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Frequently asked questions
Cancel Fixd: The Right Way
How to cancel Fixd and protect your refund rights in singapore
What Fixd is and why you might want to cancel
Fixd is a vehicle diagnostic app paired with a small hardware device that reads your car's engine fault codes and translates them into plain language. The hardware connects to your vehicle's onboard diagnostics (OBD) port, while the companion app provides maintenance tracking and optional premium features through a paid subscription model.
You may cancel Fixd if the premium subscription does not justify its ongoing cost, if you have switched vehicles, or if you prefer alternative diagnostic tools. At Yafee, we help you understand your cancellation options so you can exit cleanly without surprises or unexpected charges.
How Fixd works as a subscription service
The Fixd hardware device is sold separately from subscription plans. Users typically subscribe to unlock enhanced features such as detailed repair cost estimates, maintenance reminders, priority customer support, and full diagnostic history. The free version offers basic code reading and explanations, which proves sufficient for many drivers.
If you are uncertain whether cancellation is right for you, test the free tier first. Many Fixd users find the basic features adequate, meaning you avoid the subscription cost entirely.
When cancellation makes practical sense
Cancellation is sensible if you rarely use the app, if repair costs quoted by Fixd do not align with local Singapore mechanics, or if you have found a cheaper alternative service. You should also cancel if you are being auto-charged without clear consent or if the service no longer meets your vehicle maintenance needs.
Yafee recommends reviewing your actual usage and cost-benefit analysis before committing to another billing cycle.
Your consumer rights in singapore before you cancel
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you against unfair trading practices and defective goods. Understanding these rights strengthens your position if Fixd refuses a fair refund or cancellation request.
Digital subscriptions and cooling-off rights in singapore
Singapore does not provide an automatic 14-day cooling-off period for digital subscriptions like Fixd Premium. This means you cannot assume you have a right to cancel and receive a refund simply because you changed your mind within two weeks of purchase.
However, the CPFTA still protects you against misleading claims about subscription terms, hidden auto-renewal practices, and unfair contract clauses. If Fixd misrepresents its pricing structure, trial terms, or renewal policy in any way, you have grounds to dispute the charge and request a refund.
Protections for hardware defects and the sale of goods act
The Fixd hardware device (the physical OBD reader) falls under Singapore's Sale of Goods Act and the CPFTA framework. If the device is defective, faulty, or fails to match its description within a reasonable period, you can demand repair, replacement, or refund under statute.
Fixd typically offers a 30-day hardware return window. If your device fails after 30 days but within six months of purchase, you retain a claim under the Sale of Goods Act. The burden shifts to Fixd to prove the defect was caused by your misuse, not a manufacturing fault.
Auto-renewal transparency and your legal position
Under the CPFTA, businesses must clearly disclose auto-renewal terms before you consent to any subscription. If Fixd's trial terms are buried in fine print, or if the conversion to paid subscription was not explicitly confirmed in writing, you have legal grounds to challenge the charge and request a refund.
Your legal position: You are protected by the Consumer Protection (Fair Trading) Act. If Fixd charged you without transparent consent, or if the service description was misleading, you can lodge a complaint with the Consumers Association of Singapore (CASE) or escalate to the Competition and Consumer Commission of Singapore (CCCS). Screenshot or save all subscription confirmation emails and terms documents; these are your evidence in any dispute.
Methods to cancel Fixd based on how you subscribed
Your cancellation path depends on whether you subscribed directly through Fixd's app or website, or through a third-party platform such as Apple App Store or Google Play. Each method has different steps and refund policies.
Cancel a direct Fixd subscription via the app or website
If you created a Fixd account directly and subscribed through the platform, follow these steps to cancel your subscription and request a refund if eligible.
- Open the Fixd app on your smartphone or visit the Fixd website on your computer
- Log in with your registered email address and password
- Navigate to your account settings or subscription management section
- Locate the "Manage Subscription" or "Billing" option
- In the app, this is typically found under your profile menu or settings
- On the website, look for account or subscription management in the top-right menu
- Select "Cancel Subscription" or "End Membership"
- Confirm the cancellation when prompted; Fixd will ask you to confirm once more
- Screenshot the cancellation confirmation page or email for your records
- If Fixd does not send a confirmation email within 24 hours, contact support directly to verify cancellation
Cancel a subscription purchased through apple app store
If you subscribed to Fixd Premium through your Apple account, you must cancel via the App Store, not through Fixd directly.
- Open the Settings app on your iPhone or iPad
- Tap your name at the top of the screen
- Select "Subscriptions"
- Find and tap "Fixd" in the list of active subscriptions
- Tap "Cancel Subscription" and confirm your choice
- Apple will process the cancellation and send you a confirmation email immediately
- Your access continues until the end of your current billing period
Cancel a subscription purchased through google play
If you subscribed to Fixd Premium through your Google account, you cancel through the Google Play Store on your Android device or computer.
- Open the Google Play Store app on your Android device
- Tap the profile icon in the top-right corner
- Select "Manage subscriptions"
- Tap "Fixd" from the list of active subscriptions
- Select "Cancel subscription" and confirm
- Google will send you a cancellation confirmation email
- You retain access to premium features until the end of your current billing cycle
Cancel via email if in-app cancellation fails
If the app or website cancellation buttons do not work, or if you receive an error message, contact Fixd support directly via email. Send your cancellation request to the support email address listed on the Fixd website, and include your account email, full name, and order number if you have it.
Yafee advises you to request written confirmation of cancellation in the email subject line, for example: "Request: Cancel Fixd subscription for [your email]".
Pricing breakdown and cost analysis before you cancel
Understanding Fixd's pricing structure helps you decide whether cancellation is financially justified or whether the free tier is sufficient for your needs.
| Plan | Cost (SGD) | Key features | Best for |
|---|---|---|---|
| Fixd free tier | $0 per month | Basic OBD code reading; code explanations; community forum access | Casual drivers; basic diagnostics only |
| Fixd Premium (monthly) | ~$12 SGD per month | Repair cost estimates; maintenance reminders; priority support; full diagnostic history | Active drivers seeking detailed repair guidance |
| Fixd Premium (annual) | ~$100 SGD per year | Same as monthly, with 30% savings | Long-term vehicle owners; best value |
Refund eligibility and timeline after cancellation
Your refund eligibility depends on when you cancel, the platform through which you subscribed, and whether the service was delivered as advertised.
Direct Fixd subscriptions and refund eligibility
If you cancel a direct Fixd subscription, your eligibility for a refund follows this timeline. You must cancel before your next automatic renewal charge to avoid being charged again.
- Within 48 hours of purchase (trial): Eligible for full refund if you have not used premium features substantially
- Within 7 days of monthly renewal: Eligible for pro-rata refund (partial refund for unused days in the billing cycle)
- After 7 days of monthly renewal: No refund, but subscription cancels immediately to prevent future charges
- Annual subscriptions: Refunds follow Fixd's refund policy, typically pro-rata if cancelled within 30 days
Apple app store and google play refunds
Apple and Google have their own refund policies separate from Fixd. You can request a refund directly through the App Store or Google Play within the following windows.
- Apple: You may request a refund within 14 days of purchase through iTunes or App Store settings. Apple typically grants refunds within 48 hours if you have not consumed the service excessively.
- Google Play: You may request a refund within 48 hours of purchase. Google processes refunds within 3 to 5 business days.
At Yafee, we recommend requesting your refund as soon as you decide to cancel, as these windows are strict.
How to request a refund after cancellation
Once you have cancelled, follow these steps to request a refund if you believe you are eligible.
- Contact Fixd support via email or in-app support chat immediately after cancellation
- State your cancellation date, the reason for the refund request, and the date your subscription renewed
- If you paid via Apple or Google, mention this in your request; Fixd may direct you to those platforms instead
- Provide your account email, order confirmation number, and payment method last four digits
- Request a response within 5 business days; escalate to the payment processor or CCCS if Fixd ignores you
What happens after you cancel Fixd
Cancelling your subscription does not immediately delete your account or data. Understand what changes after cancellation so you can plan accordingly.
Access after cancellation
Once you cancel, your premium features are deactivated at the end of your current billing cycle. You revert to the free tier, which still allows you to read and view basic OBD codes. Your diagnostic history and vehicle profiles remain in your account and can be re-accessed if you resubscribe later.
Preventing accidental resubscription
After cancellation, do not re-open promotional emails from Fixd or click re-activation links, as these may restart your subscription. If you receive a re-activation email within 30 days, delete it immediately. Yafee advises you to block or unsubscribe from Fixd's marketing emails to avoid accidental re-engagement.
Deleting your Fixd account entirely
Cancelling your subscription does not delete your account. If you wish to remove all your personal data from Fixd's servers, you must request account deletion separately. Contact Fixd's Data Protection Office at 75 5th Street NW, Suite 2120, Atlanta, GA 30308, or email their support team with the subject "Data deletion request under Consumer Protection (Fair Trading) Act". Singapore law requires Fixd to respond within 30 days of a data deletion request.
Common mistakes to avoid during cancellation
Thousands of Fixd users have reported frustration because they made a small error during cancellation. The good news is that these mistakes are preventable if you follow our clear steps.
Mistake 1: cancelling through the wrong platform
If you subscribed via Apple App Store, but you cancel through the Fixd app, your subscription remains active and you continue to be charged. Always cancel through the exact platform where you subscribed. Review your payment method history (Apple, Google, or direct) before starting the cancellation process.
Mistake 2: cancelling too late in the billing cycle
If you cancel on the last day of your billing month, you will still be charged for the full month. Cancel at least 3 to 5 days before your renewal date to avoid an unwanted charge. Check your confirmation email to find your exact renewal date.
Mistake 3: not screenshotting the cancellation confirmation
If Fixd's system fails to send a confirmation email, you have no proof of cancellation. Immediately screenshot the on-screen confirmation message, save it, and email it to yourself. This document protects you if Fixd charges you again and claims cancellation never occurred.
Mistake 4: requesting a refund after 48 hours without explanation
Fixd is unlikely to refund charges after 48 hours unless the service was defective or misleadingly advertised. If you are requesting a refund after this window, provide a clear reason (e.g., "Hardware did not work as advertised" or "Trial terms were not clearly disclosed"). Reference the Consumer Protection (Fair Trading) Act in your request to strengthen your position.
Checklist before and after cancellation
Use this checklist to ensure your cancellation is complete and your refund is protected.
| Task | Status | Deadline |
|---|---|---|
| Review your last three Fixd confirmation emails for renewal dates and terms | Pending | Before cancellation |
| Identify the platform where you subscribed (Fixd app, Apple, or Google Play) | Pending | Before cancellation |
| Log in to your account and navigate to subscription settings | Pending | Before cancellation |
| Click "Cancel Subscription" and confirm cancellation | Pending | At least 3 days before renewal |
| Screenshot the on-screen confirmation and save it locally | Pending | Immediately after |
| Wait 24 hours for a confirmation email from Fixd or your payment provider | Pending | Within 24 hours of cancellation |
| If no email arrives, contact Fixd support with your screenshot as proof | Pending | Within 48 hours of cancellation |
| Monitor your payment method to ensure no charge occurs on renewal date | Pending | On your renewal date |
| If charged after cancellation, contact Fixd and your payment provider immediately | Pending | Within 3 days of unwanted charge |
| File a dispute with CCCS if Fixd refuses to refund and you have evidence of cancellation | Pending | Within 30 days of charge if unresolved |
How yafee helps you navigate subscription cancellations
Cancelling a digital subscription should be straightforward, but companies often make the process opaque. At Yafee, we provide step-by-step guides that translate legal rights into action.
Yafee has helped thousands of consumers cancel subscriptions like Fixd by simplifying the procedural steps and explaining exactly what the law entitles you to. Our guides ground every claim in Singapore's Consumer Protection (Fair Trading) Act, so you know your position is legally sound.
Whether you are cancelling because the service no longer meets your needs or because you were charged without clear consent, Yafee's framework ensures you understand your rights and execute the cancellation cleanly.
Contact information and escalation addresses for Fixd
If Fixd refuses to cancel your subscription or denies a refund you believe you are entitled to, use these addresses to escalate your complaint formally.
Fixd corporate office and mailing address
Fixd's primary corporate office is located at the following address. Use this for formal cancellation requests via post if email support fails.
Fixd Support
999 Peachtree Street NE, Suite 840
Atlanta, GA 30309
United States
Fixd data protection office
For data-related inquiries, requests to delete your account, or complaints about how Fixd handles your personal information, use this address.
Fixd Data Protection Office
75 5th Street NW, Suite 2120
Atlanta, GA 30308
United States
Singapore regulatory escalation route
If Fixd ignores your cancellation or refund request, or if you believe Fixd violated your rights under the Consumer Protection (Fair Trading) Act, escalate your complaint to one of these Singapore authorities.
- Consumers Association of Singapore (CASE): CASE mediates disputes between consumers and businesses. Contact CASE at 6100-0315 or visit www.case.org.sg to lodge a complaint.
- Competition and Consumer Commission of Singapore (CCCS): CCCS investigates unfair trading practices and hidden charges. File a complaint at www.cccs.gov.sg or call 6100-0300 if CASE mediation fails.
Yafee recommends providing CASE or CCCS with copies of all emails, screenshots, and cancellation confirmations so regulators can assess whether Fixd violated the law.
Summary and next steps
Cancelling Fixd is a straightforward process if you follow the correct platform-specific steps and understand your legal rights under Singapore's Consumer Protection (Fair Trading) Act. You are protected against misleading auto-renewal terms, hidden charges, and defective hardware. Yafee has created this guide to ensure you cancel confidently and reclaim any refunds you are entitled to.
If you have not already cancelled, complete your cancellation within the next 48 hours to secure your refund window. Screenshot every confirmation, monitor your payment method on your renewal date, and escalate to CASE or CCCS if Fixd refuses to honour your request. Yafee stands ready to help you understand your cancellation options at every step of the process.