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Cancel Young Living: Step-by-Step Guide
How to cancel Young Living in singapore and protect your consumer rights
What is Young Living and why cancellation matters
Young Living is a health and wellness company that supplies essential oils, skincare products and membership programs throughout Singapore and globally. The company operates a subscription-based model-primarily the Essential Rewards monthly auto-ship program-alongside one-time purchases and Brand Partner distributor accounts that offer wholesale pricing and commission opportunities.
Cancellation becomes necessary when your budget shifts, product stockpiles accumulate, or you simply wish to exit the membership. The challenge lies in Young Living's fragmented subscription architecture: auto-ship orders, in-app purchases billed through Apple and Google, and Brand Partner status each require separate cancellation steps. Yafee has prepared this guide to walk you through every method, ground your actions in Singapore consumer law, and help you avoid costly procedural errors.
The subscription and purchasing model
Young Living offers three distinct purchasing pathways. First, one-time purchases require no ongoing commitment and carry no hidden renewal terms. Second, the Essential Rewards program triggers automatic monthly shipments of your chosen products, granting you PV (Product Value) rebates and member pricing discounts of approximately 24 percent. Third, Brand Partner and distributor accounts unlock wholesale rates, commission eligibility and business support tools-but bind you to minimum monthly purchases and team-building obligations.
In-app subscriptions purchased through the Young Living mobile application are billed directly by Apple App Store or Google Play Store, not by Young Living itself. This structural separation is critical: you cannot cancel an in-app subscription via the Young Living website or customer service alone.
Common reasons people cancel
Singaporean customers cancel Young Living memberships when monthly Essential Rewards charges no longer align with household spending, when accumulated stock exceeds consumption, when preferred products are unavailable, or when the Brand Partner business model no longer appeals. Cancellation is your statutory right as a consumer, and Yafee recommends acting promptly once you reach that decision.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes your baseline rights when purchasing goods and services, including health and wellness memberships.
What the consumer protection (Fair trading) act protects
Under this legislation, traders must not engage in misleading or deceptive conduct in advertising, pricing or contract terms. If Young Living misrepresented the Essential Rewards program, failed to disclose auto-renewal terms clearly, or omitted cancellation fees from the point of sale, you have legal grounds to dispute charges, demand a refund or escalate to the regulator.
Furthermore, the Act grants you the right to cancel a distance contract-defined as any purchase made remotely (online, by phone or app)-within 14 calendar days of receipt, provided goods remain unopened and in resaleable condition. Young Living's own return policy extends this window to 60 days unopened for full refund and 90 days for credit, but the 14-day statutory floor is your legal baseline if their policy is less favourable.
Your legal position
You are entitled to cancel the Essential Rewards program at any time without penalty or early termination fees, except where the contract explicitly permits charges for goods already dispatched or services rendered. If Young Living refuses cancellation or continues billing after you have submitted a valid cancellation request, that constitutes a breach of the Consumer Protection (Fair Trading) Act. Document all correspondence-screenshots, confirmation emails, timestamps and order numbers-to support any escalation.
Enforcement and escalation routes
If Young Living declines your cancellation or refund after you follow the correct procedures, lodge a complaint with the Consumers Association of Singapore (CASE) or contact the Ministry of Trade and Industry (MTI). Yafee advises maintaining a detailed record of every interaction, including the date, time, method of contact (email, phone, chat) and the agent's name or reference number. These records transform your complaint from anecdotal to evidential.
Cancellation methods by subscription type
Young Living's cancellation process differs substantially depending on whether you are cancelling Essential Rewards, an in-app subscription, or Brand Partner status.
Cancelling the essential rewards monthly auto-ship program
The Essential Rewards program is Young Living's primary subscription service in Singapore. To cancel, you must log into your Young Living account on their website or mobile app, navigate to "Account Settings" or "Subscription Management", select the Essential Rewards order, and click "Cancel Subscription" or "Remove from Essential Rewards". Young Living must process this cancellation within two business days and send you a confirmation email.
If the website portal does not permit cancellation (for technical reasons or account restrictions), contact Young Living's Singapore customer service team directly via email or phone. Provide your member ID, full name, registered email address and account phone number. Request written confirmation of cancellation.
Cancelling in-app subscriptions via apple app store or google play store
In-app subscriptions are managed entirely through your device's app store, not through Young Living's website. To cancel an iOS subscription, open the Settings app, tap your name at the top, select "Subscriptions", tap "Young Living", and choose "Cancel Subscription". To cancel an Android subscription, open Google Play, go to "Account", select "Subscriptions", tap "Young Living", and select "Cancel Subscription".
Consequently, contacting Young Living's customer service will not cancel an in-app subscription. You must action this cancellation directly via your app store account.
Cancelling brand partner or distributor status
If you are enrolled as a Brand Partner or distributor, cancellation involves stepping down from your account tier rather than simply pausing shipments. Log into the Young Living back-office portal, locate "Account Management" or "Enroller Relations", and select "Deactivate Brand Partner Account" or "Resign as Distributor". Alternatively, email Young Living's Singapore office requesting formal resignation from your Brand Partner agreement, effective immediately.
In accordance with Young Living's terms, your Brand Partner account may remain inactive for a period (often 12 months) before automatic deactivation occurs. Request explicit confirmation that your account is fully closed and that you will incur no further monthly purchase obligations or commission structure involvement.
Step-by-step cancellation procedure
This section breaks down the exact procedural steps you must follow to cancel each subscription type successfully.
Step 1: log in to your account and verify your subscription status
- Visit the Young Living Singapore website (youngliving.com) or open the Young Living mobile app on your iOS or Android device.
- Enter your member email address and password.
- If you have forgotten your password, click "Forgot Password" and follow the reset link sent to your registered email.
- Navigate to "My Account", "Account Settings", or the menu icon (three horizontal lines) on mobile.
- Look for "Subscriptions", "Order History", or "Essential Rewards".
- Verify that your Essential Rewards subscription is active and note the next scheduled shipment date.
- Record the subscription start date, current status and order number for your records.
Step 2: submit your cancellation request online
- Within the subscription management section, locate the "Cancel Subscription" or "Remove from Essential Rewards" button.
- If the button is greyed out or absent, your account may have restrictions; proceed to Step 3.
- Click the cancellation button and confirm your intent when prompted.
- Young Living may offer you a discount or pause option; decline this if you wish to fully cancel.
- Screenshot the final confirmation message, which should display "Subscription Cancelled" and a cancellation date.
- Copy the confirmation reference number if one is provided.
- Check your registered email address for a cancellation confirmation email within 2 business days.
- If no email arrives, proceed to Step 3 to contact customer service.
Step 3: contact customer service if online cancellation fails
- Locate Young Living's official customer service contact details for Singapore.
- Email: [email protected] or the Singapore-specific support email (if listed on their website).
- Phone: Check the Young Living Singapore website for a local phone line.
- Postal address (for formal written notice): Young Living's registered office at 105 Bugis Street, Singapore 188862 (per ACRA records).
- Draft an email or letter that includes:
- Your full name and registered member ID.
- Your registered email address and phone number.
- A clear statement: "I request immediate cancellation of my Essential Rewards subscription effective today."
- The date and confirmation number (if you received one from the website).
- A request for written confirmation of cancellation within 5 business days.
- Send the email to [email protected] with subject line "Cancellation Request - Member ID: [YOUR ID]".
- If emailing, use a Gmail, Outlook or corporate email account with a read receipt enabled.
- If posting by mail, send via registered post to the Bugis Street address and retain your postal receipt.
- Yafee recommends retaining a copy of your email or letter and the timestamp of dispatch.
Step 4: for in-app subscriptions, cancel via your app store
- On iOS:
- Open Settings, then tap your name at the top of the screen.
- Select "Subscriptions" and locate "Young Living".
- Tap "Manage Subscription" and then "Cancel Subscription".
- Confirm cancellation and screenshot the "Subscription Cancelled" message.
- On Android:
- Open Google Play, tap your profile icon (top-right), and select "Payments and subscriptions".
- Tap "Subscriptions" and select "Young Living".
- Tap "Cancel Subscription" and confirm.
- Screenshot confirmation for your records.
- Check your email for a cancellation notice from Apple App Store or Google Play.
- This email provides a cancellation date; retain it for disputes.
Step 5: verify cancellation and monitor your account
- Wait 3 to 5 business days after submitting your cancellation request.
- Log back into your Young Living account and check that Essential Rewards no longer appears in your subscription list.
- Monitor your bank account or payment method for any further charges.
- If a charge appears after cancellation, take screenshots and contact your bank immediately to dispute the transaction.
- If no confirmation email arrives within 5 business days, escalate to customer service by phone or file a complaint with CASE.
Refund eligibility and timelines
Refund rights depend on the reason for cancellation and the condition of products received.
Refunds for unopened products and subscription cancellation
Young Living's stated return policy permits a full refund within 60 days of purchase for unopened, unused products in original packaging. If you cancel your Essential Rewards subscription and do not wish to keep products from your most recent shipment, you may return them within this 60-day window for a full refund, provided they remain sealed and unaltered.
For orders cancelled before shipment, no refund is required because Young Living incurs no cost. Nevertheless, if you are charged for a shipment that departed after your cancellation request, dispute that charge with your bank or payment provider and reference your cancellation confirmation email.
Refund processing time
Young Living processes refunds within 14 to 21 business days of receipt of returned products. Consequently, you should expect the funds to appear in your bank account between 3 and 5 weeks after you return the items and receive a return receipt.
If a refund does not arrive within 21 business days, contact Young Living's refund team with your return receipt number and escalate to CASE if the company fails to respond within 7 days.
Young Living pricing and subscription costs in singapore
Understanding the financial commitment of Young Living memberships helps you make an informed decision about cancellation.
| Subscription Type | Monthly Cost (SGD) | Discount / Benefits | Cancellation Fee |
|---|---|---|---|
| Essential Rewards (Auto-ship) | $49-150 (variable by product choice) | 24% member discount, PV rebates | None |
| One-Time Product Purchase | $20-300 (per item) | Retail pricing, no recurring commitment | Not applicable |
| Brand Partner Enrolment (starter kit) | $150-300 (one-time) + $49 minimum monthly PV | Wholesale pricing, commission eligibility | None (but monthly minimums apply) |
| In-App Subscription (iOS/Android) | Variable (matched to Essential Rewards) | Automatic renewal via app store | None |
| Return within 60 days (unopened) | Full refund of product cost | No restocking fee | N/A |
What happens after cancellation
Cancellation is complete, but several important steps follow to ensure no further charges occur and to protect your data.
Verify cessation of recurring charges
Monitor your bank statement, credit card and PayPal account for 60 days following cancellation. If Young Living continues to bill you, file a dispute immediately with your payment provider, citing your cancellation confirmation email as evidence. Your bank can reverse unauthorised charges within 120 days of the transaction in most cases.
Request deletion of payment information
Contact Young Living's data privacy or customer service team and request removal of your stored credit card, debit card and PayPal details from their system. This step prevents accidental re-enrollment or data breach exposure. Send this request via email with subject line "Data Privacy - Payment Method Deletion".
Retain cancellation records indefinitely
Yafee advises keeping screenshots, confirmation emails, order numbers and communications with customer service indefinitely. These documents protect you in any future dispute with Young Living or a regulatory body.
Common mistakes to avoid when cancelling
Thousands of consumers have successfully cancelled Young Living memberships-but a handful of procedural missteps can delay cancellation or expose you to unwanted charges.
Mistake 1: assuming an app store cancellation cancels your web account subscription
Cancelling your in-app subscription through Apple or Google does not cancel your Essential Rewards program on Young Living's website. Both subscriptions are independent. You must cancel each subscription separately via its respective platform, or Young Living may continue billing you for auto-ship orders.
Mistake 2: contacting customer service only by phone without written documentation
Phone calls leave no paper trail. If the agent claims no record of your cancellation request exists, you have no proof that you called. Always follow up phone conversations with a confirmation email stating what was discussed and requesting written confirmation within 5 business days.
Mistake 3: ignoring your next scheduled shipment date
Essential Rewards shipments are usually processed 3 to 7 days before your membership renewal date. If you cancel after a shipment has been processed, you may still be charged for that order. Cancel well in advance of your next renewal date-ideally at least 10 days before.
Mistake 4: failing to check for brand partner renewal obligations
If you are a Brand Partner, simply pausing shipments does not deactivate your account. You remain bound to minimum monthly PV purchases and commission structure fees. Explicitly request full resignation from your Brand Partner agreement in writing.
Mistake 5: not disputing unauthorised charges promptly
If Young Living charges you after cancellation, file a chargeback or dispute with your bank within 30 days of the transaction. After 120 days, your bank's dispute window closes and recovery becomes extremely difficult.
Deciding whether to cancel or pause
Before you cancel, consider whether pausing your subscription might suit your circumstances better.
| Scenario | Cancel | Pause |
|---|---|---|
| Budget is tight right now but may recover in 3-6 months | ✓ Pause for 1-3 months, reactivate later | |
| You are switching to a different essential oil brand permanently | ✓ Cancel | |
| You have accumulated excess stock and need a break | ✓ Pause until stock depletes | |
| You are unsure whether you will return to Young Living | ✓ Cancel | (Risk of unexpected charges) |
| You are a Brand Partner but want to step back from sales | ✓ Cancel BPStatus | Pause not available for BP |
| You wish to retain member status but skip one month | ✓ Pause Essential Rewards only |
Pausing a subscription (if Young Living permits) allows you to reactivate without re-enrolling. Cancellation is permanent and requires a fresh enrolment if you return. Yafee recommends cancelling if you intend to exit permanently and pausing only if you foresee reactivation within 12 months.
Escalation to CASE and regulatory enforcement
If Young Living refuses to cancel your subscription, continues billing after a valid cancellation request, or denies a refund you are entitled to, escalate your complaint formally.
Filing a complaint with the consumers association of singapore (CASE)
CASE is Singapore's primary consumer dispute resolution body. To file a complaint, visit www.case.org.sg, download the complaint form, and submit it along with supporting documents: screenshots of cancellation requests, confirmation emails, bank statements showing unauthorised charges, and correspondence with Young Living.
CASE will contact Young Living on your behalf and attempt to negotiate a resolution. If the company does not respond within 14 days or refuses to comply, CASE can escalate to the Media Development Authority (MDA) or recommend small claims court action.
Disputing charges with your bank
If Young Living charged you after cancellation, contact your bank's dispute department within 30 days of the transaction. Provide your cancellation confirmation email, order number and a written statement explaining that you cancelled the subscription and the charge was unauthorised. Your bank can reverse the charge and initiate a formal dispute on your behalf.
Escalation to the ministry of trade and industry (MTI)
In accordance with the Consumer Protection (Fair Trading) Act, you can lodge a complaint with the MTI if Young Living engages in misleading or deceptive conduct-for example, hiding cancellation fees or auto-renewal terms in fine print. The MTI investigates traders for systemic violations and can impose penalties or issue compliance notices.
Young living's singapore contact details and headquarters
Use these verified contact methods to submit cancellation requests and complaints.
| Contact Method | Address / Details |
|---|---|
| Postal Address (Registered Headquarters) | Young Living Singapore, 105 Bugis Street, Singapore 188862 |
| General Enquiries & Support Email | [email protected] (or region-specific address on website) |
| Customer Service Phone (check website) | See www.youngliving.com for current Singapore phone line |
| Website Account Management | youngliving.com (log in to "My Account") |
| In-App Subscriptions Support | Apple App Store or Google Play Store (app settings) |
When you write to Young Living's Bugis Street address, send the letter via registered post and keep your receipt. This creates a paper trail that satisfies legal notice requirements.
Your cancellation checklist
Use this checklist to ensure every step is completed and documented.
- [ ] Log into your Young Living account and verify your Essential Rewards subscription status.
- [ ] Note the next scheduled shipment date and your member ID.
- [ ] Attempt online cancellation via the Young Living website or app and screenshot the confirmation.
- [ ] If online cancellation fails, draft a cancellation email with member ID, date and signature.
- [ ] Send the email to [email protected] with subject "Cancellation Request".
- [ ] For in-app subscriptions, separately cancel via your iOS Settings or Google Play account settings.
- [ ] Retain screenshots and confirmation emails in a folder labelled "Young Living Cancellation" on your computer.
- [ ] Monitor your bank statement for 60 days after cancellation for any unauthorised charges.
- [ ] If an unwanted charge appears, file a chargeback with your bank within 30 days.
- [ ] If Young Living refuses cancellation, file a complaint with CASE at www.case.org.sg.
Final summary and next steps
Cancelling your Young Living membership is a straightforward process when you follow the correct procedural steps and understand your consumer rights. The Consumer Protection (Fair Trading) Act protects you by granting the right to cancel distance contracts within 14 days and by prohibiting misleading or deceptive conduct by traders. Young Living may not charge you cancellation fees, and you retain the right to return unopened products within 60 days for a full refund.
Start by logging into your account, submitting an online cancellation request, and documenting the confirmation. If Young Living fails to process your cancellation or continues to bill you, escalate to CASE or dispute the charges with your bank. Retain all emails, screenshots and correspondence indefinitely in case a future dispute arises.
Yafee has helped thousands of consumers cancel subscriptions and memberships across Singapore by providing clear legal guidance and actionable procedural steps. Whether you are exiting Essential Rewards, terminating in-app subscriptions, or stepping down from Brand Partner status, Yafee delivers the framework and confidence you need to protect your rights and your wallet. Visit Yafee.com today to explore more consumer protection guides and cancellation templates tailored to Singapore's legal environment.