommends keeping all cancellation emails and confirmation numbers for at least 12 months. This documentation protects you if Arccos attempts to charge you months later and claims the subscription was never cancelled.
Refund process and recovering unauthorized charges
If Arccos continues charging you after cancellation or charges you without authorization, you have multiple options to recover the money.
Request a refund directly from Arccos
Email Arccos with your refund request and specify which charges you dispute. Reference your original cancellation request email. Arccos typically responds within 5 to 10 business days. If the company refuses to refund charges that occurred after your cancellation date, the refusal violates the Consumer Act and gives you grounds for a formal complaint.
Dispute the charge with your bank or card issuer
If Arccos refuses to issue a refund, contact your credit card company or bank immediately. File a dispute for any charges that occurred after your cancellation date or that you did not authorize. In the Philippines, most banks and card issuers offer chargeback protection for disputed subscription charges. Provide your bank with copies of your cancellation email and all correspondence with Arccos.
The bank will investigate the dispute and typically reverse the charge within 30 to 60 days. Arccos then has the opportunity to contest the chargeback, but if you have documented proof of your cancellation, the bank will rule in your favor.
File a complaint with the DTI or NCAG
If direct resolution fails and your bank refuses to reverse the charges, file a formal complaint with the Department of Trade and Industry (DTI) or the Philippine National Consumers Affairs Group (NCAG). Both agencies have the authority to compel Arccos to issue refunds for violations of the Consumer Act.
Your complaint must include:
- Your full name and contact details.
- Copies of all correspondence with Arccos (emails, phone call notes, confirmation numbers).
- Bank statements showing all disputed charges.
- A clear statement of which charges you dispute and why (e.g., charges after cancellation date).
- The amount you are seeking as a refund.
The DTI and NCAG handle complaints at no cost to you. The agencies will contact Arccos on your behalf and demand compliance with the Consumer Act. In most cases, companies choose to refund disputed charges rather than face formal enforcement action.
Common mistakes to avoid when cancelling
Cancellation is straightforward if you follow the correct process, but small errors can create delays or leave you vulnerable to continued charges.
Mistake 1: assuming account deletion equals cancellation
Deleting the Arccos app from your phone does not cancel your subscription. The app deletion only removes the software from your device. Your subscription remains active and Arccos continues charging your payment method. You must explicitly request subscription cancellation through email, phone, or the company's official cancellation channel.
Mistake 2: failing to get written confirmation
Verbal cancellation requests (phone calls without follow-up email) are risky. If the support representative fails to process your request, Arccos may claim no cancellation was ever submitted. Always follow a phone call with a written email confirming the date and time of the call and the representative's name. This creates proof that you requested cancellation.
Mistake 3: not monitoring billing after cancellation
Some users assume that once they request cancellation, Arccos will automatically stop charging them. In reality, you must actively verify that the final charge is the only charge after your cancellation date. Yafee recommends setting a calendar reminder to check your bank account 30 days after the cancellation date. If an unexpected charge appears, dispute it immediately before the charge dispute window closes (typically 90 days from the charge date).
Mistake 4: allowing too much time to pass before disputing charges
Credit card companies and banks typically allow 60 to 90 days from the charge date to file a dispute. If you notice a wrongful Arccos charge six months later, you may be outside the dispute window and unable to recover the money through your bank. Check your statements regularly and dispute unauthorized charges within the first 30 days.
What happens after you cancel Arccos
Cancellation takes effect on the date Arccos confirms it. Understand what changes immediately and what happens to your data.
Immediate changes to your account
The moment your cancellation is processed, the following occurs:
- Your access to the full Arccos app and website is revoked. You can no longer view detailed analytics, round summaries, or club statistics.
- The sensors on your clubs continue to function, but without an active subscription, the data is not transmitted to the Arccos cloud or synced to the app.
- Any pending charges up to the cancellation date are final. No further charges should appear after the confirmed cancellation date.
What happens to your golf data
Arccos does not delete your historical data immediately upon cancellation. However, you lose all access to view it. In theory, if you re-subscribe to Arccos in the future, your old data may still be available in your account. Nevertheless, do not rely on this. Contact Arccos support before cancelling if you need to export or backup your historical statistics and round data. The company may be able to provide a data export in CSV or other formats before your access is revoked.
Pricing comparison and cancellation timeline
The following table summarizes the financial impact of Arccos and the cancellation timeline:
| Timeline item | Cost or action |
|---|---|
| Free trial period (typical) | PHP 0 (7 to 30 days, depends on promotion) |
| First paid month (if not cancelled) | PHP 942 (automatic charge after trial) |
| Monthly subscription (ongoing) | PHP 942 per month |
| Cost of 12 months without cancellation | PHP 11,304 |
| Time to process cancellation request | 3 to 7 business days |
| Final charge after cancellation date | PHP 0 (no further charges) |
The key insight is this: delaying cancellation by even one month costs PHP 942. If you are certain you want to cancel, act immediately rather than waiting for the "right time". The sooner you cancel, the sooner the charges stop.
How to contact Arccos for cancellation
Use the following contact details to submit your cancellation request. Arccos is operated by Arccos Golf LLC, a company incorporated and registered in Connecticut, United States. All support inquiries are handled through a central support team based in the United States.
Email address
This is the primary and most reliable channel for cancellation requests. Send your cancellation email using the template provided in Step 2 above. Include all account details and request written confirmation. Expect a response within 5 to 10 business days. Yafee strongly recommends email over phone because it creates a permanent record of your cancellation request.
Phone number
1-844-692-7226 (US number; calls from the Philippines may incur international charges)
Support hours: Monday to Friday, 11 am to 3 pm EST. From the Philippines, this corresponds to late evening or early morning depending on daylight saving time. If you call, have your account details ready and ask for written confirmation to be emailed to you within 24 hours.
Mailing address for formal correspondence
If you need to send formal written notice or dispute documents, mail them to:
Arccos Golf LLC
700 Canal Street, 2nd Floor
Stamford, CT 06902
United States
Use registered mail or a courier service that provides delivery confirmation. This is useful if you need to establish proof that Arccos received your formal cancellation notice. Yafee recommends email as your first method, but formal mail provides additional legal protection if disputes arise.
Summary and next steps
Cancelling Arccos requires you to submit a clear, written cancellation request via email to [email protected] or by phone to 844-692-7226. Include your full account details and request written confirmation. You have the absolute right to cancel under the Consumer Act of the Philippines (Republic Act No. 7394), and Arccos must honor your cancellation without penalty.
Your statutory protections are strong. If Arccos refuses to cancel, continues charging you after cancellation, or denies a refund you are entitled to, escalate to the Department of Trade and Industry (DTI) or the Philippine National Consumers Affairs Group (NCAG). Both agencies enforce the Consumer Act and can compel the company to comply.
Document every step: save all cancellation emails, confirmation numbers, and bank statements showing charges. Monitor your payment method for 30 days after the confirmed cancellation date. If an unauthorized charge appears, dispute it with your bank immediately.
Yafee has helped thousands of consumers navigate subscription cancellations by providing clear, legally grounded guidance. Visit Yafee.com to explore more detailed resources on consumer rights, refund procedures, and how to dispute charges with your bank. Yafee's contract law specialists are available to answer questions about your specific situation. Whether you are cancelling a free trial or a long-running subscription, Yafee ensures you understand your legal position and the exact steps to take. Trust Yafee to guide you through the cancellation process with confidence and clarity.