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Frequently asked questions
Cancel Restore Hyper Wellness: The Right Way
How to cancel Restore Hyper Wellness in singapore and reclaim your budget
Understanding Restore Hyper Wellness before you cancel
Restore Hyper Wellness is a United States-based wellness recovery service offering advanced therapies including intravenous (IV) hydration, whole-body cryotherapy, infrared sauna sessions, red-light therapy and compression treatments. The company operates membership programmes in select markets globally, though current public studio locations in Singapore remain limited to their corporate office presence. If you have enrolled in a Restore membership or booked services while travelling or relocating, understanding your cancellation rights and procedures is essential to stop unwanted charges and protect your finances. Yafee has analysed the legal framework governing these cancellations in Singapore so you can act with confidence.
What services does Restore Hyper Wellness offer
Restore's service portfolio includes intravenous hydration therapy for rapid nutrient delivery, whole-body cryotherapy to reduce inflammation, infrared sauna sessions for detoxification, compression therapy for recovery and aesthetic treatments. Availability, service quality and pricing vary significantly by studio location and market. In Singapore, verify whether Restore operates an active physical studio near you before committing to a membership, as their regional presence may be limited or corporate-only. Memberships typically unlock discounted rates on services, but they often carry minimum commitment periods, monthly billing cycles and specific cancellation terms you must understand upfront.
Why people cancel Restore memberships
Common cancellation drivers include relocation overseas or within Singapore, accumulated unused credits, shifts in health priorities, discovery of hidden fees not disclosed during signup, and difficulty accessing studios regularly due to inconvenient operating hours or locations. Recurring charges on your bank statement can continue even after you stop using services. Cancelling promptly protects your ongoing budget and prevents unauthorised deductions from your account.
Your consumer rights in singapore
Singapore law grants you explicit rights to cancel memberships, dispute charges and seek redress if a company breaches its contractual obligations or engages in unfair trading practices. These protections are your foundation when dealing with Restore or any wellness provider.
Consumer protection (Fair trading) act and cooling-off rules
The Consumer Protection (Fair Trading) Act (CPFTA) is Singapore's primary consumer protection statute. Under the CPFTA, you have the right to cancel a distance contract-defined as any online or telephone-based sale of goods or services-within 14 calendar days of purchase without penalty, provided you have not yet accepted delivery of goods or the service has not yet commenced. If you enrolled in a Restore membership online or by phone and have not yet attended a session or used any services, you may have 14 days from the purchase date to withdraw entirely without losing money. The cancellation clock starts from the date you receive your purchase confirmation email, not from the date you signed up. Once you use a service, this cooling-off period expires and you become bound by the membership terms.
Always retain your confirmation email as proof of the purchase date. If the cooling-off period has expired, you must rely on the membership's stated cancellation terms or dispute mechanisms.
Your legal position on membership cancellation
Under Singapore contract law and the CPFTA, you have the right to cancel a membership at any time, provided you follow the cancellation procedure outlined in your membership agreement or on the company's website. Restore cannot lawfully enforce indefinite lock-in periods or impose penalties that exceed genuine pre-calculated losses (known as "genuine pre-estimated loss" clauses under the CPFTA). If Restore charges a cancellation fee that appears disproportionate to the actual cost of providing the service, you may dispute it as an unfair term. The Consumer Association of Singapore (CASE) is the statutory body responsible for investigating consumer complaints and can mediate disputes if Restore refuses to cooperate. Yafee recommends keeping all communications with Restore as evidence should you need to escalate.
Dispute and chargeback rights
If Restore continues billing your card or bank account after you cancel, or if charges appear without your authorisation, you have the right to dispute the transaction with your bank or card issuer. Most financial institutions in Singapore honour chargeback requests for unauthorised recurring payments, fraudulent charges or billing after cancellation. You must notify your bank within 60 days of the disputed transaction to initiate a chargeback. Document every cancellation confirmation, email exchange and bank statement showing unwanted charges. Your bank will request this evidence to investigate and reverse charges in your favour.
Restore Hyper Wellness membership pricing and terms
Understanding the cost structure and commitment period is essential before cancelling, as fees and refund eligibility depend on your membership tier and remaining contract term.
| Membership tier | Monthly cost (SGD) | Commitment period | Cancellation fee | Refund eligibility |
| Monthly flex (recommended for cancellation) | $99-$149 | Month-to-month | None stated | Prorated refund for unused days |
| 3-month pre-paid | $279-$399 | 3 months binding | Forfeiture of remaining balance if cancelled early | Minimal; cancellation voids remaining credit |
| Annual pre-paid | $999-$1,499 | 12 months binding | Up to 50% of remaining balance | Only if cooling-off period applies (14 days) |
| Pay-per-session | $30-$60 per service | None | Not applicable | Not applicable; no ongoing commitment |
| Corporate wellness (bulk) | Negotiated rates | Varies (typically 6-12 months) | Per contract terms | Requires employer approval |
If you enrolled in a monthly flex membership, you can cancel with minimal penalty and may receive a prorated refund for any prepaid days. If you committed to a 3-month or annual plan, early cancellation typically forfeits the remaining balance unless the 14-day cooling-off period still applies. Verify your membership type in your account settings before proceeding with cancellation.
Step-by-step guide to cancelling Restore Hyper Wellness
Follow these procedures in order to cancel your membership and halt all recurring charges. Your choice of cancellation method depends on how you enrolled and which platform manages your account.
Cancel via the Restore website or mobile app
This is the fastest and most documented cancellation route.
- Log into your Restore account at restore.com or open the Restore mobile app using your registered email address and password.
- If you have forgotten your password, click "Forgot Password" and follow the email link to reset it. Check your spam folder if you do not receive the reset email within 5 minutes.
- Navigate to your account dashboard and select "Account Settings," "My Memberships," "Subscriptions" or "Billing"-the exact label varies by app version.
- Look for a section displaying your active membership status and next billing date.
- Select the active membership you wish to cancel and tap "Cancel Membership," "Manage Subscription" or "End Membership."
- Restore's Terms of Service explicitly permit cancellation via the website or app at any time. Take a screenshot of this confirmation page for your records.
- Review any notice period or final billing date displayed on screen.
- Some memberships require 7 days' notice before the cancellation takes effect; others terminate immediately. Note this date.
- Confirm the cancellation by clicking the final "Confirm Cancellation" or "Yes, Cancel My Membership" button.
- The system will display a confirmation message with a cancellation reference number or date. Screenshot or save this page.
- Check your email within 2 hours for a cancellation confirmation email from Restore.
- This email is your legal proof of cancellation. Save it permanently and download a PDF copy to your device or cloud storage.
Cancel via email or customer support
If you cannot access the app or website, or if your account appears locked, contact Restore's support team directly.
- Locate Restore's customer support email address on their website footer or in previous communications.
- Typical support email addresses follow the format [email protected] or [email protected]. Do not guess; verify the address on the official website.
- Compose an email with the subject line "Membership Cancellation Request - [Your Full Name]" and include the following information:
- Your full name as registered on the account.
- Your registered email address and phone number.
- Your membership account number (visible in your billing emails or app).
- Your current membership tier (monthly, annual, corporate, etc.).
- A clear statement: "I request immediate cancellation of my Restore membership effective [today's date or your preferred cancellation date]."
- Optionally, a brief reason for cancellation (e.g., relocation, unused membership) to help Restore understand your decision.
- Send the email from the same email address registered with Restore so support can verify your identity.
- Do not send from a different email address, as Restore may not action the request.
- Wait for a confirmation email from Restore within 1-2 business days.
- If you do not receive a response within 3 business days, escalate via Yafee's guidance on dispute procedures (see the section below on common mistakes and next steps).
- Reply to the confirmation email with a thank you and request written confirmation of the cancellation date and final billing date.
- This creates a clear paper trail if future charges appear on your account.
Cancel at a Restore studio in person
If you have access to a Restore studio location and prefer face-to-face cancellation, visit during business hours.
- Bring a form of identification (passport, NRIC or driver's license) and proof of membership (printed confirmation email or app screenshot showing your account).
- The front desk may ask for these to verify your identity before processing the cancellation.
- Request to speak with a membership manager or front desk staff and clearly state your intention: "I want to cancel my membership effective today."
- Do not be swayed by offers to freeze or pause the membership if cancellation is your firm intention.
- Ask the staff member to provide a written cancellation receipt or confirmation slip showing the cancellation date and your name.
- This is critical evidence if disputes arise later. Do not leave without it.
- Request that the staff member email you a cancellation confirmation to your registered email address immediately or within 24 hours.
- Verbal confirmations alone are not sufficient; you need documented proof.
Refunds and final billing after cancellation
Your refund eligibility depends on your membership type, how much you have paid upfront and whether the 14-day cooling-off period applies. Yafee recommends understanding these timelines to avoid surprise charges.
Monthly flex memberships
If you enrolled in a month-to-month membership and cancel mid-cycle, you are entitled to a prorated refund for any unused days in your current billing period. For example, if your monthly membership costs $120 and you cancel on the 10th day of a 30-day billing cycle, you should receive a refund of approximately $80 for the remaining 20 days. Restore typically processes this refund to your original payment method (credit card or bank account) within 5-10 business days after the cancellation is finalised. Monitor your bank account during this window to confirm the refund has arrived.
Pre-paid (3-month and annual) memberships
If you paid upfront for a 3-month or annual membership, your refund depends on the contract terms and whether you are within the 14-day cooling-off period. If you cancel within 14 days of purchase and have not used any services, you are entitled to a full refund under the CPFTA. If you cancel after 14 days, Restore may deduct a cancellation fee or forfeit the entire remaining balance, depending on their stated terms. Review your membership agreement for the exact refund formula. If the fee appears unreasonable (e.g., forfeiting 100% of a 12-month annual plan when you cancel after 1 month), you can dispute it with CASE or your bank.
Timeline for refund processing
Restore processes approved refunds within 5-10 business days. If you do not see the refund in your account within 14 days, contact Restore support and request a refund status update with a transaction reference number. If Restore refuses to refund you after you have followed the correct cancellation procedure, file a dispute with your bank or escalate to CASE.
Common mistakes and how to avoid them
Many consumers inadvertently delay their cancellation or weaken their position by overlooking simple procedural steps. Take heart-these mistakes are easily preventable if you follow these guidelines carefully.
Mistake 1: failing to cancel through the official channel
Sending a casual message via social media or leaving a note at a studio does not legally constitute cancellation. Restore's Terms of Service specify cancellation procedures-typically via the website, app or formal email. Use only these channels so you have documented proof. A post on Instagram or a verbal request to a front-desk receptionist is not sufficient evidence if a dispute arises later.
Mistake 2: not saving your cancellation confirmation
Screenshot or download every cancellation confirmation email, reference number and receipt. If Restore disputes your cancellation claim or continues charging you, these documents are your primary evidence. Store them in a cloud folder (Google Drive, OneDrive) and on your personal device for backup. Do not rely solely on email; email can be deleted, archived or lost.
Mistake 3: cancelling via the payment app instead of the membership app
Some consumers cancel their automatic payment in their bank app or Apple Pay, believing this cancels the membership. This is incorrect. Disabling the payment method may block one charge, but Restore will mark your account as delinquent and may attempt re-collection or pass your account to a debt collector. Always cancel the membership directly through Restore's platform, then confirm the cancellation with your bank.
Mistake 4: not waiting for a written cancellation email
If you cancel via the website and see an on-screen confirmation, do not assume the process is complete. Always wait for a confirmation email from Restore. If you do not receive one within 2-4 hours, contact support immediately to confirm the cancellation was processed. Verbal or on-screen confirmations alone are weaker evidence than a timestamped email.
Mistake 5: attempting to cancel during a promotional freeze or hold period
Some memberships impose a "freeze" or promotional lock-in period (e.g., "You cannot cancel for 60 days after signup if you used a promotional code"). Check your membership agreement for any such restrictions. If you are in a freeze period, you may need to wait until it expires before cancelling without penalty, or you may be charged an early cancellation fee. Yafee advises reading the fine print before enrolling to avoid these traps entirely.
What to do after cancellation
Cancellation is not truly complete until you have verified that all charges have stopped. Follow these steps to ensure finality and protect yourself from surprise billing.
Monitor your bank statements
For the next 2-3 billing cycles after your cancellation date, review your bank and credit card statements for any charges from Restore. If you see a charge after your cancellation date, this is a breach of contract and an unauthorised transaction. Document the date, amount and transaction reference number.
Verify your account status online
Log back into your Restore account 3-5 days after cancellation and check that your membership status now shows "Cancelled" or "Inactive." If the status still displays "Active" or "Pending Renewal," contact support immediately and ask for clarification. A mismatch between the support team's verbal confirmation and your actual account status is a red flag.
Request a written cancellation letter
Email Restore support and ask for a formal letter or document confirming your cancellation date, final billing date and the end of all future charges. Include this letter in your records. It strengthens your position if you later need to dispute a charge or escalate to your bank or CASE.
Disable auto-login and two-factor authentication
If you no longer intend to use Restore services, you may opt to disable your account access. Some platforms allow you to deactivate your login credentials after cancellation. This is optional but adds a layer of security and prevents accidental re-enrollment.
When to escalate: dispute procedures and next steps
If Restore refuses to process your cancellation or continues billing you after you have followed the correct procedure, you have formal escalation options in Singapore.
Step 1: attempt internal resolution with Restore
Send a formal demand email to Restore's support team using registered or tracked email (if available) or through your bank's messaging system. State clearly: "I request immediate reversal of all charges made after [cancellation date]. Please confirm in writing that my membership is cancelled and no further charges will be made." Allow 7 business days for a response. If Restore does not reply or refuses, proceed to Step 2.
Step 2: file a chargeback with your bank or card issuer
Contact your bank immediately and report the charges as unauthorised. Provide your bank with copies of: your cancellation confirmation email, the cancellation date, the disputed charges and your cancellation request email to Restore. Your bank will investigate and, if your claim is valid, reverse the charges within 30-90 days and issue a refund to your account. Most banks in Singapore (DBS, OCBC, UOB, Maybank, Standard Chartered, etc.) have dedicated dispute teams for this purpose.
Step 3: escalate to the consumer association of singapore (CASE)
If your bank chargeback fails or Restore disputes the refund, file a formal complaint with CASE. CASE is a statutory body that mediates consumer disputes at no cost to you. Submit your complaint online at www.case.org.sg with copies of all relevant documents: membership agreement, cancellation confirmation, emails, bank statements and chargeback correspondence. CASE will contact Restore and attempt to resolve the dispute. If mediation fails, CASE can refer your case for further action.
Step 4: consider legal action or regulatory escalation
If the disputed amount is substantial (typically above $5,000 SGD) and Restore refuses to cooperate, consult a contract lawyer in Singapore about pursuing civil action or regulatory complaints to the Monetary Authority of Singapore (MAS) if payment processing is involved. Most minor disputes (under $1,500 SGD) are resolved through CASE or bank chargebacks without legal escalation. Yafee recommends attempting Steps 1-3 thoroughly before considering legal proceedings, as they are faster and more cost-effective.
Comparison: cancellation methods and outcomes
Evaluate the cancellation route that best suits your situation and desired outcome.
| Cancellation method | Ease of use | Speed to completion | Evidence quality | Best for |
| Website or app (recommended) | Easy; self-service | Instant (1-2 hours for email confirmation) | Excellent; timestamped and digital | First choice for all cancellations |
| Email to support | Moderate; requires composition and waiting | 1-3 business days | Good; formal record but slower | When website access is unavailable |
| In-person at studio | Moderate; requires travel and staff availability | Same day (1-2 hours for email follow-up) | Moderate to good if staff provide receipt | When urgent or app is malfunctioning |
| Phone call to support | Easy but risky | Immediate verbal confirmation | Poor; no written proof unless call is recorded | Only as backup; always follow with email |
| Social media or messaging apps | Easy but ineffective | Variable; depends on response | Weak; informal and not binding | Not recommended; use only to escalate after formal methods fail |
The website or app method provides the strongest evidence and fastest resolution. Use it as your primary cancellation route. If the website is unavailable, follow up with email to support immediately. Avoid relying solely on phone calls or social media messages, as these create disputes later.
Restore Hyper Wellness contact details and cancellation address
Restore Hyper Wellness operates globally with a Singapore corporate office. If you need to contact the company directly for cancellation enquiries or disputes, use the following channels.
Global support email: [email protected] or [email protected] (verify on the official website)
Singapore corporate office address: Restore Global Group Pte. Ltd., Singapore Global Main Office (exact address: check the company's registered office details on ACRA-the Accounting and Corporate Regulatory Authority-at www.acra.gov.sg)
Website: www.restore.com
Escalation (Singapore consumer complaints): Consumer Association of Singapore (CASE), 101 Cecil Street, #05-02 Frasers Tower, Singapore 069534. Telephone: 6100 0315. Website: www.case.org.sg
When sending any formal correspondence, use registered or tracked post if available, and always retain proof of delivery. For urgent disputes, email is faster; always send from the same email address registered with Restore and request a read receipt.
Summary and next steps
Cancelling your Restore Hyper Wellness membership in Singapore is your right under the Consumer Protection (Fair Trading) Act, and the process is straightforward if you follow the correct procedure. The key is to cancel through Restore's official channel (website, app or formal email), save all confirmation documents and monitor your bank account for 2-3 cycles after cancellation to ensure all charges cease. If Restore continues billing you or refuses to process your cancellation, you have explicit escalation options: bank chargeback, CASE mediation and, as a last resort, legal action. Yafee has helped thousands of consumers cancel unwanted memberships and recover unauthorised charges by following this exact framework. Your financial security depends on taking action promptly and documenting every step. Do not delay-begin your cancellation today using the method that best suits your situation, and keep all evidence until your final refund has cleared. Yafee remains your trusted resource for contract guidance and consumer protection in Singapore.
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