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Frequently asked questions
Cancel Arccos: The Right Way to Stop Charges
How to cancel Arccos golf and stop unwanted charges
What Arccos is and why you might want to cancel
Arccos is a golf analytics platform that uses sensor technology attached to your clubs to track your shots and deliver performance insights across rounds and seasons. You typically purchase hardware bundles that include an initial subscription period, then your Game Tracking membership renews automatically until you cancel. In Canada, you can buy Arccos equipment through the Canadian store using Canadian dollars, though billing statements may reference U.S. pricing structures.
Many Canadian golfers sign up through promotional offers bundled with EA Sports, Srixon, or Cleveland equipment that include free trial periods. Once those trials expire, your credit card gets charged automatically each month. If you never intended to continue beyond the trial, or if the subscription no longer aligns with your budget or interests, cancelling promptly prevents unexpected recurring charges.
When cancellation makes sense
You should cancel Arccos if you've stopped using the app, no longer value the shot-tracking analytics, or want to avoid the monthly subscription fee. Cancelling before your next billing cycle ensures you do not pay for a period you will not use. At Yafee, we recommend cancelling immediately if you were charged after a free trial without receiving clear renewal notices before the conversion date.
What to expect after you cancel
After cancellation, your subscription stops renewing and billing halts immediately. You lose access to premium analytics features at the end of your current paid period. Your physical hardware-the sensors and equipment you purchased-remains yours to keep. Subscription-only features like advanced shot analysis become unavailable once your membership expires, though your historical shot data typically remains accessible in read-only mode.
Your consumer rights in canada and refund protections
Canada's Consumer Protection Act and regulations governing distance sales give you specific rights when purchasing subscriptions and hardware online.
Distance sales cooling-off period
If you purchased Arccos hardware or subscriptions online through the Canadian store, you have a 14-day cooling-off period to cancel without penalty or reason. This right applies to all distance sales-purchases made at a location other than the seller's physical place of business. You must request cancellation within 14 days of your purchase date to invoke this protection. Yafee recommends documenting your purchase date and sending your cancellation request via email with a time-stamp to prove you acted within the statutory window. Keep a copy of your receipt or order confirmation to establish the 14-day clock.
Unauthorized billing and subscription renewal
Arccos must obtain clear, informed consent before charging you for a subscription renewal, particularly when a free trial converts to paid membership. If you received no explicit notice before being billed, or if renewal terms were buried in lengthy terms of service, you have grounds to dispute the charge under the Consumer Protection Act. Contact your credit card issuer or bank to request a chargeback while also communicating with Arccos in writing. At Yafee, we advise keeping screenshots of any confusing terms or evidence of missing renewal notifications to support your dispute.
Refund eligibility under Arccos policy
Arccos does not typically refund subscription fees once charged, but physical products-sensors, hardware bundles, and equipment-purchased directly are covered by a 30-day money-back guarantee in Canada. Exclusions apply to installed grips, apparel, and custom items. To initiate a product return, access the return portal in your support account or contact Arccos directly.
How to cancel Arccos: step-by-step by method
Yafee has broken down every cancellation route so you can choose the fastest, safest option for your situation.
Cancel online through your account
The quickest method is cancelling directly through your Arccos player account dashboard.
- Log in to your Arccos player account at arccosgolf.com using your email and password.
- If you have forgotten your password, use the "Forgot Password" link to reset it via email.
- Navigate to your account settings or subscription management section, typically found under "Account," "Profile," or "Billing."
- The exact menu label varies depending on whether you are using the web dashboard or mobile app.
- Locate the "Manage Subscription," "Billing," or "Membership" option.
- Look for any button or link labelled "Cancel Subscription," "Downgrade," or "End Membership."
- Click the cancellation option and follow the on-screen prompts to confirm your choice.
- Arccos may ask you to select a reason for cancellation or offer you a discounted renewal rate; you can decline this offer.
- Review the cancellation confirmation page, which will state your final billing date and when your access ends.
- Take a screenshot of this confirmation page for your records.
- Check your email for a cancellation confirmation message from Arccos within 24 hours.
- If you do not receive confirmation, contact support immediately to verify the cancellation was processed.
Cancel by email
If you cannot access your account or prefer written documentation, send a cancellation request directly to Arccos by email.
- Compose a clear, concise email to [email protected] with the subject line "Subscription Cancellation Request."
- Include your full name, the email address associated with your Arccos account, and your account ID if available.
- State your intention to cancel your subscription effective immediately or on your next billing date.
- If you are within the 14-day cooling-off period, mention this in your email and reference the Consumer Protection Act.
- Send the email from the same email address registered to your Arccos account.
- This helps Arccos verify your identity and locate your account quickly.
- Request a written confirmation of cancellation in the email body.
- Ask for the cancellation date and confirmation that no further charges will be applied.
- Save a copy of your sent email and any response from Arccos.
- These records serve as proof of your cancellation request if a dispute arises later.
- Allow 3 to 5 business days for a response.
- If Arccos does not respond within this timeframe, follow up with a second email or escalate your request.
Cancel by registered mail
For maximum protection and proof of receipt, send your cancellation request via registered mail.
- Write a formal cancellation letter on plain paper or letterhead that includes:
- Your full name and postal address.
- The email address associated with your Arccos account.
- Your account ID or player ID if you have it.
- A clear statement: "I hereby cancel my Arccos Game Tracking subscription effective immediately" or on a specified date.
- The date you are sending the letter.
- Your signature.
- Place the letter in an envelope and address it to Arccos customer support at their registered postal address (contact Arccos directly or check their website for the current mailing address).
- If no physical address is publicly available, email [email protected] first to request the official mailing address for registered mail cancellations.
- Take the envelope to Canada Post and request registered mail with return receipt (signature confirmation).
- Registered mail costs approximately $12-15 CAD and provides proof that Arccos received your letter.
- Keep the tracking number and return receipt stub.
- Wait for the return receipt to arrive back at your address, confirming that Arccos has accepted delivery.
- This receipt serves as legal proof that your cancellation request was delivered on a specific date.
- Follow up with an email to [email protected] referencing your registered mail letter and tracking number.
- This creates a documented trail of your cancellation attempt.
Your legal position on cancellation
Under Canada's Consumer Protection Act, you have a statutory right to cancel distance purchases within 14 days of delivery without penalty, regardless of Arccos's internal cancellation policies. This cooling-off period is non-waivable and applies to both hardware and subscriptions purchased online. If Arccos charges you during a free trial without explicit prior consent to billing, you can dispute that charge with your credit card company or bank as an unauthorized transaction. If you experience resistance from Arccos, you can escalate your complaint to the relevant provincial consumer protection authority in your province. At Yafee, we encourage you to gather all documentation-purchase receipts, billing statements, email chains, and screenshots of account pages-before filing any formal complaint or chargeback.
Pricing and subscription tiers at Arccos
Understanding Arccos's pricing structure helps you confirm whether you are being charged at the correct rate and whether cancellation will save you money.
| Tier | Cost (CAD) | Billing Cycle | Key Features |
|---|---|---|---|
| Game Tracking Free | Free | N/A | Basic shot tracking, no advanced analytics |
| Game Tracking Premium | $9.99-$14.99 | Monthly | Full shot analysis, performance insights, club stats |
| Annual Plan | $99.99-$149.99 | Annual | Premium features + discounted rate |
| Hardware Bundles | $179-$299+ | One-time + subscription | Sensors, rangefinder, or LinkPro + trial period |
| LinkPro Add-on | $199.99-$249.99 | One-time | Premium rangefinder hardware upgrade |
| Club Sensor Pack | $99.99-$149.99 | One-time | Replacement or additional sensors |
Most Canadian golfers are charged in Canadian dollars, but some legacy accounts may still be billed in USD. Check your statement carefully to confirm your currency and compare it against the official Canadian pricing on arccosgolf.com.
Common cancellation traps and how to avoid them
Cancelling Arccos is straightforward when you know what to watch for; the traps below catch many users by surprise.
Free trial auto-renewal without clear notice
Arccos bundles often include 1 to 3 months of free Game Tracking. When that trial ends, billing begins automatically unless you cancel beforehand. The problem is that renewal notices are sometimes buried in email or sent to a spam folder. To avoid this trap, set a calendar reminder 5 days before your trial expires. Log into your account and cancel manually, or send a cancellation email well in advance. Do not rely on Arccos to remind you verbally or prominently-take ownership of the cancellation timeline yourself.
Subscription continues after hardware purchase refund
If you return hardware under the 30-day money-back guarantee, your subscription may continue renewing unless you explicitly cancel it. Returning the sensors or LinkPro does not automatically cancel your Game Tracking membership. After initiating a hardware return, cancel your subscription separately using the methods outlined above. Yafee recommends cancelling your subscription first, then requesting the hardware return, to avoid any overlap charges.
Currency confusion on billing statements
Some Arccos accounts were created before full Canadian localization and may still be billed in USD, even though you live in Canada. Your statement might show USD amounts, and your bank may apply a foreign exchange conversion fee. If you notice USD charges, contact Arccos to request an account currency update to CAD. Keep all statements to compare rates and detect billing errors.
Incomplete cancellation through the app only
Cancelling through the mobile app sometimes fails to process correctly. For maximum certainty, always cancel through the web dashboard (arccosgolf.com) or send a written cancellation email. Do not rely solely on the mobile app; follow up with email confirmation.
What happens after you cancel
Once your cancellation is confirmed, several changes take effect immediately or at the end of your billing cycle.
Immediate access changes
Your premium analytics features become unavailable right away if you cancel during a free trial. If you cancel during a paid period, you retain access until the end of that billing cycle. Your historical shot data remains stored in your account in read-only mode, meaning you can still view past rounds and statistics, but you cannot record new rounds unless you resubscribe.
Billing confirmation and refunds
Arccos will send you a cancellation confirmation email within 24 hours. This email will state your final billing date and when premium features expire. Review this email carefully to ensure the date matches your expectation. If you were charged in error or believe you are within the 14-day cooling-off period, request a refund in writing by replying to the confirmation email or contacting [email protected]. Include your account ID, the charge date, and the amount. At Yafee, we recommend requesting refunds within 30 days of the disputed charge for the strongest legal position.
Hardware and sensor access
Your physical sensors and any LinkPro hardware remain fully functional after cancellation. The sensors will not stop working, and you can continue to wear or use them. However, without an active subscription, you cannot sync new shot data to the Arccos cloud or access analytics. If you wish to reactivate your subscription in the future, your sensors will re-sync automatically.
How to request a refund from Arccos
Refund eligibility depends on what you purchased and how long ago.
Subscription refunds
Arccos does not refund subscription fees once charged, with one exception: if you are within the 14-day cooling-off period for a distance purchase. Within this window, you can request a full refund of subscription charges along with your cancellation. Beyond 14 days, subscription refunds are not available under Arccos policy, though you can dispute unauthorized renewal charges with your bank or credit card issuer if consent was not obtained.
Hardware refunds
Physical products purchased from Arccos are eligible for a 30-day money-back guarantee in Canada. To initiate a return, log into your support account and use the return portal. You will receive a prepaid shipping label. Ship the hardware back to Arccos in original condition. Once Arccos receives and inspects the return, a refund is issued to your original payment method within 5 to 10 business days. Exclusions apply to installed grips, apparel, and custom items.
Disputing unauthorized charges
If you believe you were charged without consent, contact your credit card issuer or bank directly. Provide your statement showing the Arccos charge and explain that you did not authorize the renewal. Your bank can file a chargeback on your behalf, which reverses the transaction while Arccos has an opportunity to respond. Document all communications with Arccos regarding the unauthorized charge. At Yafee, we recommend filing a chargeback within 60 days of the disputed transaction date for the best chance of recovery.
Comparison: Arccos versus alternative golf analytics platforms
Before cancelling, you may want to compare Arccos with other golf tracking options to ensure you are making the best choice for your needs.
| Platform | Cost (CAD) | Hardware Required | Best For |
|---|---|---|---|
| Arccos | $9.99-$14.99/month | Yes (sensors or rangefinder) | Automatic shot tracking and detailed analytics |
| Golfstat | Free-$4.99/month | No | Manual entry, casual tracking |
| 18 Birdies | Free-$4.99/month | No | Scorecard and handicap tracking |
| Game Golf | $7.99-$9.99/month | Yes (wearable clip) | Budget-friendly automatic tracking |
| Shot Scope | $14.99-$19.99/month | Yes (watch + rangefinder) | Premium analytics and coaching |
| Golfnet Caddie | $2.99-$6.99/month | No | Community-based score sharing |
If you cancel Arccos because the cost is too high, you may find that 18 Birdies or Golfstat offer affordable alternatives requiring no hardware investment. If automatic shot tracking is essential, Game Golf or Shot Scope are the closest competitors, though they carry their own subscription and hardware costs.
Cancellation checklist and record-keeping
Use this checklist to ensure your cancellation is complete and properly documented.
- Confirm your account login details and access to arccosgolf.com.
- Identify your current billing date and the amount of your next charge.
- Choose your cancellation method (online, email, or registered mail).
- Execute the cancellation and take a screenshot or save the confirmation page.
- Collect the cancellation confirmation email from Arccos within 24 hours.
- Verify that the cancellation date and final billing date are correct in the confirmation.
- Check your next billing statement (due on your regular renewal date) to confirm no charge appears.
- If charged after cancellation, contact your bank or credit card issuer immediately to dispute the charge.
- Save all emails, confirmation pages, and billing statements in a dedicated folder for at least 12 months.
- If you requested a refund, monitor your bank account or credit card for the refund credit within 10 business days.
Contacting Arccos for cancellation and support
If you need to reach Arccos directly for cancellation or have questions about your account, use the contact methods below.
Email support
Send all cancellation requests and billing inquiries to [email protected]. Include your full name, account email, and a clear statement of your request. Allow 3 to 5 business days for a response.
Online support and help center
Visit the Arccos help center or support portal at arccosgolf.com/support to find FAQs, account guides, and live chat options. Live chat is typically available during business hours (Eastern Time).
Escalation for unresolved issues
If Arccos does not respond to your cancellation or refund request within 7 business days, escalate your complaint to the consumer protection authority in your province. In Ontario, contact the Ministry of Attorney General's Consumer Protection Office. In British Columbia, contact the Better Business Bureau or your provincial consumer protection branch. At Yafee, we maintain detailed guides to provincial escalation procedures, and we recommend documenting all prior communications with Arccos before filing a formal complaint.
Summary and next steps
Cancelling Arccos is a straightforward process when you follow the steps above and understand your legal rights under Canada's Consumer Protection Act. You have a 14-day cooling-off period to cancel distance purchases without penalty, and you can dispute unauthorized renewal charges with your bank at any time. Whether you cancel online, by email, or by registered mail, ensure you save confirmation documents and verify that no further charges appear on your next billing statement. If Arccos resists your cancellation or refund request, you have recourse through your credit card issuer and your provincial consumer protection authority.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover disputed charges by providing clear legal guidance and step-by-step procedures. Visit Yafee.com to access additional cancellation guides, understand your consumer rights in your province, and find templates for demand letters and chargeback disputes. Whether your situation involves a forgotten free trial, unauthorized renewal charges, or simply a change in priorities, Yafee offers the information and tools you need to cancel with confidence and protect your financial interests.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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