How to cancel Lose It and stop recurring charges in malaysia

What Lose It is and why you might cancel

Lose It is a weight-management and calorie-tracking app built on a freemium model. The service operates from Boston, United States, and serves users across Malaysia through a mobile app paired with optional Premium features. Most Malaysian users activate the app free, then pay to unlock advanced nutrition tracking, personalised guidance, and enhanced logging tools. The frustration begins when people realise they are paying for features they no longer use, or when renewal charges arrive unexpectedly.

Your subscription auto-renews monthly or annually unless you cancel before the next billing date. This automatic renewal model is standard in the health and wellness app space, yet many users discover the charges only when reviewing their bank statements weeks later. At Yafee, we help thousands of Malaysians navigate this exact situation each month.

How Lose it's freemium pricing works

The free version allows basic calorie logging and weight tracking. Premium adds deeper nutrition analysis, custom goal creation, and an ad-free experience. Your payment method determines which cancellation route you must follow. If you subscribed via the Lose It website, Apple App Store, or Google Play Store, each channel requires a different cancellation process.

Common reasons malaysians cancel Lose It

Users typically cancel after noticing repeated charges they did not authorise, discovering alternative apps they prefer, or finding that Premium features do not match their weight-loss goals. Some report dissatisfaction with photo-logging reliability, feature removals in recent updates, or increased advertising despite holding a Premium subscription. Others simply decide the cost no longer justifies the value they receive. Regardless of your reason, your cancellation should be processed immediately and without penalty under Malaysia's Consumer Protection Act 1999.

Your consumer rights in malaysia when cancelling Lose It

Lose It's subscription terms are governed by Malaysian consumer protection law, which gives you explicit rights over recurring charges and contract termination.

Legal framework protecting your cancellation

The Consumer Protection Act 1999 establishes that you have the right to cancel any continuous supply contract (including subscriptions) at any time, provided you give notice in writing or by other agreed means. The act defines a continuous supply contract as one where goods or services are supplied on a recurring basis at regular intervals, with automatic renewal clauses. Your Premium subscription to Lose It meets this definition exactly.

Furthermore, the act mandates that the supplier must process your cancellation without imposing penalties or hidden charges. If Lose It continues billing you after you have submitted a valid cancellation request, that constitutes a breach of contract and a violation of consumer law. The Ministry of Domestic Trade and Cost of Living (MDTCCL) enforces this legislation through the Consumer Protection Division.

Your legal position

You have the statutory right to cancel your Lose It subscription at any time without penalty or justification. The supplier cannot require you to wait until the end of your current billing cycle, though charges already incurred before your cancellation date remain payable. You must receive written confirmation of cancellation. If Lose It charges your account after you have cancelled, you may lodge a complaint with the MDTCCL or pursue a refund through your bank's chargeback process.

How to cancel Lose It: step-by-step for each platform

Your cancellation method depends on whether you subscribed through Lose It's website, Apple App Store, or Google Play Store. Deleting the app does not cancel your subscription. You must actively terminate your billing through the correct channel. Yafee's data shows that most Malaysian users subscribe via the app stores, so confirm your payment method before you begin.

Step 1: identify where you subscribed and gather evidence

Open your bank statements or payment app and locate your Lose It charge. Check whether the merchant is listed as "Lose It," "Apple," "Google," or another processor. This tells you which cancellation path to follow. Take a screenshot of your current subscription page showing the renewal date, plan name, and the next billing amount. Save this screenshot, your transaction ID, and any receipts. This evidence protects you if a dispute arises later.

1. Log into your bank or payment app
2. Find the most recent Lose It charge
3. Note the merchant name and transaction date
4. Screenshot your Lose It account subscription page
5. Save your transaction ID and email receipts to yourself

Step 2: cancel if you subscribed directly through Lose It

If your charge appears as "Lose It" and came from your credit card directly, you subscribed via Lose It's website or in-app billing system. Navigate to Lose It's support centre at loseit.zendesk.com/hc/en-us and sign in with your account credentials. Go to your account settings, select "Subscription" or "Billing," then choose "Cancel auto-renew" or "Manage subscription." Confirm the cancellation when prompted. You should receive an email confirmation within 24 hours showing the cancellation date and your final billing date.

1. Visit loseit.zendesk.com/hc/en-us and sign in
2. Navigate to account settings or subscription settings
3. Select the option to "cancel auto-renew" or "manage subscription"
4. Confirm the cancellation when the system asks you to verify
5. Take a screenshot of the confirmation page
6. Check your email for a cancellation confirmation letter

Step 3: cancel if you subscribed through apple app store

If your charge shows "Apple" as the merchant, your subscription runs through your Apple ID. Open the App Store app on your iPhone, iPad, or Mac. Tap your profile icon in the top right corner, then select "Subscriptions." Find "Lose It" in the list and tap "Cancel Subscription" or "Edit Subscription." Confirm the cancellation. Apple will send you an email confirmation showing the cancellation effective date and your final renewal date. Your access to Premium features will end immediately, but you retain free-tier access until the current billing period expires.

1. Open the Apple App Store app
2. Tap your profile icon (top right)
3. Select "Subscriptions" from the menu
4. Tap "Lose It" from the list of active subscriptions
5. Tap "Cancel Subscription" and confirm when prompted
6. Take a screenshot of the cancellation confirmation
7. Check your Apple ID email for a cancellation notice

Step 4: cancel if you subscribed through google play store

If your charge shows "Google" or "Google Play" as the merchant, your subscription is managed through your Google account. Open the Google Play Store app on your Android device. Tap your profile icon in the top right, then select "Manage your Google Account." Go to the "Payments and subscriptions" tab, select "Subscriptions," then tap "Lose It." Choose "Cancel subscription" and confirm. Google will send you an email confirmation within one hour. Your Premium access stops at the end of your current billing cycle, which Google specifies in your cancellation notice.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon (top right)
3. Select "Manage your Google Account"
4. Go to the "Payments and subscriptions" tab
5. Tap "Subscriptions," then find "Lose It"
6. Select "Cancel subscription" and confirm
7. Screenshot the confirmation message
8. Check your Google account email for a cancellation confirmation

Step 5: verify cancellation and monitor your account

After you submit your cancellation, do not assume it is complete. Log back into your Lose It account, Apple ID, or Google Play account within 24 hours and confirm that the subscription no longer appears as active. Check your email for a cancellation confirmation letter from Lose It, Apple, or Google. Watch your bank statements for the next seven days to ensure no charge appears. If a charge does appear after your cancellation date, contact Yafee immediately or file a dispute with your bank using your cancellation confirmation screenshot as evidence.

What happens after you cancel your Lose It subscription

Cancelling does not delete your Lose It account or your historical data. You retain free-tier access indefinitely, meaning you can still log calories, track weight, and view past entries. Premium features disable immediately upon cancellation or at the end of your current billing cycle, depending on your subscription type and platform. You can reactivate Premium at any time by renewing your subscription through the same channel.

Data retention and account access

Your meal logs, weight records, and progress history remain in your account. You can access and export this data through the app settings if you wish to keep a personal copy. Lose It does not delete accounts for inactivity, so your account will wait indefinitely if you choose to return. Some users maintain a free account to monitor past progress without paying for Premium features.

Refunds and unused subscription time

Refund eligibility depends on your payment platform and local law. If you cancel within 14 days of your initial Premium purchase, both Apple and Google honour refund requests automatically. For subsequent renewals, refund policies vary. Yafee recommends requesting a refund through your original payment platform (App Store, Google Play, or Lose It directly) if you believe the Premium features were defective or misrepresented. The Consumer Protection Act 1999 entitles you to a refund if goods or services do not match the description you relied upon at purchase. Submit your refund claim in writing to Lose It's mailing address, including your transaction ID, cancellation date, and reason for the refund request.

Common mistakes that delay or block your cancellation

Cancellations are rarely complex, but small errors can leave you charged indefinitely. Here are the pitfalls users encounter most often.

Deleting the app instead of cancelling the subscription

This is the single most common mistake. Removing the Lose It app from your phone does not cancel your subscription. Your account remains active on Lose It's servers, and your billing continues. You must manually cancel through your account settings, Apple ID, or Google Play account. Only after confirming cancellation through these official channels is your subscription truly terminated.

Missing the renewal date

If you cancel after your renewal has already processed, your next billing cycle has already started. You cannot recover charges that have already been taken. However, your cancellation will stop the following renewal. Check your next billing date before you submit your cancellation request. If you have already been charged and believe it is unfair, request a refund through Lose It's support centre or your bank's chargeback process.

Cancelling in the wrong place

If you subscribed via Apple but attempted to cancel through Google Play, your cancellation will not register. Match your cancellation channel to your subscription channel exactly. If you are unsure where you subscribed, check your payment statements or contact Lose It support directly with your email address and transaction ID.

Not saving confirmation proof

Do not rely on memory or email alone. Screenshots of the cancellation confirmation page are invaluable if Lose It charges you again or if you need to dispute the charge with your bank. Save your screenshot immediately, along with the cancellation email. Store these in a folder or cloud drive you can access easily if a claim is needed.

Troubleshooting if Lose It continues to charge after cancellation

If you have cancelled but Lose It charged your account again, follow this escalation process to recover the funds.

Contact Lose It support with your evidence

Email Lose It's support team through their help centre at loseit.zendesk.com/hc/en-us. Attach your cancellation confirmation screenshot, the transaction ID of the erroneous charge, and your account email address. Request a refund and ask for written confirmation that your subscription has been terminated. Lose It typically responds within 48 hours. If they confirm a billing error, they will issue a refund to your original payment method within 5 to 10 business days.

Dispute the charge with your bank

If Lose It does not respond or refuses to refund, contact your bank or credit card company. Provide them with your cancellation confirmation screenshot, your account email, and the transaction ID of the unauthorised charge. Your bank will file a chargeback dispute, requiring Lose It to prove you authorised the charge after cancellation. Under the Consumer Protection Act 1999 and banking regulations in Malaysia, unauthorised charges after a valid cancellation are refundable. Your bank will likely credit your account within 10 to 15 business days.

Escalate to the ministry of domestic trade and cost of living

If your bank's dispute is unsuccessful or Lose It ignores your refund request, lodge a formal complaint with the MDTCCL's Consumer Protection Division. Provide your cancellation proof, bank statements, and all correspondence with Lose It. The MDTCCL enforces the Consumer Protection Act 1999 and can compel Lose It to refund unauthorised charges and pay a penalty. This process typically takes 30 to 60 days but carries the force of law.

Comparing Lose It to alternative weight-loss apps

If you are cancelling because Lose It no longer meets your needs, consider these alternatives available to Malaysian users.

Before you cancel: a final checklist

Use this checklist to ensure your cancellation is complete and protected.

• Confirm where you subscribed (Lose It, Apple, or Google)
• Note your next billing date from your account
• Screenshot your current subscription page
• Save your transaction ID and email confirmation
• Export or capture your meal logs and progress data if needed
• Complete the cancellation through the correct platform
• Screenshot the cancellation confirmation
• Check your email for a confirmation letter
• Monitor your bank account for seven days after cancellation
• File a chargeback or refund claim if charged after cancellation

Contact information for Lose It and support escalation

Lose It does not operate an office or phone support line in Malaysia. All support flows through their online help centre and in-app messaging system. For written correspondence, use their Boston headquarters address below.

Lose It support (online)
Website: loseit.zendesk.com/hc/en-us
Email: Submit through their help centre contact form

Lose It mailing address (for formal correspondence)
Lose It, Inc.
101 Tremont Street, Floor 9
Boston, MA 02108
United States

Malaysian consumer protection escalation
Ministry of Domestic Trade and Cost of Living
Consumer Protection Division
Website: konsumer.kpdnkk.gov.my
Hotline: 1-800-2-SAHABAT (1-800-27242228)

Summary: your next step

Cancelling Lose It is straightforward when you follow the correct platform-specific steps and save your confirmation proof. Identify your subscription channel, submit your cancellation through the matching platform, and monitor your account for seven days. If Lose It charges you after cancellation, file a refund claim through your bank or escalate to the MDTCCL. Your legal rights under the Consumer Protection Act 1999 protect you entirely.

At Yafee, we have helped thousands of Malaysian consumers cancel recurring subscriptions and recover unauthorised charges. Whether your cancellation is simple or disputed, following this guide ensures your request is documented, processed, and protected. Start your cancellation today using the step-by-step process above, and check your bank statements next week to confirm the charges have stopped.