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Frequently asked questions
Cancel Yourself First: The Right Way
How to cancel Yourself First and stop recurring charges in singapore
What Yourself First is and why you might cancel
Yourself First is a digital wellness subscription service that delivers guided exercises, personalised content, and mental health resources through a web app or mobile application. The service operates on a paid subscription model, which means you must maintain an active plan to access premium features. If you have decided that the service no longer serves your wellness needs or fits your budget, you have the legal right to cancel at any time under Singapore consumer law.
How Yourself First works
You access the platform via a mobile app or web portal, where content is tailored to your personal wellness journey. Your subscription grants you digital-only access to meditations, self-care exercises, and interactive wellness tools. Once your subscription ends, your access to paid content stops immediately at the conclusion of your current billing cycle. This means you retain access until your billing date arrives, after which the service locks you out of premium features.
Common reasons to cancel
You might choose to cancel because you no longer use the service actively, prefer alternative wellness platforms, wish to reduce monthly expenses, or have achieved your wellness goals. Some subscribers cancel after completing introductory trials or promotional periods. Whatever your reason, Yourself First cannot legally prevent you from ending your subscription or impose unreasonable barriers to cancellation.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act governs your rights as a digital service customer and establishes your legal position for cancellation and refunds.
What the consumer protection (Fair trading) act means for you
The Consumer Protection (Fair Trading) Act protects you against unfair trading practices, misleading advertising, and unsafe services. This legislation applies to all digital wellness subscriptions sold to Singapore consumers, regardless of where Yourself First is headquartered. The company must be transparent about billing dates, cancellation procedures, refund eligibility, and any charges that continue after cancellation. If Yourself First advertises a "100% Money-Back Guarantee" or similar promise, they must honour that commitment under Singapore law.
Yourself First cannot hide cancellation behind complex steps, charge unauthorised fees, or make misleading claims about your rights. If the company violates these standards, you can escalate your complaint to the Consumers Association of Singapore (CASE), which investigates unfair trading practices and represents consumer interests in disputes.
Your legal position: what you can do
You hold the following rights under Singapore consumer law. You may cancel your subscription at any time without penalty or hidden fees. You may request a refund if charges continue after you have cancelled, or if the service fails to deliver what was advertised. You may dispute charges through your bank or payment provider if Yourself First refuses to cooperate. You may lodge a formal complaint with CASE if the company breaches fair trading standards. You may seek legal advice if the company refuses to acknowledge your cancellation request or continues to bill you after termination.
Document every cancellation attempt, including screenshots of confirmation messages, dates, and times. Keep records of all emails and communication with the company. This evidence protects you in disputes and strengthens any complaint you file with CASE or your bank.
Yourself First pricing and subscription plans
Understanding your current plan and pricing helps you decide whether to continue or cancel your subscription.
Current subscription rates in singapore
| Plan type | Price (SGD) | Billing cycle | Best suited for |
|---|---|---|---|
| Premium Monthly | S$0.98 | Renews monthly | Trial or short-term use |
| Premium Yearly | S$9.98 | Renews annually | Long-term commitment |
| Free trial | Complimentary | Limited period | Testing the service |
Verify your current plan and billing date by logging into your app or account dashboard, as promotional pricing and regional rates may change. Yafee recommends checking your subscription status in your app settings or payment confirmation emails at least monthly, so you know exactly when your next renewal charge will occur. This awareness helps you cancel before the renewal date if you no longer wish to continue.
How to cancel Yourself First on iOS (Apple app store)
Cancelling your Yourself First subscription through the Apple App Store requires you to manage your subscription directly within your Apple ID account settings.
Step-by-step cancellation process
- Open the Settings app on your iPhone, iPad, or Mac.
- Tap or click your Apple ID profile at the top of the Settings menu.
- Select "Subscription" or "Media & Purchases" depending on your device.
- Locate your active subscriptions list.
- Select "Subscriptions" to view all active services tied to your Apple ID.
- Find "Yourself First" in the list of subscriptions.
- Select Yourself First from the subscription list.
- Tap the subscription to open its details page.
- Review your renewal date and plan information.
- Tap "Cancel Subscription" at the bottom of the details page.
- Confirm your cancellation when prompted.
- Apple will display a confirmation message confirming the cancellation date.
- Verify cancellation by checking your subscription list.
- Return to the subscriptions list to confirm Yourself First no longer appears as active.
- Alternatively, check your email for a cancellation confirmation from Apple.
Cancellation takes effect immediately, but your access to paid features continues until the end of your current billing period. You will not be charged again after cancellation, regardless of your renewal date.
How to cancel Yourself First on android (Google play store)
Cancelling through Google Play follows a similar process but uses Android-specific navigation within the Google Play Store app.
Step-by-step cancellation process
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top right corner of the screen.
- Select "Payments and subscriptions" from the menu.
- Access your subscription management.
- Tap "Subscriptions" to view all active subscriptions linked to your Google account.
- Browse the list to locate "Yourself First".
- Open the Yourself First subscription details.
- Tap "Yourself First" to view the full subscription information.
- Review your next billing date and plan details.
- Tap "Cancel subscription" on the details screen.
- Google Play will ask you to confirm the cancellation.
- You may be offered retention options; select "Yes, cancel" to proceed.
- Confirm and check your email.
- Google will send a cancellation confirmation email to your registered Google account.
- Verify the cancellation is confirmed in the email subject line.
Your access to Yourself First's premium content ends at the close of your current billing cycle. You will not incur charges after cancellation, and your app will automatically downgrade to free tier access (if available) on your renewal date.
How to cancel Yourself First via web app or direct account
If you subscribed through Yourself First's website or your account dashboard, you can manage cancellation directly within your account settings.
Cancellation through account settings
- Log into your Yourself First account.
- Visit the Yourself First website and enter your email and password.
- Select "Account" or "Settings" from the dashboard menu.
- Navigate to the subscription management section.
- Look for "Subscription", "Billing", or "Plans" within account settings.
- Your active plan and renewal date should be displayed prominently.
- Select the option to cancel or manage your subscription.
- Click "Cancel Subscription" or "End Plan".
- The system may ask you to confirm your cancellation.
- Confirm cancellation and save your request.
- Click the final confirmation button to complete cancellation.
- The system should display a confirmation message with your cancellation date.
- Check your email for confirmation.
- Yourself First should send a cancellation confirmation email within a few minutes.
- Keep this email as proof of cancellation for your records.
Yafee advises retaining all cancellation confirmations, as they serve as evidence if disputes arise over charges. If Yourself First continues to bill you after you have received a cancellation confirmation, contact your bank immediately to dispute the charge.
What happens after you cancel your subscription
Understanding what occurs after cancellation helps you avoid confusion and detect unauthorised charges.
Immediate changes to your account
Your access to premium content remains active until the end of your current billing period. After your renewal date passes, your app will either show a "subscription expired" message or downgrade you to free-tier access if Yourself First offers a free version. You will not receive new content or wellness recommendations specific to paid subscribers. Any downloaded or cached content may remain on your device, but you lose access to the broader content library once your subscription expires.
Billing and charge verification
No further charges should appear on your payment method after cancellation. If your bank or credit card statement shows a charge from Yourself First after your cancellation date, this is a billing error or unauthorised renewal. Contact your payment provider immediately to dispute the charge and request a refund. Simultaneously, file a complaint with Yourself First through their support email or contact form, referencing your cancellation confirmation. If the company refuses to refund the erroneous charge, escalate the matter to the Consumers Association of Singapore (CASE) for formal investigation.
Reinstating your subscription
You may reactivate your Yourself First subscription at any time by navigating to the app store (Apple App Store or Google Play Store) or your account dashboard and selecting "Subscribe" or "Reactivate Plan". Your previous settings, preferences, and progress may or may not be retained, depending on Yourself First's data retention policy. Verify this before resubscribing if your wellness tracking history is important to you.
How to request a refund from Yourself First
You have the right to request a refund under specific circumstances governed by Singapore consumer law and Yourself First's published refund policy.
When you can claim a refund
You may request a refund if Yourself First charged you after you cancelled, if the service failed to deliver as advertised, if you cancelled within a trial period and were unexpectedly charged, or if Yourself First advertised a "Money-Back Guarantee" that you wish to invoke. You may also request a refund if the company breached fair trading standards by misleading you about subscription terms or cancellation procedures.
How to submit a refund request
- Gather your evidence.
- Collect your cancellation confirmation email and screenshot.
- Obtain bank statements or payment receipts showing the charge you dispute.
- Record the date of cancellation and the date the erroneous charge appeared.
- Contact Yourself First support.
- Email the company's support team with your evidence and refund request.
- State the reason for the refund clearly (e.g., "Charged after cancellation on [date]").
- Include your account email and any relevant order or transaction ID.
- Allow 14 days for a response.
- Yourself First should acknowledge your request and investigate within this period.
- If no response arrives within 14 days, send a follow-up email referencing your first request.
- If Yourself First refuses, dispute the charge with your bank.
- Contact your bank or credit card issuer and file a dispute or chargeback.
- Provide your bank with all documentation: cancellation confirmation, emails, and statements.
- Your bank will investigate and may reverse the charge on your behalf.
- Escalate to CASE if the bank declines.
- Lodge a formal complaint with the Consumers Association of Singapore (CASE) if both the company and your bank refuse to help.
- CASE will investigate whether Yourself First violated fair trading standards and may mediate a resolution.
Yafee recommends keeping all communications with Yourself First and your bank, as regulators and courts use this paper trail to determine liability.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but a few preventable errors can lead to unwanted charges and frustration. Stay alert to these pitfalls.
Mistake 1: confusing app uninstall with subscription cancellation
Deleting the Yourself First app from your phone does not cancel your subscription. The app and subscription are separate systems. Removing the app only removes the software; it does not notify Yourself First's billing system to stop charging you. You must cancel through your app store account (Apple ID or Google Play) or directly through the Yourself First website. After cancellation, you may safely uninstall the app.
Mistake 2: failing to verify your cancellation date
Confirm your cancellation effective date at the time you initiate the cancellation. Some services end access immediately, while others continue until the end of the current billing period. Yourself First continues your access through the end of your current billing cycle even after cancellation. If you are uncertain when your access ends, email Yourself First support immediately for clarification. Knowing your exact cancellation date prevents surprise charges.
Mistake 3: not checking your bank statement after cancellation
Monitor your payment method for 30 days after cancellation. Some companies continue billing for several cycles before responding to cancellation requests, and payment processors sometimes batch charges. If you see a charge from Yourself First after your cancellation date, contact your bank within 60 days to dispute it (this is your legal deadline for credit card disputes in Singapore). Yafee strongly advises setting a phone reminder to check your statement two weeks post-cancellation.
Mistake 4: ignoring retention offers and promotional messages
When you attempt to cancel, Yourself First may offer discounts, free months, or alternative plans to convince you to stay. Politely decline these offers if your decision is firm. Do not accept a discount unless you genuinely wish to continue the subscription. Accepting a promotional offer restarts your billing cycle and may commit you to a new contract term.
Mistake 5: cancelling without reviewing your refund policy
Before cancelling, check Yourself First's published refund policy on their website or in the app settings. Some subscriptions offer pro-rata refunds if you cancel mid-cycle. Others operate on a non-refundable basis after the trial ends. Understanding the policy helps you decide whether to cancel immediately or wait until your next billing date. Yafee has helped thousands of consumers cancel successfully by ensuring they know their refund eligibility upfront.
Checklist: confirming successful cancellation
Use this checklist to verify that your cancellation is complete and you will not face unexpected charges.
| Verification step | Action | Status |
|---|---|---|
| Cancellation confirmation email | Check your inbox for confirmation from Yourself First or your app store | ☐ Received |
| Subscription status check | Log into your account and confirm the subscription no longer appears as active | ☐ Confirmed |
| Access still works until billing date | Log into the app and verify you can still access premium features | ☐ Access remains |
| Bank statement review | Check your payment method for any charges dated after your cancellation | ☐ No new charges |
| Second statement review | Check your statement 30 days after cancellation for delayed charges | ☐ No delayed charges |
| Support contact saved | Keep Yourself First's support email and contact details for future disputes | ☐ Details saved |
Comparison: keep or cancel Yourself First
Review this table to help you decide whether to continue or end your subscription.
| Consideration | Reasons to keep | Reasons to cancel |
|---|---|---|
| Cost | Monthly cost (S$0.98) is minimal and fits your budget easily | Monthly or annual cost drains your savings |
| Engagement | You actively use exercises, meditations, or resources weekly | You have not opened the app in weeks or months |
| Mental health impact | The service visibly improves your mood, focus, or resilience | You see no personal benefit or emotional change |
| Alternative options | Yourself First offers unique content not available elsewhere | Free or cheaper alternatives (e.g. YouTube, Calm) meet your needs |
| Trial status | You are still in a free or discounted trial period | Trial has ended and you do not want to pay full price |
| Goals | You are working toward specific wellness or mental health targets | You have achieved your goals or priorities have shifted |
Summary and next steps
Cancelling Yourself First is your legal right as a consumer in Singapore under the Consumer Protection (Fair Trading) Act. You have completed this guide, which means you now understand your consumer rights, know how to cancel through your chosen platform (Apple App Store, Google Play Store, or web app), and recognize the common pitfalls to avoid. Yafee recommends that you take the following action: first, confirm your current plan and renewal date by checking your account settings; second, choose your cancellation method and follow the step-by-step instructions above; third, save your cancellation confirmation email and screenshot; and fourth, monitor your bank statement for 30 days to ensure no erroneous charges occur.
If Yourself First refuses to cancel your subscription, continues to charge you after cancellation, or ignores refund requests, you have a clear escalation path. Contact the Consumers Association of Singapore (CASE) at their website (case.org.sg) or call their hotline to lodge a formal complaint. CASE will investigate whether the company violated fair trading standards and will work to resolve the dispute on your behalf. Your bank can also reverse charges if you file a dispute within 60 days. Yafee has helped thousands of consumers cancel subscriptions successfully by providing clear legal frameworks, step-by-step procedures, and confidence in their consumer rights. You are not obligated to remain a subscriber, and you have the law on your side.
Once your cancellation is final, you may reinstate the service at any time if your wellness needs change. For now, focus on verifying that your cancellation took effect and that no further charges appear. Your financial security and peace of mind depend on it.