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Cancel Simple Life: Step-by-Step Guide
How to cancel Simple Life and protect your consumer rights in singapore
What is Simple Life and why you might cancel
Simple Life is a health and wellness mobile application designed to help you reduce stress and improve your mental wellbeing through guided exercises, habit tracking and personalised coaching plans. You access the service via iOS, Android and web platforms, with premium content unlocked through a subscription model.
The app delivers structured daily activities, automated reminders, detailed progress tracking and short coaching sessions intended to support lasting behaviour change. Your account stores your wellness history, achievements and personalised plans even after cancellation, unless you request full account deletion. Whether you subscribed for short-term goal support or ongoing habit development, you hold the absolute right to cancel at any time - and Yafee is here to guide you through the exact process under Singapore consumer law.
How Simple Life subscriptions work
Simple Life operates on a tiered subscription model. You may hold a monthly flexible plan or a commitment plan (3, 6 or 10 months), each carrying different cancellation rules and potential early termination fees. Your chosen plan determines your cancellation window and any financial obligations upon exit.
Subscriptions are typically billed through multiple platforms: the app's native store, web checkout or third-party payment providers. Each platform may impose slightly different cancellation mechanics, which Yafee addresses in the step-by-step section below.
When cancellation makes sense
You may cancel if the service no longer meets your wellness goals, if you find better alternatives, if costs strain your budget, or if you wish to pause your subscription temporarily. Importantly, you do not need to justify your cancellation decision under Singaporean consumer law - the right to cancel is unconditional, though commitment plans may carry early exit fees.
Pricing, plans and early termination fees
Understanding your plan type is essential because cancellation terms and refund eligibility depend entirely on which commitment level you selected.
Simple Life plan types and cancellation terms
| Plan type | Commitment period | Typical SGD cost | Cancellation window | Early exit fee |
|---|---|---|---|---|
| Monthly (flexible) | Month-to-month | Varies by platform | Cancel anytime before next billing date | None |
| 3-month commitment | 3 months locked | Varies by platform | Only after 3-month period expires, or early | Approximately SGD 29.99 |
| 6-month commitment | 6 months locked | Varies by platform | Only after 6-month period expires, or early | Approximately SGD 29.99 |
| 10-month commitment | 10 months locked | Varies by platform | Only after 10-month period expires, or early | Approximately SGD 29.99 |
Check the official Simple Life app or website for the most current pricing and available plans in your region. Rates change regularly, and outdated information circulates online. Yafee recommends verifying all costs directly with Simple Life before you commit to any plan.
Your consumer rights under singapore law
When you cancel Simple Life, you are protected by Singapore's Consumer Protection (Fair Trading) Act, which safeguards your right to fair dealing, transparent contract terms and remedies if the service breaches its obligations to you.
Legal protections and what they guarantee
The Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading representations and unconscionable conduct by service providers. If Simple Life applies terms that are unreasonably harsh - such as refusing cancellation without valid reason, imposing hidden fees, or making cancellation deliberately difficult to discourage you from leaving - you have grounds to dispute those terms and seek relief through the Competition and Consumer Commission of Singapore (CCCS).
Your key protections include the right to clear information about cancellation procedures, billing dates, refund eligibility and early termination fees. If Simple Life fails to disclose these clearly before you subscribe, the company is in breach of its legal obligations.
Your legal position
You hold an unconditional right to cancel your subscription. Commitment plans may carry legitimate early termination fees as stated in your contract, but Simple Life cannot prevent you from leaving. If the company charges you after cancellation, applies surprise fees without your prior written consent, refuses to process your cancellation request, or makes the cancellation process obscurely difficult, you have grounds to lodge a formal complaint with the CCCS and recover any wrongfully charged fees.
When to escalate to the CCCS
If Simple Life refuses to process your cancellation within a reasonable timeframe (typically 5 business days), continues billing you after you cancel, or applies unexpected fees without clear disclosure, document everything and report the issue to the Competition and Consumer Commission of Singapore. You can lodge a complaint online at www.cccs.gov.sg or contact their hotline at 1800-6-226227.
Yafee encourages you to keep screenshots of your cancellation request, email confirmations, transaction records and billing statements as evidence. The CCCS handles unfair trading practices and can compel Simple Life to honour your cancellation rights and refund eligible charges. Response times vary, but the CCCS typically acknowledges complaints within 5 working days.
How to cancel Simple Life step-by-step
The cancellation process differs depending on which platform or billing method you used to subscribe. Follow the steps that match your situation.
Cancel via the Simple Life app (iOS or android)
- Open the Simple Life app on your device.
- Ensure you are logged into the account linked to your subscription.
- Navigate to your account or settings menu.
- Look for a "Profile," "Account," "Subscription" or "Settings" option, typically found in the bottom toolbar or hamburger menu.
- Select "Subscription," "Billing," "Manage Subscription" or similar wording.
- This displays your current plan, next billing date and active subscription details.
- Tap "Cancel Subscription" or "Cancel Plan."
- The app may present a retention offer or survey; you may skip these.
- Confirm your cancellation choice when prompted.
- Capture a screenshot of the cancellation confirmation screen.
- This serves as your proof of cancellation if Simple Life disputes your request later.
- Check your email for a cancellation confirmation message from Simple Life within 24 hours.
- Verify that your next billing date has been removed or that the status shows "Cancelled."
- If you do not receive confirmation within 24 hours, contact Simple Life support with your screenshot.
Cancel via the Simple Life website
- Visit the Simple Life website and log into your account using your email and password.
- Ensure you are accessing the official website to avoid phishing or third-party sites.
- Navigate to your account dashboard or settings.
- Look for "Account," "Profile," "Billing" or "Subscription Management."
- Select "Manage Subscription" or "View Active Plans."
- Your current subscription, plan type, billing amount and renewal date will display.
- Click "Cancel Subscription" or "End Subscription."
- If you are on a commitment plan, Simple Life will disclose any early termination fee and ask you to confirm.
- Review the fee carefully; if you believe it violates consumer law, do not proceed, and escalate to Yafee for review before paying.
- Complete the cancellation and download or screenshot the confirmation.
- The page or confirmation email will state your cancellation has been processed.
- Verify your next billing date has been removed from your account.
- Log back in within 24 hours to confirm the subscription status shows "Cancelled" or "Inactive."
Cancel if you subscribed via apple app store (iOS)
- Open the Apple App Store on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Tap "Subscriptions."
- This shows all active subscriptions linked to your Apple ID.
- Select "Simple Life" from the list.
- The page displays your plan, next renewal date and billing history.
- Tap "Cancel Subscription" or "Cancel Free Trial."
- Confirm your choice when prompted.
- Take a screenshot showing the cancelled or "Expired" status.
- This confirms Apple has processed your cancellation.
- Contact Simple Life support directly with your Apple order number and cancellation date for additional confirmation.
- This ensures Simple Life's internal records align with Apple's cancellation.
Cancel if you subscribed via google play store (Android)
- Open Google Play on your Android device.
- Tap your profile icon in the top right corner.
- Tap "Payments and subscriptions."
- Select "Subscriptions."
- Select "Simple Life" from your active subscriptions.
- The page displays your plan, next billing date and renewal amount.
- Tap "Cancel Subscription."
- Google Play will ask you to confirm; tap "Cancel Subscription" again.
- Screenshot the confirmation screen showing the cancellation status.
- Google Play will also send you an email confirming the cancellation.
- Notify Simple Life support with your Google Play transaction ID and cancellation date for cross-verification.
- This ensures both platforms record your cancellation consistently.
Cancel via email if the app or website option is unavailable
- Draft an email to Simple Life support with the subject line: "Subscription Cancellation Request - [Your Name] - [Your Email Address]."
- Use clear, professional language; avoid emotional language or threats.
- Include the following information in the email body:
- Your full name and registered email address on your Simple Life account.
- Your account creation date and current subscription plan type (monthly, 3-month, 6-month or 10-month).
- Your next billing date, if known.
- A clear statement: "I wish to cancel my subscription effective immediately."
- Your preferred contact method for confirmation (email or phone).
- Send the email to the official Simple Life support address listed on their website.
- Use only official contact addresses; avoid third-party contact forms that may not create a traceable record.
- Wait for a written confirmation email within 3 business days.
- This email should confirm the cancellation date, any applicable early termination fee and your final billing date.
- If you do not receive confirmation within 3 business days, resend your email and include a record of your previous request.
- Forward your original email as evidence of the request.
- If Simple Life does not respond within 5 business days, escalate to the CCCS with all email evidence.
- Yafee advises keeping all email records in a dedicated folder for easy retrieval.
Refunds, billing and what happens after cancellation
Refund eligibility depends on your plan type, the reason for cancellation and the applicable terms stated in your subscription agreement.
Refund eligibility by plan type
If you are on a monthly flexible plan and cancel before your next billing date, Simple Life should not charge you again. You will retain access to premium features until the end of your current billing cycle, then lose access when your subscription expires. Typically, no refund applies for unused portions of a month.
If you are on a 3-month, 6-month or 10-month commitment plan and cancel early, Simple Life may apply an early termination fee (approximately SGD 29.99) as disclosed in your contract. However, if the service fails to disclose this fee clearly before you subscribe, or if you believe the fee is unreasonably high under the Consumer Protection (Fair Trading) Act, you may dispute it with the CCCS.
If Simple Life charges you after you cancel, you have the right to demand a refund of those unauthorized charges. Yafee recommends requesting this refund directly from Simple Life first, with evidence of your cancellation. If the company refuses, escalate to the CCCS or your credit card issuer.
What happens to your account and data
After cancellation, you retain access to your account dashboard and wellness history, but premium features become unavailable. Your progress, achievements and personalised plans remain stored unless you request full account deletion. Simple Life should not delete your account automatically upon cancellation; however, contact support if you wish to permanently remove all your data in accordance with data protection principles.
Stopping future charges
Once you cancel, Simple Life must not charge your payment method again. Verify your next billing date is removed from your account within 24 hours of cancellation. If you see a charge after cancellation, immediately contact Simple Life and your bank or card issuer to dispute the charge and request a chargeback if necessary.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but a few missteps can delay your exit or leave you exposed to unexpected charges. Take care with these common pitfalls.
Not screenshotting your cancellation confirmation
Always capture a screenshot of the cancellation confirmation screen, and save the confirmation email Simple Life sends you. If a dispute arises later and Simple Life claims you never cancelled, you will have proof. Yafee recommends storing these screenshots in a dedicated folder or cloud storage for easy retrieval.
Cancelling through a third-party website instead of the official app or site
Third-party subscription management sites may delay notification to Simple Life or create billing delays. Always cancel directly through the Simple Life app, website or the app store where you subscribed (Apple App Store or Google Play). This ensures Simple Life receives your cancellation immediately and your account reflects the change within 24 hours.
Confusing "pause" with "cancel"
Some subscription services offer a "pause" or "freeze" option, which temporarily stops billing but keeps your subscription active. This is not the same as cancellation. If you intend to leave permanently, explicitly select "cancel" or "end subscription," not "pause."
Forgetting to verify cancellation after 24 hours
Always log back into your account within 24 hours of cancellation to confirm the subscription status shows "Cancelled" or "Inactive" and that your next billing date has been removed. If the status still shows "Active," immediately contact Simple Life support with your cancellation confirmation as evidence.
Assuming early termination fees are non-negotiable
If you are on a commitment plan and believe the early termination fee is unreasonably high or was not disclosed clearly before you subscribed, you may dispute it. Yafee advises contacting Simple Life to discuss your circumstances before accepting the fee. If the company refuses to negotiate or if you believe the fee violates consumer law, lodge a complaint with the CCCS.
After cancellation: next steps and ongoing protection
Once your cancellation is confirmed, your subscription obligations end, but a few follow-up actions strengthen your position if disputes arise later.
Monitor your bank statements and credit card
For at least two billing cycles after cancellation, check your bank statements and credit card transactions to confirm Simple Life has not charged you again. If you spot an unauthorised charge, contact your bank immediately to dispute the transaction and request a chargeback within the specified timeframe (typically 60 days from the charge date).
Keep your cancellation documentation
Retain all cancellation emails, screenshots, transaction records and correspondence with Simple Life and your bank for at least 12 months. If a billing dispute arises, you will need this documentation to prove you cancelled and to support a complaint to the CCCS.
Request a written confirmation from Simple Life if needed
If you cancelled via email and did not receive a clear confirmation, reply to Simple Life's response asking for a summary of your cancellation date, final billing date and confirmation that no further charges will occur. Having this in writing strengthens your case if a dispute emerges.
Update your payment method or card if feasible
If you are concerned about future unauthorized charges, consider replacing the card or payment method Simple Life has on file. However, this is not mandatory if you have a clear cancellation confirmation; it is simply an additional safeguard.
When to involve yafee and escalation options
If Simple Life refuses to cancel, continues billing you, or disputes your cancellation claim, Yafee provides guidance on next steps and helps you understand your rights under Singaporean consumer law.
Step-by-step escalation path
First attempt: Contact Simple Life support directly with your cancellation confirmation. Allow 5 business days for a response. If the company acknowledges the cancellation and confirms no further charges will occur, the matter is resolved.
Second attempt: If Simple Life denies your cancellation or refuses to acknowledge it, send a formal letter via email (or registered mail if you prefer a physical copy) reiterating your cancellation request and demanding a written response within 7 days. Include all evidence: screenshots, original cancellation confirmation and billing records. Yafee recommends using a tone that is firm but professional; avoid threats or emotional language.
Third attempt: If Simple Life does not respond or refuses to honour your cancellation after 7 days, lodge a formal complaint with the Competition and Consumer Commission of Singapore. Visit www.cccs.gov.sg, complete the online complaint form and attach all documentation. Yafee has helped thousands of consumers cancel subscriptions and recover wrongfully charged fees through CCCS intervention.
Dispute resolution and timelines
The CCCS typically acknowledges complaints within 5 working days and initiates an investigation. Response times vary depending on case complexity, but the CCCS aims to resolve disputes within 30 to 90 days. During this period, continue monitoring your account for additional charges and respond promptly to any requests for additional information from the CCCS.
Checklist: cancellation completion verification
| Task | Status | Evidence |
|---|---|---|
| Initiated cancellation through app, website or email | [ ] Done | Screenshot or email confirmation |
| Received cancellation confirmation from Simple Life within 24 hours | [ ] Done | Email from Simple Life support |
| Verified account status shows "Cancelled" or "Inactive" | [ ] Done | Account dashboard screenshot |
| Confirmed next billing date has been removed | [ ] Done | Account settings screenshot |
| Monitored first post-cancellation billing cycle for unauthorized charges | [ ] Done | Bank statement or card transaction list |
| Stored all cancellation documentation in safe location (cloud or folder) | [ ] Done | Files organized by date |
Summary and where to find Simple life's contact details
Cancelling Simple Life is a straightforward process under Singaporean consumer law. You hold an unconditional right to cancel your subscription at any time; commitment plans may carry early termination fees, but these must be disclosed clearly in your contract. If Simple Life refuses to cancel, continues charging you or disputes your cancellation, you can escalate the matter to the Competition and Consumer Commission of Singapore for investigation and enforcement.
To cancel, use the method that matches your subscription platform: the app (iOS or Android), the Simple Life website, the Apple App Store, the Google Play Store, or email if other options are unavailable. Always capture screenshots and retain confirmation emails as proof. Monitor your account and bank statements for 24 hours after cancellation to confirm Simple Life has stopped all charges.
If you encounter resistance from Simple Life or if you are unsure whether an early termination fee is lawful, Yafee recommends contacting the CCCS directly at www.cccs.gov.sg or 1800-6-226227. Yafee has helped thousands of consumers cancel subscriptions across Singapore, recover wrongfully charged fees and enforce their consumer rights. For additional guidance on your specific situation, consult Yafee's comprehensive contract law resources or reach out to a local consumer advocate.
Simple Life official contact information
For cancellation requests, account inquiries or disputes, contact Simple Life through the following channels:
Email: Check the official Simple Life website's "Contact Us" or "Support" page for the current support email address. This is the most reliable method to establish a written record of your cancellation request.
In-app support: Use the "Help," "Support" or "Contact Us" option in the Simple Life app to submit your cancellation request directly through the platform.
Website: Visit the Simple Life website and navigate to "Contact," "Support" or "Help" to locate the appropriate email or contact form.
Important: Verify you are using the official Simple Life website and email address. Phishing and fake support pages exist; only use contact details listed directly on the official app or website.
Yafee is committed to empowering consumers with clear, legally grounded guidance on their subscription cancellation rights. Whether your issue is with Simple Life or any other service, Yafee provides the frameworks and steps you need to cancel confidently and protect yourself under Singapore law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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