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Cancel Breeze Wellbeing: Step-by-Step Guide
How to cancel Breeze Wellbeing in singapore: your complete legal guide and step-by-step walkthrough
What is Breeze Wellbeing and why cancellation matters
Breeze Wellbeing is a subscription-based digital mental health platform that offers personalised mood tracking, self-care courses, relaxation tools and psychological support through iOS, Android and web interfaces. The service operates on a recurring billing model, meaning your subscription renews automatically at the end of each billing period unless you actively cancel beforehand.
Your reasons for cancellation may vary. You might find the app's features no longer align with your wellness needs, discover a more cost-effective alternative, or experience budget constraints that require you to review your subscriptions. Yafee has built this guide to ensure you understand both your cancellation procedure and your consumer rights under Singapore law, so you can exit the service with confidence and avoid unwanted charges.
How Breeze Wellbeing subscriptions work
You access Breeze Wellbeing through downloadable apps or web login. The platform typically offers a free tier with limited features and premium subscription tiers that unlock additional content. Once you activate a paid subscription, your account renews automatically on your billing date each month or year, depending on your chosen plan. Crucially, your subscription remains active until you explicitly cancel it; silence does not end your contract.
Why timing matters for your cancellation
If you cancel after your billing date has passed, you will still be charged for the renewal cycle. To avoid an unexpected charge, cancel before your next renewal date. Yafee recommends checking your last payment confirmation email to identify your exact renewal date, then working backwards to ensure your cancellation is processed in time.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act provides you with statutory protections when you purchase digital services like Breeze Wellbeing.
Understanding the consumer protection (Fair trading) act
Under the Consumer Protection (Fair Trading) Act, merchants must supply accurate descriptions of their services, disclose pricing clearly and obtain your informed consent before charging you. If Breeze Wellbeing misrepresents its features, charges you without explicit authorisation or fails to process a legitimate cancellation request, you have grounds to lodge a formal complaint with the Consumers Association of Singapore (CASE), the statutory body responsible for consumer dispute resolution.
The Act applies to all consumer transactions, including digital services purchased online. This means Breeze Wellbeing cannot charge you after cancellation, demand payment for a service you have terminated, or refuse to acknowledge your cancellation without valid legal justification.
Your 14-day cooling-off right for distance contracts
If you purchased Breeze Wellbeing directly from the provider's website (rather than through the Apple App Store or Google Play Store), you may qualify for a 14-day cooling-off period under distance-selling rules. This right allows you to cancel and request a refund within 14 days of purchase, provided you have not yet materially used the premium content.
However, once you actively access the service beyond initial login, your cooling-off right typically expires. Review Breeze Wellbeing's terms of use to confirm their specific cooling-off policy; this information should be available on their website or in your purchase confirmation email.
Your legal position
You have the right to cancel your subscription at any time under the Consumer Protection (Fair Trading) Act. Breeze Wellbeing must process your cancellation request within a reasonable timeframe (generally within 5 to 10 business days) and must refund any charges incurred after your cancellation date. If the service refuses to cancel or continues charging you after you have cancelled, escalate your complaint directly to the Consumers Association of Singapore (CASE), which enforces consumer rights across the island.
Cancelling Breeze Wellbeing on iOS (iPhone and iPad)
If you subscribed to Breeze Wellbeing through the Apple App Store, you must cancel through Apple's settings, not through the Breeze app itself.
Step 1: open your apple ID settings
Launch the Settings app on your iPhone or iPad. Tap your name or Apple ID banner at the top of the screen. Your Apple ID profile menu opens immediately.
Step 2: navigate to subscriptions
From your Apple ID menu, tap Subscriptions. You will see a complete list of every active subscription linked to your Apple ID account, listed alphabetically.
Step 3: locate Breeze Wellbeing
Scroll through your subscriptions list until you find Breeze Wellbeing. Tap the subscription entry to open its detailed page, which shows your renewal date, current plan and payment method.
Step 4: initiate cancellation
On the Breeze Wellbeing subscription page, tap the red Cancel Subscription button at the bottom. Apple will prompt you to confirm your cancellation and may ask you to select a reason (optional).
Step 5: confirm your cancellation
Review the cancellation summary, which will show your final renewal date. Tap Confirm to complete the cancellation. Apple will immediately send you a cancellation confirmation email. Your subscription will remain active until your current billing period ends; you will not be charged for the next renewal.
Cancelling Breeze Wellbeing on android (Google play)
Android users who subscribed through the Google Play Store must follow a separate cancellation process via Google Play's settings.
Step 1: open the google play store app
Launch the Google Play Store application on your Android device. Tap your profile icon in the top right corner of the screen.
Step 2: access your account menu
A dropdown menu appears. Select Manage your Google Account. You are redirected to your Google Account settings.
Step 3: navigate to subscriptions
Tap the Payments and subscriptions tab at the top of the screen. Then tap Subscriptions from the menu below.
Step 4: select Breeze Wellbeing
Your active subscriptions appear in a list. Locate and tap Breeze Wellbeing to open its details page.
Step 5: cancel your subscription
At the bottom of the Breeze Wellbeing page, tap Cancel subscription. Google Play will ask you to confirm and may prompt you to rate your experience. Tap the confirmation button to finalise your cancellation.
Step 6: verify your cancellation
Google Play sends you a confirmation email immediately. Your subscription remains active until your current billing period ends, after which no further charges will be applied.
Cancelling Breeze Wellbeing via web or direct contact
If you subscribed directly through Breeze Wellbeing's website or cannot locate cancellation options within the app, you may need to contact the provider directly to request manual cancellation.
Step 1: gather your account information
Locate your most recent invoice or subscription confirmation email from Breeze Wellbeing. Note your account email address, subscription ID (if visible) and the email address associated with your payment method.
Step 2: draft a formal cancellation request
Compose an email to Breeze Wellbeing's support team with the subject line "Subscription Cancellation Request". Include your full name, account email, subscription ID and the date you wish to cancel. Request written confirmation of cancellation within 5 business days.
Step 3: send to the correct address
Contact Breeze Wellbeing through the support email address listed on their website or in your account settings. Send your cancellation request via registered email (if your email provider offers read receipts) so you have proof of delivery.
Step 4: follow up if necessary
If you do not receive confirmation within 5 business days, send a follow-up email referencing your initial cancellation request. If Breeze Wellbeing continues to ignore your request or refuses to cancel without valid justification, escalate your complaint to the Consumers Association of Singapore (CASE), which can enforce your cancellation right on your behalf.
Understanding refunds and billing timelines
Refund eligibility depends on when you cancel relative to your billing cycle and whether you have used the service.
When you receive a refund
If you cancel before your renewal date, you will not be charged for the next billing cycle; no refund is necessary because no charge occurs. However, if Breeze Wellbeing charges you after you have submitted a valid cancellation request, you are entitled to a refund of that unauthorised charge under the Consumer Protection (Fair Trading) Act. Request a refund explicitly in your cancellation email or follow-up communication.
Refund processing time
Once you initiate a refund claim, Breeze Wellbeing must process it within 14 to 30 days, depending on your bank or payment method. If you paid by credit card, your bank may take an additional 3 to 5 business days to credit the refund to your account. Monitor your bank statements and contact your card issuer if a refund does not appear within this timeframe.
Cooling-off period refunds
If you qualify for the 14-day cooling-off period (purchase directly from Breeze's website, minimal service use), Breeze Wellbeing should refund your full purchase price within 14 calendar days of your cancellation request, minus any costs for content you have already downloaded or services already provided.
Common mistakes when cancelling Breeze Wellbeing
Cancellation problems often arise from preventable errors. Yafee has identified the most frequent missteps, so you can avoid them and ensure your cancellation succeeds first time.
Mistake 1: cancelling within the app rather than the app store
Many users attempt to cancel by deleting the Breeze Wellbeing app or logging out of their account. Neither action cancels your subscription. Your subscription remains active on the App Store or Google Play until you cancel through those platforms' settings. Always cancel through Apple Settings or Google Play, not through the app itself.
Mistake 2: missing your renewal date
If you cancel after your renewal date has passed, you will still be charged for the next billing cycle. Check your last invoice to identify your exact renewal date, then set a phone reminder to cancel at least 2 days before that date.
Mistake 3: assuming silence means cancellation
If you do not receive confirmation from Breeze Wellbeing after submitting a cancellation request via email or web form, do not assume your subscription has been cancelled. Follow up explicitly. Yafee recommends preserving copies of every cancellation request and confirmation so you have proof if a dispute arises.
Mistake 4: not checking your billing after cancellation
After you cancel, monitor your bank or credit card statements for 2 to 3 billing cycles. If an unauthorised charge appears, contact your bank immediately and file a chargeback dispute. Simultaneously, escalate your complaint to the Consumers Association of Singapore (CASE).
What happens after you cancel Breeze Wellbeing
Cancellation is not instantaneous. Understanding the post-cancellation timeline helps you know what to expect.
Your subscription remains active until the billing period ends
When you cancel, your subscription does not terminate immediately. Instead, it expires at the end of your current billing cycle. This means you retain full access to premium features until your renewal date passes. After that date, your account reverts to free tier access (if Breeze Wellbeing offers one) or becomes inaccessible if no free tier exists.
You receive access and data preservation
After cancellation, you can no longer access premium content, but Breeze Wellbeing typically preserves your account data (mood history, saved notes) for a limited period. If you wish to download or export your data before the subscription ends, do so immediately. Check Breeze's data access policy or contact their support team to learn how long they retain inactive account information.
Cancellation is reversible
If you change your mind after cancellation, you can reactivate your subscription through the same app store or payment method before your subscription fully expires. However, once your billing period ends and your account reverts to free tier or inactive status, you must treat a new subscription as a fresh purchase.
Pricing comparison and similar services
Before cancelling, you may wish to compare Breeze Wellbeing's pricing against alternative mental health and wellness platforms available in Singapore.
| Service | Monthly cost (SGD) | Key features | Cancellation ease |
|---|---|---|---|
| Breeze Wellbeing | $9.99 - $19.99 | Mood tracking, courses, relaxation tools | App store cancellation |
| Headspace | $12.99 | Meditation, sleep stories, mindfulness | Web or app cancellation |
| Calm | $14.99 | Meditation, sleep programmes, music | App store cancellation |
| Insight Timer | $9.99 | Meditation, courses, community forum | Web-based cancellation |
| Sanvello | $11.99 | Cognitive behavioural therapy tools, mood tracking | App and web cancellation |
| Talkspace (Singapore) | $60+ (weekly sessions) | Licensed therapist access, live sessions | Account settings or email |
Yafee's analysis shows that Breeze Wellbeing's pricing sits in the mid-range for digital mental health tools in Singapore. If cost is your primary concern, Insight Timer offers comparable features at a lower entry price. If you require professional therapeutic support, services like Talkspace provide therapist-led care, though at a higher price point.
Escalation: what to do if Breeze Wellbeing refuses to cancel
If Breeze Wellbeing ignores your cancellation request or wrongfully continues charging you after cancellation, you have statutory remedies.
Step 1: document all communications
Preserve every cancellation request email, confirmation, rejection or payment receipt. Screenshot your account settings showing your cancellation attempt. Compile these into a single folder for easy reference during a dispute.
Step 2: send a formal demand letter
If informal requests fail, send a registered letter or formal email titled "Formal Demand for Subscription Cancellation and Refund". State the date of your original cancellation request, the dates of unauthorised charges, the total amount owed and a deadline for response (14 days). Request a response in writing.
Step 3: file a complaint with CASE
If Breeze Wellbeing does not respond within 14 days or refuses to cancel without valid justification, file a complaint with the Consumers Association of Singapore (CASE). CASE is Singapore's statutory consumer dispute resolution authority and operates under the Consumer Protection (Fair Trading) Act. You can file a complaint online at case.org.sg, and CASE will investigate Breeze Wellbeing's conduct on your behalf. This service is free for members and low-cost for non-members.
Step 4: pursue a chargeback through your bank
If CASE mediation fails or delays, contact your bank or credit card issuer directly and file a chargeback dispute for unauthorised charges. Your bank can reverse charges dating back 60 to 180 days, depending on your card's dispute policy. Provide your bank with copies of your cancellation request and evidence that Breeze Wellbeing continued charging you after cancellation.
Cancellation checklist and action timeline
Use this checklist to ensure you have completed every step correctly and have evidence of your cancellation.
| Action | Timeline | Status |
|---|---|---|
| Identify your renewal date from latest invoice | Today | Checkbox |
| Cancel through App Store (iOS) or Google Play (Android) | 2-3 days before renewal | Checkbox |
| Receive cancellation confirmation email | Same day or next day | Checkbox |
| Verify no charge on renewal date | On your renewal date | Checkbox |
| Check bank statement 2-3 cycles after cancellation | 30-90 days post-cancellation | Checkbox |
| Escalate to CASE if unauthorised charge occurs | Within 60 days of disputed charge | Checkbox |
Conclusion: your next steps with yafee
Cancelling Breeze Wellbeing is straightforward when you follow the correct platform-specific procedure and understand your consumer rights under Singapore's Consumer Protection (Fair Trading) Act. Whether you cancel through the Apple App Store, Google Play, or direct contact, ensure you cancel before your renewal date to avoid unwanted charges, preserve all confirmation emails and monitor your bank statements for unauthorised activity after cancellation.
Your right to cancel is protected by law. Breeze Wellbeing cannot refuse your cancellation request or continue charging you after you have terminated your subscription. If the service fails to comply, the Consumers Association of Singapore (CASE) stands ready to enforce your rights.
Yafee has helped thousands of consumers navigate subscription cancellation with confidence and clarity. Whether you are cancelling Breeze Wellbeing today or managing other digital subscriptions tomorrow, Yafee's legal guides and step-by-step checklists ensure you retain control of your data, your finances and your consumer rights. Visit Yafee at yafee.com to access free cancellation guides for hundreds of services, manage your active subscriptions and reclaim your money.