How to cancel Hubble contact lenses and stop unwanted charges in the philippines

What Hubble is and why cancellation matters in the philippines

Hubble is a US-based subscription service that delivers contact lenses to your door on a recurring monthly schedule, with automatic billing to your card unless you actively cancel. If you signed up and now want to stop, you must take deliberate action-inaction will not halt the charges, and your card will be billed on the next cycle.

For subscribers in the Philippines, this matters urgently because Hubble's customer support operates Monday to Friday, 9 AM to 5 PM Eastern Standard Time, which falls during Philippine overnight hours. You cannot reach live support during your local business day. Furthermore, Hubble bills exclusively in US dollars via international card processing, with no local Philippine payment method integration (such as GCash or Maya). This setup creates friction: charges are swift, but refunds are slow. Yafee specializes in helping Philippine consumers navigate exactly this kind of cross-border subscription trap.

How the Hubble subscription model works

You pay for scheduled contact lens deliveries and account-based order management under an automatic renewal agreement. Hubble's terms explicitly state that services renew for successive billing periods unless you expressly terminate them in writing. This is not a one-time purchase; it is an ongoing financial commitment that will drain your account every month until you formally cancel.

The core problem for many Filipino users: the cancellation pathway is not obvious, refund policies are restrictive, and support responsiveness is hampered by the time-zone gap. You have legal protections, however, and Yafee will walk you through exactly how to use them.

Why urgent action protects your account

The longer you delay, the closer you move to your next automatic billing cycle. Once Hubble processes a charge, recovering that money becomes slower and more bureaucratic. In the Philippines, your card issuer (your bank or credit-card company) may impose delays on chargebacks, and Hubble's refund policy favors forfeiture of prepaid balances. By canceling before the next charge posts, you eliminate that friction entirely and protect your cash flow.

Your consumer rights under philippine law

The Consumer Act of the Philippines (Republic Act No. 7394) is the legal framework that governs subscription services like Hubble and protects your rights as a buyer.

Key protections under republic act no. 7394

Under RA 7394, Hubble is legally required to provide you with clear, truthful information about billing frequency, cancellation procedures, and refund terms before you complete payment. If those terms were unclear, ambiguous, or actively concealed at signup, you have grounds to dispute the charge and demand a refund.

The law also grants you the unconditional right to cancel any subscription service without a termination penalty. Once you formally cancel, Hubble must stop charging your card immediately. If the company continues to bill you after cancellation, that is a breach of your statutory right and grounds for a formal complaint to the Department of Trade and Industry.

Your legal position on refunds and cooling-off periods

Under RA 7394, if you cancel within 14 calendar days of your initial purchase (called the "cooling-off period" for distance contracts), you are entitled to a full refund minus only the actual costs Hubble incurred to deliver the service. Practically, this means you can return unopened lens packages for a refund within that window.

Even after 14 days, if Hubble failed to disclose its cancellation method clearly, failed to honor your cancellation request, or if the service did not match the advertised specifications, you retain the right to demand a refund and escalate to the Department of Trade and Industry Consumer Assistance Bureau (DTI-CAB). Yafee recommends documenting every communication with Hubble-screenshots, email confirmations, dates, and the names of support agents-before you file a formal complaint. This evidence strengthens your case and signals to Hubble that you are serious.

How to cancel your Hubble subscription

Cancellation requires you to follow a specific procedural pathway and document every step to protect your legal position.

Step 1: gather your account information

Before you contact Hubble, collect the following details and keep them in a single document (email draft, notes app, or spreadsheet):

• Your Hubble account email address and username.
• Your order number or most recent invoice number.
• The card ending in X-XXXX that is linked to the account.
• The date you signed up and the date of your most recent charge.
• Any promotional codes or discount terms you were promised.
• Screenshots of the signup page showing what terms were displayed to you.

This documentation serves two purposes: it speeds up your cancellation request, and it becomes evidence if you later need to dispute a charge with your bank or file a complaint with the DTI.

Step 2: contact hubble's cancellation team in writing

Hubble does not offer a visible "cancel subscription" button on its website or app dashboard. Consequently, you must initiate cancellation via email or formal written notice. Send an email to Hubble's support address (typically [email protected] or [email protected] the current address on Hubble's website).

Compose your cancellation email using this template:

Subject: Cancellation of Hubble Subscription Account - [Your Email Address]

Dear Hubble Customer Service,

I request the immediate cancellation of my Hubble subscription account effective today [insert date]. My account details are as follows:

Account email: [your email]
Username: [your username]
Order number: [if available]
Billing card (last 4 digits): [XXXX]

Please confirm cancellation in writing and provide the date on which my account will be closed and all recurring charges will cease. Do not process any further charges to my card following this notice. If a charge has already posted for the next billing cycle that has not yet occurred, I request a full refund in accordance with the 14-day cooling-off period under Philippine consumer law.

Please reply to this email within 24 hours with a cancellation confirmation number and the date my account status changes to "cancelled."

Sincerely, [Your Name]

Save this email as a draft, attach a screenshot of your account dashboard if possible, and send it from the email address linked to your Hubble account. Do not use casual or vague language; formal written notice creates a dated, documented record that protects you legally.

Step 3: follow up with formal written notice if email is not acknowledged

If Hubble does not reply to your cancellation email within 48 hours, or if the company denies your request, send a formal written notice via registered mail to the address listed in Hubble's Terms of Service. According to the service data, Hubble's primary cancellation address is a PO Box, with alternative addresses at the corporate office location and the mailing address listed in its FTC filings.

Obtain the current addresses directly from Hubble's website or Terms of Service document. Write a letter using the same template as above, print it on white paper, and mail it via a service that provides tracking and proof of delivery (such as a courier or registered mail). Keep the tracking receipt and delivery confirmation; these documents prove you gave formal notice.

Step 4: verify cancellation status

After you send your cancellation request, wait 3 to 5 business days for a response. Log into your Hubble account dashboard and check whether your subscription status has changed to "inactive," "cancelled," or similar language. Some services show a "next billing date" field; if this field is blank or shows "no future charges," your cancellation has taken effect.

If the status remains "active" or you see a future billing date, send a follow-up email referencing your original cancellation request and the date you sent it. Reference your cancellation email subject line and state clearly: "I have not received confirmation that my account has been cancelled. Please confirm immediately or I will escalate this matter to the Department of Trade and Industry."

Step 5: monitor your card for unauthorized charges

Check your bank or credit card statement carefully for the next 2 to 3 billing cycles. If Hubble continues to charge your card after you have sent a written cancellation request, that is a breach of your statutory right to cancel, and you have grounds to file a formal complaint.

If an unauthorized charge appears, contact your card issuer's fraud department immediately. Provide them with a copy of your cancellation email and the date you sent it. Your bank can initiate a chargeback investigation and may refund the disputed amount within 2 to 4 weeks.

Refund eligibility and recovery options

Your refund eligibility depends on when you cancel and whether Hubble breached its disclosure obligations.

The 14-day cooling-off period refund

If you cancel within 14 calendar days of your initial purchase, you are entitled to a full refund under RA 7394. This applies even if you have opened the lens package, provided the lenses are unused and in resalable condition. Contact Hubble immediately after cancellation and request the refund explicitly: "I am cancelling within the 14-day statutory cooling-off period and request a full refund in accordance with Republic Act No. 7394."

Hubble may ask you to return unopened packages at your own cost. If the return cost is substantial (for example, international shipping fees), document this in writing and note that it reduces the net refund value.

Refunds beyond the 14-day window

Hubble's standard terms state that prepaid unused periods are forfeited after the cooling-off window closes. Nevertheless, you retain a refund right if Hubble failed to disclose its cancellation method, failed to honor your cancellation in a timely manner, or if the service did not match its advertised specifications (for example, if lenses were damaged, expired, or incorrect in prescription).

To claim a refund in this scenario, send a second email to Hubble's support address with the subject line: "Refund Request - [Your Account Email] - Defective Service / Non-Compliance with RA 7394." Explain the specific failure (for example: "Your website did not clearly display how to cancel; therefore, I request a refund for all charges incurred after I discovered the lack of disclosure"). Keep this email brief, factual, and reference RA 7394 by name. This signals that you understand your rights and are prepared to escalate.

Escalation to the department of trade and industry

If Hubble refuses your refund claim or does not respond within 7 days, file a formal complaint with the DTI Consumer Assistance Bureau (CAB). Visit the DTI website (dti.gov.ph), download the consumer complaint form, and submit it with copies of:

• Your original cancellation email and Hubble's response (or lack thereof).
• Screenshots of your account status before and after cancellation.
• Bank statements showing unauthorized charges after your cancellation request.
• Proof of delivery for any registered mail you sent.
• Screenshots of Hubble's website showing unclear cancellation instructions (if applicable).

The DTI investigates subscription-service disputes and can compel Hubble to issue a refund or negotiate a settlement. This process typically takes 4 to 8 weeks, but it carries the force of law. Yafee recommends pursuing the DTI route if Hubble's refusal is clear and well-documented.

Pricing and billing terms comparison

Understanding Hubble's cost structure helps you calculate your refund eligibility and assess whether you are being overbilled.

Your refund amount is calculated as the total charges since signup minus any lenses you retain and any actual costs Hubble incurred (such as shipping for products already delivered). If you cancel on day 5 of a monthly subscription, you are entitled to a refund of approximately 90 percent of that month's fee.

What to do after cancellation is confirmed

Cancellation does not end your responsibilities; you must take follow-up steps to ensure no further charges occur and to recover any refund owed.

Step 1: create a cancellation record file

Save all cancellation-related emails, screenshots, and confirmations in a single folder on your computer or cloud storage. Label it clearly: "Hubble Cancellation - [Date]". This file becomes your evidence if you need to dispute a charge or file a DTI complaint.

Step 2: monitor your card for 60 days

Even after Hubble confirms cancellation, monitor your bank statement or credit card app daily for the next 60 days. Subscription-service bugs can cause phantom charges weeks or months after cancellation. If an unauthorized charge appears, photograph the charge, note the exact amount and date, and report it to your bank's fraud department immediately.

Step 3: update your payment method if you keep other subscriptions

If you have other active subscriptions linked to the same card, consider updating that card's details or adding a new card for future subscriptions. This reduces the risk of a forgotten subscription or a service you thought you cancelled quietly reactivating.

Step 4: request a refund status update if funds have not arrived

If Hubble promised a refund and more than 10 business days have passed without the money arriving in your account, send a follow-up email: "Refund Status Update - [Your Account Email]. I cancelled my subscription on [date]. Hubble confirmed cancellation via email on [date]. I have not yet received the refund of ₱[amount] to my card ending in [XXXX]. Please provide the expected refund date or initiate the refund immediately."

Keep this email factual and reference the prior communication by date. If Hubble does not respond within 5 business days, escalate to the DTI.

Common cancellation mistakes to avoid

You are not alone if your first cancellation attempt fails; many Filipino subscribers encounter avoidable delays and friction. Knowing these pitfalls protects you.

Mistake 1: assuming non-use equals cancellation

Do not assume that simply stopping your purchases or ignoring reminder emails will cancel your subscription. Hubble's billing algorithm is automatic; if your account remains active, you will be charged. Silence is not cancellation. You must send an explicit, dated, written request to cancel. This is your legal obligation under RA 7394, and Hubble is entitled to assume your account is active until you prove otherwise.

Mistake 2: cancelling via the wrong channel

Hubble's website does not offer a self-service cancellation tool. Many subscribers waste time hunting for a "cancel" button on the dashboard, then give up. Do not attempt to cancel via social media, live chat, or informal channels. Send your cancellation request via email to the official support address listed on Hubble's website, or via registered mail to the PO Box. Email creates a dated record; casual messages do not.

Mistake 3: deleting or discarding your confirmation email

When Hubble confirms your cancellation, it typically sends a confirmation email with a cancellation number or date. Do not delete this email. Save it, screenshot it, and keep it in your cancellation file. If a phantom charge appears later, this email is proof that Hubble accepted your cancellation and therefore breached its obligation. Without it, disputing the charge becomes harder.

Mistake 4: cancelling your card instead of your account

Some subscribers close their bank card or request a new card number to "stop" charges from Hubble. This does not work. Hubble will attempt the charge, fail, then retry on a later date. Eventually, the charge may post to a new card number you provided for a different service, or your bank may decline the charge and impose overdraft or NSF fees on you. Always cancel the account first; only cancel the card if Hubble refuses to honour your cancellation.

Mistake 5: not documenting the date and method of your request

If you send a cancellation email on March 5 but Hubble continues charging in April, you need proof of the March 5 email to dispute the April charge. Write down the exact date and time you sent each cancellation email, the email address you sent it to, and keep the sent-folder copy. If you mail a letter via registered post, keep the receipt. This documentation protects you in any future dispute or DTI complaint.

Mistake 6: assuming a bank chargeback solves everything

A bank chargeback is a legitimate dispute tool, but it is not your first step. Chargebacks often trigger Hubble to dispute the claim, lock your account, or report the dispute to credit-rating agencies. Furthermore, your bank's chargeback process takes 6 to 8 weeks and may not result in a refund if Hubble can prove you accepted the service terms. Cancel first, request a refund formally, escalate to the DTI if needed, and only initiate a chargeback as a final step if Hubble ignores all other notices.

Checklist for a successful Hubble cancellation

Use this checklist to ensure you have completed every required step before declaring your cancellation complete.

When to escalate to the department of trade and industry

If Hubble refuses your cancellation or refund request, or continues to charge your card after you have sent a formal cancellation notice, escalate your complaint to the DTI Consumer Assistance Bureau.

Filing a DTI complaint

Visit dti.gov.ph and navigate to the Consumer Assistance Bureau section. Prepare a written complaint letter that includes:

• Your full name and contact information.
• The date of each cancellation request you sent to Hubble.
• Hubble's response (or lack thereof).
• The total amount charged and refunded, and the amount still in dispute.
• Copies of your cancellation emails, confirmations, bank statements, and any registered mail receipts.
• A clear statement of the relief you seek (for example: "I request a full refund of ₱1,400 for the March billing cycle, plus confirmation that my account is permanently closed").

Submit this complaint by post, email, or in person at your nearest DTI Regional Office. The DTI will contact Hubble on your behalf and investigate whether the company breached RA 7394. If the DTI finds in your favour, it can compel Hubble to refund the disputed amount and pay penalties.

Your legal recourse timeline

From the date you file a DTI complaint, expect a response from Hubble within 10 business days. The DTI then conducts an investigation, which typically takes 4 to 8 weeks. If Hubble does not cooperate or the DTI finds a breach, the authority will issue a compliance order. Yafee emphasizes that this process is free, backed by law, and far more effective than any private dispute with the company.

How yafee can support your Hubble cancellation

Navigating a cross-border subscription cancellation is complex, especially when the service provider operates in a different country and time zone. Yafee has helped thousands of consumers in the Philippines cancel unwanted subscriptions, recover refunds, and understand their rights under RA 7394.

Yafee provides step-by-step guidance, template letters for formal cancellation requests, monitoring tools to detect unauthorized charges, and escalation support if you need to file a DTI complaint. Our team understands the friction points: unclear cancellation pathways, unresponsive support, and delayed refunds. Yafee transforms that friction into a clear, legal, documented process that protects your rights and recovers your money.

Visit Yafee today and access resources tailored to Philippine consumer law and international subscription services. Yafee is committed to making subscription cancellation transparent, predictable, and successful for every Filipino consumer.

Hubble cancellation contact addresses

Send your formal cancellation notice to the primary address listed in Hubble's Terms of Service, or to the alternative addresses if the primary address is unresponsive.

Primary cancellation address (PO box)

Verify the current PO Box address on Hubble's website or in the Terms of Service document. Mail your registered letter to this address with the subject line: "Cancellation of Subscription Account - [Your Email Address]".

Alternative addresses

If the PO Box does not respond within 10 business days, contact Hubble's corporate office location or the mailing address listed in its FTC filings. Check Hubble's website, the Terms of Service, or search the FTC's Consumer Sentinel database for the most current corporate address.

Email cancellation address

Send your cancellation email to [email protected] or the support email listed on Hubble's website. If you do not receive a response within 48 hours, send a follow-up email with "URGENT: Cancellation Request Requiring Confirmation" in the subject line.

Summary of contact methods

Final steps and next actions

You now possess a complete legal and procedural roadmap for cancelling your Hubble subscription, claiming a refund if eligible, and escalating to the Department of Trade and Industry if the company refuses to comply.

Begin immediately: gather your account information, compose your formal cancellation email using the template provided in this guide, and send it to Hubble's support address today. Do not delay; every day brings you closer to your next automatic charge. Once you have sent your cancellation request, monitor your card for unauthorized charges and keep all communications in a dedicated folder.

If Hubble does not respond within 48 hours, send a follow-up email referencing your original request. If the company denies your cancellation or refund, escalate to the DTI Consumer Assistance Bureau with the documentation you have collected. This process is backed by Philippine law, costs you nothing, and has a strong track record of success.

Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and regain control of their finances. Your cancellation is not unique; it is a routine matter under RA 7394, and Yafee provides the clarity and tools you need to resolve it conclusively. Visit Yafee today to access templates, tracking resources, and expert guidance tailored to your situation. Yafee stands with you every step of the way.