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Frequently asked questions
Cancel Audible: The Right Way
How to cancel Audible in malaysia without losing your credit or getting charged twice
What Audible is and why you might want to cancel
Audible is Amazon's audiobook and podcast subscription service, launched in 1995 and now operating in over 60 countries, including Malaysia. When you subscribe, you pay a monthly or annual fee in Malaysian Ringgit (RM) for access to hundreds of thousands of titles, Audible Originals, and podcasts in English and other languages.
For Malaysian users, the appeal is clear: a vast English-language catalogue at a fixed monthly cost. However, automatic renewal catches many subscribers off guard. Your membership renews automatically at the end of each billing cycle unless you cancel before the renewal date. That renewal happens whether you opened the app last month or not. Consequently, many Malaysian Audible members come looking for cancellation guidance after discovering an unexpected charge on their credit or debit card.
If you are uncertain whether cancellation is right for you, or if you simply want to pause rather than permanently end your subscription, read on. Yafee, the legal contract resource, walks you through your options step by step.
Your legal position as a malaysian consumer
Under Malaysia's Consumer Protection Act 1999, you have the right to cancel a distance contract-one entered into without face-to-face negotiation-within 10 calendar days of purchase, provided Audible has made their terms clear in writing. However, digital content carries a partial exemption: once you begin downloading or streaming audiobooks, that 10-day cooling-off period may no longer apply, as you have already consumed the service.
Nevertheless, your right to cancel the ongoing subscription itself remains absolute. Audible cannot force you to remain a member indefinitely. The company must respect your cancellation request within a reasonable timeframe, typically 24 to 48 hours. If Audible continues to charge you after you have cancelled, you can dispute the transaction with your bank or card issuer under Malaysia's Financial Services Act 2013. Yafee recommends documenting every cancellation attempt for this reason.
Why malaysian users choose to cancel
Users in Malaysia report three main reasons for cancellation. First, local content is thin: the catalogue skews heavily toward American and British titles, with limited Malaysian or South Asian audiobooks. Second, the monthly cost-ranging from RM35.00 to RM65.00-feels high for content that does not reflect local tastes or languages. Third, payment friction is common when renewing subscriptions on international cards issued by Malaysian banks, leading to declined charges and recurring billing disputes.
If you fall into any of these categories, cancellation is straightforward once you know where to look. If you are simply taking a break, Audible also offers temporary suspension in some markets, though this is not always advertised for Malaysia.
Pricing and plan structure in malaysia
Before you cancel, it helps to understand what you are paying for and whether the right plan exists for your listening habits.
| Plan name | Monthly cost (RM) | What you get | Best for |
|---|---|---|---|
| Audible Plus | 35.00-39.90 | Unlimited access to Plus Catalogue, audiobooks and podcasts included | Casual listeners who want to browse freely |
| Audible Standard | 45.00-49.90 | Unlimited Plus Catalogue plus one credit per month for premium titles | Mid-range listeners seeking choice and variety |
| Audible Premium Plus | 55.00-65.00 | Unlimited Plus Catalogue plus two credits per month for premium titles | Heavy listeners or those who read multiple titles monthly |
| Annual plan (any tier) | 12 months upfront | 12 credits bundled, small discount versus monthly | Users certain they will use the service continuously |
Audible credits do not roll over month to month. If you hold a Standard plan and use only one credit in a month, that second month's credit still arrives, but your previous unused credit expires after a set period-typically 12 months. This is a common trap: users pay for credits they never use and then cancel in frustration.
Methods to cancel Audible in malaysia
You have three main routes to cancel, depending on how you signed up. The route you take determines where you must submit your cancellation request.
Web cancellation through your Audible account
If you subscribed directly on Audible's website (audible.com or audible.com.my, if available), your cancellation happens in your account settings. This is the fastest and most documented route.
- Open your web browser and go to audible.com (Malaysia region).
- Sign in with your Amazon account credentials.
- If you have forgotten your password, use the "Forgot Password" link and reset it via email before proceeding.
- Click on your account name in the top right corner and select "Account Details".
- Navigate to "Membership" or "Subscription" (exact label varies by region).
- Look for a section labelled "Manage Your Membership" or "Membership Settings".
- Click "Cancel Membership" or "End Membership". Audible will show you a summary of what happens next.
- Read the cancellation summary. Audible will confirm your current billing date and tell you when your access will end.
- You retain access to your purchased audiobooks and credits until the end of your current billing period.
- After cancellation, you lose access to the unlimited Plus Catalogue.
- Click the final "Cancel" or "Confirm Cancellation" button.
- Take a screenshot of the confirmation page. Save the confirmation email Audible sends to your inbox within 2 hours.
Yafee advises waiting 24 hours after web cancellation before checking your account again. Occasionally, the system takes time to update. If your account still shows "Active" after 24 hours and you have received a confirmation email, contact Audible customer service with your confirmation email screenshot.
Cancellation via app store or google play
If you subscribed through Apple's App Store or Google Play Store on your phone, your subscription is managed by Apple or Google, not by Audible directly. You must cancel through the platform where you bought it.
For Apple App Store (iPhone, iPad, Mac):
- Open the App Store app.
- Tap your profile icon in the top right corner.
- Select "Subscriptions".
- Find "Audible" in your active subscriptions list.
- Tap "Audible" and then tap "Cancel Subscription".
- Choose your cancellation reason (optional) and confirm.
- Take a screenshot of the cancellation confirmation.
For Google Play Store (Android):
- Open the Google Play Store app.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Find "Audible" and tap it.
- Tap "Cancel subscription" and follow the prompts.
- Save the confirmation message.
A critical point: cancelling the app itself does not cancel your subscription. You must go through the App Store or Google Play Store settings. Many Malaysian users have been charged repeatedly because they deleted the Audible app, thinking that would stop the charges. It will not.
Cancellation via Audible customer service
If the above steps do not work, or if you cannot access your account, you can request cancellation by contacting Audible directly. This route is slower but provides a written record of your request.
- Visit the Audible Help Center at help.audible.com.
- Select your country or region (Malaysia).
- Search for "Cancel membership" or "End subscription".
- Click "Contact Us" at the bottom of the help article.
- Choose your preferred contact method: email, phone, or live chat.
- Email is slowest but creates a written record. Expect a reply within 24-48 hours.
- Live chat is fastest during Audible's business hours, typically 6 AM to 10 PM UTC.
- In your message, include your name, email address, the email associated with your Audible account, and the exact date you wish to cancel.
- State clearly: "I request cancellation of my Audible subscription effective immediately" or "effective at the end of my current billing period".
- Ask Audible to send a written confirmation once the cancellation is processed.
- Keep all correspondence in a folder on your computer or email account.
Audible's customer service team operates from multiple time zones. If you are in Malaysia and call during Malaysian business hours, you may be routed to a regional team. However, Audible's contact telephone number is not prominently listed for Malaysian users; email or chat is more reliable.
What happens immediately after you cancel
Once you press the final "Cancel" button or Audible confirms your request, your membership enters a wind-down phase. Understanding this phase removes a lot of anxiety.
Access and credits after cancellation
You retain full access to your Audible account and all audiobooks you have purchased or acquired with credits until the end of your current billing cycle. If your billing date is the 15th of the month and you cancel on the 5th, you can continue listening, buying credits, and downloading titles until the 15th. After the 15th, you lose access to the unlimited Plus Catalogue and cannot use credits, but you keep any audiobooks you own outright.
Credits you have not used before cancellation expire. Audible does not refund unused credits as cash, nor do they carry over if you reactivate your membership later. This is stated in Audible's terms and is a deliberate design choice to encourage consumption.
Payment and next billing cycle
Once you cancel, Audible will not charge you again. However, if you cancel after your next billing cycle has already begun, you may be charged for that cycle. The company's policy is that cancellation is effective immediately for refund purposes if processed before the billing date, but if you cancel after you have been charged, you must request a refund separately.
Check your bank or card statement 5-7 days after cancellation. If an unexpected charge appears after you have cancelled, contact your bank immediately to dispute it. In Malaysia, your bank is required under the Financial Services Act to investigate unauthorised charges within 30 days.
Refunds and unused credits
Audible's refund policy is limited and depends on when you cancelled relative to your billing date.
When Audible will refund you
Audible offers a refund if you cancel within the first 48 hours of signing up, provided you have not downloaded more than one audiobook or used more than one credit. This aligns roughly with Malaysia's Consumer Protection Act 10-day cooling-off period, though Audible's policy is stricter.
If you cancel after 48 hours, you are not automatically entitled to a refund under Audible's standard policy. However, Audible customer service has discretion to offer a one-time courtesy refund for the current month if you can demonstrate a problem-for example, if you were charged twice due to a system error, or if you purchased the annual plan and cancelled within a few days due to a genuine technical issue.
Requesting a refund
To request a refund outside the 48-hour window, contact Audible customer service via help.audible.com and explain your situation clearly. Yafee recommends being specific about the problem: "I was charged RM55.00 on 10 December but my subscription was supposed to be paused" is more effective than "I want my money back".
Refunds, when approved, are processed to your original payment method within 5-10 business days. If your card has been cancelled or replaced, the refund may fail and return to Audible. In that case, contact your bank to update your payment details or request the refund be issued differently.
What you cannot recover
You cannot recover the monetary value of unused credits. You cannot get a pro-rated refund for the days remaining in your billing cycle if you cancel mid-cycle. You cannot recover the difference between your monthly cost and the lower annual rate if you switch plans. These terms are set by Audible and are enforceable under Malaysian contract law, provided Audible made them clear before you subscribed.
Common mistakes and how to avoid them
The good news: cancellation is not complex once you know the rules. Most complications arise from simple oversights, and all of them are preventable.
Mistake 1: cancelling the app instead of the subscription
Deleting the Audible app from your phone does not cancel your subscription. Your credit card will still be charged on your renewal date. If you subscribe via the App Store or Google Play, you must cancel through their subscription settings, not by deleting the app.
Mistake 2: cancelling your amazon account instead of your Audible membership
Your Audible account is linked to your Amazon account but is separate. If you close your Amazon account, you may lose your Audible library, but your subscription may still attempt to renew. Cancel your Audible membership first, then deal with your Amazon account separately if needed.
Mistake 3: missing the renewal date and paying for an unwanted cycle
Audible renewal dates can be hard to find. Before you cancel, log into your account and take a screenshot of your current billing date. If you cancel one day after renewal, you have already been charged for the next cycle and must request a refund. Cancel at least three days before your renewal date to avoid this.
Mistake 4: not saving proof of cancellation
Audible's confirmation emails occasionally go to spam or are delayed. Take a screenshot of your cancellation confirmation page immediately. If a dispute arises with your bank, that screenshot is your proof that you cancelled on a specific date at a specific time. Yafee advises keeping this proof for at least 90 days after cancellation.
Mistake 5: assuming your bank will automatically stop charges
If Audible continues to charge you after cancellation, your bank will not automatically refund the charge. You must dispute it. In Malaysia, your bank has 30 days to investigate. File the dispute as soon as you notice the unwanted charge.
Alternatives to cancellation
If you are considering cancellation because you are not using your subscription enough, or because of a specific grievance, explore these alternatives first.
Pause your membership
Audible offers a membership pause in some regions, though it is not always publicized for Malaysia. Contact customer service to ask if you can pause for 30, 60, or 90 days. During a pause, your membership does not renew, but it also does not disappear. You can reactivate it without losing your credits or library. This is useful if you are in the middle of a long audiobook and want to save money temporarily.
Downgrade your plan
If you hold Audible Premium Plus (RM65.00/month) but rarely use two credits, downgrade to Standard (RM45.00/month) instead of cancelling entirely. You keep your library and can revert to Premium Plus later.
Competing services in malaysia
If you are cancelling because the Audible catalogue or pricing does not suit you, these alternatives are available in Malaysia or to Malaysian residents:
| Service | Monthly cost (RM) | Strengths | Best for |
|---|---|---|---|
| Audible | 35-65 | Largest English catalogue, Originals, podcasts | Committed audiobook listeners |
| Libro.fm | ~58.70 (USD 12.49) | Supports independent bookstores, monthly credit | Users wanting to support small publishers |
| Spotify Audiobooks | ~46.95 (USD 9.99) or bundled with music | Integrated with Spotify Premium, music included | Users wanting music and audiobooks in one app |
| Kobo Plus | ~46.95 (USD 9.99) | Ebooks and audiobooks together, DRM-free | Readers wanting ebooks and audiobooks |
| Everand | ~56.35 (USD 11.99) | Audiobooks, ebooks, magazines in one plan | Voracious multimedia readers |
Before switching, check whether your target service is available in Malaysia. Some services restrict content by region. Yafee recommends testing a free trial before committing.
Your cancellation checklist
Use this checklist to ensure nothing goes wrong:
| Step | Action | Completed |
|---|---|---|
| 1 | Log into your Audible account and note your exact billing date | [ ] |
| 2 | Screenshot your current membership plan and billing details | [ ] |
| 3 | Determine how you subscribed: web, App Store, or Google Play | [ ] |
| 4 | Download or export any audiobooks you want to keep (if DRM allows) | [ ] |
| 5 | Cancel via the appropriate method (web account, App Store, Google Play, or customer service) | [ ] |
| 6 | Screenshot the cancellation confirmation and save the confirmation email | [ ] |
Complete these steps at least three days before your next billing date to avoid an unwanted charge. Keep your screenshots and emails for 90 days after cancellation.
If Audible refuses to cancel or keeps charging you
Audible is subject to Malaysia's Consumer Protection Act 1999 and must honour cancellation requests. If the company refuses or continues to charge after you have cancelled, escalate your complaint through formal channels.
Step 1: contact audible's escalation team
Reply to Audible's last customer service email with "ESCALATION REQUEST" in the subject line. State that you have already requested cancellation, provide the date of your cancellation request, and state that the company must process your cancellation within 48 hours or you will file a complaint with the authorities. Be polite but firm.
Step 2: file a dispute with your bank
Contact your bank or card issuer and report the recurring charge as unauthorised. Provide your cancellation proof (screenshots and emails). In Malaysia, the bank must investigate within 30 days and issue a credit if the charge is deemed unauthorised.
Step 3: complain to the federation of malaysian consumer associations (FMCA)
If Audible continues to ignore you or your bank's dispute fails, lodge a formal complaint with the Federation of Malaysian Consumer Associations. You can file online at fmca.org.my. Include all your evidence: cancellation requests, screenshots, billing statements, and bank dispute records.
Step 4: escalate to the ministry of domestic trade and consumer affairs
Malaysia's Ministry of Domestic Trade and Consumer Affairs enforces the Consumer Protection Act 1999. If the FMCA cannot resolve your dispute, file a complaint with the Ministry's Consumer Tribunal. The tribunal can order Audible to refund you and pay damages.
Your legal position is strong if you can prove you cancelled and Audible continued to charge. Yafee emphasizes that you do not need a lawyer for small amounts; the tribunal process is designed for consumers to use directly.
Addresses and contact information for formal correspondence
Audible does not publish a Malaysian office address. If you need to send formal written correspondence, use Audible's U.S. headquarters:
Audible Inc., Legal Department
One Washington Park
Newark, NJ 07102
United States
Send correspondence by courier or registered mail. Include your full name, account email, the date of your cancellation request, and a description of the problem. Request a written response within 14 days.
For faster resolution in Malaysia, use the Audible Help Center's contact form at help.audible.com and request that your complaint be escalated to the Legal or Compliance Department. Clearly state that you are invoking your rights under Malaysia's Consumer Protection Act 1999.
Summary and next steps
Cancelling Audible is simple if you follow the right path. If you subscribed on the web, cancel in your account settings. If you subscribed via the App Store or Google Play, cancel there. If neither works, contact Audible customer service. Save screenshots of your cancellation confirmation. Wait 24 hours for the system to update. Check your bank statement within 7 days. Dispute any unwanted charges immediately with your bank. Yafee has helped thousands of consumers cancel Audible without losing credit or facing phantom charges. You can do this confidently by following these steps.
If you encounter any problems during cancellation, or if Audible continues to charge you after you cancel, contact Yafee at yafee.com. Yafee provides clear, step-by-step guidance on consumer contracts and can help you understand your rights under Malaysian law. Whether you are cancelling because the content does not suit you, the price is too high, or you simply are not using it enough, Yafee is here to ensure your cancellation is processed quickly and correctly.