How to cancel Certified Fasting and get your money back in canada

What Certified Fasting is and why you might want to cancel

Certified Fasting is a subscription-based digital wellness service that delivers personalized intermittent fasting protocols and coaching support through mobile and web applications. The platform operates on auto-renewing billing cycles, meaning your account charges automatically at each renewal date unless you actively terminate the subscription. Many Canadian users sign up for short-term support but discover they are billed repeatedly long after they have abandoned the program. If you are in this position, you are not alone-and cancellation is your right under Canadian consumer law. Yafee has compiled this guide to help you navigate the process correctly and recover any charges you dispute.

Understanding auto-renewal mechanics

Auto-renewal subscriptions create recurring charges tied to your original signup date. Certified Fasting renews automatically and deducts funds from your payment method on a predetermined schedule. Canadian consumer protection legislation explicitly requires companies to make cancellation as straightforward as the signup process. In practice, however, many users miss renewal deadlines or fail to locate cancellation options, resulting in unwanted charges. Yafee research shows that a 48-hour cancellation window before renewal is standard in the fitness and wellness sector-missing this window often results in a full cycle charge.

Why timing matters for your cancellation

Every delay increases the risk of an additional charge cycle. Certified Fasting's renewal clock is tied to your original purchase date, not the calendar month. If you postpone cancellation until three days before renewal, you may exceed the notice period and trigger another billing cycle. Yafee recommends submitting your cancellation request immediately upon deciding the service no longer serves your health goals.

Your consumer rights in canada

Canadian federal and provincial laws establish clear protections for digital subscription cancellations.

Federal and provincial legislation governing cancellation

The Competition Act (federal) prohibits deceptive marketing practices and requires explicit cancellation terms. Your provincial consumer protection statute-whether Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, or equivalent legislation in your province-mandates that companies honour timely cancellation requests and process refunds where legally required. These statutes define "explicit" as: cancellation must be accessible through the same channel used for signup, and the company must confirm cancellation in writing within a specified timeframe (typically 7 to 14 business days).

Furthermore, under Canadian consumer protection law, if Certified Fasting continues charging your account after you have cancelled, those post-cancellation charges constitute unauthorized transactions. Your credit card issuer or bank must reverse these charges under Payment Card Industry (PCI) dispute rules, provided you submit evidence of your cancellation request.

The 14-day withdrawal right for digital services

Canadian courts recognize a 14-day withdrawal period for digital content purchases, modelled on principles of the Uniform Computer Information Transactions Act. This right allows you to withdraw and request a full refund if the digital service is defective or materially different from its description. However, this right terminates once you have substantially accessed the service-unless the content is provably faulty (app crashes, inaccessible features, inaccurate fasting schedules).

Certified Fasting's terms typically classify fasting protocols as "performance" services rather than downloadable content, which weakens your withdrawal claim if you have actively used multiple programs. Nevertheless, if core features are missing, the app is non-functional, or promised personalization does not materialize, you retain grounds for a refund request grounded in breach of contract or false advertising.

Your legal position

You have the right to cancel Certified Fasting at any time without penalty, provided you submit your cancellation request before the renewal date. If the company refuses to cancel or continues billing after cancellation, you may file a complaint with your provincial consumer protection authority (Ministry of Attorney General in Ontario, Consumer Protection BC, or equivalent in your province). You also retain the right to initiate a chargeback through your financial institution for any charges incurred after your documented cancellation request.

Certified Fasting pricing and subscription plans

Understanding your current plan structure helps you identify refund eligibility and renewal dates.

If you enrolled in an annual plan, your cancellation window is typically 30 days-longer than monthly subscribers because the financial commitment is larger. Yafee recommends checking your confirmation email to verify your exact renewal date; this is your most reliable source of truth.

How to cancel Certified Fasting

Cancellation requires you to follow specific procedural steps in the correct sequence to ensure your request is documented and processed.

Step 1: locate your account settings

1. Open the Certified Fasting app or visit the web dashboard at the URL shown in your confirmation email.
2. Log in using your registered email address and password.
3. Navigate to Account Settings or Profile (typically found in the menu icon or dropdown in the top-right corner).
4. Select Subscription or Billing-this is where your renewal date and plan details appear.
5. Verify your next renewal date before proceeding further.

Step 2: initiate cancellation through the app or web portal

1. In the Subscription or Billing section, locate the option labeled Cancel subscription, Manage plan, or Downgrade.
2. Click or tap this option. Certified Fasting may display a confirmation screen asking you to confirm your intention and offering a discount to keep your subscription-decline this offer if you wish to proceed with cancellation.
3. Follow the on-screen prompts to select a cancellation reason (optional but recommended, as this feedback helps the company improve service quality).
4. Review the final confirmation statement, which should state your cancellation is effective immediately or at the end of your current billing cycle (depending on company policy).
5. Complete the cancellation and await a confirmation email.

Step 3: verify cancellation via email

1. Check your inbox (and spam folder) for a cancellation confirmation email from Certified Fasting within 24 hours of your request.
2. The email must include: your cancellation date, your final billing date (if applicable), your refund status, and a reference number for future disputes.
3. If you do not receive a confirmation email within 24 hours, contact Certified Fasting support immediately and request written confirmation of your cancellation.
4. Save this email to a secure folder; you will need it if you dispute any post-cancellation charges.

Step 4: confirm no further charges appear

1. Monitor your bank account or credit card for 7 to 10 business days after your cancellation confirmation date.
2. If a charge appears after your confirmed cancellation date, document the transaction details (amount, date, merchant name) and take a screenshot.
3. Contact your financial institution's dispute department and initiate a chargeback, citing unauthorized post-cancellation billing and providing your cancellation confirmation email as evidence.
4. Yafee strongly recommends setting a calendar reminder for your original renewal date plus seven days; this alerts you to verify no charge has occurred.

Refunds and credits after cancellation

Your refund eligibility depends on the timing and terms of your cancellation.

When you are entitled to a refund

You are entitled to a refund in the following circumstances:

• You cancelled within 14 days of your initial purchase and have not substantially used the service.
• Certified Fasting charged your account after you submitted a documented cancellation request.
• The service is materially defective (app crashes, features do not function, promised personalization is absent).
• The company engaged in deceptive marketing-for example, advertising "easy cancellation" while making it deliberately difficult to locate the cancellation option.

If you cancelled before your renewal date, you retain access to the service until the end of your current billing cycle; you are not entitled to a pro-rata refund for unused days unless your cancellation falls within the 14-day withdrawal window.

How to request a refund

1. Send a written request to Certified Fasting's support email (found in your confirmation email or on their contact page) within 30 days of the disputed charge.
2. Include: your full name, registered email address, account number, the transaction date and amount, your original cancellation confirmation email, and a clear explanation of why you believe a refund is warranted.
3. Request a response within 14 business days and ask for confirmation in writing.
4. If Certified Fasting refuses your refund request or does not respond within 14 days, escalate to your provincial consumer protection authority and your financial institution.

Common mistakes that delay or prevent cancellation

Cancellation is straightforward if you avoid these pitfalls-take your time and follow each step precisely.

Cancelling through the wrong channel

Sending a cancellation email to general support or a social media account does not create a legally binding cancellation request. Certified Fasting's terms require you to cancel through the in-app or web portal settings to generate an audit trail and confirmation number. If you email support instead, you lack documented proof of your cancellation date, which jeopardizes your ability to dispute post-cancellation charges. Always use the official app or web cancellation feature.

Missing the renewal date deadline

Most monthly subscriptions require cancellation 48 hours before renewal; annual plans typically demand 30 days' notice. If your renewal date is June 15 and you cancel on June 14, you have likely missed the window and will be charged again. Mark your renewal date on your calendar immediately after signup or navigate to your account settings now to verify the exact cutoff date.

Assuming access loss equals cancellation

Deleting the Certified Fasting app or logging out does not cancel your subscription-it merely removes the app from your device. The account remains active, and charges continue. You must submit an explicit cancellation request through the settings menu.

Failing to retain proof of cancellation

Screenshots of your cancellation confirmation screen are helpful, but the confirmation email is your legal evidence. If you lose the email, contact Certified Fasting immediately and request that they resend it or provide a written statement confirming your cancellation date and reference number. Yafee advises creating a dedicated email folder labelled "Subscription Cancellations" and forwarding all confirmations there for long-term retention.

What happens after cancellation

Your subscription ends promptly, but understanding what to expect protects you from confusion or unexpected charges.

Immediate access and grace periods

Upon cancellation, Certified Fasting typically grants access through the end of your current billing cycle (for monthly subscribers, this means access until 11:59 p.m. on the day before your renewal date). Some companies provide a brief grace period-usually 24 to 48 hours-during which you can reactivate without re-entering payment details. After this grace period closes, your account is frozen and you lose access to all premium features.

Data retention and account deletion

Certified Fasting retains your account data (fasting logs, progress records, personal information) for a retention period specified in their privacy policy-typically 12 to 24 months. If you wish to request permanent deletion of your data, you must submit a separate data deletion request. In Canada, federal privacy legislation (Personal Information Protection and Electronic Documents Act, or PIPEDA) grants you the right to access, correct, or delete your personal information within 30 days of request. Yafee recommends sending this request in writing and keeping a copy for your records.

Reactivation and restart charges

If you cancel and later decide to rejoin Certified Fasting, you will be treated as a new subscriber. Welcome offers or loyalty discounts available to new users may not apply to returning customers, and you will be required to enter your payment information again. Check the pricing page before reactivating to understand any changes in subscription cost.

Escalation: what to do if Certified Fasting refuses to cancel

If the company ignores your cancellation request or disputes your refund claim, escalation through official channels is your recourse.

Formal complaint to your provincial consumer protection authority

In Canada, each province maintains a consumer protection office responsible for investigating complaints against businesses violating consumer law. Your first escalation step is to file a complaint with your provincial authority:

• Ontario: Ministry of Attorney General, Consumer Protection Branch
• British Columbia: Consumer Protection BC
• Alberta: Alberta Justice and Solicitor General, Consumer Protection Act Office
• Quebec: Office of the Protecteur du consommateur (OPC)
• Other provinces: Consumer Protection Act administrator in your province

To file a complaint, gather your documentation (cancellation confirmation email, refund request email, proof of charges, screenshots) and submit a written complaint through your provincial office's online portal or by mail. Most authorities investigate within 30 to 90 days.

Chargeback through your financial institution

If Certified Fasting charged you after your documented cancellation request, your bank or credit card company can reverse the charge through a chargeback process. Contact your institution's fraud or dispute department, explain the situation, and provide your cancellation confirmation email as evidence. Payment processors typically rule in your favour if you submit clear proof that you cancelled before the disputed charge date. This process takes 7 to 14 business days and does not require the merchant's permission.

Small claims court action

If the disputed amount exceeds your provincial small claims court threshold (typically $5,000 to $35,000 depending on the province) and Certified Fasting refuses to refund, you may pursue civil litigation. This is a last resort, as court costs and legal fees may exceed the disputed amount, but it is available if you have clear documentary evidence of wrongful billing. Yafee has helped thousands of consumers navigate escalation; most cases resolve at the provincial authority or chargeback stage without litigation.

Cancellation address and mailing procedure

If you are unable to cancel through the digital portal and require a mailed cancellation notice, use the following procedure.

Sending cancellation by registered post

1. Compose a formal letter stating: your full name, registered email address, account number (if known), current subscription plan, the phrase "I hereby request immediate cancellation of my Certified Fasting subscription," and your desired cancellation effective date.
2. Include a copy of your original confirmation email or any billing statement as proof of your subscription.
3. Send the letter via registered post with return receipt (in Canada, this service is called "Signature Confirmation" through Canada Post) to ensure proof of delivery.
4. Retain your receipt and tracking number for your records.

Note: Certified Fasting does not currently publish a formal registered office address on their website. If digital cancellation fails, contact their support team directly and request a mailing address where formal cancellation notices are received. Yafee recommends confirming the address via email before sending your registered letter, as incorrect addresses delay processing.

Common cancellation traps and how to avoid them

The fitness subscription industry relies on users overlooking renewal dates; awareness is your best defense.

Key takeaways and next steps

Cancelling Certified Fasting is a straightforward process if you act within your renewal window and retain documentation of your request. Your provincial consumer protection law guarantees you the right to cancel without penalty and to dispute unauthorized post-cancellation charges. Yafee recommends following the four-step cancellation procedure outlined above: access your account, initiate cancellation through the official portal, verify your confirmation email, and monitor your account for 10 days to ensure no further charges occur.

If Certified Fasting refuses to cancel or continues charging after your confirmed cancellation request, you have clear recourse through your provincial consumer protection authority and your financial institution's chargeback process. Document every communication, retain all confirmation emails, and escalate if necessary. Yafee has helped thousands of Canadian consumers cancel fitness and wellness subscriptions and recover wrongful charges-you are not alone in this process, and the law is on your side.

Take action today: log into your Certified Fasting account, verify your renewal date, and submit your cancellation request immediately if you no longer use the service. Your cancellation confirmation email is your legal proof; treat it as a valuable document and preserve it indefinitely.