How to cancel Hubble in nigeria: your step-by-step guide to ending your mentorship subscription

Why cancel Hubble and what you need to know first

Hubble is a mentorship and consultation platform that connects you with startup advisors and experienced professionals via one-on-one video calls and premium guidance. You access the service through the Hubble app or web interface, and you pay for consultation credits or monthly/annual subscription plans through in-app purchases. Your subscription renews automatically unless you cancel before the next billing date.

If you've completed your learning goals, found the service doesn't match your needs, or prefer to explore alternatives, cancelling is straightforward once you know the exact process. Yafee specialises in helping Nigerian consumers navigate subscription cancellations with confidence, ensuring you retain your rights and avoid unnecessary charges. This guide walks you through every step, from understanding your legal position to submitting your cancellation request and claiming refunds where you're entitled to them.

The two Hubble entities in nigeria

Hubble operates under two separate services: Hubble.social (the mentorship and consultation platform, also known as Circles App), which serves most Nigerian users, and Hubble Connected, a distinct entity offering hardware subscriptions. This guide focuses exclusively on the mentorship platform. If you're cancelling a Hubble Connected product, your cancellation process may differ significantly, so always confirm which Hubble service you're subscribed to before proceeding.

Common reasons nigerian users cancel Hubble

You might cancel because you've achieved your mentorship milestones, discovered that premium features aren't delivering measurable value, experienced inconsistent advisor availability, found the monthly cost unsustainable, or prefer free learning alternatives. Whatever your reason, you hold consumer rights under Nigerian law that protect your ability to cancel and request refunds for undelivered or substandard services. Documenting your cancellation date and any refund claims creates a clear record for your protection.

Your consumer rights under the federal competition and consumer protection act

Nigerian consumer protection law gives you specific legal grounds to cancel subscriptions and claim refunds.

Legal protections that apply to your Hubble subscription

The Federal Competition and Consumer Protection Act (FCCPA) requires all businesses in Nigeria, including digital platforms like Hubble, to provide clear terms and conditions before you pay, and to honour your cancellation requests within a reasonable timeframe. You also hold the right to fair value for services received; if Hubble fails to deliver (for example, advisors repeatedly fail to attend scheduled calls, or the platform experiences chronic outages), you have legal grounds to request a full refund or escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC).

Furthermore, if you purchased your Hubble subscription through Google Play Store or Apple App Store, you benefit from additional consumer safeguards. Both platforms offer refund windows: Google Play grants up to 48 hours for most subscription refunds, while Apple permits refunds within 14 days of purchase under specific circumstances. These protections run parallel to your rights under Nigerian law, meaning you can pursue a refund through either the app platform or directly with Hubble.

Your legal position when Hubble refuses to cancel or refund

If Hubble ignores your cancellation request, denies a refund you believe you're entitled to, or continues charging after you've cancelled, you have formal recourse. The FCCPC is the regulatory body responsible for enforcing consumer rights in Nigeria. You can file a written complaint with the FCCPC, supported by email correspondence, transaction receipts, screenshots of failed service delivery, and proof of your cancellation date. The Commission takes documented breaches of the FCCPA seriously; your complaint record strengthens any future claim and may result in the FCCPC investigating Hubble's practices. Yafee recommends preserving all communications in a single folder and taking screenshots of every transaction and cancellation attempt.

Hubble pricing and subscription plans available in nigeria

Understanding your current subscription tier and its renewal date helps you decide whether to cancel outright or downgrade to a lower-cost plan.

Current subscription tiers and costs in nigerian naira

Hubble displays prices in Nigerian Naira (₦) through the Hubble app and web portal. Subscription costs may vary slightly depending on your payment method and current exchange rates, particularly if you pay via international card. The table below outlines typical plans available to Nigerian users as of the publication date:

If you're currently on a paid plan and want to retain some access, downgrading to the free tier or pay-per-call model is an alternative to full cancellation. However, if you decide to cancel entirely, proceed to the next section.

How to cancel Hubble: step-by-step for each platform

Your cancellation method depends on how you subscribed: directly through the Hubble app, via Google Play Store, or through Apple App Store.

Step 1: cancel directly through the Hubble app or web portal

This is the fastest route if you created your account and subscribed directly within Hubble's own platform.

1. Open the Hubble app or visit the web portal at hubble.social and log in with your email and password.
2. Navigate to your account settings: tap the profile icon (usually in the bottom right or top left menu) and select "Settings" or "Account".
3. Locate the "Subscription" or "Billing" section within account settings.
4. Select your active subscription plan and tap "Cancel subscription" or "Manage subscription".
5. Hubble will prompt you to confirm your cancellation and may offer a discounted renewal. Confirm cancellation by tapping "Yes, cancel my subscription".
6. You will receive an immediate confirmation message on screen. Take a screenshot of this confirmation for your records.
7. Check your email inbox (and spam folder) within 2 hours for a cancellation confirmation email from Hubble. This email serves as your proof of cancellation.

Your subscription will remain active until the end of your current billing cycle (the date shown in your confirmation email). You will not be charged again on the next renewal date. If you paid in advance for an annual plan and cancel mid-year, refer to the refund section below to understand your entitlement.

Step 2: cancel a google play store subscription

If you subscribed to Hubble through Google Play Store on an Android device, you must cancel through the Play Store app itself, not within Hubble.

1. Open Google Play Store on your Android device.
2. Tap your profile icon in the top right corner and select "Manage subscriptions".
3. Find "Hubble" or "HubbleClub" in your active subscriptions list and tap it.
4. Tap "Cancel subscription" at the bottom of the subscription details screen.
5. Select your cancellation reason from the dropdown menu (this is optional but helps Google understand consumer patterns).
6. Tap "Continue to cancellation" and then confirm "Yes, cancel subscription".
7. You will see an on-screen confirmation stating "Subscription cancelled". Screenshot this for your records.
8. Google Play will send a cancellation confirmation email to your registered Google account within 1 hour.

Your access to Hubble's premium features will end immediately upon cancellation through Google Play, regardless of any remaining balance in your current billing cycle. This differs from direct app cancellation, where access typically continues until the cycle end. If this concerns you, contact Hubble support immediately after cancelling through Google Play to discuss a potential prorated refund.

Step 3: cancel an apple app store subscription

If you subscribed to Hubble on iPhone, iPad, or Mac via Apple App Store, you cancel through Apple's ecosystem, not within the Hubble app.

1. Open the Settings app on your Apple device.
2. Tap your name at the top of the Settings menu to access "Apple ID, iCloud, Media & Purchases".
3. Select "Subscriptions".
4. Find "Hubble" or "HubbleClub" in your active subscriptions and tap it.
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Confirm your cancellation by tapping "Confirm" when the pop-up appears.
7. You will see a confirmation message stating your subscription has been cancelled and when it expires. Take a screenshot.
8. Apple will send a cancellation confirmation email to your Apple ID email address within 1 hour.

Your Hubble premium access will remain active until the end of your current billing period. You will not be charged on the next renewal date. Apple's cancellation process is immediate, so your confirmation email is your primary record of cancellation.

Step 4: document your cancellation immediately

Regardless of which platform you used, take the following actions within 1 hour of cancelling:

• Take a screenshot of the on-screen cancellation confirmation.
• Save a copy of the cancellation confirmation email sent by Hubble, Google Play, or Apple.
• Note the exact cancellation date, time, and the date your access expires in a document or phone note.
• Keep these records for at least 12 months; they serve as proof if Hubble continues charging or disputes your cancellation.

After cancellation: what to expect and how to reclaim access

Once you cancel, your account enters a transition period. Understanding what happens next prevents confusion and protects you against surprise charges.

Your access timeline after cancellation

If you cancelled directly through Hubble, your premium features remain available until your billing cycle ends. For example, if you cancelled on 15 January and your renewal date is 1 February, you can still use all premium features until 31 January. At midnight on 1 February, your account automatically downgrades to the free tier: you lose access to scheduled calls with premium mentors, priority messaging, and exclusive content, but you retain the ability to browse mentors and access any archived materials.

If you cancelled through Google Play or Apple, your access may end immediately upon cancellation, depending on Hubble's integration settings. You will receive an automated email stating your exact access end date.

How to reactivate your subscription

If you change your mind and want to restore your subscription, you can resubscribe at any time through the same method you originally used. There is no penalty for cancelling and resubscribing; however, if you originally cancelled a promotional or discounted plan, that discount may not apply to your new subscription. Before resubscribing, check the current pricing to confirm it matches your expectations.

Yafee guidance on preventing duplicate charges after cancellation

Many Nigerian users report that Hubble or their payment platform (Google Play, Apple, or their bank) continued charging after cancellation. This is usually due to a system delay or a duplicate payment instruction. To prevent this:

• Check your bank or card statement 5 days after your cancellation date. If a charge appears, document the transaction reference and date.
• If a duplicate or post-cancellation charge appears, take a screenshot and contact Hubble support immediately with your cancellation proof (the confirmation email).
• If Hubble does not refund the duplicate charge within 7 days, escalate to your bank and dispute the charge as "subscription cancelled" or "unauthorized transaction".
• If the charge came from Google Play or Apple, dispute it directly through those platforms' support channels; both have fraud investigation teams that can reverse unauthorised charges.

Refunds: what you're entitled to and how to claim

Your refund eligibility depends on why you're cancelling and which platform you subscribed through.

Refunds for annual plans cancelled mid-year

If you paid upfront for a full annual subscription and cancel before the year ends, you have a legal right to a prorated refund under the FCCPA. A prorated refund means you pay only for the months you used the service. For example, if you paid ₦60,000 for a 12-month plan and cancel after 3 months, you should receive a refund for the remaining 9 months (approximately ₦45,000, minus any applicable platform fees).

To claim a prorated refund, email Hubble support at [email protected] or through the support section in your account settings. Include the following information:

• Your full name and account email address.
• Your subscription plan name and the date you purchased it.
• Your cancellation date and reason.
• A clear calculation of the refund you believe you're owed (total paid divided by 12 months, multiplied by remaining months).
• Screenshots of your original purchase receipt and your cancellation confirmation email.

Hubble support should respond within 5 working days with a refund decision. If they refuse or don't respond, escalate to the FCCPC (see section below).

Refunds for service failure or non-delivery

If you cancel because Hubble failed to deliver the service as advertised (for example, mentors repeatedly failed to attend scheduled calls, or the platform was unavailable for extended periods), you have grounds to claim a full refund for the affected month, even if you used the service partially. Document each instance of non-delivery with screenshots, dates, and times, and include this evidence when you contact Hubble support.

Refunds through google play and apple

Google Play and Apple offer refund windows independent of Hubble's policy. Google Play allows refunds within 48 hours of purchase for most subscriptions, while Apple permits refunds within 14 days if you can demonstrate that you didn't use the service or received a defective product. To claim a refund directly from these platforms:

Google Play: Open Google Play Store, go to "Account", select "Order history", find your Hubble subscription, tap the three-dot menu, and select "Request a refund". You will be prompted to provide a reason; select "I don't want the subscription anymore" or "The app doesn't work as expected" if applicable. Google will process your refund within 1 to 5 business days.

Apple: Open Settings, tap your name, select "Subscriptions", tap Hubble, and select "Manage subscription". If your subscription is within 14 days of purchase, you will see a "Report a Problem" link. Tap it, describe your issue, and submit. Apple's support team will review your request and issue a refund if approved within 7 to 10 business days.

Common mistakes when cancelling Hubble in nigeria

Cancelling a subscription seems simple, but small errors can delay your request or result in continued charges. The good news is that these mistakes are entirely avoidable once you know what to avoid.

Mistake 1: cancelling only through Hubble when you subscribed via an app store

If you subscribed through Google Play or Apple, cancelling within the Hubble app alone will not stop your subscription. Your cancellation request reaches Hubble but not Google Play or Apple, which continue processing charges on their own schedule. Always cancel through the same platform where you subscribed. If you're unsure, attempt cancellation through all three methods (Hubble app, Google Play, and Apple), then verify 5 days later that no new charge appears on your bank statement.

Mistake 2: deleting the Hubble app instead of cancelling your subscription

Uninstalling the Hubble app does not cancel your subscription. Your account and billing information remain active on Hubble's servers, and you will continue to be charged on your renewal date. Always use the official cancellation process within the app or platform settings before deleting the app.

Mistake 3: not saving cancellation proof

Hubble processes thousands of cancellation requests monthly; if yours is misplaced or delayed, you will have no evidence that you attempted to cancel. Screenshot the on-screen confirmation and save the confirmation email before closing the cancellation page. These documents are your legal proof and your first line of defense if Hubble charges you again.

Mistake 4: ignoring a post-cancellation charge

If Hubble charges you after your cancellation date, respond within 7 days. The longer you wait, the more difficult it becomes to dispute the charge with your bank or payment platform. Immediately contact Hubble support, your bank, or Google Play/Apple support to report the unauthorized charge. Yafee advises treating post-cancellation charges as urgent because banks reverse them faster when reported promptly.

Mistake 5: not checking your cancellation status before your billing date

Always verify that your subscription is actually cancelled before your next renewal date. Open Hubble or your app store settings 3 days before your renewal date and confirm that your subscription is listed as "Cancelled" or "No active subscription". If your subscription still shows as active, cancel immediately.

Your checklist before and after cancellation

Use this checklist to ensure you've completed every step correctly and protected yourself legally:

How to escalate to the federal competition and consumer protection commission

If Hubble refuses your cancellation request, denies a refund you're entitled to, or continues charging after you've cancelled, you have a formal escalation route.

When to escalate to the FCCPC

File a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) if Hubble:

• Does not respond to your cancellation request within 7 working days.
• Refuses a prorated refund on an annual plan without justification.
• Continues charging your bank account after you've submitted cancellation confirmation.
• Fails to deliver services as advertised and refuses to issue a refund.
• Misrepresents subscription terms in the app or during purchase.

How to file an FCCPC complaint

The FCCPC accepts consumer complaints via its official website and processes them at no cost to you. Follow these steps:

1. Visit the FCCPC website at fccpc.gov.ng and navigate to the "File a Complaint" or "Consumer Complaint Portal" section.
2. Create an account or log in with your email address.
3. Select "Hubble" as the company name and "Digital Services / Subscription" as the category.
4. Describe your issue in detail: explain what happened, when it happened, and what outcome you're seeking (refund, service restoration, etc.).
5. Attach all supporting documents: screenshots of cancellation confirmations, emails from Hubble support (or proof you tried to contact them), bank statements showing unauthorized charges, and your cancellation proof.
6. Submit your complaint. The FCCPC will issue you a case reference number and send it to your email. Keep this reference number; you'll need it for any future correspondence.

The FCCPC typically investigates complaints within 30 days. If Hubble fails to respond to the FCCPC's investigation request, the Commission can impose penalties on Hubble under the FCCPA. Your complaint also becomes part of a public record that influences regulatory action against repeat offenders.

Contact information for the FCCPC

• Website: fccpc.gov.ng
• Email: [email protected] or [email protected]
• Phone: +234 (0) 700 FCCPC (32272) or +234 (0) 1 270 3930
• Physical address: FCCPC Headquarters, Abuja, Nigeria (detailed address available on the website)

Should you cancel or downgrade? a comparison

Before you finalise your cancellation, consider whether downgrading to a lower plan or the free tier might better serve your needs.

If you genuinely no longer need Hubble, cancellation is the right choice. However, if you might return occasionally, the free tier or pay-per-call model keeps your account active without recurring charges. To downgrade instead of cancel, follow the same steps listed in "How to cancel" above, but select "Downgrade to free" or "Switch to pay-per-call" instead of "Cancel subscription".

Frequently encountered issues and how yafee can help

Yafee has supported thousands of Nigerian consumers through subscription cancellations. Here are the issues we encounter most often and how they're resolved:

Issue: Hubble says they never received my cancellation request

If Hubble claims no record of your cancellation, respond immediately with your cancellation confirmation email and screenshot. This is concrete proof that your request was received by Hubble's system. If Hubble continues to deny receipt, escalate to the FCCPC and include your proof; the Commission will compel Hubble to investigate their email logs. Yafee advises using registered email or app-based messaging whenever possible because it creates a timestamped record that Hubble cannot deny.

Issue: i was charged after cancellation but Hubble says it was a "system delay"

A charge that appears days or weeks after your cancellation is still unauthorized. Whether Hubble calls it a "system delay" or a "processing error", you are entitled to a refund under the FCCPA. Respond to Hubble in writing: "I cancelled my subscription on [date] as confirmed by [your proof]. Any charges after this date are unauthorized and must be refunded within 7 days." If Hubble does not refund, dispute the charge with your bank or payment platform as an unauthorized transaction.

Issue: my refund from google play or apple is taking longer than expected

Google Play and Apple typically process refunds within 5 to 10 business days, though some take longer during peak periods. Check your original receipt email for a refund status. If no refund has arrived within 14 days, contact Google Play or Apple support directly with your subscription reference number and cancellation date. Escalation requests are often fast-tracked by these platforms' support teams.

Final steps: summary of your cancellation journey

Cancelling Hubble in Nigeria is straightforward when you follow the legal framework and procedural steps outlined above. You hold rights under the FCCPA to cancel at any time, request refunds for undelivered services, and escalate to the FCCPC if Hubble refuses to cooperate. Yafee has helped thousands of Nigerian consumers cancel subscriptions confidently, retain their refunds, and protect themselves against duplicate charges. By saving your cancellation proof, monitoring your bank statement, and escalating early if issues arise, you ensure that Hubble respects your decision to cancel.

The next step is simple: open your Hubble app or app store settings now, follow the cancellation steps for your platform, and save your confirmation email. Document the date and time, then verify 5 days later that no new charge appears. If you encounter resistance from Hubble, use your saved confirmation as evidence and contact the FCCPC without delay. Yafee's mission is to empower you with knowledge and confidence when dealing with subscription services, and we've walked through every scenario so you can cancel with certainty.

Contact information for Hubble support and regulatory bodies

Below are the official contact details for Hubble and the relevant regulatory bodies in Nigeria:

Hubble support channels

• Email: [email protected]
• In-app support: Open Hubble, navigate to "Settings" > "Help & Support" or "Contact Us"
• Website: hubble.social
• Twitter / X: @HubbleApp (check for support handle if different)

Regulatory bodies

• Federal Competition and Consumer Protection Commission (FCCPC): fccpc.gov.ng | +234 (0) 700 32272 | [email protected]
• Google Play Store Support: support.google.com/googleplay
• Apple App Store Support: support.apple.com/subscriptions

Preserve all contact details and reference numbers in a safe location for future reference. When you contact any of these parties, always reference your cancellation date, subscription plan name, and original purchase date. Yafee is here to ensure that when you decide to cancel, your rights are protected and your process is clear. Visit yafee.com for more guides on cancelling digital subscriptions in Nigeria, and remember: your consumer rights matter, and Hubble must respect them.