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Cancel Les Mills: Step-by-Step Guide
How to cancel Les Mills and stop automatic charges in malaysia
What is Les Mills and why malaysians are cancelling
Les Mills is a global fitness brand that delivers structured workout programmes through digital subscription. Most Malaysians encounter Les Mills through LES MILLS+, a recurring digital service that streams over 2,000 on-demand fitness classes, with new sessions added weekly. The service is accessible via website, iOS app, or Android app, and operates on an automatic renewal model-meaning your subscription renews unless you actively cancel before the next billing date.
Many members sign up during a free trial period and later discover unexpected charges on their bank statement. This frustration is particularly common with digital fitness subscriptions, especially when the cancellation option is buried within account settings rather than displayed prominently. At Yafee, we help consumers navigate these automatic renewal traps and recover control of their subscriptions.
What you're paying for with Les mills+
LES MILLS+ Premium grants unlimited on-demand streaming access to the full library of Les Mills formats, including BODYPUMP, BODYCOMBAT, SPIN, and GRIT sessions. The published pricing is USD 14.99 per month (approximately RM71), billed monthly to your registered payment method. In Malaysia, this recurring charge may appear under various merchant names depending on whether you subscribed via the official website, Apple App Store, or Google Play.
You are paying for convenience and flexibility-the ability to complete structured fitness classes from home without committing to a physical gym membership. For Malaysians in areas with limited local Les Mills studio availability, this service offers significant value, but only if you choose to continue using it.
The automatic renewal system and your trial period
Les Mills operates an automatic renewal model governed by its Terms of Service. When you sign up, eligible new users receive a free trial period (typically 7 days, though this varies by promotion). After the trial expires, your subscription automatically renews at the then-current price on your renewal date unless you cancel before that date arrives. Les Mills does not enforce a minimum contract term-you can cancel at any point without penalty, provided you act before the next billing cycle.
The risk arises because the cancellation mechanism is not obvious; it sits within your account dashboard rather than being flagged at checkout or renewal time. Consequently, many members miss the cancellation window and incur unwanted charges.
Your consumer rights and what malaysian law protects you
Your right to cancel Les Mills is protected under Malaysian consumer legislation and international digital services standards.
Consumer protection act 1999 and automatic renewal rules
Under the Consumer Protection Act 1999 (Act 599), any trader operating in Malaysia must provide clear information about automatic renewal terms before you agree to them. This law applies to Les Mills Asia Pacific and any local authorized distributor. The Act requires that:
- Cancellation mechanisms be simple and accessible;
- Renewal terms be disclosed explicitly in the contract;
- Consent to automatic renewal be informed and affirmative (not passive);
- You have the right to cancel without penalty outside any minimum term.
Furthermore, the Act empowers the Ministry of Domestic Trade and Cost of Living (MDTCCL) to enforce these provisions and impose penalties on traders who breach automatic renewal rules. If Les Mills refuses to honour a valid cancellation or fails to process a refund you are legally entitled to, you can lodge a complaint with MDTCCL's Consumer Affairs Division.
Your legal position on cancellation
Your legal position: You have the unconditional right to cancel your Les Mills subscription at any time, even outside a free trial period. Les Mills may not charge you beyond the cancellation date. If you cancel before your trial expires, you must not be charged at all. If you cancel after the trial but before the next billing date, your subscription ends on that date with no further charges. If Les Mills charges you after a valid cancellation, you can request a refund under the Consumer Protection Act and escalate to MDTCCL if the company refuses.
How to cancel Les Mills step-by-step
The cancellation process differs depending on where you subscribed-directly via Les Mills website, Apple App Store, or Google Play. This section walks you through each method to ensure your subscription terminates cleanly.
Step 1: verify your subscription details before cancelling
Before you initiate cancellation, gather proof of your current plan and billing information. This protects you if a dispute arises later.
- Check your most recent bank or credit card statement and locate the last Les Mills charge.
- Note the exact billing date and the amount charged (in RM or USD).
- Identify which platform processed the charge:
- Les Mills Direct (appears as "Les Mills" or "Fitter Planet" on your statement);
- Apple App Store (appears as "Apple iTunes" or "Apple.com/Bill");
- Google Play Store (appears as "Google Play" on your statement).
- Screenshot or photograph your current account page showing the active subscription plan and renewal date.
- Save any confirmation emails or invoices from Les Mills or the app store.
Step 2: cancel through the Les Mills website
If your charge originates directly from Les Mills (not from Apple or Google), use the official website cancellation process. This is the fastest and cleanest method when available.
- Visit lesmills.com or lesmillsondemand.com and sign in with your registered email and password.
- Navigate to My Account or Account Settings (usually accessed via a user icon or menu in the top-right corner).
- Select My Subscriptions or Billing.
- Locate your active LES MILLS+ subscription and click View or Manage.
- Select Cancel Subscription or End Subscription.
- Review the cancellation summary and confirm your intent to cancel.
- Screenshot the cancellation confirmation screen showing the cancellation date and confirmation number.
You will receive a confirmation email within minutes. Keep this email as proof of cancellation. Your subscription will end on the date shown in the confirmation, and no further charges will occur.
Step 3: cancel through apple app store
If you subscribed via iPhone, iPad, or Mac, you must cancel through Apple's subscription management system, not through the Les Mills app itself.
- On your Apple device, open Settings (iOS) or System Preferences (Mac).
- Tap or click your name at the top of the screen.
- Select Subscriptions (iOS) or Media & Purchases (Mac).
- Find Les Mills or LES MILLS+ in your active subscriptions list.
- Tap or click Manage Subscription.
- Select Cancel Subscription and confirm.
- Take a screenshot of the cancellation confirmation showing the end date.
Apple will send you a confirmation email. Your subscription ends on the date specified, and Apple will not renew it. However, verify with your bank statement in 2-3 days to confirm no further charge appears.
Step 4: cancel through google play store
If you subscribed on an Android device or accessed Les Mills through Google Play, follow this process.
- Open the Google Play Store app on your Android device or visit play.google.com in a web browser.
- Tap or click the menu icon (three horizontal lines) in the top-left corner.
- Select Subscriptions.
- Find Les Mills or LES MILLS+ in your active subscriptions.
- Tap or click it and select Cancel Subscription.
- Confirm the cancellation and note the end date displayed.
- Screenshot the confirmation screen.
Google will send you a cancellation confirmation via email. Your access ends on the date shown, and no further charges will be processed. Allow 3-5 business days for the charge to stop appearing on your bank statement.
Pricing and billing information for malaysian subscribers
Understanding the exact cost structure helps you verify charges and plan your cancellation timing.
| Plan type | Billing frequency | Stated price (USD) | Malaysian equivalent (RM) | Renewal trigger | Trial period |
|---|---|---|---|---|---|
| LES MILLS+ Premium Monthly | Every 30 days | USD 14.99 | RM 71 (approx.) | Monthly from subscription date | 7 days free (varies by promotion) |
| LES MILLS+ Annual Plan | Every 365 days | USD 119.99 | RM 569 (approx.) | Annually from subscription date | 7 days free (varies) |
| Promotional plans | Variable | Negotiated rate | Dependent on offer | As specified in promo terms | Typically included |
The exact charge in Malaysian Ringgit depends on the exchange rate at the time of billing and whether Les Mills applies a local markup. Most Malaysian card statements will show the USD amount and a currency conversion applied by your bank. Consequently, the final RM charge may vary slightly from the approximation shown above. When verifying your statement, cross-reference the USD amount rather than relying solely on the RM conversion.
Refunds and what happens after you cancel
Cancellation timing directly affects your refund eligibility. Understanding these rules prevents unexpected disputes.
Refund eligibility under malaysian law
The Consumer Protection Act 1999 provides refund rights in specific situations:
- Cancellation during a free trial: You are entitled to a full refund of any charges incurred if you cancel before the trial period ends. If no charge has been made, no refund is necessary.
- Cancellation before the next billing date: If you cancel after the trial but before your next scheduled charge, you are not charged and receive no refund (because no payment is owed). Your access simply ends on that date.
- Cancellation after a charge has been processed: If you cancel after a charge has been applied but wish to claim a refund, you may be entitled to a pro-rata refund for the unused portion of your subscription, depending on Les Mills' policy and the circumstances.
- Erroneous or fraudulent charges: If you are charged after submitting a valid cancellation, or if unauthorized charges appear on your account, you have the right to request a full refund and dispute the charge with your bank or card issuer.
How to claim a refund if you were charged after cancelling
If Les Mills charged you despite a valid cancellation, contact the company immediately and provide proof.
- Gather your cancellation confirmation (screenshot or email).
- Locate the unexpected charge on your bank statement with the date, amount, and merchant reference.
- Contact Les Mills Support at [email protected] or through the website contact form.
- Provide your account details, cancellation date, and the date of the disputed charge.
- Request a refund of the unauthorized charge in writing and ask for a confirmation email response.
- Allow 10-14 business days for Les Mills to process the refund (if approved, funds return to your original payment method).
- If Les Mills does not respond or refuses the refund within 14 days, escalate to MDTCCL or dispute the charge with your bank.
What happens to your access after cancellation
Once you cancel, Les Mills will typically revoke your streaming access within 24 hours. You will not be able to log in to LES MILLS+ or download any content. Any downloaded offline classes may remain on your device, but you will not be able to sync or access new content. Your user data (profiles, workout history, preferences) is usually retained by Les Mills for 6-12 months in case you re-subscribe, but you have the right to request deletion under Malaysian data protection principles.
Common mistakes when cancelling Les Mills
Most cancellation disputes arise not from dishonest practices by Les Mills, but from avoidable errors on the subscriber's side. Being aware of these pitfalls protects you from unnecessary charges and frustration.
Forgetting that cancellation requires action on the correct platform
Many members assume that deleting the Les Mills app or logging out will cancel their subscription. It will not. Deleting the app or signing out only removes the app from your device; your subscription remains active and continues to renew automatically. You must explicitly cancel through the same platform on which you subscribed. If you subscribed via Apple App Store, you must cancel through Apple, not through the Les Mills website. Cancelling in the wrong place is the single most common cause of continued unexpected charges.
Misunderstanding the free trial period and missing the cancellation window
Free trials typically last 7 days, though promotional offers may vary. The cancellation window is the entire duration of the trial. If you do not cancel before the trial expires, automatic renewal occurs and you are charged immediately. Many members assume they have a grace period after the trial ends to cancel for free; this is incorrect. Once the trial period elapses and the first charge is applied, you are no longer within the trial window. Consequently, cancelling after this point may not entitle you to a refund-though you can still stop future charges by cancelling before the next renewal date.
Failing to confirm cancellation with a screenshot or email
Proof of cancellation is essential if a dispute arises. Some members cancel but do not take a screenshot of the confirmation or save the confirmation email. If Les Mills later claims the cancellation was not received or processed, you have no evidence of your action. Always capture and retain proof-screenshot the final confirmation page and save any email confirmations to a separate folder.
Assuming refunds are automatic
If you cancel after being charged, refunds do not occur automatically. You must request one explicitly by contacting Les Mills Support. Furthermore, refunds depend on your cancellation timing and Les Mills' refund policy. Do not assume you will receive money back; assume instead that once a charge posts to your account, you are responsible for actively pursuing a refund if you believe you are entitled to one.
What to do after you cancel Les Mills
Cancellation is not the final step. Following through after you cancel ensures the process is complete and protects you against errors.
Monitor your bank statement for 30 days after cancellation
Allow 3-5 business days for your cancellation to propagate through payment processing systems. Check your bank or credit card statement 5 days after cancelling to confirm that no new charge has appeared. If Les Mills normally charges on the 1st of each month and you cancel on the 20th, the next billing date will not arrive for several weeks, so continue monitoring until you have passed the next scheduled renewal date without a charge.
Save your cancellation confirmation indefinitely
Keep the cancellation email and any screenshots in a dedicated folder or cloud storage. If you are charged again months later and claim it is erroneous, this proof allows you to demand a refund immediately and escalate to your bank or MDTCCL if necessary.
Request deletion of personal data if desired
Malaysian data protection principles (aligned with international standards) grant you the right to request deletion of your personal data from Les Mills' systems. You can ask Les Mills to delete your account and associated information by emailing [email protected]. However, note that some data may be retained for legal or accounting purposes for a limited time.
Pricing comparison and alternatives to Les Mills
Understanding the broader digital fitness market helps you decide whether to cancel Les Mills or switch to a different service.
| Service name | Monthly price (MYR approx.) | Class types | Free trial | Cancellation ease | Best for |
|---|---|---|---|---|---|
| LES MILLS+ | RM 71 | 12+ formats (BODYPUMP, SPIN, etc.) | 7 days | Moderate | Structured, branded classes |
| Peloton Digital | RM 80 | Cycling, running, strength, flexibility | 30 days | Easy (web-based) | High-intensity cycling and running |
| Apple Fitness+ | RM 7.99 (included with Apple One) | Strength, cycling, yoga, dance, HIIT | Trial included with bundle | Very easy (Apple ecosystem) | Apple device users seeking variety |
| YouTube Fitness Channels | Free (with ads) or RM 15.99 YouTube Premium | Unlimited variety (thousands of creators) | N/A | N/A | Budget-conscious, exploratory |
| Local Malaysia gym chains | RM 100-300 | Classes + equipment access | 1-3 days | Varies | In-person community and equipment |
Les Mills+ at RM 71 per month sits in the mid-range of the digital fitness market. Yafee recommends evaluating whether you are genuinely using the service (ideally at least 3-4 workouts per week to justify the cost). If you have not logged in within the last month, cancellation is almost certainly the right choice. If you find the structured Les Mills format valuable but want to reduce cost, consider switching to Apple Fitness+ (which offers variety at a lower price) or pausing Les Mills and resuming during a future promotional offer.
Contact details and escalation options for malaysia
If Les Mills fails to honour your cancellation or refuses a legitimate refund, use these official contact and escalation routes to enforce your rights.
Les Mills direct support
- Email: [email protected] or [email protected]
- Website: support.lesmillsondemand.com (online help centre)
- Office address (Les Mills Asia Pacific / Fitter Planet Sdn Bhd): Unit 8-5, Level 8, Menara Kelana Jaya, Jalan Kelana Jaya, 47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia
- Response time: 5-7 business days for email support (may be slower during peak periods)
When contacting Les Mills, provide your account email, the cancellation date you actioned, and any relevant screenshots or confirmation details. Use formal, written communication (email) so you have a record of your correspondence.
Escalation to malaysian consumer authority (MDTCCL)
If Les Mills does not respond to your refund request within 14 days, or if they refuse to honour a valid cancellation, you can lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL), Consumer Affairs Division.
- Online complaint portal: www.konsumer.gov.my
- Email: [email protected]
- Telephone: 1800-88-5959 (toll-free)
- In-person: MDTCCL Consumer Affairs office in your state (visit the website for branch locations)
MDTCCL has enforcement powers under the Consumer Protection Act 1999 and can compel Les Mills to refund you, impose penalties on the company, or pursue legal action on your behalf if necessary. Include your cancellation proof, bank statements showing the disputed charge, and all correspondence with Les Mills when filing your complaint.
Bank or card issuer chargeback dispute
If Les Mills charged you after you cancelled and the company refuses to refund, you can also dispute the charge directly with your bank or credit card issuer. Contact your bank's fraud or dispute department and provide:
- Your cancellation confirmation (screenshot or email);
- Your bank statement showing the disputed charge(s);
- Any emails from Les Mills denying the refund.
Your bank will investigate and, if your claim is valid, will reverse the charge and credit your account within 10-30 days. This is a powerful last resort if Les Mills and MDTCCL do not resolve the issue quickly.
Summary and next steps
Cancelling Les Mills is straightforward when you follow the correct procedure for your subscription platform. The key steps are: (1) verify where you subscribed, (2) cancel through that platform, (3) screenshot the confirmation, and (4) monitor your bank statement to ensure no further charges occur. If a charge appears after cancellation, request a refund immediately and escalate to MDTCCL or your bank if Les Mills refuses.
Your rights are protected by the Consumer Protection Act 1999, which guarantees your right to cancel without penalty and to receive refunds for unauthorized charges. Les Mills operates in Malaysia through its registered office in Petaling Jaya and is subject to MDTCCL enforcement.
For over a decade, Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds on subscriptions like Les Mills. Whether you are cancelling because you no longer use the service, want to switch to an alternative, or have been charged erroneously, Yafee has helped thousands of subscribers in Malaysia navigate automatic renewal traps and enforce their consumer rights. Use the step-by-step guides above, keep your cancellation proof, and do not hesitate to escalate to MDTCCL if Les Mills does not cooperate. Your right to cancel is absolute under Malaysian law, and Yafee is here to help you understand and exercise it.