How to cancel your Hubble contact lens subscription and protect your rights

About Hubble and why you might want to cancel

Hubble is a contact lens subscription service operating across the United Kingdom, delivering daily disposable lenses directly to your door on a monthly cycle. The service appeals to many customers because it undercuts traditional high-street opticians and removes the friction of regular shop visits. However, circumstances change, and you may need to cancel for entirely valid reasons-prescription changes, switching to monthly lenses, cost concerns, or simply discovering the product does not suit your eyes as well as you hoped.

If you have decided to cancel Hubble, you are making a practical decision about your money and your health. The good news is that UK consumer protection law gives you clear rights, and cancelling by post creates an official record that protects you if any disputes arise later. At Yafee, we have guided thousands of consumers through subscription cancellations, and we know that understanding your options before you act makes the entire process smoother and faster.

Why customers cancel Hubble

Common reasons for cancellation include discovering that daily disposable lenses irritate your eyes, realising you prefer monthly or weekly lenses instead, finding that your prescription has changed and requires an eye test, or simply deciding that the ongoing cost does not justify the convenience. Some customers cancel after receiving their first shipment when they realise the product is not right for them. Others cancel after several months when they have had time to compare prices with competitors or when their financial circumstances shift. None of these reasons require justification-you have the right to cancel under UK consumer law.

Your consumer rights when cancelling

Under the Consumer Rights Act 2015, you hold a statutory right to cancel a distance contract (which includes online subscriptions) within 14 days of receiving your first delivery, without needing to provide a reason. After this 14-day period, you can still cancel, but the terms depend on what your subscription agreement states. Hubble's terms typically require notice before your next billing date, usually 7 to 14 days. Importantly, you always have the right to cancel-there is no clause that locks you in permanently.

Understanding hubble's subscription pricing and billing

Knowing exactly what you are paying and when helps you time your cancellation to avoid unwanted charges and claim refunds you are entitled to.

Subscription costs and plan structure

Hubble offers daily disposable contact lenses on monthly automatic-renewal subscriptions. Your costs depend on your prescription strength, but the service typically positions itself as cheaper than high-street alternatives. Initial promotional pricing often applies only to your first order, meaning subsequent renewals jump to standard rates-which surprises many customers when they see their second invoice.

Check your most recent invoice or account statement to confirm your exact renewal price and billing date. This information tells you when your next charge will occur and helps you submit cancellation with enough notice to avoid it. Many customers discover they are paying significantly more than their initial promotional rate-making cancellation financially urgent.

When your next charge occurs and how to avoid it

Hubble charges automatically on the same date each month. If your billing date is the 15th and you cancel on the 10th, you will still be charged on the 15th because you have not given sufficient notice. The Consumer Rights Act 2015 requires that you receive clear notification of your renewal date and the amount you will be charged. If Hubble has failed to provide this transparency, you may have grounds to dispute charges. Consequently, log into your Hubble account now and locate your billing date before you submit your cancellation request.

When you should cancel Hubble

Timing your cancellation correctly protects you from unwanted charges and strengthens your legal position if disputes arise.

Your legal position under the consumer rights act 2015

The Consumer Rights Act 2015 grants you two distinct cancellation windows. First, you have 14 days from receipt of your first delivery to cancel without reason and receive a full refund, minus the cost of delivering the lenses to you (if Hubble charges for return postage). This is your "cooling-off period". Second, after the 14 days expire, you can still cancel, but Hubble may charge you a cancellation fee if their terms state they are entitled to do so. Most subscription services do not charge cancellation fees after the initial period-they simply process your request and stop charging you. Yafee recommends checking Hubble's terms and conditions to identify whether a cancellation fee applies in your case. If you cancel during the 14-day period, you are protected regardless of what the terms say.

Cancelling within the 14-day cooling-off period

This is your strongest legal position. You have 14 calendar days from the date you received your first order. If you received your first shipment on 5 January, your deadline is 19 January. You do not need to provide a reason, and Hubble must issue a refund within 14 days of receiving your cancellation notice. The only deduction Hubble can lawfully make is the cost of return postage, which you must pay separately unless you are cancelling due to a faulty product.

To invoke this right, submit your cancellation in writing (by email or post) and state clearly that you are cancelling within the 14-day cooling-off period under the Consumer Rights Act 2015. This language ensures Hubble processes your request correctly and does not try to charge you a later cancellation fee.

Cancelling after the 14-day period expires

After 14 days, you move into the "standard cancellation" phase. Your contractual right to cancel remains-it does not expire-but Hubble's cancellation terms now apply. Most subscriptions require 7 to 14 days' written notice before your next billing date. For example, if your billing date is the 20th and you submit cancellation on the 10th, Hubble will honour your request and not charge you on the 20th. If you cancel on the 21st (after charging), you have given insufficient notice, and the next billing date will still result in a charge. Yafee advises you to submit your cancellation request at least 14 days before your next billing date to avoid ambiguity and ensure the company processes it in time.

How to cancel your Hubble subscription step by step

Follow these precise steps to cancel your subscription and create a written record that protects you legally.

Step 1: gather your account details

Before you submit your cancellation, collect the following information:

• Your Hubble account email address
• Your account number (visible on any invoice or in your account settings)
• Your billing date and the amount of your last charge
• The date you first received your initial order (to determine if you are within the 14-day cooling-off period)

Having this information to hand prevents delays and ensures Hubble can identify your account immediately when processing your cancellation.

Step 2: log into your Hubble account online

Visit the Hubble website and sign into your account using your registered email and password. Navigate to "Account Settings" or "Subscription Settings". Look for a "Cancel Subscription" button or link. Many subscription services now offer immediate online cancellation, which generates an instant confirmation email. If Hubble provides this option, use it-your confirmation email serves as proof of cancellation and is legally valid under the Consumer Rights Act 2015.

Step 3: complete the online cancellation form or request (if available)

If you proceed through the online portal, Hubble may ask why you are cancelling. You are not obliged to provide a detailed reason, but selecting a brief option (such as "Cost" or "Product does not suit me") helps the company improve its service. After you submit, Hubble will display a confirmation message and send you a confirmation email. Take a screenshot of the confirmation message and keep the email-these are your proof of cancellation.

Step 4: email hubble's customer service as a backup (recommended)

Even if you cancel online, Yafee recommends sending a follow-up email to Hubble's customer service address (typically [email protected] or [email protected]). Write a clear, brief cancellation notice that includes the following:

1. Your full name and account email address
2. Your account number
3. The date you wish your subscription to end (ideally at least 14 days from today, or before your next billing date)
4. A statement that you are cancelling under the Consumer Rights Act 2015 (if within 14 days of your first delivery), or simply confirming your cancellation request (if after 14 days)
5. A request for a confirmation email in response

Send this email from your registered account email address and keep a copy in your sent folder. This written record protects you if Hubble later claims it never received your cancellation or if a dispute arises over refunds.

Step 5: request a cancellation confirmation email

After you submit your cancellation request, Hubble should send you an automated or manual confirmation email within 24 hours. This email must confirm:

• The date your cancellation request was received
• The date your subscription will end
• Whether any refunds will be issued and when
• Your account number or reference number

If you do not receive a confirmation email within 24 hours, contact Hubble immediately by phone or email and ask them to send one. Do not assume silence means your cancellation was processed.

Step 6: verify your account shows "Cancelled" or "Inactive" status

Log back into your Hubble account within 2 to 3 days and check your account status. It should display "Cancelled", "Inactive", or "Subscription ended on [date]". If it still shows "Active" or you cannot see any cancellation status, contact Hubble immediately. This verification step catches errors before your next billing date passes.

Refunds and what you are entitled to receive

Your refund entitlement depends on when you cancel and whether the lenses have been used.

Refunds within the 14-day cooling-off period

If you cancel within 14 days of receiving your first delivery, you are entitled to a full refund of all charges, minus the cost of returning the unused lenses to Hubble. The Consumer Rights Act 2015 specifies that you must cover return postage unless the product is faulty or Hubble agreed to pay for returns. Hubble typically provides a prepaid return label, which means you do not bear the cost. Consequently, you should receive a refund of your full order amount within 14 days of Hubble receiving your returned goods.

If you have opened and used one or more pairs of lenses from your initial delivery, Hubble may deduct the cost of those lenses from your refund. Contact lenses are hygiene products and cannot be resold once opened. If you have used only one pair and ordered 30 pairs, Hubble may charge you for one pair (approximately £1.50 to £2.50, depending on your prescription strength) and refund the remainder.

Refunds after the 14-day period expires

After 14 days, your right to a refund depends on Hubble's cancellation terms and whether you have received goods you paid for. If you cancel before your next billing date and have not yet received lenses for the new billing cycle, you should not be charged anything further. If you have already been charged for next month's lenses, you must request a refund explicitly. Submit a refund request in writing (email) to Hubble's customer service, citing your cancellation date and the charge you want refunded. If Hubble refuses and you believe the charge was unlawful, you can escalate the dispute to the Financial Ombudsman Service (FOS), which is the independent authority that investigates consumer finance complaints in the UK.

Timeline for receiving your refund

By law, Hubble must process your refund within 14 days of receiving your return (if applicable) or confirming your cancellation. In practice, most refunds appear in your bank account within 5 to 10 working days after the company issues them. Check your bank account and look for a credit from Hubble or their payment processor. If 20 days have passed since you cancelled and you have not received a refund, contact Hubble and ask for proof of refund processing. If they cannot provide evidence, escalate the complaint to the Financial Ombudsman Service.

Common mistakes to avoid when cancelling

Cancelling is straightforward, but a few pitfalls can delay your refund or leave you without proof that you cancelled.

Mistake 1: cancelling by phone without following up in writing

Hubble's customer service team may accept your cancellation by phone, but this creates no written record. If the company later claims you never cancelled, you have no proof. Always follow up with a written email confirmation after any phone call. State in the email: "This is to confirm that I cancelled my Hubble subscription by phone on [date] at [time], and the adviser confirmed my cancellation under reference number [X]. Please send me a written cancellation confirmation." This email creates a defensible record.

Mistake 2: cancelling without noting your billing date

If your billing date is the 20th and you cancel on the 19th without specifying an end date, Hubble may charge you on the 20th anyway because you did not give sufficient notice. When you cancel, always state clearly: "Please cancel my subscription effective immediately, or before my next billing date on [date]." This prevents the company from claiming ignorance about your intentions.

Mistake 3: not requesting a written confirmation

Some customers cancel online, see a confirmation screen, and assume they are done. Confirmation screens are helpful but can disappear or be misremembered. Always request a confirmation email from Hubble's customer service. This email is your legal proof of cancellation under the Consumer Rights Act 2015. Without it, you have no evidence if a dispute later arises.

Mistake 4: failing to check your account status after cancellation

Log back in 2 to 3 days after you cancel to verify your account shows "Cancelled" or "Inactive". Some cancellation requests fail due to system errors or incomplete submission. If your account still shows "Active", contact Hubble immediately and escalate the issue. Waiting until after your next billing date leaves you in a weak legal position.

Mistake 5: cancelling within the 14-day period without invoking the consumer rights act 2015

If you are cancelling within 14 days of your first delivery, always state explicitly that you are cancelling under your "cooling-off rights" or under "the Consumer Rights Act 2015". This ensures Hubble processes your request as a statutory right rather than a discretionary cancellation, and it guarantees you a refund minus only return postage. Without this language, Hubble may apply their standard cancellation policy, which could allow them to deduct other fees.

What happens after you cancel

Your cancellation is processed, but several things still require your attention to ensure the transition is clean.

Confirming your final delivery

If you cancelled partway through a billing cycle and Hubble had already dispatched your next month's lenses, those lenses are on their way to you. You can accept delivery and keep them, or refuse delivery and ask for a refund. If you accept delivery, contact Hubble and request a refund of the full amount for that month's supply. Provide your cancellation confirmation date and ask them to deduct the refund from your pending return shipment charge. Yafee advises accepting the delivery unless the cost is exceptionally high, as many customers forget refund requests after a cancellation is complete.

Monitoring your bank account

For the next 30 days, check your bank or credit card statements weekly. If Hubble attempts to charge you again after your cancellation date, report the charge immediately as unauthorised. Contact your bank's fraud team and ask them to raise a dispute. Provide your cancellation confirmation email as evidence. Most banks will reverse the charge within 5 to 10 working days if you have documentary proof of cancellation.

Switching to an alternative provider

Once your Hubble cancellation is confirmed, you may want to switch to another contact lens supplier. Collect your prescription details from your eye test result (your optician must provide this by law) and take them to a competitor such as Specsavers, Boots Opticians, or another online service. Do not rely on Hubble to transfer your prescription-you own it, and you can use it immediately elsewhere. Before you order from a new provider, confirm their cancellation policy and billing date so you do not repeat the same surprise charges.

Your checklist before and after cancellation

Use this checklist to ensure you have completed every step and protected your legal position.

Hubble's cancellation address and contact details

If you require a postal address to send your cancellation notice or if online methods fail, use the following contact method. Hubble operates primarily through its online platform, but they maintain a customer service email and postal address for formal cancellation requests.

Email: [email protected] or [email protected]

Postal address: Hubble Contacts Limited, [Company address, typically listed on their website under "Contact Us" or in your account settings].

When you send a postal cancellation letter, use a tracked service (such as Royal Mail Special Delivery) and keep the receipt. Include a copy of your most recent invoice and state your account number clearly. Request a signed confirmation of receipt from Hubble. This creates an irrefutable record if a dispute later arises.

Your final summary and next steps

Cancelling your Hubble subscription is a straightforward process when you understand your legal rights under the Consumer Rights Act 2015. If you are within 14 days of your first delivery, you are entitled to a full refund minus return postage and can cancel for any reason. After 14 days, you can still cancel, but you must provide notice before your next billing date to avoid unwanted charges. Always submit your cancellation in writing (email is sufficient), request a confirmation, and verify your account status has changed before your next billing date passes.

Yafee has helped thousands of consumers cancel subscriptions cleanly and secure refunds they are entitled to. The key is keeping written records, invoking the Consumer Rights Act 2015 explicitly if you are within the cooling-off period, and monitoring your account until the cancellation is complete. If Hubble refuses to cancel or disputes your refund, escalate your complaint to the Financial Ombudsman Service, the independent authority that handles consumer finance disputes in the UK. Yafee remains your trusted source for clear, legally grounded guidance on subscription cancellations across all major UK services.