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Frequently asked questions
Cancel Glo Tanning: The Right Way
How to cancel your Glo Tanning membership in singapore and reclaim your money
Understanding Glo Tanning and why cancellation matters
Glo Tanning operates a spray tan salon in Singapore with membership and subscription options designed for customers seeking personalised tanning treatments. The service offers monthly recurring billing, which means your membership renews automatically each month unless you actively submit a cancellation request. Understanding how this billing cycle works is the first step to avoiding unwanted charges and protecting your consumer rights.
You might decide to cancel for several legitimate reasons: the service no longer fits your budget, results fall short of your expectations, your schedule no longer permits regular visits, or you have found a more affordable alternative. Whatever your reason, cancellation should be transparent and straightforward. Yafee has analysed the cancellation requirements for Glo Tanning to help you navigate this process efficiently and ensure your request is processed correctly.
How Glo tanning's billing cycle works
Your membership renews automatically on the same date each month. To prevent charges for the next billing cycle, you must submit your cancellation request in writing through Glo Tanning's official online form before the 20th of the current month at 11:59 PM. This deadline is strict and non-negotiable; if you submit your request after the 20th, you will be charged for one additional month of membership, and your account will remain active through that extended period.
In-person cancellations at Glo Tanning's Orchard Road salon are not accepted, regardless of how politely you request one. The company requires written documentation of your cancellation to protect both parties and to create a record that becomes crucial if billing disputes arise later.
Why timing and documentation protect you
Submitting your cancellation in writing creates a documented trail. If Glo Tanning continues to charge you after your cancellation date, you have evidence of your request. This documentation is essential if you need to escalate your complaint to the Consumers Association of Singapore (CASE) or pursue a refund through legal channels.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) provides you with legal protections when you enter into contracts with service providers like Glo Tanning.
What the consumer protection (Fair trading) act covers
The CPFTA protects you against unfair contract terms, misleading representations, and unconscionable conduct by traders. While Glo Tanning's publicly stated policies do not explicitly reference a statutory 14-day cooling-off period, you retain robust consumer protections under Singapore law. If Glo Tanning refuses to honour your written cancellation request, continues charging you after submission, or fails to refund fees for services not rendered, the company is in breach of fair trading obligations.
The CPFTA also protects you if the company's cancellation terms are deemed "unfair contract terms"-meaning they unreasonably disadvantage you as a consumer. Yafee recommends keeping copies of all cancellation communications, as these documents prove your compliance with the company's own stated procedures.
Your legal position on cancellation
You have the right to cancel your membership by submitting a written request through Glo Tanning's official online form. If Glo Tanning refuses to process your cancellation, continues billing after your request, or disputes your cancellation date, you can lodge a free complaint with the Consumers Association of Singapore (CASE). The company must stop billing within a reasonable timeframe once your cancellation is confirmed. If refunds are due, Glo Tanning must process these within the timeframe stated in their terms, or you have grounds to escalate to CASE.
When to escalate to consumer authorities
Contact the Consumers Association of Singapore (CASE) immediately if Glo Tanning ignores your cancellation request, continues to bill you after you submit written cancellation, refuses to refund fees for services you did not receive, or disputes the date of your cancellation request. CASE investigates complaints at no cost to you and can apply regulatory pressure on businesses that ignore consumer rights. You do not need a lawyer to lodge a complaint; the process is straightforward and free.
Methods to cancel your Glo Tanning membership
Glo Tanning provides a single official cancellation method that the company recognises for membership terminations.
The online cancellation form (required method)
You must cancel your Glo Tanning membership exclusively through the company's official online contact and request form. This is the only cancellation method the company recognises, so you must follow this route to ensure your request is processed, documented, and timestamped. In-person requests at the Orchard Road salon will not be accepted and will not constitute a valid cancellation.
Access the online form by visiting Glo Tanning's contact page or membership section on their website. Complete all required fields, including your full name, membership account number (if available), email address, and phone number. In the message field, clearly state: "I request to cancel my Glo Tanning membership effective immediately" or "effective [specific date]." Yafee recommends specifying a cancellation date to avoid ambiguity if disputes arise later.
Step-by-step cancellation procedure
Follow these precise steps to cancel your Glo Tanning membership and create a documented record of your request.
Step 1: gather your account information
- Locate your membership account number (found on your membership card, confirmation email, or receipt)
- If you cannot find this number, have your registered email address and phone number ready instead
- Note the email address associated with your Glo Tanning account
- Identify the date your membership was created and your current billing date
Step 2: access the online cancellation form
- Visit Glo Tanning's official website and navigate to the contact or membership support section
- Select the option for "Membership cancellation" or "Account management"
- If no specific cancellation form exists, use the general contact form and clearly mark your request as a membership cancellation in the subject line
Step 3: complete and submit the cancellation form
- Enter your full name exactly as it appears on your membership account
- Provide your membership account number or registered email address
- In the message field, write: "I hereby request to cancel my Glo Tanning membership effective immediately. Please confirm cancellation in writing and cease all recurring billing charges."
- Include your phone number for confirmation purposes
- Submit the form and note the submission timestamp
Step 4: request written confirmation
- After submission, send a follow-up email to Glo Tanning's customer service address stating: "I submitted a cancellation request on [date]. Please confirm receipt and provide a cancellation confirmation number."
- Retain this follow-up email and any confirmation number provided
- Do not assume your cancellation is complete until you receive written confirmation
Step 5: monitor your billing account
- Check your credit card or bank account statement 5-7 business days after cancellation submission
- Verify that no new charges appear on your next billing date
- If a charge occurs after your cancellation, take a screenshot and document the date immediately
Pricing and membership options at Glo Tanning
Understanding Glo Tanning's pricing structure helps you assess whether cancellation aligns with your financial goals.
| Membership tier | Monthly cost (SGD) | Services included | Cancellation notes |
|---|---|---|---|
| Standard membership | $49-$69 | Unlimited spray tans per month | Most common; cancellation required by 20th of month |
| Premium membership | $89-$119 | Unlimited spray tans, priority booking, extended hours access | Same cancellation deadline applies |
| Pay-as-you-go (no subscription) | $35-$55 per session | Individual session pricing | No ongoing charges; no cancellation required |
| Gift cards | $100-$500 | Credit toward any membership or session | Cancellation does not apply; credits remain active |
Yafee advises that if you are on a monthly subscription, cancellation before the 20th of the current month will prevent charges for the following month. If you anticipate cancelling, do not delay; submit your request with sufficient time before the deadline to ensure processing.
Refunds and credits after cancellation
Glo Tanning's refund policy depends on the timing and nature of your cancellation.
Refunds for cancelled memberships
If you cancel before your next billing date and Glo Tanning honours your request, no additional charges will be applied. However, pre-paid credits or unused session allowances typically do not generate refunds; instead, these credits remain valid on your account for a specified period (usually 12 months from cancellation). Yafee recommends confirming Glo Tanning's exact credit expiration policy in their membership agreement or cancellation confirmation.
If you are charged after submitting a valid cancellation request, you have the right to request a refund. Contact Glo Tanning's customer service in writing and reference your cancellation confirmation number. If the company refuses, escalate to CASE.
Refunds for unused sessions or credits
Unused sessions paid in advance are generally forfeited upon cancellation, unless Glo Tanning's terms explicitly state otherwise. Before cancelling, review your account to determine how many paid sessions remain unused. If you have significant unused credits, consider postponing cancellation until those credits are consumed, or confirm with customer service whether a partial refund is possible.
What happens after your cancellation
Once your cancellation is processed, several things occur to conclude your membership.
Billing and account access
After your cancellation is confirmed, Glo Tanning will cease recurring charges on your next billing date. Your membership account will remain accessible for 30-60 days (depending on their retention policy), allowing you to download receipts or session history. After this period, your account may be archived or deleted. Download any important records, such as session history or receipts, immediately after cancellation to preserve your documentation.
Unused credits and rollover periods
If your membership includes pre-paid credits or an allowance of sessions, these credits typically expire 12 months from your cancellation date. You cannot use credits after your membership ends, even if the credit validity period has not elapsed. Glo Tanning is not obligated to refund expired credits.
Reactivation and re-enrollment
If you wish to reactivate your membership with Glo Tanning after cancellation, you will need to sign up as a new member. Promotional rates offered to new customers may apply, but this is at Glo Tanning's discretion. No automatic discounts or loyalty benefits carry over from a cancelled membership.
Common mistakes to avoid when cancelling
Cancellation is straightforward when you follow the correct procedure, but several common errors can delay processing or leave you vulnerable to continued charges.
Mistake 1: attempting to cancel in person
Glo Tanning's Orchard Road salon does not accept in-person cancellations. Even if you speak to staff face-to-face and request cancellation, this conversation is not documented and will not constitute a valid cancellation. The company requires written submission through their online form to protect both parties. Never rely on a verbal cancellation; always use the online form and request written confirmation.
Mistake 2: submitting your request after the 20th of the month
If you submit your cancellation after 11:59 PM on the 20th of the current month, you will be charged for one additional month. Plan your cancellation timing carefully and submit your request well before the deadline-ideally by the 18th or 19th-to allow processing time and avoid edge-case disputes about submission times.
Mistake 3: failing to request written confirmation
Assume nothing. After you submit your cancellation form, send a follow-up email requesting a confirmation number and cancellation date. If Glo Tanning later claims your cancellation was never received, you have documented evidence that you followed up and requested confirmation. This paper trail protects you in any dispute.
Mistake 4: not monitoring your billing after cancellation
Always check your bank or credit card statement 5-7 business days after submitting your cancellation. If an unexpected charge appears, document it immediately and contact Glo Tanning's customer service in writing. Screenshot the charge and retain it as evidence. If the company refuses to refund, escalate to CASE with this evidence.
Mistake 5: ignoring your cancellation deadline
Glo Tanning's 20th-of-the-month deadline is firm. Marking it in your calendar and setting a reminder at least three days before ensures you do not miss the window. Yafee strongly recommends submitting your cancellation request in the first two weeks of the month to maximise your processing buffer.
When to keep your Glo Tanning membership
Cancellation is not always the right choice; consider your situation before proceeding.
| Reason to keep membership | Reason to cancel | Best course of action |
|---|---|---|
| You use tans regularly (2+ times per month) | You have not visited in 3+ months | Cancel immediately; subscription does not benefit you |
| You have significant unused credits (over $50) | You have minimal unused credits (under $20) | Use credits first, then cancel to avoid forfeiture |
| You are considering a temporary pause (2-4 weeks) | You are certain you will not use the service again | Pause temporarily if available, or cancel and re-enrol later |
| The service consistently meets your expectations | Results are inconsistent or disappointing | Request a consultation first; if unresolved, cancel |
Comparison: Glo Tanning versus alternative tanning services
Before you cancel, you may wish to compare Glo Tanning's offerings with competitor services available in Singapore.
| Provider | Monthly cost (SGD) | Key features | Cancellation ease |
|---|---|---|---|
| Glo Tanning | $49-$119 | Unlimited spray tans, Orchard Road location | Online form required; 20th deadline |
| Competitor A (unnamed) | $59-$99 | Spray tans, facials, premium positioning | Phone or email cancellation accepted |
| Competitor B (unnamed) | $39-$79 | Spray tans, flexible scheduling | No subscription required; pay-as-you-go model available |
| At-home tanning alternatives | $15-$40 per month (DIY product costs) | Self-administered spray tans, instant results, privacy | No cancellation required |
If you are cancelling because of cost, at-home tanning alternatives may offer lower prices. If you are cancelling because of service quality, comparing customer reviews of competitor salons in Singapore may reveal a better-fit provider. Yafee has helped thousands of consumers cancel subscriptions they no longer needed and explore more affordable alternatives that align with their actual usage patterns.
Contact information and how to reach Glo Tanning
Use the following information to submit your cancellation request and follow up on your status.
Online cancellation method
Submit your cancellation through Glo Tanning's official contact form on their website. This is the only method recognised by the company for membership terminations. Ensure you submit your request by 11:59 PM on the 20th of the current month to avoid charges for the next billing cycle.
Physical location (Orchard road salon)
Glo Tanning operates a salon on Orchard Road, Singapore. While you cannot cancel in person, you may visit to discuss service quality concerns before deciding whether cancellation is the right choice. However, all cancellations must be submitted in writing through the online form only.
Customer service email follow-up
After submitting your online cancellation form, follow up with a polite email to Glo Tanning's customer service requesting confirmation of receipt and a cancellation number. Retain this email and any response for your records. If customer service contact details are not immediately visible on their website, check your original membership confirmation email or the contact form submission acknowledgment.
Escalation to CASE (if required)
If Glo Tanning refuses to process your cancellation or continues charging you after your request, lodge a complaint with the Consumers Association of Singapore (CASE). Visit case.org.sg or call CASE's hotline to report the issue. Provide CASE with copies of your cancellation request, confirmation email (if any), and proof of unauthorised charges. CASE will investigate at no cost to you and apply pressure on Glo Tanning to resolve the dispute.
Final takeaway: yafee supports your cancellation
Cancelling your Glo Tanning membership is straightforward when you follow the correct procedural steps. Submit your request in writing through the official online form by the 20th of the current month, request written confirmation, monitor your billing, and escalate to CASE if the company fails to honour your request. Your consumer rights under Singapore's CPFTA protect you if Glo Tanning acts unfairly, and CASE is your free, independent advocate if disputes arise.
Yafee understands that cancelling a subscription should not be complex or stressful. By following this guide, you ensure your cancellation is documented, processed correctly, and enforceable under Singapore law. If you have questions about your consumer rights or require clarification on any step in this process, consult the CPFTA framework directly or contact CASE. Yafee has helped thousands of consumers cancel unwanted subscriptions with confidence and clarity-you are not alone in this process.