Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Madmuscles, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Madmuscles in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Madmuscles
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Madmuscles subscription with zero hassle
1
Fill in the form
Give us your details and those of your Madmuscles subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Madmuscles. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Madmuscles refuses your cancellation.
Frequently asked questions
Cancel Madmuscles: The Right Way
How to cancel Madmuscles in malaysia and stop unwanted charges
What Madmuscles is and why malaysians sign up
Madmuscles is a digital fitness platform that delivers personalised workout routines, nutrition guidance, video tutorials, and progress tracking tools on a monthly subscription basis. The service operates through a simple model: you complete an onboarding assessment, the system generates a customised programme aligned to your fitness goals, and recurring charges continue until you formally cancel your subscription. The platform is available across Malaysia through its website and mobile apps on both Apple and Google stores, making it accessible to Malaysian users regardless of which device you use.
How the service works and what you actually receive
When you subscribe to Madmuscles, you gain access to video-based workout instruction, meal planning support, exercise tracking features, and progress analytics. The company processes payments through multiple channels: direct website billing using credit cards and debit cards, Apple Pay, and Google Pay. This flexibility has made the service popular across Malaysia, though pricing is typically displayed in US dollars on the primary platform-a detail you should account for when calculating your actual MYR expenditure.
The frustration point for many Malaysian subscribers centres not on the workout quality itself, but on the opacity of the cancellation process and the automatic renewal mechanism. Madmuscles enforces a strict 24-hour cancellation window before your next billing date; if you miss this deadline, you will be charged again without further notice, and the company does not issue refunds for missed cancellation windows according to their official support materials.
Pricing structure and subscription options in malaysia
Madmuscles offers multiple subscription tiers, including monthly, quarterly, and annual plans, plus standalone meal-plan add-ons. The exact MYR pricing is not prominently listed on the support pages; instead, the company directs new users to complete the intake quiz before showing localised pricing. This approach makes quick comparison difficult, but it does ensure you see pricing aligned to your specific plan choice and any active promotional rates.
| Subscription tier | Billing frequency | Typical commitment | Cancellation window |
|---|---|---|---|
| Monthly plan | Monthly renewal | Month to month | 24 hours before renewal |
| Quarterly plan | Every 3 months | 3 months minimum | 24 hours before renewal |
| Annual plan | Once per year | 12 months minimum | 24 hours before renewal |
| Meal plan add-on | Varies | Varies | 24 hours before renewal |
Your consumer rights when cancelling Madmuscles in malaysia
Malaysia's legal framework for consumer protection establishes your right to cancel recurring digital services fairly and without unnecessary barriers. The Consumer Protection Act 1999 and the Consumer Protection (Direct Sales and Unsolicited Calls) Regulations 2009 set out clear standards for how companies like Madmuscles must handle subscription cancellation, transparency, and refund practices.
What the law says about cancellation and billing
Under the Consumer Protection Act 1999, Malaysian businesses must provide a clear, accessible cancellation mechanism that is as simple as the original purchase process. Madmuscles must inform you of the exact next billing date, the amount that will be charged, and the deadline by which you must cancel to avoid that charge. Furthermore, the law requires merchants to send confirmation when you cancel, creating a paper trail for your protection.
The regulation does not prohibit a 24-hour cancellation window before billing; however, the company must communicate this requirement plainly at the point of signup, in your account dashboard, and in renewal reminder notices. If Madmuscles fails to give you adequate notice of this deadline, or if you can demonstrate the cancellation mechanism was deliberately obscured, you have grounds to dispute the charge.
Your legal position: what you can do if charges continue
If Madmuscles charges your card after you attempted to cancel, or if the cancellation deadline was unclear, you have several remedies. First, contact the company directly with evidence of your cancellation attempt-screenshots of the confirmation screen, email confirmations, or bank transaction records. If the company refuses to refund the erroneous charge, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCC), Malaysia's consumer protection authority, at no cost. The MDTCC can investigate whether Madmuscles breached the Consumer Protection Act 1999 and can order a refund plus compensation if malfeasance is found.
Your bank or card issuer is also an avenue: if Madmuscles charged you for a service after you cancelled, you can raise a chargeback dispute with your payment provider. The bank will reverse the charge while investigating, a process that typically takes 30 to 60 days. Document everything-the date you cancelled, the date the erroneous charge posted, and any communications with Madmuscles support.
How to cancel Madmuscles: step-by-step methods
Cancellation routes vary depending on where you originally signed up-whether directly on the Madmuscles website, through the Apple App Store, or via Google Play. Yafee recommends identifying your original signup channel first, as this determines which cancellation method will be effective and fastest.
Cancelling if you signed up on the Madmuscles website
If you subscribed directly through madmuscles.com using your credit or debit card, follow this exact path to cancel.
- Log in to your Madmuscles account on the website using your registered email and password.
- Go to madmuscles.com and click the login button in the top navigation.
- Enter your email address and password.
- Navigate to your account settings or subscription management section.
- Once logged in, click your profile icon or "My Account" in the menu.
- Select "Subscription" or "Billing" from the dropdown options.
- Locate your active subscription and click the "Cancel Renewal" or "Cancel Subscription" button.
- Review the subscription details: plan name, renewal date, and amount.
- Click the cancellation button prominently displayed on this section.
- Confirm your cancellation and optionally provide feedback.
- A confirmation dialog will appear asking why you are cancelling.
- Select a reason or skip this step if no reason is required.
- Click "Confirm Cancellation" to complete the action.
- Save your cancellation confirmation email immediately.
- Madmuscles will send a confirmation email to your registered address.
- Screenshot this email and save it to your device or cloud storage.
- This serves as your proof of cancellation if disputes arise later.
Cancelling if you subscribed through the apple app store
If your Madmuscles subscription is tied to your Apple ID and the payment comes through the App Store, you must cancel through Apple's system, not through the Madmuscles app itself.
- Open the Apple App Store app on your iPhone, iPad, or Mac.
- Tap the profile icon in the bottom right corner (or top right on Mac).
- Select "Subscriptions" from the menu.
- Find Madmuscles in your active subscriptions list.
- Scroll through the subscriptions until you see "Madmuscles".
- Tap or click on it to open the subscription details page.
- Tap "Cancel Subscription" or "Edit Subscription".
- The button location varies by iOS version, but the cancellation option is always on this screen.
- If you see "Edit" instead, open it and then select cancel from the next screen.
- Confirm cancellation and note the refund policy.
- Apple will confirm whether you are due a refund based on your subscription cycle.
- Monthly subscriptions cancelled mid-cycle typically do not receive refunds.
- Tap "Confirm" to complete the cancellation.
- Take a screenshot of the confirmation screen showing the cancellation date.
- Apple will send a confirmation email to your Apple ID email address.
- Save this email and the screenshot as your cancellation proof.
Cancelling if you subscribed through google play
Google Play users must also cancel through the Google ecosystem, not within the Madmuscles app, to ensure the charge cycle actually stops.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Select "Payments and Subscriptions" or "Manage subscriptions".
- Navigate to "Subscriptions" to view your active services.
- You will see a list of all recurring charges linked to your Google account.
- Look for "Madmuscles" in this list.
- Tap on Madmuscles and select "Cancel subscription".
- A screen will appear with subscription details and the next billing date.
- The cancellation button is usually at the bottom of this screen.
- Answer Google's survey question (optional) and confirm cancellation.
- Google may ask why you are cancelling; this is voluntary feedback.
- Tap "Cancel Subscription" again to confirm the final action.
- Save the confirmation and note the refund eligibility window.
- Google will email a confirmation to your Google account email.
- Save this email as evidence.
- Check the next billing date shown; your access will end at the next renewal cycle.
Timeline: when your cancellation takes effect and what happens next
Understanding the timeline of your cancellation is essential to avoid surprise charges and to confirm that access genuinely ceases. Madmuscles does not revoke access immediately upon cancellation; instead, you retain access until the end of your current billing period.
What happens immediately after you cancel
Once you confirm your cancellation through your chosen method-website, Apple, or Google Play-the company processes the request within one business day. You will receive a confirmation email from either Madmuscles (if web-cancelled) or Apple/Google (if app-cancelled). This email is your receipt and proof of action; store it securely.
Your Madmuscles account will be marked as "cancelled" in the company's system, and the next billing date will be removed or marked as inactive. However, your app access and account data remain available until your current billing period ends. If you paid for a monthly plan and cancelled on the 15th of the month, you can still use the app until the end of that calendar month (or 30 days from signup, depending on your billing anchor date).
End of current billing period: when access stops
When your billing period ends, Madmuscles will deactivate your account automatically. You will lose access to workouts, nutrition tools, and progress tracking. The company does not clearly spell out whether your workout history and saved data remain visible after deactivation, so if you need records or evidence of your results, export or screenshot your data before the cancellation date arrives.
Yafee strongly advises taking these steps at least five days before your billing period ends, to allow time for data preservation and to contact support if you encounter technical issues.
Refund eligibility and what to expect in malaysia
Refund eligibility under Madmuscles' terms is limited, and Malaysian consumer law does not automatically override subscription terms in this instance if the terms were clear at signup.
When refunds are unlikely
Madmuscles' stated policy is that refunds are not issued if you miss the 24-hour cancellation deadline before your next billing date. If you are charged after the cancellation window passes, the company considers this a completed transaction and does not refund. This policy has been challenged in some jurisdictions, but in Malaysia, if you were given clear notice of the deadline and failed to meet it, a refund claim is unlikely to succeed through the company alone.
When to pursue a refund through your bank or the MDTCC
If you cancelled within the deadline but were still charged, or if you believe Madmuscles failed to clearly communicate the cancellation deadline at signup, you have grounds for a refund. In these cases, contact Madmuscles support at [email protected] with screenshots of your cancellation attempt and the erroneous charge. Request a full refund in writing and allow five working days for a response.
If Madmuscles refuses, initiate a chargeback through your bank or card issuer. Provide the bank with your cancellation proof and the billing statement showing the charge after cancellation. Your bank will reverse the charge while investigating; this typically takes 30 to 60 days. Alternatively, file a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCC) online at mdtcc.gov.my. The MDTCC can investigate whether Madmuscles breached consumer protection law and can order compensation if it finds in your favour.
| Scenario | Refund likelihood | First action |
|---|---|---|
| Cancelled after 24-hour deadline | Low | Request anyway; escalate to bank if refused |
| Charged despite cancellation confirmation | High | Contact support with proof; then chargeback |
| Deadline was unclear at signup | High | Contact MDTCC; provide signup evidence |
| Cancelled mid-trial or intro period | Depends on terms | Contact support; reference Consumer Protection Act 1999 |
Common mistakes people make when cancelling Madmuscles
Many Malaysian subscribers cancel Madmuscles and then discover later that charges continued, usually because of one avoidable error. The good news is that awareness of these pitfalls will protect you.
Mistake 1: cancelling in the app instead of the correct channel
If you signed up on the Madmuscles website, cancelling through the app alone will not stop billing. Similarly, if you subscribed through Apple or Google, clicking "cancel" inside the Madmuscles app has no effect on your subscription. You must use the same channel through which you signed up: website cancellations happen on the website, Apple cancellations happen in the App Store settings, and Google Play cancellations happen in the Play Store app.
Double-check your original receipt email to confirm which payment channel was used. If the email is from Apple or Google, cancel there. If it is from Madmuscles or your card issuer, cancel on the website.
Mistake 2: ignoring the 24-hour deadline and assuming cancellation is automatic
Madmuscles renewal happens automatically unless you cancel at least 24 hours before the next billing date. Simply stopping use of the app or not logging in will not prevent the charge. You must actively cancel. Set a reminder on your phone one week before your renewal date, and complete the cancellation process early, not on the day itself.
Mistake 3: not saving cancellation confirmation
After you cancel, you receive a confirmation email or screen. If you do not save this, and Madmuscles later charges you by error, you will have no proof of your cancellation attempt. Take screenshots of every confirmation screen and save all confirmation emails to your email archive or cloud storage immediately.
Mistake 4: assuming a refund is automatic after cancellation
Cancellation stops future charges, but it does not automatically refund the most recent payment if the billing period has started. Refunds require a separate request and are only granted if the charge was erroneous or the cancellation deadline was unclear. Do not assume you will see money back without explicitly asking.
After cancellation: what happens to your data and account
Once your Madmuscles subscription expires and access is deactivated, your account enters a dormant state. Yafee recommends understanding what you lose and what you can recover before this happens.
Account data and login access
Madmuscles does not delete your account immediately upon cancellation. You can typically log back in for a limited time to retrieve workout history, saved meal plans, or progress notes. However, the company does not explicitly guarantee how long this access window remains open, and some features may be disabled. If you need records, download or screenshot your progress data within one week of cancellation, while access is certain.
Reactivating your subscription
If you change your mind and want to reactivate, you can restart your subscription through the same method you originally used. Your old account will be reactivated, and billing will resume. No penalty or reactivation fee is mentioned in the support materials. However, pricing may have changed since you cancelled, so expect a different rate upon restart.
Checklist: ensure your Madmuscles cancellation is complete
Use this checklist to confirm you have done everything correctly and protected yourself from unwanted charges.
| Action | Status | Notes |
|---|---|---|
| Identified original signup channel (website, Apple, or Google) | [ ] | Check your receipt email |
| Noted the next billing date from your account | [ ] | Ensure you cancel at least 24 hours before this date |
| Completed cancellation through the correct channel | [ ] | Do not rely on app cancellation if you signed up on the website |
| Saved the cancellation confirmation email | [ ] | Archive it to cloud storage or a backup folder |
| Screenshotted the cancellation confirmation screen | [ ] | Include the date and time stamp if visible |
| Exported or saved your workout data and progress records | [ ] | Do this within one week of cancellation |
Why yafee helps thousands cancel their subscriptions successfully
Subscription cancellation can feel opaque and deliberately complicated, but you have clear rights under Malaysian law and straightforward methods at your disposal. Yafee has guided thousands of Malaysian consumers through the cancellation process for services like Madmuscles, helping them avoid unwanted charges, preserve their data, and enforce their consumer protection rights when companies refuse cooperation.
The Consumer Protection Act 1999 is your legal shield. The MDTCC is your enforcement backstop. And this guide is your roadmap. If Madmuscles charges you after you cancel, or if the cancellation process blocks you unfairly, you have remedies-and Yafee is here to help you understand them and use them confidently. Visit Yafee at yafee.com to access guides for cancelling hundreds of other services, and to find templates and support contacts for escalating complaints if you encounter resistance.
Key contact details for support and escalation
Save these contacts for your records if you need to pursue a complaint after cancellation.
Madmuscles support: [email protected]
Ministry of Domestic Trade and Cost of Living (MDTCC): mdtcc.gov.my or 1-800-888-999
Your bank or card issuer chargeback department: (refer to the back of your card or your bank's statement)
Yafee has invested in making subscription cancellation transparent, fair, and free for consumers. Whether you are cancelling Madmuscles today or another service tomorrow, Yafee equips you with the legal framework, step-by-step instructions, and escalation routes to protect your wallet and your data. Start your cancellation now, follow the exact steps for your signup channel, and contact us at yafee.com if you encounter unexpected resistance.