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Frequently asked questions
Cancel Wellverse: The Right Way
How to cancel Wellverse and stop recurring charges in singapore
Why you might want to cancel Wellverse
Wellverse is a subscription-based health and wellness platform offering personalised fitness plans, nutrition tracking, and mindfulness resources to users across Singapore. If you subscribed and now face unexpected recurring charges or find the service no longer meets your needs, you have clear legal rights to cancel and seek refunds under Singapore's consumer protection framework.
Common reasons to cancel
You may decide to cancel Wellverse because the app's features do not align with your fitness goals, you have found a more affordable alternative, or billing charges remain unclear despite multiple statements. Some Singapore users report that charges continue after cancellation attempts, or that the subscription cost exceeds the perceived value of personalised recommendations and tracking tools.
Before you cancel, export any fitness data, progress records, or nutrition logs you wish to retain. Wellverse does not automatically preserve this information after your subscription ends, and recovery becomes difficult once your account closes.
When you should cancel immediately
Cancel your Wellverse subscription without delay if you notice unauthorised or duplicate charges on your bank statement or credit card. Do not wait for the next billing cycle. Singapore's Consumer Protection (Fair Trading) Act gives you stronger negotiating leverage if you act within a defined timeframe and gather evidence in advance.
Understand your billing method and cancellation pathway
Your cancellation method depends entirely on where your charges originate, and identifying the correct billing source eliminates confusion and delays.
Identify your billing source
Wellverse charges appear from one of three merchants on your statement: Apple App Store (iOS subscriptions), Google Play Store (Android subscriptions), or Wellverse directly (web or app billing). Check your most recent credit card or bank statement for the merchant name next to the charge amount and date.
Locate your original purchase confirmation email from Wellverse, Apple, or Google. This receipt confirms which platform processed your subscription and serves as your first proof of billing for dispute or refund claims.
Screenshot your bank statement showing the charge amount, merchant name, and transaction date. You will need this evidence if you dispute the charge with your payment provider or escalate to Yafee or the Consumers Association of Singapore for assistance.
Locate your account credentials
Open the Wellverse app and navigate to Settings, Account, or Profile. Note your registered email address, account ID (if visible), and subscription tier name. This information allows support staff to locate your subscription instantly and process cancellation without delays.
If you cannot remember your login credentials, use the "Forgot Password" link on the Wellverse login screen before you attempt cancellation. You cannot access subscription settings without successful authentication.
Step-by-step cancellation process
Follow the method that matches your billing source to stop all future charges immediately.
Cancel through the apple app store (iOS)
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions" from the menu.
- Find Wellverse in your active subscriptions list.
- Tap the Wellverse entry.
- Select "Cancel Subscription" or "Edit Subscription".
- Confirm your cancellation by tapping the red "Cancel Subscription" button.
- Apple may prompt you to state your cancellation reason (optional).
- You will receive a confirmation email to your Apple ID address within minutes.
- Screenshot the confirmation screen and save it to cloud storage.
- This screenshot serves as proof of cancellation if disputes arise later.
Note: If you see "Manage" instead of "Cancel", your subscription may have already ended. Check the expiry date displayed on screen to verify the current status.
Cancel through the google play store (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" from the menu.
- Tap "Subscriptions".
- Find Wellverse in your active subscriptions list.
- Tap the Wellverse entry.
- Select "Cancel subscription".
- Confirm your cancellation reason (optional) and tap "Cancel subscription" again.
- Google will send a confirmation email to your Google account address.
- Screenshot the final confirmation screen and save it securely.
- This proof of cancellation protects you if charges continue after the cancellation date.
Important: If "Cancel subscription" does not appear, your subscription has already ended or you subscribed directly through Wellverse's website rather than Google Play. In this case, proceed to the direct cancellation method below.
Cancel directly through the Wellverse app or website
- Log into the Wellverse app or visit the Wellverse website using your credentials.
- Navigate to Account Settings or Subscription Management.
- Locate the "Cancel Subscription" or "Manage Billing" section.
- Tap or click on the option to cancel your membership.
- Review the cancellation terms and confirm you wish to proceed.
- Wellverse may display the final billing date or any outstanding balance.
- Complete the cancellation and request a confirmation email.
- Copy the confirmation number or message.
- Save all confirmation documentation to your records.
- Store screenshots and email confirmations in a folder marked "Wellverse Cancellation" for future reference.
If the Wellverse app or website does not display a cancellation option, contact Wellverse customer support directly in writing. Yafee recommends sending your cancellation request by email to their support address so you retain a timestamped record of your cancellation attempt.
Cancel by contacting Wellverse support directly
- Prepare your account information and evidence of charges.
- Gather your account email, subscription tier, and screenshots of billing statements.
- Send a written cancellation request to Wellverse customer support.
- Use email or the contact form on their website.
- State clearly: "I request immediate cancellation of my Wellverse subscription effective today."
- Include your account email and any relevant subscription ID.
- Request written confirmation of cancellation.
- Ask Wellverse to provide a confirmation email or cancellation reference number.
- Save all correspondence in a dedicated folder.
- Do not delete emails or attachments for at least 12 months after cancellation.
Allow up to five working days for Wellverse to acknowledge your cancellation request. If you receive no response within this timeframe, escalate your complaint to the Consumers Association of Singapore or contact Yafee for guidance on your consumer rights and available remedies.
Your legal position and consumer rights
Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading billing practices, and unauthorised recurring charges. You have the right to cancel any subscription service, and the service provider must honour your cancellation request within a reasonable timeframe, typically defined as five to ten business days.
Your legal position: Under the Consumer Protection (Fair Trading) Act, you may cancel a distance contract (including app-based subscriptions) within 14 days of purchase without penalty, provided Wellverse did not clearly disclose the cancellation process at point of sale. If Wellverse continues charging after you cancel, you have the right to dispute the charge with your bank or payment processor and claim a refund for unauthorised transactions. If Wellverse fails to respond to cancellation requests or disputes within 30 days, you may lodge a formal complaint with the Consumers Association of Singapore, which has authority to investigate unfair trading practices and pursue enforcement action on your behalf.
Refund eligibility and timeline
Your refund eligibility depends on your billing source and the reason for cancellation.
Refunds from apple app store
Apple grants refunds for cancelled subscriptions if you request them within 45 days of the charge date. Log into your Apple ID account, navigate to your purchase history, find the Wellverse charge, and select "Report a Problem". Choose "I would like a refund for this purchase" and explain your reason (for example, "I cancelled my subscription but was charged after cancellation"). Apple reviews your claim within three to five working days and processes approved refunds to your original payment method.
Refunds from google play store
Google Play allows refunds for app subscriptions within 48 hours of the initial charge if you cancel before the first billing cycle completes. After 48 hours, refund requests are assessed case-by-case based on your reason. Contact Google Play Support through your Google account, select the Wellverse transaction, and request a refund. Provide clear evidence that you attempted to cancel before the charge date. Google processes refunds within five to seven working days.
Refunds directly from Wellverse
Wellverse's refund policy is less standardised than Apple and Google. Contact Wellverse support directly and request a refund for any charge incurred after your cancellation date or for the final billing period if you cancel mid-cycle. Provide your cancellation confirmation number and a screenshot of your statement showing the disputed charge. If Wellverse denies your refund request, Yafee recommends escalating to your bank's dispute resolution team or the Consumers Association of Singapore for arbitration.
| Billing source | Refund window | Processing time | Action required |
|---|---|---|---|
| Apple App Store | Up to 45 days after charge | 3-5 working days | Request via Apple ID purchase history |
| Google Play Store | 48 hours from charge date | 5-7 working days | Contact Google Play Support |
| Wellverse direct | Case-by-case (typically 14-30 days) | 5-10 working days | Email Wellverse support with evidence |
What happens after you cancel Wellverse
Cancellation takes effect immediately in most cases, though you may retain access until the end of your current billing cycle depending on the platform's policy.
Access after cancellation
Apple and Google typically allow you to retain app access until the end of your paid subscription period (for example, if you cancel on the 15th of a monthly cycle, you remain active until the end of that month). Wellverse may revoke access immediately upon cancellation. Check your cancellation confirmation email for the specific access end date.
Data retention and recovery
Export and download your fitness records, progress logs, and personalised plans before cancellation takes effect. Most wellness apps do not provide data recovery after account closure. Use Wellverse's export function (typically found in Settings) to save your information as a PDF or CSV file to your computer or cloud storage.
Verify cessation of charges
Monitor your bank account and credit card statements for the next two to three billing cycles after cancellation. If charges continue after your confirmed cancellation date, contact your bank immediately and dispute the unauthorised transaction. Provide your cancellation confirmation and any screenshots as supporting evidence. Yafee advises keeping all cancellation documentation for at least 12 months in case disputes arise.
Common mistakes to avoid during cancellation
Most cancellation problems arise not from the service provider's refusal, but from user errors that create confusion about billing status or proof of cancellation. You can protect yourself by avoiding these common pitfalls.
Mistake 1: deleting the app instead of cancelling the subscription
Removing the Wellverse app from your device does not cancel your subscription. Charges continue because the subscription exists in your Apple, Google, or Wellverse account, not on your phone. You must cancel the subscription through the billing platform specifically, then delete the app if you wish.
Mistake 2: failing to document your cancellation
Screenshot your cancellation confirmation immediately after completing the process. If a dispute later arises, your screenshot serves as time-stamped evidence that you cancelled on a specific date. Without this proof, your word stands against Wellverse's billing records, which typically favour the service provider in disputes.
Mistake 3: not monitoring charges after cancellation
Some users assume charges will automatically cease and do not review statements after cancellation. Check your bank or credit card statement within seven days of your expected cancellation date. If a charge appears after your confirmed cancellation date, contact your bank immediately to dispute it. Speed is critical because most payment processors have limited timeframes (30 to 90 days) for dispute filing.
Mistake 4: contacting support verbally without written confirmation
Phone or live chat cancellation requests create no permanent record. Always submit cancellation in writing by email so you have timestamped, documented proof of your request. If Wellverse support verbally confirms cancellation but does not follow up with a confirmation email, send a follow-up email stating: "This confirms our conversation on [date] regarding cancellation of my Wellverse subscription. Please reply confirming receipt of this cancellation request."
Dispute resolution and escalation
If Wellverse refuses to cancel your subscription, denies a refund, or continues charging after cancellation, you have formal remedies under Singapore law.
Step 1: send a formal written demand
Send a registered letter or email to Wellverse's customer support address stating: "I formally request cancellation of my subscription and a refund for all charges after [cancellation date]. Please respond within 14 days with confirmation of cancellation and refund status." Retain proof of sending (email read receipt or registered mail tracking number).
Step 2: dispute the charge with your payment provider
If Wellverse does not respond within 14 days, contact your bank or credit card provider and initiate a chargeback or dispute. Provide your cancellation confirmation, screenshots, and written correspondence with Wellverse as evidence. Your bank will contact Wellverse and investigate the disputed charge within 30 to 45 days.
Step 3: escalate to the consumers association of singapore
If your bank's dispute is unsuccessful or Wellverse contests the chargeback, lodge a formal complaint with the Consumers Association of Singapore. Provide all documentation (cancellation confirmations, bank statements, correspondence with Wellverse). The association will assess your case for potential violations of the Consumer Protection (Fair Trading) Act and may pursue enforcement action or mediation on your behalf.
Pricing and subscription tiers
Wellverse offers multiple subscription options, and understanding your tier helps you identify the correct cancellation path and refund amount.
| Subscription tier | Monthly cost (SGD) | Annual cost (SGD) | Features included |
|---|---|---|---|
| Basic | $12.99 | $129.90 | Fitness tracking, nutrition logging |
| Plus (most popular) | $24.99 | $249.90 | Personalised plans, coaching, community access |
| Premium | $39.99 | $399.90 | All Plus features plus 1-on-1 wellness coaching |
Annual subscriptions often include promotional discounts. If you cancel an annual plan mid-year, you may be eligible for a partial refund calculated as the difference between your annual rate and the prorated monthly rate. Request this refund explicitly when you contact Wellverse support.
Checklist for successful Wellverse cancellation
Use this checklist to ensure you complete every step and protect yourself against ongoing charges or disputes.
- Identify your billing source (Apple, Google, or Wellverse direct) by reviewing your most recent bank statement or email receipt.
- Log into your Wellverse account and export all fitness data, progress logs, and personalised plans you wish to retain.
- Screenshot your account settings showing your subscription tier, billing date, and any renewal information.
- Follow the cancellation steps specific to your billing platform (Apple App Store, Google Play, or direct Wellverse).
- Screenshot the final cancellation confirmation screen and save it to cloud storage.
- Request a confirmation email from Wellverse or the billing platform and save this email in a dedicated folder.
- Copy your cancellation reference number (if provided) and note the cancellation date.
- Monitor your bank or credit card statement for the next two to three billing cycles.
- If charges appear after your cancellation date, contact your bank and initiate a dispute within 30 days.
- If the dispute fails or Wellverse contests it, lodge a complaint with the Consumers Association of Singapore with all supporting documentation.
Comparing health and wellness subscriptions in singapore
If you are cancelling Wellverse because the service lacks features, costs too much, or does not align with your fitness goals, consider these alternatives before committing to a new subscription.
| Service | Monthly cost (SGD) | Key features | Best for |
|---|---|---|---|
| Wellverse | $12.99-$39.99 | Fitness tracking, nutrition, mindfulness | Integrated wellness approach |
| Strava | Free or $59.99/year | Activity tracking, social community | Running and cycling enthusiasts |
| MyFitnessPal | Free or $9.99/month | Nutrition tracking, calorie counting | Dieters and calorie counters |
| Calm | $14.99/month | Meditation, sleep stories, mindfulness | Stress relief and mental health |
Many alternatives offer free tiers or trial periods. Test a competing service before you cancel Wellverse to ensure the new option meets your needs. Yafee helps thousands of Singapore consumers navigate subscriptions and cancellations every month, and switching to a more suitable service often resolves frustration with recurring charges.
Contact information and complaint escalation
If Wellverse fails to respond to your cancellation or refund request within 14 days, escalate your complaint to the appropriate authority.
Wellverse customer support
Email: [email protected] (or the address listed on your billing statement or app settings). Phone support may also be available through the app or website.
Consumers association of singapore
Address: 116 Middle Road, #02-01, Focal Point, Singapore 188969. Phone: +65 6461 3222. Website: www.case.org.sg. File a complaint if Wellverse ignores your cancellation request or disputes an authorised chargeback.
Monetary authority of singapore (if payment processor is unresponsive)
If your bank or payment provider fails to investigate your dispute, escalate to the Monetary Authority of Singapore's Financial Consumer Protection Centre. Web address: www.mas.gov.sg.
Final summary and next steps
Cancelling Wellverse requires you to identify your billing source, follow platform-specific steps, and document every stage of the cancellation process. Whether you subscribe through Apple App Store, Google Play, or directly with Wellverse, your rights remain the same under Singapore's Consumer Protection (Fair Trading) Act: you may cancel at any time and are entitled to refunds for charges incurred after your cancellation date.
Do not delay cancellation if you notice unexpected charges. Take screenshots of your bank statement, send your cancellation request in writing, and monitor your account for the next billing cycle. If Wellverse continues charging after cancellation, dispute the charge with your bank within 30 days and provide your cancellation confirmation as evidence. Yafee has helped thousands of consumers across Singapore cancel subscriptions, recover unauthorised charges, and navigate disputes with service providers. Visit yafee.com today for additional resources on consumer rights, contract law, and subscription management, or contact the Consumers Association of Singapore if you need independent advocacy or formal complaint assistance.