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Frequently asked questions
Cancel Arccos: Step-by-Step Guide
How to cancel Arccos golf in new zealand and protect your consumer rights
Why you might cancel Arccos golf
Arccos Golf combines clip-on sensors for your clubs with a mobile app that tracks your shot data and delivers AI-powered coaching advice. You subscribe to the app separately from the hardware, which means your cancellation options depend on which product you want to stop paying for. Many golfers cancel because the recurring subscription no longer fits their budget, they've switched to a competing platform, or they simply aren't using the service regularly enough to justify the cost. Whatever your reason, understanding your consumer rights under New Zealand law will put you in control of the process.
What Arccos golf actually is
Arccos is a technology platform that syncs small sensors attached to your golf clubs with a mobile application. Every shot you play is recorded; the app then generates analytics about your performance, distance patterns, and shot accuracy. Access to these features, including the AI Caddie coaching tool, requires an active paid subscription to the app. Importantly, your hardware and your app membership operate on separate billing cycles, so cancelling one does not automatically cancel the other.
Hardware versus subscription: which should you cancel?
This distinction is crucial. If you own Arccos sensors outright, you own the physical hardware forever. What you're actually paying for is the app subscription that unlocks the analytics and coaching features. Some hardware bundles, particularly Arccos Smart Sensors Gen 1, come with lifetime app access included. Most newer models include a one-year membership or free trial, after which you'll face recurring subscription charges. You may cancel just the app subscription while keeping the sensors, or you may seek a refund for hardware purchased within the consumer protection window.
Arccos golf pricing and what you pay in new zealand
Before you cancel, verify exactly what you're being charged for and when your next renewal occurs.
Current subscription and hardware costs
| Product or plan | Price (NZD) | Billing period | What's included |
|---|---|---|---|
| Arccos Smart Sensors Gen 3+ | $339.90 | One-time purchase; 1 year membership included | 14 sensors, AI Caddie, shot tracking, GPS |
| Arccos Smart Sensors Gen 4 | $529.90 | One-time purchase; free trial included | 14 sensors, AI Caddie, shot tracking, GPS |
| Arccos Link Pro | $419.95 | Hardware only; app subscription required separately | Pocket device, wireless charging, portable tracking |
| Arccos Smart Sensors Gen 1 | $115.00 | One-time purchase with lifetime app access | Gen 1 sensors, free lifetime app subscription |
| Arccos subscription renewal | Varies (typically $49-99 NZD annually) | Annual or monthly, depending on plan tier | App access, analytics, AI Caddie, GPS features |
Log in to your account on au.arccosgolf.com right now to check your renewal date and current plan tier. This information will be essential when you contact Arccos to cancel. Yafee recommends taking a screenshot of your billing summary before you proceed, so you have evidence of your subscription details if any dispute arises.
Your consumer rights under new zealand law
New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986 establish your rights as a consumer purchasing goods or services. Understanding these protections gives you leverage if Arccos Golf resists your cancellation or refuses a legitimate refund.
What the consumer guarantees act covers
Under the Consumer Guarantees Act, goods and services supplied to you must be of acceptable quality, fit for purpose, and supplied within a reasonable timeframe. If hardware fails within a reasonable period after purchase, or if the service you receive does not match what was promised, you have the right to a refund, repair, or replacement. The Act protects you even if the contract terms attempt to exclude these guarantees. Furthermore, the Fair Trading Act prohibits misleading conduct and false representations about cancellation policies.
Your legal position on subscription cancellation
In New Zealand, a consumer may cancel a distance contract (which includes most online subscriptions) within 14 days of entering the agreement without providing a reason. This right applies to your initial purchase of the service. After that 14-day window, your right to cancel depends on what the contract states. However, if Arccos Golf has misrepresented the cancellation process, made it unreasonably difficult to cancel, or charged you without clear consent, you can lodge a complaint with the Commerce Commission, the government agency responsible for enforcing consumer law in New Zealand.
Why documentation matters
Keep all emails, receipts, account screenshots, and confirmation messages related to your subscription. If Arccos Golf refuses to cancel or disputes your refund claim, you'll need evidence of your cancellation request and the company's response. Yafee strongly advises preserving these documents before you contact the company, because they become your proof of the transaction and your cancellation attempt should a dispute escalate to the Commerce Commission.
How to cancel Arccos golf subscription
Arccos Golf does not publish a physical cancellation address in New Zealand; instead, you must initiate cancellation through one of three methods: the online account dashboard, email, or telephone.
Step 1: log into your Arccos account and check your renewal date
- Visit au.arccosgolf.com and log in with your username and password.
- Navigate to your account settings, typically labelled "My Account" or "Manage Membership".
- Look for your billing summary and next renewal date.
- Take a screenshot of this information for your records.
Step 2: cancel through the online dashboard (preferred method)
The fastest way to cancel is through your account settings, because you receive an immediate confirmation and your cancellation is recorded in Arccos's system instantly.
- Log in to au.arccosgolf.com.
- Select "Manage Membership" or equivalent option in your account menu.
- Locate the "Cancel Subscription" button and click it.
- Follow the on-screen prompts, which may include a cancellation reason survey.
- You will receive a confirmation email immediately; save this email.
- Verify that your status changes to "Cancelled" or "Inactive" within 24 hours.
Step 3: cancel by email (if dashboard option is unavailable)
If you cannot access the online dashboard or the cancellation option is not visible, send a written cancellation request to Arccos.
- Compose an email to [email protected] with the subject line "Subscription Cancellation Request".
- Include the following information:
- Your full name as it appears on your Arccos account.
- Your email address associated with the account.
- Your account number (if available).
- Your current plan and renewal date.
- A clear statement: "I request cancellation of my Arccos Golf app subscription, effective immediately."
- Send the email and request a read receipt or reply confirmation.
- Arccos should respond within 2-5 business days; if you do not hear back, send a follow-up email.
- Save all correspondence in a folder for your records.
Step 4: cancel by telephone (for urgent cancellations)
If you need immediate confirmation or prefer to speak directly with a representative, call Arccos customer support.
- Call +1 (844) 692-7226 (Arccos's toll-free number from New Zealand).
- Inform the representative that you wish to cancel your app subscription.
- Provide your account email and any account details they request.
- Ask the representative to confirm your cancellation date and email you a confirmation ticket or reference number.
- Note the representative's name, call time, and any confirmation number provided.
Step 5: verify your cancellation was processed
- Check your email for a cancellation confirmation message within 24-48 hours.
- Log in to your Arccos account again and confirm your subscription status shows as "Cancelled" or "Inactive".
- If your account still shows as active after 48 hours, send a follow-up email to [email protected] referencing your cancellation request date and any confirmation number provided.
- Do not make any additional payments if you have cancelled; if a charge appears after cancellation, contact your bank immediately to dispute it.
Refunds and cancellation timing
Your right to a refund depends on when you cancel relative to your renewal date and how long you have held the subscription.
Refunds within the 14-day cooling-off period
If you purchased your Arccos subscription fewer than 14 days ago, you are entitled to a full refund under New Zealand's Consumer Guarantees Act (distance contract provisions). Contact Arccos with your cancellation request and explicitly state that you are exercising your 14-day cancellation right. Provide your purchase date and receipt. Arccos is required by law to refund you within 30 days; if they refuse, you can escalate your complaint to the Commerce Commission.
Refunds after the 14-day window
After 14 days, your refund entitlement depends on whether Arccos's terms allow pro-rata refunds and whether you have a legitimate reason to cancel (such as a service malfunction). Generally, once the cooling-off period ends, you are bound by the cancellation terms you agreed to at purchase. However, if the service is not fit for purpose, does not match the description, or has become unavailable, you may still claim a refund. Yafee recommends referencing the specific service failure in any refund request and offering evidence (such as screenshots showing features no longer working).
Billing timing and pro-rata cancellations
If you cancel mid-way through a billing cycle and Arccos's terms provide for pro-rata refunds, the company will credit your account or refund the unused portion. Request clarification from Arccos on whether your cancellation qualifies for a pro-rata refund. Do not assume you will receive nothing; ask the company directly.
What happens after you cancel
Once your subscription is cancelled, you will lose access to the analytics, AI Caddie coaching, and most features of the Arccos app. Your hardware remains yours to keep, but without an active subscription, the sensors will not sync with the app.
Access to your data
Before you cancel, download or export any historical shot data, statistics, or reports you want to preserve. Log in to your account and look for an export option, typically under Settings or Data Management. Arccos may retain your account data for a period after cancellation, but you should assume access will be removed once your subscription terminates.
Reactivating your subscription
If you change your mind within a reasonable timeframe after cancellation, you may be able to reactivate your subscription by paying the next renewal fee. However, Yafee cannot guarantee that Arccos will reinstate your old account with the same billing settings. Contact [email protected] if you wish to reactivate and ask whether you will be charged the full annual fee or a pro-rata amount.
Hardware and sensors
Your Arccos sensors remain fully functional hardware. Even without an active app subscription, the sensors will not stop working; they simply will not sync with the app. If you purchase a new subscription in the future, the sensors will pair with your account again. Alternatively, you can sell your Arccos hardware to another golfer or donate it.
Common mistakes to avoid when cancelling
Cancelling a subscription can feel straightforward, but many consumers make errors that delay the process or create disputes.
Failing to check your renewal date before you cancel
If you cancel close to your renewal date, you may find that the system has already charged you for the next billing period before processing your cancellation. Log in right now and write down your exact renewal date. If your cancellation request arrives after the automatic charge has been processed, you will need to request a refund separately. Timing your cancellation 3-5 days before renewal gives you the safest window.
Cancelling through the dashboard but forgetting to confirm by email
The online dashboard is reliable, but disputes sometimes arise about whether a cancellation was actually submitted. If you use the dashboard method, follow up with a brief email to [email protected] stating: "I cancelled my subscription through the online account dashboard on [date]. Please confirm receipt of my cancellation." This creates a paper trail and prevents Arccos from claiming they never received a cancellation request.
Not saving confirmation emails or account screenshots
Yafee emphasises this point repeatedly because it is the most common cause of refund disputes. Save every email from Arccos, every confirmation number, and every account screenshot. If a charge appears after cancellation and you need to dispute it with your bank or escalate to the Commerce Commission, you will need proof that you actually cancelled. Digital proof matters.
Assuming automatic payment is still active without verifying
Even after you cancel, check your bank statements for the next 2-3 billing cycles to confirm no further charges appear. If a charge does appear after your cancellation date, immediately contact your bank to initiate a dispute or chargeback. Do not rely on Arccos to stop charging you; verify the cancellation yourself by reviewing your statements and your account status.
Comparison: keep Arccos versus cancel
Before you finalise your decision to cancel, consider whether the platform is genuinely not serving you or whether a lower-tier subscription might be a better fit.
| Factor | Keep your subscription | Cancel your subscription |
|---|---|---|
| Cost fit | Annual fee aligns with your golf frequency and budget. | Annual fee no longer justifies the value you receive. |
| Feature use | You actively use shot tracking, AI Caddie, or GPS distance. | You rarely open the app or use its features. |
| Data value | You review analytics regularly and improve your game based on insights. | You don't act on the data provided. |
| Hardware investment | You own the sensors outright and want to keep using them. | You don't use the sensors or want to switch to a competing platform. |
| Alternative platforms | Arccos offers better features than competing golf apps you've tried. | You've found a competitor (e.g., Golfpad, Eighteen Holes) that suits you better. |
Should you pause instead of cancel?
Some subscription platforms allow temporary suspension rather than outright cancellation. Check with Arccos to see whether a temporary pause is available, which would let you stop paying while preserving your account and data. This option is useful if you plan to return to the app later (for example, after the off-season). Contact [email protected] and ask: "Can I temporarily suspend my subscription instead of cancelling?"
What to do if Arccos refuses to cancel
In rare cases, a company may refuse a cancellation request or claim the subscription cannot be cancelled. This is a violation of New Zealand consumer law.
Your escalation steps
- Send a formal written request by email to [email protected], stating: "I am formally requesting cancellation of my subscription. I expect a confirmation of cancellation within 5 business days. If I do not receive confirmation, I will escalate this matter to the Commerce Commission."
- Wait 5 business days for a response.
- If Arccos does not respond or refuses, lodge a complaint with the Commerce Commission by visiting beehive.govt.nz/commerce-commission or calling 0800 943 600.
- Provide the Commission with:
- Copies of all emails and cancellation requests.
- Screenshots of your account and billing information.
- A summary of your attempts to cancel and Arccos's response (or lack thereof).
- Your bank statements showing charges after your cancellation request.
- The Commerce Commission will investigate and can order Arccos to refund you and cease unlawful billing practices.
Disputing charges with your bank
If Arccos continues to charge your account after you've cancelled, contact your bank immediately and request a dispute or chargeback on the unauthorised charges. Your bank can reverse charges within a certain period (usually 60 days), and this action may prompt Arccos to honour your cancellation request. Provide your bank with copies of your cancellation request and confirmation emails.
Contacting Arccos golf in new zealand
Although Arccos Golf is a US-based company, it serves New Zealand customers through its Australian platform. Use the following contact details to request cancellation or resolve billing issues.
Email support
Email: [email protected]. Include "Cancellation Request" in the subject line and provide your full account details, renewal date, and reason for cancellation. Expect a response within 2-5 business days.
Telephone support
Phone: +1 (844) 692-7226 (toll-free from New Zealand). Have your account email and membership number ready. This number connects you to Arccos's US customer service team, which handles New Zealand accounts.
Online account management
Visit au.arccosgolf.com and log into your account. Use the "Manage Membership" section to cancel, view billing details, or contact support through the in-app chat (if available).
If Arccos fails to respond
If Arccos does not respond to your cancellation request within 10 business days, escalate to the Commerce Commission. Yafee has helped thousands of consumers successfully cancel subscriptions and claim refunds by following this process and documenting every step. You have legal rights, and persistence backed by documentation will protect those rights.
Summary and next steps
Cancelling your Arccos Golf subscription in New Zealand is straightforward if you follow the correct procedure and document your actions. You are protected by the Consumer Guarantees Act, which entitles you to cancel distance contracts within 14 days and to refunds if the service is not fit for purpose. Start by logging into your account on au.arccosgolf.com, checking your renewal date, and submitting a cancellation request through the dashboard or via email to [email protected]. Save all confirmation emails and account screenshots. If Arccos refuses to honour your cancellation, contact the Commerce Commission at 0800 943 600.
Yafee is committed to helping consumers understand their rights and navigate subscription cancellations with confidence. Whether you're cancelling Arccos Golf or any other SaaS service, the principles remain the same: document everything, understand your legal position, and escalate to the appropriate regulator if the company fails to comply. Visit yafee.com for additional guides on cancelling other subscriptions and for templates you can use in your cancellation correspondence.
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