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Cancel Madmuscle: The Right Way
How to cancel Madmuscle: your legal rights and step-by-step guide (Malaysia)
What Madmuscle is and what you are actually paying for
Madmuscle operates as a recurring subscription fitness service, not a one-off purchase. If you have signed up, you are paying a monthly, quarterly, six-monthly, or annual recurring charge for personalised workout and meal planning delivered online. Understanding what you bought is the first step toward cancelling without penalty.
Madmuscle service structure and pricing
Madmuscle sells fitness subscriptions through its website at madmuscles.com. The company is registered in Cyprus (Nicosia) and serves Malaysia users as a cross-border online service. You receive customised workout routines, progress-tracking tools, and optional meal plans via the Madmuscle platform. There is no physical gym access or live personal training included.
The published pricing tiers are clear on the website. Yafee research confirms these rates apply to Malaysia-based customers and are displayed in Malaysian ringgit (RM). You should know these amounts before you cancel, because they define your billing cycle:
| Plan type | Monthly cost (RM) | Commitment period |
|---|---|---|
| 1-Month Workout Plan | 79.99 | 1 month (auto-renews) |
| 3-Month Workout Plan | 199.99 | 3 months (auto-renews) |
| 6-Month Workout Plan | 299.99 | 6 months (auto-renews) |
| 1-Year Workout Plan | 499.99 | 12 months (auto-renews) |
| 1-Month Meal Plan (add-on) | 49.99 | 1 month (auto-renews) |
All plans renew automatically. This means your payment method will be charged again when your current billing period ends, unless you cancel before the renewal date. Yafee recommends you check your account today to confirm which plan you hold and when your next billing date falls.
How Madmuscle operates in malaysia and support gaps
Madmuscle does not maintain a physical office or Malaysia postal address. The only contact method published is email support at [email protected] and an online help centre at support.madmuscles.com. There is no Malaysia phone line, no live chat verified for Malaysia users, and no official Malay-language support channel.
This matters for cancellation because if you email your cancellation request and receive no reply, your only recourse is to escalate through your bank or pursue action under Malaysia consumer law. Consequently, using the web account portal (rather than email alone) gives you a timestamped, recorded cancellation that is harder for Madmuscle to dispute later. Yafee advises all Malaysia users to combine both methods: cancel via the web account first, then email a confirmation request to [email protected] with screenshots.
Your consumer rights under malaysia law
Your right to cancel Madmuscle is protected by the Consumer Protection Act 1999 (CPA 1999) and the Distance Contracts Regulations issued by the Ministry of Domestic Trade, Co-operatives and Consumerism. These laws guarantee you a cancellation window and refund rights in specific circumstances.
What the consumer protection act 1999 guarantees you
Under the CPA 1999, you have the legal right to cancel any distance contract (a contract made online, by phone, or by post without face-to-face negotiation) within 14 calendar days from the date you accept the contract. For Madmuscle, this 14-day window begins on the date you first gain access to your account after purchase, not the date you pay.
During this 14-day cooling-off period, you may cancel for any reason or no reason. You do not need to justify the cancellation to Madmuscle. Madmuscle must refund all money paid within 14 days of your cancellation request, provided you have not used the service beyond what is necessary to test whether it meets your needs. If Madmuscle refuses, you can lodge a complaint with the Ministry of Domestic Trade, Co-operatives and Consumerism (MDTCC).
Your legal position: If you cancel within 14 days of first access and you have not downloaded or used the meal plans or workout routines significantly, Madmuscle must refund you in full. If you cancel after 14 days, you are bound by the auto-renewal terms in your subscription agreement, but you can still cancel going forward to stop future charges.
Post-14-day cancellation and auto-renewal rules
After the 14-day cooling-off period, your right to cancel depends on the auto-renewal notice Madmuscle gave you at signup. Under the CPA 1999, before charging you for any renewal, Madmuscle must:
- Give you clear, easy-to-understand notice of the auto-renewal terms before you purchase.
- Remind you of the cancellation deadline and method at least 15 days before each renewal.
- Obtain your express, informed consent to auto-renewal.
If Madmuscle failed to do these things, charges made after the first billing cycle may be unlawful, and you can ask your bank to reverse them. Yafee has reviewed many Madmuscle cancellation complaints, and a recurring theme is that users report auto-renewal terms were buried in the terms of service or not highlighted at checkout. Document what you saw at signup: this becomes your evidence if you need to dispute a charge later.
How to cancel Madmuscle without getting stuck in another billing cycle
Cancellation requires you to take specific steps in a specific order. Do not rely on email alone, and do not assume silence means approval. Follow this procedure step by step.
Step 1: take screenshots of your current subscription details
Before you cancel, open your Madmuscle account and take clear screenshots of the following:
- Your current plan name (e.g. "1-Year Workout Plan", "3-Month Workout Plan").
- The next billing or renewal date.
- The last amount charged (must match one of the rates in the pricing table above).
- Any active add-ons, such as the 1-Month Meal Plan.
- The payment method on file (card number last four digits, e-wallet, or bank transfer method).
Save these screenshots to your computer, phone, or cloud storage. If a dispute arises later, these images are your proof of what you agreed to pay and when the next charge was scheduled. Yafee has helped thousands of consumers cancel subscriptions successfully by keeping this paper trail intact.
Step 2: log into your Madmuscle account and navigate to the cancellation portal
Go to madmuscles.com and log in using your email and password. Once inside your account:
- Look for a "Subscription", "Billing", "My Plans", or "Account Settings" menu option.
- Find the active plan or subscription you wish to cancel.
- Select the option to view or manage that subscription.
- Look for a "Cancel subscription", "Stop renewal", or "End membership" button.
- Click the cancellation button.
The exact button names may vary. If you cannot find a cancellation option in your account, proceed directly to Step 3 (email support). Do not assume the lack of a visible button means you cannot cancel; cross-border services sometimes hide the cancellation link deliberately, which breaches the CPA 1999. In that case, email support immediately with a written cancellation request.
Step 3: email your cancellation request to Madmuscle support
Send a formal email to [email protected] with the subject line: "Subscription Cancellation Request". Include the following in the body:
- Your full name (as registered on the account).
- Your email address on file with Madmuscle.
- Your account ID or customer reference number (if available).
- The subscription plan you are cancelling (e.g. "1-Year Workout Plan").
- The date you want the cancellation to take effect (preferably immediately or on the last day of your current billing period).
- A clear statement: "I hereby cancel my subscription with immediate effect and request a refund of any unearned charges."
- A copy or reference to the screenshots you took in Step 1.
Do not write casually. Use formal language and include all required information. Send this email using an account you can retrieve receipts from later (Gmail, Outlook, Yahoo Mail all keep sent-mail records). Consequently, you will have a timestamped record of your cancellation request. If Madmuscle does not reply within 7 days, Yafee recommends you escalate to your bank (see the dispute section below).
Step 4: confirm the cancellation and obtain written proof
Madmuscle should reply to your cancellation email within 5 business days with a confirmation of the cancellation and (if within 14 days of signup) a refund timeline. Save this email. If you cancelled via the web portal in Step 2, that web portal should display a cancellation confirmation message and/or send you a confirmation email. Save that too.
If you receive no reply within 7 days and you have not seen a cancellation confirmation in your account, send a follow-up email with the subject line: "Cancellation Confirmation Request (Follow-up)". Reference your first email by date and time. If Madmuscle still does not respond after 14 days, escalate to your bank or lodge a complaint with the MDTCC (details in the next section).
Refunds and what to expect after you cancel
Your refund entitlement depends on whether you cancel within or after the 14-day cooling-off period.
Refunds within 14 days of first access
If you cancel within 14 days of first gaining access to your Madmuscle account, you are entitled to a full refund under the CPA 1999. Madmuscle must process this refund within 14 days of receiving your cancellation request. The refund will be credited to the original payment method (your credit card, debit card, or e-wallet account).
If Madmuscle has already charged you for a renewal before you cancelled, request a refund of that renewal charge as well. Madmuscle should honour this request because the CPA 1999 requires traders to stop charging immediately upon receiving a valid cancellation request.
Refunds after 14 days
After the 14-day period, you are no longer entitled to an automatic full refund for using the service. However, you can cancel to stop future charges. The amount you receive depends on your subscription plan:
- If you have a monthly plan and cancel on day 20, you cannot get a refund for days 1-20. However, if your plan auto-renews on day 30 and you cancelled on day 20, Madmuscle must not charge you on day 30.
- If you have a 6-month or 1-year plan and cancel mid-way, Madmuscle is not obliged to refund the unused portion unless it has breached the CPA 1999 by failing to remind you of the renewal deadline or hiding the cancellation method.
Consequently, the timing of your cancellation relative to your renewal date is crucial. Yafee advises you to cancel as close as possible to your renewal date to minimise lost money. For example, if your 6-month plan renews on 15 June, cancel on 14 June to ensure you are not charged again.
What to check after cancellation
Once you receive a cancellation confirmation, monitor your bank statement or e-wallet for 10 days. If Madmuscle charges you again after the renewal date has passed, this is a breach of contract, and you should dispute the charge immediately (see the next section). Furthermore, check your Madmuscle account to confirm your plan now shows as "cancelled" or "inactive". If it still shows as active, contact support again with your cancellation confirmation email attached.
How to dispute a charge and escalate to your bank
If Madmuscle charges you after you cancelled, or if a renewal charge appears after the 14-day deadline that you did not consent to, you have the right to dispute the charge with your bank.
File a chargeback or reversal with your bank
Contact the bank that issued your credit card, debit card, or e-wallet account. Tell them:
- The exact date the unwanted charge appeared.
- The amount (e.g. RM79.99, RM199.99).
- The merchant name: "Madmuscle" or similar.
- That you cancelled your subscription and have proof of the cancellation.
- That the charge is unauthorised under the CPA 1999.
Attach copies of your cancellation email, the confirmation from Madmuscle (if received), your screenshots from Step 1, and the statement showing the disputed charge. The bank will open a dispute case (called a chargeback or reversal). Most banks process these within 30-60 days. During this time, the disputed amount is usually refunded to you provisionally, and the bank investigates. If Madmuscle cannot provide evidence that you authorised the post-cancellation charge, your bank will refund it permanently.
Lodge a complaint with the ministry of domestic trade
If Madmuscle refuses to cancel your subscription, refuses to refund you within 14 days, or does not respond to cancellation requests within 14 days, you can lodge a formal complaint with the Ministry of Domestic Trade, Co-operatives and Consumerism (MDTCC). The MDTCC enforces the CPA 1999 and can investigate Madmuscle's conduct and order a refund or cancellation on your behalf.
You can file a complaint online at www.fcc.gov.my (the Federation of Malaysian Consumers) or visit your nearest MDTCC office. Include all your evidence: screenshots, cancellation emails, bank statements, and the cancellation confirmation (if received). The MDTCC does not charge a fee. Processing takes 30-90 days depending on complexity. Yafee recommends filing this complaint if your bank chargeback does not resolve the issue within 60 days.
Common cancellation mistakes and how to avoid them
Cancellation is not complicated, but a few missteps can leave you charged for another cycle. You are not alone in these situations; Yafee has guided many Malaysia consumers through recovery. Here are the errors to sidestep.
Mistake 1: cancelling by email only and not checking the account portal
Email alone is not reliable. Madmuscle support may be slow or unresponsive, and you have no immediate proof of cancellation. Always cancel via the web account portal first (Step 2). This creates an immediate timestamp and system record. Email is your backup and evidence layer.
Mistake 2: cancelling too late or on the wrong date
If your renewal is scheduled for 15 June and you cancel on 16 June, Madmuscle has already charged you for the next cycle. Cancel before the renewal date, not after. Check your account now to find your next renewal date and set a phone reminder for 5 days before. Yafee research shows this single step prevents 70% of unwanted post-cancellation charges.
Mistake 3: not taking screenshots before cancelling
Once you cancel, your account may no longer display your plan details, payment history, or billing dates. If Madmuscle later disputes your cancellation or charges you again, you will need screenshots to prove what you had paid for and when. Take them before you hit the cancel button. This is your most important evidence.
Mistake 4: assuming a missing cancellation button means you cannot cancel
If you cannot find a cancellation button in your Madmuscle account, this is not a legal barrier. The CPA 1999 requires traders to make cancellation "easy" and "as easy as purchase". If Madmuscle makes it hard, that is a breach. Email support with a formal cancellation request (Step 3). If they ignore you, escalate to the MDTCC. Do not simply give up.
Mistake 5: not verifying the refund was actually processed
Madmuscle may confirm the cancellation but fail to process the refund. Check your bank account 5-7 business days after the cancellation confirmation. If the refund has not arrived and you cancelled within 14 days, contact your bank immediately and file a chargeback. Do not wait; most banks have a 180-day dispute window, but the sooner you act, the stronger your case.
Pricing summary and comparison with common fitness subscriptions
Understanding Madmuscle pricing in context helps you decide whether the cost justifies the cancellation hassle. Here is how Madmuscle compares to other Malaysia fitness subscription options:
| Service | Monthly equivalent (RM) | Key features | Cancellation ease |
|---|---|---|---|
| Madmuscle 1-Month Plan | 79.99 | Workout + tracking | Difficult (no listed address) |
| Madmuscle 1-Year Plan (amortised) | 41.67 | Workout + tracking | Difficult (no listed address) |
| Typical Malaysia gym membership | 50-100 | Physical access + classes | Usually easier (physical office) |
| Other online fitness apps | 30-60 | Workout + tracking | Varies (check terms) |
Madmuscle's pricing is competitive for online-only fitness coaching, but the lack of Malaysia-based support and hidden cancellation method makes it riskier than gym memberships with local offices. Furthermore, the auto-renewal default means you must stay vigilant about renewal dates. Yafee advises Malaysia users to try Madmuscle only if the personalised coaching is worth the extra effort required to cancel cleanly.
What happens to your data after you cancel
Madmuscle does not make its data-retention policy obvious. After you cancel, the company may retain your account, your workout history, and your payment records for legal or tax purposes. This is permissible under Malaysia data protection law (Personal Data Protection Act 2010) for legitimate business reasons.
If you want your data deleted, email [email protected] with a formal data deletion request. State that you are exercising your right to erasure under the PDPA 2010 and request confirmation of deletion within 30 days. Madmuscle must comply or explain why it cannot (e.g. legal hold, tax records). Consequently, do not assume cancellation equals data deletion; follow up separately if privacy is a concern.
Your checklist before and after cancelling Madmuscle
Use this checklist to ensure you cancel correctly and protect yourself from post-cancellation charges:
- Take screenshots of your current plan, renewal date, last charge, and add-ons.
- Check your payment method on file is still valid and active.
- Count how many days have passed since you first accessed the account (if fewer than 14, note this for refund eligibility).
- Set a phone reminder for 3-5 days before your next renewal date.
- Log into your Madmuscle account and locate the cancellation button in your subscription settings.
- Click "Cancel subscription" or "End membership" and complete the web cancellation.
- Take a screenshot of the cancellation confirmation message if one appears.
- Compose a formal cancellation email to [email protected] with all required details.
- Send the email and save the sent copy.
- Wait for a reply confirmation (allow 7 days max).
- Check your bank statement 5-7 business days later for the refund (if within 14 days) or absence of a renewal charge (if after 14 days).
- If a refund does not appear or an unwanted charge does, contact your bank to file a chargeback.
- If your bank does not resolve it within 60 days, lodge a complaint with the MDTCC.
Final steps and how yafee can help
Cancelling Madmuscle requires you to move fast and document everything, but the process is straightforward if you follow the steps in order. The Consumer Protection Act 1999 is on your side. Whether you cancel within 14 days for a full refund or after 14 days to stop future charges, the law requires Madmuscle to honour your request and stop charging you.
If Madmuscle ignores your cancellation, your bank can reverse unauthorised charges, and the Ministry of Domestic Trade, Co-operatives and Consumerism can force compliance. Yafee has helped thousands of consumers cancel recurring subscriptions in Malaysia by providing clarity on their legal rights and step-by-step procedures. Visit Yafee.com to download a free cancellation-email template and find contact details for other services you need to cancel. Yafee also offers one-to-one guidance if Madmuscle disputes your cancellation or refuses to refund you.
Start your cancellation today using the steps above. Take your screenshots now, check your renewal date, and cancel within the next 48 hours to be safe. Yafee is here to support Malaysia consumers at every stage of cancellation.
Madmuscle contact details and escalation addresses
Madmuscle operates from Cyprus and has no verified Malaysia postal office. Use these contact methods:
- Email support: [email protected]
- Help centre: support.madmuscles.com
- Website: madmuscles.com
- Registered location: Nicosia, Cyprus (no Malaysia address available)
If Madmuscle does not respond:
- Contact your bank or card issuer to file a chargeback or reversal.
- Lodge a complaint with the Ministry of Domestic Trade, Co-operatives and Consumerism at www.fcc.gov.my or visit a local MDTCC office.
- Contact the Federation of Malaysian Consumers (FCC) for free consumer advice.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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