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Cancel Les Mills On Demand: Step-by-Step Guide
How to cancel Les Mills On Demand in malaysia and stop unwanted charges
What is Les Mills On Demand and why you might want to cancel
Les Mills On Demand, now rebranded as LES MILLS+, is a fitness streaming subscription operated by Les Mills International, the New Zealand fitness company behind BODYCOMBAT, BODYPUMP, RPM and yoga-based classes. You pay a recurring monthly or annual subscription to access an on-demand library of workout videos streamed through the web or mobile app.
The service offers convenience for Malaysian users who prefer home workouts, but auto-renewal charges accumulate quickly if you forget to cancel. Many subscribers search for cancellation guides because they have changed fitness routines, switched to a local gym, or simply want to reduce monthly expenses. Whatever your reason, you have clear legal rights under Malaysian consumer law to terminate this subscription without penalty.
How the subscription model works
When you subscribe to LES MILLS+, you agree to recurring charges at either monthly or annual intervals. The service renews automatically unless you cancel before your renewal date. No refunds are issued once a subscription is purchased, according to the official policy on support.lesmillsondemand.com. However, this non-refund clause does not override your statutory cancellation rights under Malaysian law.
Your billing may appear in United States dollars on the official brand pages, but you are charged in Malaysian ringgit. Exchange rates fluctuate, which means your exact monthly charge in RM can vary slightly month to month. This foreign-currency setup also means your bank statement may display an international merchant code, which can make it harder to track the subscription if you have forgotten about it.
Why yafee's guidance matters for malaysian subscribers
Yafee specialises in helping consumers understand their contract rights and navigate cancellations step by step. For Les Mills On Demand subscribers in Malaysia, the confusion typically centres on where to cancel (the app, the website, or your payment platform) and whether cancelling means you lose access immediately. Yafee breaks down both your legal position and the practical procedure so you cancel correctly the first time and avoid being charged again.
Your consumer rights and what malaysian law says about cancellations
Malaysian consumer protection law gives you strong rights when cancelling subscription services. You are protected under the Consumer Protection Act 1999 and related regulations, which recognise that subscription contracts involve continuing obligations and periodic charges.
Your legal position under malaysian law
Under the Consumer Protection Act 1999, you have the right to cancel a service contract at any time without penalty, provided you give reasonable notice to the supplier. The Act defines unreasonable contract terms, including clauses that lock you into automatic renewal without a clear exit route. Although LES MILLS+ claims no refunds are offered, this does not prevent you from cancelling future charges. Your right to cancel is separate from your right to a refund for amounts already paid. If you cancel before your next renewal date, you stop further charges from occurring.
Yafee advises all Malaysian consumers to document their cancellation request, screenshot confirmation pages, and save all email communications. If the company refuses to honour your cancellation and continues to charge you after you have submitted a valid cancellation request, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces consumer protection and investigates complaints against traders.
Automatic renewal and the cooling-off principle
The Consumer Protection Act 1999 also protects you from aggressive automatic renewal practices. You must receive clear notice before any charge is taken, and you must be given a straightforward method to cancel. The fact that Les Mills On Demand requires you to cancel through the same platform on which you subscribed (website account, Apple App Store, or Google Play) is considered reasonable, provided the cancellation process itself is simple and does not require you to contact customer service or navigate hidden menus.
Yafee's legal specialists note that if you subscribed through an app store and the company makes it intentionally difficult to cancel (for example, forcing you to phone customer service or write a letter), that conduct may breach the Consumer Protection Act 1999. Document any obstacles you encounter, as they may form the basis of a complaint to the MDTCA.
Pricing for Les Mills On Demand subscriptions in malaysia
Understanding what you are paying is essential before you decide to cancel. The following table shows the available plans and their costs in Malaysian ringgit (using a current exchange rate of approximately 1 USD = 4.72 MYR).
| Plan type | Billing cycle | Price (USD) | Price (RM) | Cost per month |
|---|---|---|---|---|
| Base Monthly | Monthly | USD 9.99 | RM 47.13 | RM 47.13 |
| Base Annual | Annual | USD 119.88 | RM 565.58 | RM 47.13 |
| Premium Monthly | Monthly | USD 19.99 | RM 94.26 | RM 94.26 |
| Premium Annual | Annual | USD 239.88 | RM 1,130.82 | RM 94.24 |
| Free trial | 14 days | Free | Free | N/A |
The premium tier includes access to additional content and advanced features compared to the base plan. However, both tiers renew automatically at the end of each billing period. If you are in a free trial, cancellation must occur at least 24 hours before the trial expires to avoid being charged on your renewal date.
How to cancel Les Mills On Demand step by step
Your cancellation method depends on which platform processed your original subscription. Yafee emphasises this point because cancelling in the wrong place is the leading reason users continue to be charged after they think they have cancelled.
Check which platform holds your subscription
Before you cancel, log into your LES MILLS+ account and identify your billing source. Take a screenshot of your current plan and renewal date.
- Open your LES MILLS+ account page at my.lesmillsondemand.com or in the LES MILLS+ app.
- Navigate to "Account" or "Subscription" settings (exact label varies by platform).
- Look for the payment method or billing information section.
- Note whether your subscription is billed directly by LES MILLS+, through Apple App Store, or through Google Play.
- Screenshot or write down your renewal date so you know exactly when the next charge will occur.
Cancel if you subscribed on the LES mILLS+ website
If your subscription is billed directly through the official LES MILLS+ website, follow these steps to cancel through your online account.
- Go to my.lesmillsondemand.com and log in using your email and password.
- Click on "Account" or "Profile" in the top menu.
- Scroll down to "Subscription" or "Billing" section.
- Select "Manage Subscription" or "Cancel Subscription".
- Read any final offer or retention message (companies often offer discounts to encourage you to stay).
- Confirm cancellation by clicking the final "Cancel Subscription" button.
- Screenshot the confirmation page showing your cancellation has been processed.
- You should receive a confirmation email within 24 hours. Save this email as proof.
Your access will continue until the end of your current billing period. You will not be charged again after your current subscription expires. If you were charged again after completing this process, contact LES MILLS+ support and provide your screenshot and confirmation email as evidence.
Cancel if you subscribed through apple app store
If you originally downloaded the LES MILLS+ app from Apple's App Store and subscribed through in-app billing, you must cancel through the App Store, not through the app itself.
- On your iPhone or iPad, open the App Store app.
- Tap your profile icon in the top right corner.
- Select "Subscriptions".
- Find "LES MILLS+" in the list.
- Tap "LES MILLS+" and select "Edit Subscription" or "Manage Subscription".
- Tap "Cancel Subscription".
- Confirm the cancellation and take a screenshot of the confirmation screen.
- Check your email for an Apple receipt confirming the cancellation.
Your Apple ID email address is your proof of subscription. If Apple or LES MILLS+ later disputes your cancellation, you can log into your Apple Account settings and show your subscription history, which will display the cancellation timestamp.
Cancel if you subscribed through google play
If you downloaded the LES MILLS+ app from Google Play and subscribed through in-app billing on an Android device, cancel via Google Play, not the app itself.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" or "Manage subscriptions".
- Tap "Subscriptions".
- Select "LES MILLS+".
- Tap "Cancel subscription".
- Choose a cancellation reason (optional) and confirm.
- Take a screenshot of the confirmation message.
- Check your Gmail for a receipt from Google confirming the cancellation.
Google Play subscriptions can also be managed at play.google.com on a web browser. Log in with the Google account linked to your subscription, navigate to "Manage subscriptions", and cancel from there if you prefer not to use the app.
If you subscribed via a third-party platform or gift card
If your subscription was purchased through a retailer, gift card, or bundled offer (for example, a gym membership that included LES MILLS+ access), contact that retailer or the bundling organisation directly. Yafee recommends requesting written confirmation that your subscription has been cancelled, as third-party billing may take longer to process than direct cancellations.
What happens after you cancel your subscription
Cancellation is not instantaneous, and understanding the timeline prevents panic and unnecessary follow-up calls.
Your access period after cancellation
When you cancel before your renewal date, your access continues until the end of your current billing period. For example, if you subscribed on 15 January with a monthly plan, your next renewal would be 15 February. If you cancel on 20 January, you retain access until 14 February at midnight. You are not charged again after that date.
Do not expect your access to cut off immediately upon cancellation. LES MILLS+ allows subscribers to use the service for the remainder of their paid period. This is standard practice in the streaming industry and reflects fair dealing under the Consumer Protection Act 1999.
Confirmation and record-keeping
After cancellation, you should receive an email confirmation within 24 to 48 hours. This email serves as your proof of cancellation. Store it safely in a dedicated folder or take a screenshot. If your bank or payment provider later disputes the cancellation or if LES MILLS+ claims you did not cancel, this email is your legal proof.
Check your bank or credit card statement 7 to 10 days after your expected renewal date to confirm no charge was taken. If a charge does appear, contact your bank immediately and provide your cancellation confirmation email and screenshot to dispute the transaction. Your bank can reverse unauthorised charges under Malaysian banking regulations.
Refunds and what you can expect
Les Mills On Demand's official policy states that no refunds are issued once a subscription is purchased. This is a common policy in the streaming industry and is generally enforceable under Malaysian law, provided the policy is clearly disclosed before you subscribe.
When you cannot claim a refund
If you have already paid for a full month or year and you cancel partway through, you cannot claim a refund for the unused portion. This applies even if you cancel after one day of access. The Consumer Protection Act 1999 does not guarantee refunds for all subscription cancellations; it guarantees the right to cancel without further charges.
When you may be entitled to a refund
You may have grounds to claim a refund in the following scenarios:
- The company charged you after you submitted a valid cancellation request (for example, you cancelled but were charged again the following month).
- You cancelled during a free trial before the trial period ended, but were charged anyway.
- The company used deceptive or aggressive auto-renewal practices that breached the Consumer Protection Act 1999.
- You can prove the subscription was purchased without your knowledge or consent (for example, fraudulent charge).
Yafee advises consumers to request a refund in writing if any of these scenarios apply. Email LES MILLS+ support at the address provided in your account settings, attach your cancellation confirmation and bank statement showing the unauthorised charge, and request a refund. If the company refuses, escalate to the MDTCA with your supporting documents.
Common mistakes that lead to continued charges
Many Malaysian subscribers find themselves charged months after they believe they cancelled. The good news is that these mistakes are entirely preventable with the right approach.
Cancelling in the wrong place
The most frequent error is cancelling in the LES MILLS+ app when the subscription was purchased through Apple App Store or Google Play, or vice versa. The app does not hold your billing information; the payment platform does. Cancelling within the app simply logs you out or removes the app, but your subscription remains active at the payment source.
Before you click cancel, confirm your billing source and cancel there. Yafee cannot overstate this point: screenshot your billing method before you take any cancellation action.
Cancelling too close to your renewal date
If your renewal is scheduled for 28 February at 11:59 PM and you cancel on 28 February at 10:00 AM, the charge may already have been processed by your bank, depending on server timing and your bank's processing window. Cancel at least 2 to 3 days before your renewal date to ensure the cancellation processes before the charge is applied.
If you are within 24 hours of renewal and only now realise you want to cancel, contact your bank immediately. Instruct your bank to block any pending charges from LES MILLS+ or the payment platform. You can cancel your subscription retroactively and request a refund if the charge has already gone through.
Assuming the app removal equals cancellation
Deleting the LES MILLS+ app from your phone does not cancel your subscription. Uninstalling an app only removes it from your device; your subscription contract remains active, and your bank card continues to be charged. You must explicitly cancel through the account settings or payment platform, not simply uninstall the app.
Not saving confirmation details
If you do not screenshot or save your cancellation confirmation, you have no proof if a dispute arises. Companies occasionally claim they never received a cancellation request, or their systems experience delays. With saved confirmation screenshots and emails, you can escalate to the MDTCA or your bank with evidence. Without them, your claim becomes harder to substantiate.
Checklist before and after cancellation
Use this checklist to ensure you cancel correctly and protect yourself from further charges.
| Action | Timing | Importance |
|---|---|---|
| Screenshot your subscription details and renewal date | Before cancelling | Critical |
| Confirm which platform holds your billing (LES MILLS+ website, Apple, or Google Play) | Before cancelling | Critical |
| Cancel at least 2 to 3 days before your renewal date | Before cancelling | High |
| Take a screenshot of the final cancellation confirmation page | Immediately after cancelling | Critical |
| Save the cancellation confirmation email when it arrives | Within 24 to 48 hours | Critical |
| Check your bank statement 7 to 10 days after your expected renewal date | After cancellation | High |
Contact information and escalation options
If you cancel correctly and are still charged, or if LES MILLS+ refuses to process your cancellation, you have escalation options.
Les Mills international and local support
Les Mills On Demand is operated by Les Mills International, based in New Zealand. For Malaysian subscribers with account queries, Fitter Planet Sdn Bhd is listed as a local office contact. However, subscription cancellations are processed online and do not require postal submission. Cancellations must be completed through your account page or payment platform, not by mail.
If you need to contact LES MILLS+ support:
- Email: Use the support email listed in your account settings on my.lesmillsondemand.com.
- Help centre: Visit support.lesmillsondemand.com for articles on cancellation and account management.
- In-app support: Some queries can be submitted through the app itself.
Response times from LES MILLS+ support can be slow, often taking 5 to 7 business days. For urgent cancellations, use the account self-service method instead of waiting for email support.
If the company refuses to honour your cancellation
If you have submitted a valid cancellation request and LES MILLS+ continues to charge you after your cancellation date, or if the company claims it never received your cancellation, you can escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA). The MDTCA enforces the Consumer Protection Act 1999 and investigates complaints against traders who breach consumer rights.
To lodge a complaint with the MDTCA:
- Collect all supporting documents: cancellation screenshots, confirmation emails, bank statements showing unauthorised charges, and any correspondence with LES MILLS+.
- Visit the MDTCA website (mdtcc.gov.my) or contact your state's Trade and Consumer Authority office.
- Complete a consumer complaint form with details of the breached contract and the harm you have suffered.
- Submit your complaint with attached evidence.
- The MDTCA will investigate and may force the trader to refund you and cease the practice.
You can also dispute the charge directly with your bank or payment provider. Both your bank and the payment platform (Apple, Google, or your credit card issuer) have fraud and dispute resolution teams that can reverse unauthorised charges and investigate the merchant.
Yafee's role in helping malaysian consumers
Yafee specialises in breaking down contract law and cancellation procedures so Malaysian consumers understand their rights and take action with confidence. Yafee has helped thousands of consumers cancel unwanted subscriptions, dispute charges, and escalate complaints to the MDTCA when companies refused to comply. If you encounter obstacles when cancelling Les Mills On Demand, or if you have been charged after cancellation, Yafee's guides provide the legal framework and practical steps to resolve the issue.
Summary and next steps
Cancelling Les Mills On Demand (now LES MILLS+) in Malaysia is straightforward if you cancel through the correct platform and before your next renewal date. You have strong legal protections under the Consumer Protection Act 1999, including the right to cancel without penalty and the right to escalate to the MDTCA if the company continues to charge you unlawfully.
Your immediate action should be to log into your account, identify your billing source, take screenshots of your current plan and renewal date, and cancel through that platform (LES MILLS+ website, Apple App Store, or Google Play). Save your confirmation email and monitor your bank statement for 7 to 10 days after your expected renewal date.
If you encounter resistance, experience an unauthorised charge, or need guidance on your consumer rights, Yafee has helped thousands of Malaysian consumers navigate subscription cancellations and dispute resolution. Yafee's legal specialists are familiar with Les Mills On Demand cancellations and can walk you through your options if the company refuses to honour your request. Visit yafee.com for additional resources and templates you can use to formally request a refund or lodge a complaint with the MDTCA.