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Cancel Hubble: Step-by-Step Guide
How to cancel Hubble contacts in malaysia: your complete legal guide and step-by-step process
What Hubble contacts is and why people cancel
Hubble Contacts is a subscription service that provides cloud-based features and premium monitoring functions tied to connected devices. You pay a recurring monthly or annual fee to access software services; the physical device remains yours after cancellation, but the premium features stop working. Many Malaysia users cancel because they no longer need the service, want to switch providers, or simply forgot about the recurring charge hitting their bank account each month.
Understanding the Hubble subscription model
Hubble operates on an automatic renewal basis. Your subscription renews on a fixed date unless you cancel at least 24 hours before that renewal date arrives. If you signed up for a free trial, that trial lasts 14 days before converting to a paid plan automatically, unless you cancel before the trial period ends. This is a critical detail: inaction equals payment.
The service works through a member portal account system, not a one-off purchase. You own the device, but you are paying for recurring access to the software layer and cloud services. Once you cancel, that access terminates at the end of your current billing cycle, and you cannot use premium features any longer.
Why cancelling matters and what triggers the decision
Most people cancel Hubble for one of three reasons: they no longer use the connected device, they found a cheaper alternative, or they simply forgot the subscription existed until they spotted the charge on their bank statement. The automatic renewal system is legal under Malaysian consumer law, but the company must disclose the renewal terms clearly before you subscribe, and you must have a simple cancellation mechanism available to you at all times.
Yafee understands that unclear billing is one of the top frustrations consumers face. This guide walks you through the exact steps to cancel Hubble without confusion, protect your refund rights, and understand your legal position under Malaysian law.
Your consumer rights in malaysia when cancelling Hubble
Malaysia's Consumer Protection Act 1999 protects you when you cancel a subscription service. This Act is the primary legal framework that governs your relationship with Hubble and your right to cancel.
What the consumer protection act 1999 says about cancellation
Under the Consumer Protection Act 1999, all subscription services must provide you with a simple and accessible cancellation mechanism. Hubble must make it as easy to cancel as it was to sign up. Furthermore, the company must inform you clearly about the automatic renewal terms, the renewal date, and the amount you will be charged before your free trial or initial period ends.
The Act also grants you a cooling-off period of 10 calendar days from the date you enter into the contract, during which you can cancel without penalty. However, this applies only if you subscribed at a distance (such as online), and if Hubble received your cooling-off notice within those 10 days. After the cooling-off period expires, you can still cancel, but you may not receive a refund unless Hubble's own terms offer one or unless the company breached its disclosure obligations.
Your legal position when cancelling Hubble
Your legal position: You have the right to cancel Hubble at any time after the 10-day cooling-off period, provided you give at least 24 hours' notice before the renewal date. Hubble must provide a cancellation function within your member account. If the company refuses to cancel, charges you after cancellation, or makes the process intentionally difficult, you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces the Consumer Protection Act 1999. You are also entitled to recover any charges made after you successfully cancelled, provided you can prove the cancellation request.
Refund rights and what Hubble must provide
Hubble's refund policy depends on the timing of your cancellation. If you cancel during the 10-day cooling-off period (after subscribing online), Hubble must refund all charges in full. If you cancel after this period but before your renewal date, Hubble is not legally required to refund the current billing period, because you have had access to the service. However, you should not be charged again after your current period ends if you cancelled successfully.
Consequently, the key rule is: check your cancellation was successful, and monitor your bank account for at least one billing cycle after cancellation to ensure no further charges appear. If a charge appears after cancellation, Hubble must reverse it within 14 days of your dispute, under the Consumer Protection Act 1999.
Methods to cancel Hubble and how to choose the right one
Hubble offers three distinct cancellation methods, each with different levels of documentation and response time. Choose based on your situation and comfort level.
Direct cancellation through the member portal
The member portal at club.hubbleconnected.com is the fastest and most documented method. You log in, navigate to your subscription, click Cancel Renewal, confirm your reason for cancellation, and submit. Yafee recommends this method because it generates an immediate on-screen confirmation and leaves a clear audit trail in your account history.
Live chat support for immediate assistance
If you cannot access your portal or prefer to speak with a representative, Hubble offers live chat support through the member portal. A support agent can verify your identity, process the cancellation, and send you a written confirmation by email immediately afterward. This method is ideal if you need reassurance or have payment disputes to resolve at the same time.
Phone support for complex situations
You can call Hubble's U.S. toll-free number +1-844-334-1640 between 9 AM and 9 PM Eastern Time. This is your option if you need to dispute a charge, discuss refunds, or require special assistance. Note that calling from Malaysia incurs international charges unless you use a VoIP service. Always ask for a case reference number and request written confirmation by email afterward, because phone-only cancellations lack the automatic audit trail of the portal method.
Step-by-step cancellation process via the member portal
This is the primary cancellation route recommended by Yafee for Malaysia users because it is fastest, fully documented, and gives you immediate proof of cancellation.
Step 1: log in and verify your account details
- Open your web browser and navigate to club.hubbleconnected.com.
- Enter your email address and password to log in to your member account.
- Once logged in, locate your active subscription plan on the dashboard or account settings page.
- Take a screenshot of the page showing your current plan name, renewal date, and amount charged. Save this screenshot to your device or email it to yourself.
- Note the exact renewal date displayed, as this is the deadline for your cancellation to take effect (you must cancel at least 24 hours before this date).
Step 2: navigate to the subscription cancellation section
- From your account dashboard, find the section labeled Subscriptions, Billing, or My Plans.
- Look for your active Hubble subscription in the list.
- Click on the subscription to expand its details.
- You will see options such as Update Billing, View Invoice, or Cancel Renewal. Click Cancel Renewal or Cancel Subscription.
Step 3: confirm cancellation and provide cancellation reason
- Hubble will present a confirmation screen. It may ask you to select a reason for cancellation from a dropdown menu (for example, "No longer needed," "Switching to competitor," "Cost," "Technical issues"). Select the reason that applies to you.
- Some versions may ask for additional feedback. You are not required to provide this, but doing so can help Hubble improve its service.
- Review the cancellation terms one final time. Hubble will confirm that your plan will remain active until the end of the current billing period, then terminate. Your access to premium features will stop at that time.
- Click Confirm Cancellation or Submit.
Step 4: capture the confirmation and record the reference
- After you click submit, Hubble will display a success message on screen. It will typically say "Your subscription has been cancelled" or "Cancellation successful." Take a screenshot of this message immediately.
- Check for a cancellation confirmation number or reference code. If one appears, write it down and save it.
- Check your email inbox for a confirmation email from Hubble (check both Inbox and Spam/Junk folders). This email will contain your cancellation confirmation, the cancellation date, and your final access date. Save this email.
- If no confirmation email arrives within 1 hour, log back into your account and verify that the subscription no longer shows automatic renewal enabled. This manual check confirms the cancellation took effect.
Step 5: monitor your account and bank statement
- Wait until the end of your current billing period (the renewal date you noted in Step 1).
- Check your bank account to confirm no charge appears on that date.
- Log back into club.hubbleconnected.com and verify that your subscription no longer appears in your active plans list.
- If a charge appears after your final access date, contact Hubble immediately with your cancellation confirmation, screenshots, and reference number, and dispute the charge within 14 days.
What happens after you cancel Hubble successfully
Cancellation is not instant termination; it is the end of automatic renewal. You keep access until the end of the current billing cycle.
When your access stops and what you lose
Your subscription remains active until the renewal date you saw on your account. On that date, Hubble stops charging you, and your access to cloud features and premium services terminates. Your Hubble device itself does not stop working, but you will no longer be able to use features that require an active subscription, such as cloud storage, advanced monitoring, or app-based controls.
Consequently, if you had data stored in Hubble's cloud system and you want to keep it, download or back it up before the access termination date. Once access stops, Hubble may delete your cloud data after 30 to 90 days (depending on their retention policy), so act promptly if you need to preserve anything.
Reinstating your subscription if you change your mind
If you cancel but then change your mind before your access termination date, you can log back into your member account and reactivate the subscription. The process is usually a simple click, and you will be charged again on the next renewal date. However, once your access has terminated and the cancellation is final, you will need to re-subscribe from scratch, and you may not be eligible for a new free trial.
Dealing with unexpected charges after cancellation
If Hubble charges you after your access should have terminated, this is a breach of the Consumer Protection Act 1999. Contact Hubble immediately using your cancellation confirmation number and reference date. Hubble must reverse the charge within 14 days. If the company refuses, you can dispute the charge with your bank and lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs.
Hubble pricing in malaysia and cancellation timeline
Understanding Hubble's pricing structure helps you calculate when to cancel and what refunds you may receive.
| Plan option | USD price | Malaysia ringgit (approx.) | Billing cycle | Free trial |
|---|---|---|---|---|
| Hubble Plus (recommended) | USD 9.99 | RM 47.13 | Monthly | 14 days |
| Hubble Plus annual | USD 99.99 | RM 471.28 | Annual | 14 days |
| Hubble Premium | USD 19.99 | RM 94.28 | Monthly | 14 days |
| Hubble Premium annual | USD 199.99 | RM 943.28 | Annual | 14 days |
| Basic device access (no premium) | Free | Free | Ongoing | N/A |
Prices shown are approximate using the rate 1 USD = RM 4.72. Your actual charge will depend on current exchange rates if you pay in ringgit, and on any promotional pricing Hubble applies at the time of billing.
Cancellation deadline and free trial window
If you are on a free trial, you must cancel within 14 days of sign-up to avoid being charged. This is your cooling-off period under Malaysian law, and Hubble must refund any charges if you cancel within this window. After 14 days, your trial converts to a paid plan and you lose the automatic refund right, though you can still cancel to avoid future charges.
Common mistakes people make when cancelling Hubble
Many Malaysia users worry they will be charged after cancellation, or they lose access too early and cannot retrieve important data. Here are the pitfalls to avoid.
Mistake 1: cancelling too close to the renewal date
Hubble requires cancellation at least 24 hours before your renewal date. If you cancel only hours before renewal, Hubble's system may process the renewal payment first, then the cancellation afterward, leaving you with an unwanted charge to dispute. Check your renewal date now, and cancel at least two days early to leave a safety margin.
Mistake 2: not saving cancellation confirmation
If you click Cancel but do not screenshot the confirmation message or save the confirmation email, you have no proof of your cancellation if Hubble later disputes it. This creates a he-said-she-said situation that slows down refund requests. Always capture the confirmation before closing the browser window.
Mistake 3: assuming cancellation is instant
Many users cancel and then immediately try to use the app or service, expecting access to vanish. Hubble does not cut access immediately; it cuts automatic renewal. Your current billing period remains active until the renewal date, so you will still have access and may see features working normally. This is correct behavior; confusion comes from expecting instant termination.
Mistake 4: cancelling on a third-party platform and expecting it to sync
If you subscribed through Apple's App Store or Google Play, you must cancel through that same platform, not through Hubble's portal. Yafee strongly recommends checking where you subscribed first, because each platform has its own cancellation process and Hubble's portal will not sync the cancellation across platforms.
Mistake 5: not checking for cloud data backup before access ends
Any recordings, settings, or data stored in Hubble's cloud will be deleted once your subscription terminates. If you need to preserve this data, download it before your final access date. After access stops, you may lose the ability to retrieve it entirely.
How to cancel Hubble on apple and google platforms
If you subscribed through the Apple App Store or Google Play Store, you must cancel through that platform, not through Hubble's member portal.
Cancelling on apple app store (iOS)
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select Subscriptions.
- Find Hubble in the list and tap it.
- Click Cancel Subscription or Manage Subscription, then confirm cancellation.
- Apple will show a cancellation confirmation immediately. Screenshot it and check your Apple email for a confirmation receipt.
Cancelling on google play store (Android)
- Open the Google Play app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions, then Subscriptions.
- Find Hubble and tap it.
- Click Cancel Subscription and confirm.
- Google Play will send you a confirmation email to your Google account email address. Save this email for your records.
Checklist: steps to confirm successful cancellation
Use this checklist after cancelling to ensure Hubble will not charge you again.
| Task | Status | Evidence to save |
|---|---|---|
| Cancelled via correct platform (portal, App Store, or Google Play) | ✓ Done | Screenshot of cancellation method and device used |
| Saved on-screen confirmation message | ✓ Critical | Screenshot showing "Cancellation successful" |
| Received confirmation email from Hubble | ✓ Done | Email saved to folder or forwarded to backup email |
| Noted final access date (renewal date from account) | ✓ Done | Date written down or saved in calendar |
| Logged back in and confirmed no automatic renewal showing | ✓ Done | Screenshot of account showing cancelled status |
| Checked bank account on renewal date for no charge | ✓ Most important | Bank statement or app showing no Hubble charge |
Summary: how yafee helps you cancel Hubble with confidence
Cancelling Hubble in Malaysia is straightforward when you know the legal framework and the correct process. Under the Consumer Protection Act 1999, you have the right to cancel at any time, and Hubble must process your cancellation request within 24 hours if you request it via the member portal. You must cancel at least 24 hours before your renewal date to prevent a final charge, and you must save proof of cancellation to protect yourself if a dispute arises.
The fastest method is direct cancellation through club.hubbleconnected.com, which creates an immediate confirmation and audit trail. If you subscribed through Apple or Google, cancel on those platforms instead. After cancellation, your access continues until the renewal date shown in your account, then stops automatically. Monitor your bank account for 30 days after that date to confirm no additional charges appear.
If Hubble charges you after cancellation or refuses to process your cancellation request, contact the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces the Consumer Protection Act 1999. Yafee has helped thousands of consumers cancel subscription services correctly and recover unauthorized charges by providing clear legal guidance and step-by-step procedures. Visit yafee.com for guidance on cancelling other services, comparing cancellation policies, or disputing unwanted charges. Yafee's resources have made cancellation faster and less stressful for Malaysia consumers everywhere.
Contact information for Hubble support and escalation
Use these details if you need to contact Hubble directly or escalate a cancellation dispute.
Hubble contacts direct support channels
Live chat: Available within the member portal at club.hubbleconnected.com. Phone: +1-844-334-1640 (U.S. toll-free), 9 AM to 9 PM Eastern Time. Email: [email protected] (response time typically 24 to 48 hours). Member portal: club.hubbleconnected.com (available 24/7 for account access and direct cancellation).
Escalation to malaysian consumer authorities
If Hubble refuses to cancel your subscription, charges you after cancellation, or disputes your claim without justification, contact the Ministry of Domestic Trade and Consumer Affairs (MDTCA). You can lodge a formal consumer complaint at www.kpdnhep.gov.my or call 1-800-880-357 (KPDNHEP Consumer Hotline). Include your cancellation confirmation, screenshots, bank statements, and the timeline of events. The MDTCA will investigate and can compel Hubble to refund unauthorized charges or process a cancellation.
Yafee also provides resources to help you draft complaint letters and track your case with the MDTCA, ensuring your cancellation rights are protected under Malaysian consumer law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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