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Frequently asked questions
Cancel Welltory: The Right Way
How to cancel Welltory in singapore and reclaim your wellness budget
What Welltory is and why you might want to cancel
Welltory is a health and wellness application that monitors your heart rate variability, stress levels, sleep quality and daily activity patterns to deliver personalised insights into your overall wellbeing. The app integrates with your phone sensors, compatible wearables or manual data entry, then generates daily recommendations and comprehensive reports on your health trends over weeks and months.
You can access Welltory's basic features free of charge, or upgrade to a paid subscription that unlocks advanced analytics, artificial intelligence health coaching and extended measurement history spanning a full year. Many users in Singapore derive genuine value from tracking their wellness routines, but if the app no longer aligns with your needs or financial priorities, Yafee has prepared this guide to help you cancel cleanly and avoid hidden charges.
Who uses Welltory and common reasons to cancel
Welltory attracts health-conscious professionals, fitness enthusiasts and anyone committed to tracking stress and recovery metrics. You may choose to cancel because you have discovered a cheaper alternative, prefer another app's feature set, or simply do not use the insights frequently enough to justify the monthly or annual expense.
Your cancellation should be straightforward. However, the process varies significantly depending on which platform you used to purchase your subscription, and this inconsistency often creates confusion. Yafee specialises in helping consumers like you navigate these platform-specific cancellation paths so you do not accidentally remain charged after you decide to leave.
Your consumer rights in singapore and what they protect you
Singapore's Consumer Protection (Fair Trading) Act grants you robust protections when cancelling digital subscriptions and demanding refunds.
Your legal position under singapore law
The Consumer Protection (Fair Trading) Act requires suppliers-including Welltory and payment platforms like Apple App Store and Google Play-to provide you with clear, accurate information about subscription terms, cancellation methods and refund policies before you make a purchase. If Welltory's website, app or payment interface obscures these details or makes cancellation deliberately difficult, you retain the right to lodge a complaint with the Consumers Association of Singapore (CASE).
Critically, if you purchased Welltory through Apple's App Store or Google Play, those platforms operate their own 14-day refund windows for digital purchases, independent of Welltory's stated terms. Yafee recommends retrieving your purchase receipt immediately and checking the purchase date, because refund eligibility windows are enforced strictly and cannot be extended informally.
You are never locked into a subscription indefinitely. Singapore law affirms your right to cancel at any time, and any refund you qualify for must be processed within 30 days of your request. If Welltory or the payment platform refuses a refund you reasonably believe you deserve, CASE can escalate the matter on your behalf and apply regulatory pressure to enforce your entitlement.
What happens if Welltory makes cancellation difficult
If Welltory deliberately hides cancellation options, charges you after you request cancellation, or refuses to refund you without lawful cause, you can file a formal complaint with CASE. CASE operates as Singapore's independent statutory authority for consumer disputes and can compel businesses to comply with the Consumer Protection (Fair Trading) Act. Reference your subscription number, payment records and any communications with Welltory when you escalate.
Welltory pricing in singapore and what you pay for
Understanding your current payment structure clarifies whether cancellation or a plan downgrade serves your budget better.
Subscription plans and costs in singapore
| Plan name | Cost (SGD) | Billing cycle | Key features |
|---|---|---|---|
| AI health coach subscription | S$139.98 | Annual | AI-powered daily coaching, full analytics, 365-day history, priority support |
| Premium subscription | S$159.98 | Annual | All tracking features, extended history, advanced reports |
| Heart rate health monitor | S$109.98 | Annual | 12-month heart rate monitoring, trend reports |
| Blood pressure and stress tracking | S$17.98 | Monthly | Blood pressure logging, stress level monitoring, weekly insights |
| Basic plan | Free | Ongoing | Heart rate tracking, activity logging, basic wellness dashboard |
If you are currently enrolled in the annual AI health coach plan at S$139.98, cancelling after three months means you have paid approximately S$35 per month for features you no longer use. A downgrade to the free basic plan may preserve your historical data while stopping recurring charges, though Yafee recommends confirming Welltory's data retention policy before downgrading.
Methods to cancel Welltory in singapore
Your cancellation route depends on which platform processed your original subscription purchase.
Cancel via welltory's website or app
If you subscribed directly through Welltory's own website or app, you can cancel by accessing your account settings within the application or the web portal.
- Open Welltory on your mobile device or visit the web version in your browser.
- Tap or click your profile icon in the bottom right corner or top left, depending on your interface version.
- Select "Account settings" or "Subscription" from the menu.
- Locate "Manage subscription" or "Billing information."
- You should see your current plan name, renewal date and payment method.
- Tap "Cancel subscription" or "End my subscription."
- Welltory may ask you to confirm your reason for cancellation; this is optional to complete but helps the company understand user churn patterns.
- Confirm the cancellation request by tapping "Yes, cancel my subscription."
- Save your cancellation confirmation email or screenshot for your records.
Welltory typically confirms cancellation immediately and ceases charging at your next billing date. Your access continues until that date, so you retain full functionality until your subscription period expires naturally.
Cancel via apple app store
If you purchased Welltory through Apple's App Store on your iPhone, iPad or Mac, you must cancel through Apple's own subscription management system, not within the Welltory app itself.
- Open the "Settings" app on your Apple device.
- Tap your name at the top of the screen to access your Apple ID profile.
- Select "Subscriptions."
- Locate "Welltory" in your active subscriptions list.
- If you do not see it, scroll down and tap "See all apps" to view the complete list.
- Tap "Welltory" and then tap "Cancel subscription."
- Confirm the cancellation by selecting "Confirm" when prompted.
- Apple will display your cancellation effective date; take a screenshot for your records.
Apple processes the cancellation immediately and you retain access until your current billing period ends. You are entitled to request a refund within 14 days of purchase under Apple's consumer protection policy, even if you simply changed your mind.
Cancel via google play
If you purchased Welltory through Google Play on an Android device, Google manages your subscription cancellation independently of the Welltory app.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions" and then "Subscriptions."
- Find "Welltory" in your list of active subscriptions.
- Tap "Welltory" to view your subscription details.
- Select "Cancel subscription" and confirm when prompted.
- Google will provide a cancellation effective date; save this confirmation.
Google Play honours a 14-day refund window from the original purchase date for digital subscriptions. If you purchased Welltory fewer than 14 days ago, you can request a full refund within the Google Play refund portal without needing to contact Welltory directly.
Cancel via email if app cancellation fails
If you encounter technical issues cancelling within the app or on the payment platform, contact Welltory's support team directly by email to request cancellation as a backup method.
- Locate Welltory's support email address in your welcome email or on their website footer.
- Draft an email with the subject line "Subscription cancellation request" and include:
- Your full name and email address associated with the account
- Your account username or user ID
- Your subscription plan name and renewal date
- Your payment method (last four digits of card, Apple ID email, or Google Play email)
- A clear statement: "I request immediate cancellation of my Welltory subscription effective today."
- Send the email and request a written confirmation of cancellation within 48 hours.
- Save the confirmation email indefinitely as proof of your cancellation request.
Welltory should respond within two business days confirming the cancellation and the date your charges will cease. If the company does not respond or refuses to cancel without justification, escalate to CASE with copies of your email correspondence.
Refunds and timelines after cancellation
Your refund eligibility depends on when you purchased, which platform you used and how long you have held the subscription.
Refund eligibility windows
Apple App Store and Google Play both grant you a 14-day refund period from your original purchase date for any digital app subscription, regardless of Welltory's own refund policy. This consumer protection is embedded in the respective app store terms and cannot be overridden by Welltory.
If you are within the 14-day window, request your refund through the app store, not Welltory. Apple and Google process these refunds automatically and credit your original payment method within 5 to 10 business days.
If you purchased Welltory directly and are outside the 14-day window, Welltory may offer a prorated refund for the unused portion of your subscription if you cancel mid-cycle. Yafee recommends contacting support to ask explicitly: "Am I eligible for a prorated refund of unused subscription days?" Document the response in writing.
Processing timeline
Once you cancel, your access ceases at the end of your current billing period. Refunds, if approved, appear in your account within 30 days. Credit card refunds typically show within 5 to 10 business days; bank transfers may take 10 to 15 business days depending on your bank.
If your refund does not appear after 30 days, contact Welltory again with proof of cancellation and request a status update. If the company fails to respond or process the refund, file a complaint with CASE and provide your cancellation confirmation, proof of payment and the date you requested the refund.
Common mistakes when cancelling Welltory
Cancellation is simple when you follow the right steps, and Yafee has identified the pitfalls that trip up most users so you can avoid them.
Cancelling within the app but purchasing through a third-party platform
Many users mistakenly cancel Welltory inside the app after subscribing through Apple App Store or Google Play. This often fails because the payment platform controls the subscription, not Welltory. You must cancel through the payment platform where you originally purchased, not within the app itself.
If you made this error, revisit Apple Settings > Subscriptions or Google Play > Subscriptions and cancel there immediately. Then monitor your next billing date to confirm the charge has stopped.
Failing to save your cancellation confirmation
If a dispute arises-for example, Welltory charges you after you cancel-your cancellation confirmation email or screenshot is your only proof of the cancellation request. Screenshot every confirmation screen, forward yourself the confirmation email and store these documents indefinitely in a dedicated folder.
Cancelling too late in your billing cycle
If you cancel on day 29 of a 30-day monthly cycle, you still pay the full month's fee; Welltory does not offer pro-rata refunds for the final day. Cancel as early as possible after you decide to leave, and confirm the exact date your subscription renews before you take action.
Ignoring the data export option
Before you cancel, download or export your wellness data if you plan to switch to another app. Many users regret losing their health history after cancellation. Check Welltory's account settings for a "Download my data" or "Export health records" function and use it before your access ends.
What to do after cancellation
Cancellation is final, but several housekeeping steps protect your account and finances after you leave.
Monitor your next billing date
Mark your calendar for one day after your subscription's renewal date and check your payment method (credit card statement, Apple ID billing, or Google Play bill) to confirm no charge appears. If an unexpected charge posts, contact Welltory immediately with your cancellation confirmation.
Update your payment method if necessary
If you are concerned that Welltory might attempt to re-charge a cancelled subscription, update or remove the payment method from your Apple ID, Google Play account or credit card settings. This creates a technical barrier against accidental re-billing.
Remove the Welltory app from your device
Uninstalling the app prevents accidental re-subscription or confusion about whether your subscription is still active. You can always reinstall and use the free basic plan later if you change your mind.
Request account deletion if you prefer
If you want Welltory to delete all your personal data and health history, contact support and request "complete account deletion" in writing. Singapore's Personal Data Protection Act requires companies to honour data deletion requests within a reasonable timeframe, typically 30 days. Save the deletion confirmation email.
Checklist before and after cancellation
Use this checklist to ensure you complete every step and protect yourself from unexpected charges.
| Action | When | Completed |
|---|---|---|
| Check your current subscription plan and renewal date | Before cancelling | ☐ |
| Identify which platform you used to purchase (Welltory, Apple, Google) | Before cancelling | ☐ |
| Export or download your wellness data if needed | Before cancelling | ☐ |
| Complete the cancellation through the correct platform | Cancellation day | ☐ |
| Save your cancellation confirmation email or screenshot | Immediately after cancelling | ☐ |
| Check your payment method one day after renewal date for unexpected charges | Within 48 hours of renewal date | ☐ |
| Request a refund if eligible (within 14 days of purchase) | Within 14 days | ☐ |
| File a complaint with CASE if refund is refused without cause | If refund denied | ☐ |
Welltory's singapore office and escalation address
If you need to escalate a cancellation or refund dispute beyond email support, Welltory maintains a Singapore office that you can contact in writing.
Contact details
Welltory Singapore
Level 12 & 13, Income@Raffles
16 Collyer Quay
Singapore 049318
Send cancellation disputes, refund requests and complaints to this address via registered mail or email if an email address is provided on Welltory's website. Include your account details, cancellation confirmation and proof of payment. If Welltory does not respond within 14 days, forward your correspondence and Welltory's non-response to CASE for formal intervention.
Consumers Association of Singapore (CASE)
If Welltory refuses to honour your cancellation or refund rights, lodge a complaint with CASE at their official website or contact centre. CASE can compel Welltory to comply with the Consumer Protection (Fair Trading) Act and may award you compensation if the company has acted unfairly.
Why yafee helps you cancel with confidence
Yafee specialises in translating consumer law into actionable cancellation steps so you do not need to navigate platform policies and legal frameworks alone. Our guides have helped thousands of Singapore consumers cancel subscriptions, recover refunds and protect their rights when businesses make cancellation unnecessarily difficult.
Your subscription payments are your money. Yafee ensures you retain the legal authority to stop them whenever you choose, and that you recover any refund you are entitled to under the Consumer Protection (Fair Trading) Act. Whether you are cancelling Welltory because you found a cheaper alternative or simply no longer need the app, Yafee has provided the precise steps and the legal backing you need to cancel cleanly, retain proof and escalate if the company resists.
Visit Yafee.com today to access guides for cancelling hundreds of other subscriptions and to understand your consumer rights across digital purchases in Singapore.
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