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Frequently asked questions
Cancel Eight Sleep: The Right Way
How to cancel Eight Sleep in singapore and protect your subscription rights
Why you might want to cancel Eight Sleep
Eight Sleep sells temperature-regulating mattress Pods paired with a mobile app that tracks your sleep, manages bed climate settings, and delivers personalised analytics through a paid subscription model. The service operates in Singapore via hardware sales and monthly app subscriptions distributed through Apple's App Store, Google Play, or direct purchases on the Eight Sleep website.
You may decide to cancel for legitimate reasons: the subscription fee no longer justifies the features you use, you prefer basic sleep tracking without premium add-ons, you're returning the hardware itself, or you've switched to a competing sleep-tech provider. Whatever prompts your decision, Yafee exists to guide you through cancellation step by step so you avoid unexpected charges and understand your legal standing under Singapore consumer law.
When cancellation makes sense
Cancellation becomes practical when subscription costs outweigh the measurable benefit to your sleep routine, when you no longer use the Pod hardware, or when you upgrade to a newer Eight Sleep generation. If Eight Sleep has changed its terms of service unfavourably, fails to deliver promised features, or charges you for services you did not authorise, cancellation is not just sensible but may be your right under consumer protection law. Yafee recommends you review your current plan and usage before committing to cancellation, so you can communicate your reason clearly to support and avoid being convinced into a discounted renewal you don't want.
Common reasons users cancel in singapore
- High monthly cost (S$27.98 to S$39.97 for premium features) without sufficient perceived value
- Preference for basic free-tier sleep tracking instead of paid premium analytics
- Return, replacement, or resale of the Pod hardware
- Technical issues with the app, Pod, or fitness integrations that remain unresolved
- Switch to alternative sleep-tech platforms or wearable devices
- End of promotional trial period and unwillingness to pay full subscription price
- Billing errors or unauthorized recurring charges
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act gives you explicit rights when managing paid subscriptions and digital services. This legal framework is the foundation of your position when you cancel Eight Sleep.
Legal position: what the law protects
Under the Consumer Protection (Fair Trading) Act, you have the right to receive accurate descriptions of the service, transparent billing practices, and the ability to cancel without unreasonable barriers. If Eight Sleep continues to charge you after you've submitted a valid cancellation request, or if the service fails to match its advertised features, the company is in breach of its obligations to you.
Singapore law also recognises the principle that cancellation should be as simple as sign-up. If Eight Sleep's cancellation process is deliberately obscured, requires payment of an unjustified penalty, or takes longer than 30 days to process, you may lodge a complaint with the Consumer Association of Singapore (CASE), which enforces these protections on behalf of consumers. Yafee advises you to document all cancellation attempts (screenshots of confirmation emails, timestamps, support ticket numbers) so you have evidence if a dispute arises.
Your recourse if cancellation is refused or delayed
If Eight Sleep refuses to cancel your subscription or continues billing after you've requested cancellation, escalate your complaint to CASE. CASE is Singapore's primary consumer ombudsman and can mediate disputes free of charge. You can file a complaint online at case.org.sg or contact them by phone at 6100 0315. Include copies of your cancellation request, confirmation of charges, and correspondence with Eight Sleep support. CASE typically resolves complaints within 60 days.
Alternatively, if the amount in dispute exceeds SGD 10,000 and attempts at resolution fail, you may pursue a claim in the Small Claims Tribunal (for disputes under SGD 10,000) or District Court. However, Yafee recommends attempting cancellation through the standard process first and escalating to CASE only if the company fails to comply within a reasonable timeframe (typically 14 to 30 days).
Eight Sleep subscription plans available in singapore
Understanding your current subscription tier is essential before you cancel, because your refund eligibility and cancellation timeframe depend on which plan you hold.
Pricing and plan comparison
| Plan name | Price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| 8+ Pro (Monthly) | S$27.98 | Monthly | Autopilot, premium sleep analytics, health insights |
| 8+ Pro (Annual) | S$279.80 | Yearly | Same as monthly; annual commitment saves approximately SGD 55 |
| Basic (Free) | Free | Ongoing | Basic sleep tracking, limited insights, Pod control |
| Autopilot add-on | S$9.99 | Monthly | Automatic temperature adjustments based on sleep cycles |
| Fitness integrations add-on | S$4.99 | Monthly | Wearable device synchronisation, step tracking correlation |
| 8+ Pro Bundle | S$39.97 | Monthly | All premium features; best value if you use all tools |
If you're on an annual plan and cancel early, you may be eligible for a pro-rata refund depending on how many months remain unused. Yafee recommends you contact Eight Sleep support with your cancellation request so they can calculate any refund due before you complete the cancellation process.
How to cancel Eight Sleep on iOS (Apple app store)
If you subscribed through Apple's App Store, Apple handles your billing and subscription renewal, so you must cancel directly in your Apple ID settings; Eight Sleep support cannot process App Store cancellations on your behalf.
Step 1: open settings and access your apple ID
- On your iPhone or iPad, open the Settings app.
- Tap your Apple ID profile picture or name at the top of the screen.
- You will be directed to your Apple ID account page.
Step 2: navigate to subscriptions
- From your Apple ID page, tap Subscriptions.
- You will see a list of all your active and expired subscriptions.
Step 3: select Eight Sleep and confirm cancellation
- Find Eight Sleep or Autopilot in your active subscriptions list.
- Tap the subscription name to view its details, renewal date, and billing history.
- Tap Cancel Subscription at the bottom of the screen.
- Apple will ask you to confirm your reason for cancellation (this is optional but helpful for Eight Sleep to receive feedback).
- Tap Confirm Cancellation to finalise.
Once confirmed, Apple will send you a cancellation confirmation email to your registered Apple ID email address. Your access to Eight Sleep's paid features will end at the end of your current billing cycle. You may continue using the free Basic tier and Pod controls after that date.
How to cancel Eight Sleep on android (Google play store)
Android users who subscribed via Google Play Store must cancel through Google Play; Eight Sleep support cannot process Google Play cancellations directly.
Step 1: open google play and sign in
- On your Android device, open the Google Play Store app.
- Tap the profile icon in the top right corner.
- Select Manage your Google Account.
Step 2: access your subscriptions
- Tap the Payments and subscriptions tab.
- Select Subscriptions.
- You will see all your active Google Play subscriptions.
Step 3: cancel Eight Sleep
- Tap Eight Sleep from your list of active subscriptions.
- Tap Cancel subscription.
- Follow the prompts to confirm your cancellation reason (optional).
- Tap Cancel or Yes, cancel to complete the cancellation.
Google Play will email you a cancellation confirmation. Your paid subscription features will cease at the end of your current billing period, and you will automatically revert to Eight Sleep's free Basic tier.
How to cancel Eight Sleep via direct web subscription
If you subscribed directly through Eight Sleep's website (not via Apple or Google), you must cancel through your Eight Sleep account settings or contact their support team.
Step 1: log in to your Eight Sleep account online
- Go to the Eight Sleep website and log in with your email and password.
- Navigate to your Account or Settings page (usually accessible from the top right menu or profile icon).
Step 2: locate your subscription and billing settings
- In Account Settings, find the Subscription, Billing, or Membership section.
- You will see your current plan, renewal date, and payment method.
Step 3: select cancel subscription
- Tap or click Cancel Subscription or Manage Subscription.
- Eight Sleep will display a cancellation confirmation screen and may offer a discounted renewal rate; ignore this if you are certain you want to cancel.
- Confirm your cancellation by clicking Cancel Subscription again or following the final prompt.
Alternative: contact Eight Sleep support directly
If the above steps do not work or you cannot locate your subscription settings, contact Eight Sleep's support team directly. Provide your account email, order number, and request cancellation in writing. Eight Sleep's main support address is located in New York, though they maintain a local contact point in Singapore:
- Email: Contact Eight Sleep via their website support form at eightsleepisawesome.zendesk.com
- Local entity: Eight Pte. Ltd., Bukit Pasoh, Singapore (for general enquiries)
Request a written confirmation of your cancellation date and any refund due. Yafee advises you to keep this correspondence for your records in case billing disputes arise later.
Refund eligibility and timeline after cancellation
Whether you receive a refund depends on your subscription type, how many days remain in your billing cycle, and the circumstances of your cancellation.
Refund scenarios in singapore
| Scenario | Refund eligible? | Timeline |
|---|---|---|
| Cancel within 14 days of purchase (new subscription) | Yes, full refund | 5 to 10 business days to your original payment method |
| Cancel mid-cycle on a monthly plan | Pro-rata refund (depends on Eight Sleep policy) | Contact support for calculation |
| Cancel an annual plan with months remaining | Yes, pro-rata refund typical | 7 to 14 business days after cancellation processed |
| Cancel after 14 days; subscription renewal imminent | No refund; access ends at renewal date | Access lapses; no charge on renewal date |
| Billing error or unauthorised charge | Yes, full refund plus dispute compensation | Escalate to CASE if Eight Sleep refuses |
| Service failure or feature unavailable | Yes, full or pro-rata refund | Depends on resolution timeline; escalate if refused |
If Eight Sleep does not process a refund within 21 days of your cancellation request, follow up with support in writing. If the company fails to respond within 30 days, lodge a complaint with CASE as described earlier in this guide.
What happens after you cancel Eight Sleep
Cancelling your subscription does not delete your account or Pod; it simply stops charging you for premium features.
Access after cancellation
- Your Eight Sleep account remains active and you retain all your historical sleep data and analytics.
- Your Pod hardware continues to function and respond to manual temperature adjustments through the app.
- You can use the free Basic tier of the app indefinitely: basic sleep tracking, Pod control, and limited insights without the Autopilot feature or premium health correlations.
- You will not be charged again unless you manually re-subscribe to a premium plan.
Reactivating a subscription
If you change your mind, you can re-subscribe to Eight Sleep at any time through the same channel (Apple ID, Google Play, or Eight Sleep website) and your account data will be restored immediately.
Returning or selling your pod hardware
Cancelling your subscription does not obligate you to return the Pod. If you wish to resell it, you should delink your account from the device first. Contact Eight Sleep support with your Pod serial number to initiate device deregistration, or use the app's "Device Settings" section to unpair the Pod remotely. This ensures the new owner can pair it to their own account without interference.
Common mistakes to avoid when cancelling Eight Sleep
Cancellation is straightforward once you know the correct steps, and Yafee has seen thousands of consumers navigate this successfully by avoiding a few predictable pitfalls.
Mistake 1: deleting the app instead of cancelling the subscription
Removing the Eight Sleep app from your phone does NOT cancel your subscription or stop billing. Apple and Google will continue to charge you monthly even if the app is uninstalled. You must complete the cancellation process through Settings (Apple ID or Google Play) or via the Eight Sleep website. Only then will billing stop.
Mistake 2: cancelling through the wrong platform
If you signed up via Apple App Store, you must cancel through Apple ID Settings, not Eight Sleep's website. Similarly, Google Play subscriptions must be cancelled in Google Play, not on the website. Contacting Eight Sleep support to cancel an App Store or Google Play subscription will not work because Eight Sleep does not control those billings. Yafee recommends you check your original purchase confirmation email to confirm which platform processed your subscription.
Mistake 3: ignoring cancellation confirmation emails
After you cancel, both Apple, Google, and Eight Sleep will email you a confirmation. Save these emails and check that they state your cancellation is effective and billing has ceased. If you do not receive a confirmation within 24 hours, follow up with support in writing and request written proof of cancellation. This protects you if a billing dispute arises.
Mistake 4: not requesting a refund if eligible
If you cancel within 14 days of your initial purchase or if the service has failed to perform as promised, you may be entitled to a refund. Do not assume Eight Sleep will automatically issue one; ask explicitly in writing whether a refund applies to your situation and request calculation of any pro-rata amount if you're cancelling an annual plan mid-term.
When to escalate to CASE and how to protect your position
If Eight Sleep refuses cancellation, continues charging after you've cancelled, or fails to process a refund you believe you're owed, escalate formally.
Steps to escalate your complaint
- Document everything: screenshots of all cancellation requests, confirmation emails, billing statements showing charges post-cancellation, and timestamps of all support interactions.
- Send a final written request to Eight Sleep support stating your cancellation request and the date by which you expect it processed (recommend 14 days from date of letter). Send this by email and keep the read receipt.
- If Eight Sleep does not respond or comply within 30 days, visit case.org.sg or call 6100 0315 to file a formal complaint. Provide CASE with your documentation and a summary of Eight Sleep's failure to comply.
- CASE will contact Eight Sleep on your behalf and attempt to mediate. Most complaints are resolved within 60 days.
- If CASE mediation fails and the amount is under SGD 10,000, consider filing a claim in the Small Claims Tribunal (scourt.gov.sg). If the amount exceeds SGD 10,000, consult a lawyer about pursuing a claim in District Court.
Why yafee helps you cancel with confidence
Yafee specialises in subscription cancellations across health, wellness, and digital services, and has helped thousands of consumers in Singapore understand their cancellation rights and navigate platforms like Eight Sleep. Our guides are grounded in Singapore consumer protection law, so you know exactly where you stand and what steps to take next. Whether you're cancelling via Apple, Google Play, or direct web subscription, Yafee gives you the precise steps, the legal framework underpinning your rights, and the escalation routes if anything goes wrong. Visit Yafee.com today to explore guides for other subscriptions you may want to cancel, and bookmark this article so you can refer back to it if you need to reactivate or speak with support in future.