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Frequently asked questions
Cancel Circle Life: The Right Way
How to cancel Circle Life in singapore and reclaim your money
What is Circle Life and why cancellation matters
Circle Life (operating as Liberty Wireless Pte Ltd in Singapore) is a subscription mobile service that lets you manage your mobile plan, data usage and add-ons through a dedicated app. The service offers flexible monthly billing with no long-term contracts, but cancelling requires you to follow specific steps and timing rules, or you risk losing money or extending your service unintentionally.
Understanding your cancellation rights upfront protects you from unexpected charges and ensures you exit cleanly when you're ready. At Yafee, we've helped thousands of consumers navigate mobile service cancellations safely, so you don't pay a single dollar more than necessary.
Why consumers cancel Circle Life
Your reasons for leaving matter. You might cancel because you found a cheaper plan elsewhere, you're switching networks for better coverage, you're moving overseas, or simply because the service no longer fits your needs. Whatever the reason, Yafee is here to walk you through every step so you keep control of your money and your timeline.
Key facts about Circle Life cancellation
Before you call, know this: Circle Life requires you to complete at least one full billing cycle and have no outstanding balance before cancellation is approved. Termination requests must be made by 12 pm on or before the last day of the month to take effect that same month. If you miss this deadline, your service rolls over into the next billing cycle and you'll be charged again.
Circle Life plans and pricing
Your current plan directly affects your refund eligibility and exit strategy, so review what you're paying before you cancel.
| Plan | Price | Billing cycle | Key features |
|---|---|---|---|
| 4G Lite | S$9.90 promo (first 3 months), then S$12.00 | Monthly | 200 GB local data, unlimited local calls, no contract |
| 4G Core | S$10.80 | Monthly | 350 GB local data, unlimited local calls, ~1 GB roaming in select countries |
| 5G Special (500 GB) | S$12.00 promo (original S$15) | Monthly | 500 GB local data, 5G speeds, unlimited local calls, roaming in select Asian countries, AI bundle |
| 5G Special (800 GB) | S$14.50 promo (original S$18) | Monthly | 800 GB local data, 5G speeds, unlimited calls, regional roaming, AI bundle |
| Add-on bundles | Varies (roaming, international, data top-ups) | Monthly or one-time | Optional extras that stack on top of base plans |
Promotional rates and real costs
Circle Life attracts new customers with introductory pricing. The 4G Lite plan, for example, costs S$9.90 for your first three months, then jumps to S$12.00 monthly. The 5G Special plans offer substantial discounts upfront (S$12.00 instead of S$15 for the 500 GB plan), but only during the promotional window. Track your promo end date carefully. If you're cancelling before your standard rate kicks in, you may avoid higher charges altogether.
Your consumer protection rights in singapore
You're protected by Singapore's Consumer Protection (Fair Trading) Act when you deal with Circle Life, and understanding these rights is your strongest tool if the company resists your cancellation or refuses a refund.
What the law covers
Under the Consumer Protection (Fair Trading) Act, Circle Life must treat you fairly and honestly. The company cannot impose hidden charges, mislead you about cancellation terms, or hold your money unreasonably after you terminate. Furthermore, if Circle Life fails to honour your cancellation request or refuses to refund eligible amounts, you have the right to lodge a complaint with the Consumers Association of Singapore (CASE), Singapore's principal consumer enforcement body.
The law also requires that any unfair contract terms (such as excessive exit penalties or automatic renewal without clear consent) cannot be enforced against you. Consequently, if Circle Life's Terms of Use contain a clause that contradicts your statutory rights, the statutory right prevails.
Your legal position
You have a legal entitlement to cancel your subscription at any time without penalty, provided you have completed at least one full billing cycle and settle any outstanding balance. Circle Life cannot charge you an early termination fee or extend your contract beyond the notice period you provide. If the company refuses to process your cancellation within 14 days of your request, or if it continues to charge you after you have cancelled, you can escalate the complaint to CASE, which has statutory power to investigate and impose remedies.
How to cancel Circle Life
Circle Life processes cancellations via telephone contact only; there is no online portal or email cancellation option. Follow the steps below to ensure your request is recorded and actioned within the required timeframe.
Step 1: prepare your account details
Gather your Circle Life account number, registered mobile number, and billing address before you call. You'll also need to confirm your identity to the customer service representative. Having these details to hand speeds up the process and reduces the risk of your request being mislaid.
Step 2: call the Circle Life customer service hotline
Contact Circle Life on +65 8808 6868 during business hours (typically 09:00-18:00, Monday to Friday). State clearly that you wish to cancel your subscription effective at the end of your current billing cycle. Do not agree to any retention offers or plan downgrades unless you genuinely want to stay; the company's role is to process your request, not to persuade you otherwise.
Step 3: confirm your cancellation date and reference number
Ask the customer service representative to confirm the exact date your cancellation takes effect. Request a cancellation reference number or confirmation code, and ask for it to be sent to your registered email address. This creates a written record of your request and protects you if Circle Life later claims it received no cancellation notice.
Step 4: verify charges and outstanding balances
Ask whether you have any outstanding balance, unpaid add-on charges, or roaming fees. If you owe money, settle it immediately or confirm with the representative that payment will be deducted from your final bill. Circle Life will not process your cancellation until all dues are cleared.
Step 5: follow up in writing (recommended)
Send a written cancellation notice to Circle Life's registered office address to create a formal paper trail. This step is particularly important if you called after the 12 pm deadline on the last day of the month (your cancellation will then take effect the following month). Yafee recommends this approach for all cancellations because it establishes proof of your request and the date Circle Life received it. Address your notice to:
Circle Life (Liberty Wireless Pte Ltd)
Henderson Building
Singapore
Include your account number, mobile number, and the date you wish your service to terminate. Retain a copy of the letter for your records.
Refunds and final billing after cancellation
Understanding what happens to your money after you cancel protects you from surprise charges or missing refunds.
When you will receive your refund
Circle Life calculates your final bill on your cancellation date. If you have paid in advance for a full month but cancel partway through, the company will refund the unused portion of your monthly fee (calculated on a daily pro-rata basis) within 14 to 30 days. This refund is processed to your original payment method (credit card, debit card, or bank account, depending on how you paid). Do not expect an instant refund; banking delays mean you may wait up to 30 days to see the money in your account.
What will not be refunded
Circle Life does not refund promotional discounts or bonus data already consumed. For example, if you bought an add-on top-up bundle and used part of it, you forfeit the remainder. Similarly, roaming credit that expired or was not used is non-refundable. Therefore, consider your data usage carefully before cancelling mid-cycle.
Outstanding charges and guarantees
If you have a guarantee deposit on file, Circle Life will refund it after your account is formally closed and all outstanding dues are settled. This typically occurs within 30 to 60 days of termination. Yafee advises you to track this refund separately and follow up with customer service if it does not appear within 60 days.
Common mistakes when cancelling Circle Life
Cancelling is straightforward, but a few pitfalls can delay your exit or cost you extra money. Stay alert to avoid them.
Missing the 12 pm deadline on the last day of the month
Circle Life's cancellation deadline is strict: you must submit your request by noon (12:00) on the last day of your billing month for it to take effect that month. If you call at 13:00 on 31 January, your cancellation will not take effect until 29 February. You'll be charged for the extra month. Set a phone reminder one week before your billing date so you don't miss this window.
Failing to settle outstanding balances
Circle Life will not cancel your account if you owe money. If you've incurred roaming charges, purchased add-ons, or missed a payment, clear the debt before you call to cancel. Otherwise, your request will be rejected and your account will remain active (and charged).
Not requesting written confirmation
A verbal cancellation is sometimes disputed by customer service teams. Always request a reference number and email confirmation. Without it, you have no proof of your request if Circle Life continues to charge you after cancellation.
Cancelling without checking for unused data or credits
If you have purchased add-on bundles or promotional credits, use them before you cancel. These are non-refundable, so cancelling with unused credit represents money you've simply given away. Similarly, roaming allowances and international add-ons expire and cannot be transferred to another provider.
What happens after you cancel
Your service ends smoothly, but a few things occur in the days and weeks following your cancellation notice. Knowing what to expect prevents confusion.
Your service will remain active until the cancellation date
You'll continue to make calls, use data, and send messages right up to the end of your billing cycle (or the date you specified). Circle Life does not cut off service early, even after you've cancelled. Use this time to transfer any important contacts or data from the Circle Life app.
Your phone number may or may not be retained
If you wish to keep your Singapore phone number and port it to another provider, you must initiate a number portability request with your new provider before your Circle Life service ends. Yafee strongly recommends doing this at least one week before your cancellation date to avoid service gaps. The new provider will handle the technical transfer; Circle Life will release your number automatically when your account closes.
Your account will be formally closed
Within 14 days of your cancellation date, Circle Life will send you a final bill (if any balance remains) and confirmation that your account is closed. Keep this email for your records. You will no longer be able to log into the Circle Life app or access your account details.
Monitor your next billing date
Check your credit card or bank statement on the date your cancellation was supposed to take effect. If you see a charge from Circle Life, contact customer service immediately and refer to your cancellation reference number. Do not ignore the charge; chase it actively until it is refunded or explained.
Comparison: cancelling Circle Life versus staying
Before you commit to cancellation, weigh the financial and practical trade-offs between leaving and staying.
| Factor | Cancel Circle Life | Stay with Circle Life |
|---|---|---|
| Monthly cost | No further charges after refund processes | S$9.90 to S$14.50+ (varies by plan) |
| Data allowance | Lose access after final day | Continuous; rollover or auto-renewal depends on plan |
| Phone number | Retain it only if you port within 7 days | Guaranteed to remain yours as long as you pay |
| Promotional benefits | Forfeit remaining discount period | Continue to receive locked-in rate (if applicable) |
| Switch cost and setup time | New provider's onboarding + number porting delay | No disruption; service continues as is |
| Long-term commitment | None; free to move at month-end | Month-to-month; can cancel anytime |
If Circle Life refuses to cancel
Occasionally, customer service may claim your request cannot be processed, cite a non-existent contract term, or simply ignore your cancellation notice. You have recourse through Singapore's consumer protection framework.
Document everything and escalate
If Circle Life refuses to cancel or continues to charge you after your stated cancellation date, gather all evidence: your cancellation reference number (if provided), the date and time of your call, the name of the representative, your written notice (if you sent one), and screenshots of any charges that should not have occurred. Then write a formal complaint letter to Circle Life's customer service manager, citing the Consumer Protection (Fair Trading) Act and requesting cancellation within 7 days. Send this via registered mail to the Henderson Building address.
Escalate to the consumers association of singapore (CASE)
If Circle Life does not respond within 7 days or refuses your request, lodge a complaint with CASE. CASE is Singapore's statutory consumer authority and has the power to investigate, mediate, and, if necessary, impose penalties on the company. You can file a complaint online at case.org.sg or visit their office in person. CASE will contact Circle Life on your behalf and work toward a resolution. This process is free and carries real weight because CASE can impose financial penalties and issue directives that Circle Life must follow.
Protecting yourself: cancellation checklist
Use this checklist to ensure your cancellation is watertight and you don't miss any critical steps.
- Confirm the current date and your billing cycle end date.
- Check whether you are within a promotional period; if so, note the date the standard rate kicks in.
- Review your account for outstanding charges (roaming, add-ons, unpaid bills).
- Use or forfeit any remaining data allowances, roaming credit, or promotional bonuses.
- Call +65 8808 6868 before 12 noon on the last day of your billing month.
- Record the representative's name, the call date and time, and the cancellation reference number.
- Request written confirmation via email.
- Send a follow-up cancellation notice to the Henderson Building address (recommended).
- If porting your phone number, initiate the request with your new provider at least 7 days before cancellation.
- Monitor your credit card or bank account on the cancellation date for any unauthorised charges.
- Track your refund; follow up if it does not appear within 30 days.
- Keep all cancellation documents (emails, reference numbers, final bills) for at least one year.
Final summary and next steps
Cancelling Circle Life is straightforward when you follow the correct procedure and meet the company's deadlines. You must call +65 8808 6868 before noon on the last day of your billing month, settle any outstanding balance, and obtain a cancellation reference number. After cancellation, expect your service to continue until the end of the billing cycle, your refund to process within 14 to 30 days, and your account to close formally within 14 days thereafter. If Circle Life refuses to cancel or continues to charge you, you can escalate to the Consumers Association of Singapore (CASE), which has statutory authority to enforce your rights.
Circle Life operates on a month-to-month basis with no long-term contract, so you are entitled to cancel at any time without penalty, provided you complete at least one billing cycle and clear any outstanding dues. The Consumer Protection (Fair Trading) Act protects you throughout this process and prevents Circle Life from imposing unfair exit charges or withholding refunds.
At Yafee, we believe every consumer deserves clarity and control when they exit a service. Yafee has helped thousands of consumers cancel mobile subscriptions, port phone numbers, and reclaim refunds without stress. If you have specific questions about your Circle Life account or need further guidance, Yafee's team is ready to help. You can also contact CASE directly for independent advice: their website is case.org.sg and they are available during business hours Monday to Friday.
Cancelling today ensures you stop paying for a service you no longer need, freeing up your budget for a provider or plan that better suits your requirements. Act now, stay organised, and keep your records safe.
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