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Frequently asked questions
Cancel Flo: Your Complete Guide to Cancellation
How to cancel Flo in singapore: your legal rights and step-by-step guide
What Flo is and why cancellation matters
Flo is a health and wellness application that tracks your menstrual cycle, predicts ovulation, logs symptoms, and provides personalised reproductive health insights. The app operates on both mobile devices and web browsers, offering a free tier and a paid Premium subscription with advanced tracking features.
You may have subscribed to Flo Premium to monitor your cycle, prepare for pregnancy, or gain deeper understanding of your reproductive health. If you've decided the app no longer serves your needs, you're taking control of your digital subscriptions, and Yafee is here to guide you through the entire cancellation process with clarity and precision.
Why cancellation timing is critical
Flo Premium operates on automatic recurring billing. Unless you cancel before your renewal date, your payment method will be charged automatically for the next billing cycle. Many users discover unexpected charges only after they've occurred, resulting in payments for services they no longer use.
Understanding your cancellation options now protects you from unwanted charges and restores your control over subscription spending.
Where you can cancel Flo
Your cancellation method depends entirely on where you purchased Flo Premium. You may have subscribed through the App Store (iPhone), Google Play (Android), the official Flo website, or a third-party payment provider such as PayPal. Each platform has distinct cancellation procedures. Yafee breaks down each pathway so you can cancel exactly where you signed up, with no confusion.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects your rights when purchasing subscriptions. This legislation guarantees that traders must be transparent about subscription terms, charges, and cancellation procedures before you commit financially.
Your legal position
Under the Consumer Protection (Fair Trading) Act, you have the right to clear, upfront information about subscription costs and renewal dates before purchase. The seller must provide cancellation instructions that are as easy to execute as the signup process itself. If Flo Premium fails to disclose renewal terms or makes cancellation deliberately difficult, you can lodge a complaint with the Consumers Association of Singapore (CASE), which enforces consumer protections across the country. Furthermore, if you were not clearly informed about automatic renewal terms before charging, you may be entitled to a refund of charges incurred without proper consent.
When to escalate your complaint
If Flo refuses to process your cancellation or continues charging after you've cancelled, document everything: screenshots of your cancellation request, email confirmations, and bank statements showing unauthorised charges. Contact CASE through their website or phone line. They will investigate on your behalf and can compel Flo Health, Inc. to refund charges and cease billing if the company violated consumer protection rules.
How to cancel Flo on the web
If you subscribed to Flo Premium directly through app.flo.health using your email address and password, you cancel through your account settings on that same website.
- Open your web browser and navigate to app.flo.health.
- Log in with your registered email address and password.
- If you've forgotten your password, click "Forgot password" and follow the reset instructions.
- Click the Menu icon (usually three horizontal lines or a profile icon in the top left or right corner).
- On mobile browsers, this may appear as a hamburger icon.
- Select Profile from the dropdown menu.
- Locate and tap Manage Subscription.
- This section displays your current subscription status, renewal date, and billing amount.
- Select Cancel plan and confirm your cancellation by following the on-screen prompts.
Secure your cancellation proof
After completing cancellation, take a screenshot of the confirmation page showing the date, time, and cancellation status. This evidence protects you if a charge appears later or if you need to dispute a billing error with your bank or CASE. Store this screenshot in your email or cloud storage for future reference.
If you paid via PayPal
If your web subscription was funded through PayPal rather than a direct card payment, you must cancel the recurring payment in your PayPal account as well. Flo's web cancellation stops their billing request, but PayPal may retain an active authorisation. Log into your PayPal account, navigate to Settings, select Automatic Payments, find Flo Health, Inc., and terminate the recurring mandate. This two-step process ensures complete cancellation across both platforms.
What happens after web cancellation
Once you confirm cancellation, Flo stops charging you on your next renewal date. Your account data-cycle history, symptom logs, and personalised notes-remains in your account indefinitely. You retain access to Premium features until the end of your current paid period, after which the app reverts to free-tier functionality.
How to cancel Flo on apple's app store
If you signed up for Flo Premium using your iPhone or iPad through the App Store, Apple manages all billing and subscription cancellations. Flo cannot directly terminate App Store charges, so you must cancel through Apple's Settings application.
- Open Settings on your iPhone or iPad.
- Tap your name or Apple ID at the top of the Settings menu.
- You may see a profile icon or your name displayed prominently.
- Select Subscriptions from the menu options.
- Scroll through your active subscriptions and find Flo.
- If you have many subscriptions, use the search function to locate Flo quickly.
- Tap Flo to view its subscription details, renewal date, and billing amount.
- Tap Cancel Subscription (the button label may vary depending on your iOS version; some devices display Edit followed by Cancel).
- Apple may display a retention offer or prompt asking why you're cancelling. These are optional; proceed with cancellation.
- Confirm the cancellation by following Apple's on-screen prompts.
Verify cancellation through apple
After completing the steps above, you return to the Subscriptions page. Flo should no longer appear in your active subscriptions list. If Flo still displays, try restarting your device and checking again. Apple's system can take a few minutes to sync the cancellation across devices.
After app store cancellation
Apple stops charging you on your next billing date. Your Flo app remains installed on your device, but Premium features become unavailable once your paid period ends. You can reinstall the app later or access the free version whenever you choose.
How to cancel Flo on google play
If you subscribed to Flo Premium through Google Play on an Android device, Google handles subscription billing and cancellations. You must cancel through your Google Play account settings, as Flo cannot terminate Google Play charges independently.
- Open the Google Play Store app on your Android device.
- You can also access this through a web browser at play.google.com.
- Tap your profile icon in the top right corner.
- Select Manage my subscriptions or Payments and subscriptions.
- The exact wording depends on your Google Play version and device.
- Find and tap Flo in your list of active subscriptions.
- Tap Cancel subscription.
- Google Play may offer a discount or trial extension to encourage you to stay. These offers are optional.
- Confirm cancellation by following the prompts to select your cancellation reason and submit.
Check your cancellation status
Return to your subscriptions list and verify that Flo no longer shows as active. Google Play's system processes cancellations immediately, but billing confirmation may take a few hours to update. If Flo still appears, refresh your browser or restart the app and try again.
After google play cancellation
Google stops charging you at the end of your current billing cycle. The Flo app remains installed on your device; Premium features terminate when your paid period expires, after which you access only the free version.
Understanding your refund rights
Refund eligibility depends on when you cancel and when your next charge occurs. Yafee explains the key scenarios below.
Refunds for cancelled subscriptions
If you cancel before your renewal date, you receive no refund for the current billing period. You keep access to Premium features until that paid period ends. This is standard practice for subscription services and is mentioned in Flo's terms when you subscribe.
Refunds for unauthorised charges
If Flo charged you after you cancelled, or if you were never clearly informed about automatic renewal terms before your first charge, you have grounds to request a refund. Contact Flo's support team first with your cancellation screenshot and bank statements. If they refuse, escalate to CASE with your documentation. CASE can compel Flo to refund charges incurred without proper consent under consumer protection law.
Refunds if the service is unavailable
If Flo Premium becomes unavailable in Singapore (for example, if the company ceases operations), you may be entitled to a pro-rata refund for unused subscription time. Yafee recommends contacting Flo immediately if you suspect this situation and gathering evidence of the service's unavailability.
Pricing and billing summary
| Subscription tier | Cost (typical) | Renewal frequency | Cancellation deadline |
|---|---|---|---|
| Flo Premium (monthly) | SGD 6-8 per month | Every month | Before next renewal date |
| Flo Premium (annual) | SGD 50-70 per year | Every 12 months | Before annual renewal date |
| Flo Free tier | SGD 0 | N/A | No cancellation needed |
Prices vary slightly by platform (App Store, Google Play, web) and are subject to change. Always confirm your exact renewal date and billing amount before cancelling to ensure you've been charged fairly.
Common mistakes that delay cancellation
Cancellation is straightforward when you follow the correct platform-specific steps. Avoid these pitfalls to prevent unnecessary charges and frustration.
Mistake 1: cancelling in the wrong location
The most common error is attempting to cancel through Flo's app settings when you actually subscribed through Apple or Google. The Flo app has no authority over App Store or Google Play billing. You must cancel where you subscribed. If unsure, log into your App Store, Google Play, and Flo web account; one of these will show Flo Premium as active. Cancel there.
Mistake 2: forgetting to cancel PayPal's recurring mandate
If you subscribed via the Flo website using PayPal, cancelling Flo's web subscription alone is insufficient. PayPal retains an active authorisation until you explicitly terminate it. Yafee recommends always checking both Flo's account and your PayPal automatic payments list to confirm full cancellation.
Mistake 3: deleting the app instead of cancelling the subscription
Removing the Flo app from your device does not cancel your subscription. Your recurring billing continues in the background until you formally terminate the subscription through your payment platform's settings. Always cancel first, then delete the app if you wish.
Mistake 4: missing the renewal date
Cancellation takes effect on your next renewal date, not immediately. If you need to stop charges before that date, contact Flo support or CASE to request an exception. Some companies grant early cancellation if you have a valid reason.
What to do after cancellation
Your subscription is now terminated, but confirm that charges have truly stopped to ensure a clean break.
Monitor your bank statement
Check your bank or payment method for 30 days after cancellation to confirm no additional charges appear. If a charge does occur after you've cancelled, contact your bank immediately and report it as unauthorised. Provide your cancellation screenshot as evidence. Your bank can reverse the charge and open a dispute if necessary.
Keep your cancellation proof
Retain your cancellation screenshot, confirmation email, and bank statement for at least one year. These documents protect you in disputes with Flo, your bank, or consumer authorities. Yafee advises storing copies in at least two locations (email and cloud storage) to prevent loss.
Explore alternatives if needed
If you cancelled because of cost, feature limitations, or privacy concerns, research free alternatives or competing apps. Many health tracking apps offer comparable cycle-tracking features at no cost or lower subscription prices. Your decision to cancel is informed; consider what you learned about your needs so you choose better next time.
Cancellation checklist
| Step | Action | Status |
|---|---|---|
| 1 | Identify where you subscribed (App Store, Google Play, web, PayPal) | ☐ |
| 2 | Note your renewal date and current billing amount | ☐ |
| 3 | Complete cancellation on the correct platform | ☐ |
| 4 | Screenshot the cancellation confirmation | ☐ |
| 5 | If applicable, cancel PayPal's recurring mandate | ☐ |
| 6 | Monitor your bank statement for 30 days | ☐ |
Contact information and escalation
If you encounter problems cancelling Flo or are charged after cancellation, use the escalation pathway below.
Flo support contact
Flo Health, Inc. does not maintain a publicly registered office in Singapore. Contact their international support team through the Flo app or website (app.flo.health). Explain your issue, attach your cancellation screenshot, and request a response within 14 days. Yafee advises keeping a copy of all correspondence.
Bank or payment provider dispute
If Flo continues charging after you cancel, contact your bank, Apple, Google, or PayPal within 30 days of the unauthorised charge. Report it as a billing error or unauthorised transaction. Provide your cancellation screenshot and bank statements as evidence. Your payment provider can reverse charges and impose restrictions on Flo's account.
Consumers association of singapore (CASE)
If Flo refuses to refund unauthorised charges or responds unacceptably to your complaint, lodge a formal complaint with CASE. CASE is Singapore's primary consumer protection authority and can investigate, mediate disputes, and compel companies to comply with the Consumer Protection (Fair Trading) Act. You can contact CASE through their website or call their hotline. There is no fee to file a complaint.
Yafee has helped thousands of consumers navigate subscription cancellations with confidence. By following this guide and understanding your consumer rights under Singapore law, you take control of your digital spending and protect yourself from unwanted recurring charges. Remember: your cancellation screenshot is your proof. Keep it safe, monitor your bank statement, and escalate to CASE if Flo fails to honour your request. You have more power than you think-use it.