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Frequently asked questions
Cancel Reverse Health: The Right Way
How to cancel Reverse Health in singapore and protect your consumer rights
What Reverse Health is and how it works
Reverse Health is a digital wellness subscription service that combines personalised coaching, meal plans, fitness programs, and health tracking into a mobile app and web platform. You access curated content designed to support weight loss and chronic health improvement, billed either directly through their website or via your app store (Apple App Store or Google Play). The service operates under Latvian ownership through Reverse Health, SIA, though it markets globally to users in Singapore who pay in SGD.
The platform functions as a wellness app rather than a clinical treatment tool. You receive access to meal recipes, customisable fitness content, health metrics tracking, and direct coaching support via the app interface.
Pricing and subscription plans
Reverse Health offers tiered subscription plans at varying price points. Check your app store directly for current SGD pricing in your region. Plans typically range from monthly to annual commitments, with annual subscriptions offering discounted per-month rates.
| Plan type | Billing cycle | Key features |
|---|---|---|
| Monthly access | Every 30 days | Full app access, meal plans, coaching |
| Annual access (best value) | Once per year | Full app access, meal plans, coaching with discount applied |
| Trial period | Typically 7 to 14 days | Limited or full access depending on promotional offer |
Take a screenshot of your plan details before cancelling, as this serves as proof of your subscription terms. This step protects you if a refund dispute arises later and you need to escalate with Yafee or a consumer authority.
How billing works
Your payment is charged either monthly or annually depending on your selected plan. Reverse Health continues to bill you on each renewal date until you actively cancel your subscription. If you signed up via an app store, the billing relationship exists between you and the app platform (Apple or Google), not directly with Reverse Health.
Why you might want to cancel Reverse Health
Understanding your cancellation reasons helps you decide whether to cancel outright or explore alternative solutions.
Common reasons for cancellation
Many users cancel because the service does not align with their health goals or lifestyle. Others find the personalised coaching less effective than expected, or they prefer working with a qualified nutritionist or personal trainer instead. Some discover that app-based accountability does not suit their personality, while others cannot sustain the financial commitment alongside other expenses.
Cost is a frequent factor. Subscription fatigue accumulates when multiple digital health, fitness, and wellness services compete for your monthly budget. If Reverse Health duplicates features you already get from another app or gym membership, cancellation becomes the logical choice.
Technical issues, poor user experience, or lack of responsive customer support can also push you toward ending your subscription. Unexpected charges or billing errors similarly justify immediate cancellation and a refund request.
When to contact support instead
If you are unhappy but still interested in the service, contact Reverse Health support first via [email protected] to explore whether a pause, plan downgrade, or temporary suspension is available. Sometimes companies offer retention discounts or plan adjustments that address your concern without requiring cancellation.
Your consumer rights and legal protections in singapore
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you when purchasing subscription services, even from overseas companies. This legislation establishes your baseline rights and sets out the remedies available if the company breaches its obligations to you.
What the consumer protection (Fair trading) act guarantees
Under the CPFTA, Reverse Health must not engage in unfair practices when selling or billing you. Unfair practices include false or misleading representations about the service, hidden charges that are not clearly disclosed at the point of sale, and unilateral changes to terms without your consent or adequate notice.
You also have the right to transparent refund and cancellation policies. The company must disclose its cancellation process clearly before you subscribe. If Reverse Health charges you without providing the service you contracted for, or if the service ceases to work, you can seek a refund under the CPFTA and Singapore's Distance Selling Regulations.
Your legal position
You have the right to cancel your Reverse Health subscription at any time, subject to the company's stated cancellation policy. If you signed up within the last 14 days and the service does not meet your expectations, you may be entitled to a full refund under consumer cooling-off protections. If Reverse Health refuses to refund or acknowledges a billing error, you can escalate your complaint to the Consumers Association of Singapore (CASE), which investigates disputes on your behalf at no cost.
If Reverse Health has charged you fraudulently, used misleading marketing, or breached the CPFTA in any other way, you can pursue a formal complaint with CASE or the Info-communications Media Development Authority (IMDA). Yafee recommends documenting all communications and billing records before escalation, as these become your evidence.
How to cancel Reverse Health
Your cancellation method depends on whether you subscribed directly via Reverse Health's website or through an app store platform. Both routes are straightforward, but the steps differ slightly.
Step 1: gather your account information
Before you start, collect the following documents and information:
- Your Reverse Health email address or username
- Your password (or reset it if you cannot remember it)
- Screenshots of your current plan, billing date, and most recent charge
- Any transaction receipts from your bank or payment method
- The email address you used to sign up
This information protects you if a dispute arises. Yafee advises keeping these details in a dedicated cancellation file.
Step 2: log in to your Reverse Health account
- Open the Reverse Health app or visit the website in your web browser.
- Enter your email address and password.
- If you cannot remember your password, click "Forgot password?" and follow the reset email sent to your inbox.
- Once logged in, navigate to your account settings or profile menu (usually located in the top right corner or bottom menu).
Step 3: access your subscription settings
- Look for a "Subscription", "Billing", "My Plan", or "Membership" section in your account menu.
- Click on this section to view your active subscription details.
- You will see your current plan type, next billing date, and payment method.
- Take a screenshot of this screen before proceeding.
Step 4: cancel through the app or website
- Within your subscription settings, locate a "Cancel subscription" or "Manage subscription" button.
- Click this button and review any final terms or cancellation warnings Reverse Health displays.
- Confirm your cancellation by clicking "Yes, cancel my subscription" or similar confirmation text.
- You will receive an immediate cancellation confirmation on screen and via email.
- Save this email confirmation for your records.
Consequently, your subscription ends at the end of your current billing period. You retain access to the app until that date, after which your account is deactivated.
Step 5: cancellation via apple app store or google play
If you subscribed through an app store rather than Reverse Health's direct website, you must cancel through the platform you used to subscribe.
For Apple App Store (iOS):
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions".
- Find and tap "Reverse Health".
- Tap "Cancel subscription" and confirm your cancellation.
- You will receive a cancellation confirmation email from Apple.
For Google Play (Android):
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions", then "Subscriptions".
- Find and tap "Reverse Health".
- Tap "Cancel subscription" and confirm.
- Google Play will send you a cancellation confirmation email.
In accordance with app store policies, your subscription cancels at the end of your current billing period. The app remains accessible until that renewal date passes.
Step 6: confirm your cancellation
- Check your email inbox (and spam folder) for a cancellation confirmation from Reverse Health or your app store within 5 to 10 minutes.
- Open this email and verify that your subscription is marked as "Cancelled" or "Terminating at end of billing period".
- Forward this email to yourself or save it as a PDF.
- Note the cancellation confirmation number if one is provided.
- Verify that no further charges appear on your next billing date.
Yafee recommends setting a calendar reminder for two days after your final billing date to check your bank or payment method, ensuring no unexpected charge occurred.
Refunds and billing after cancellation
Your refund eligibility depends on when you cancel and the circumstances surrounding your request.
Refund eligibility and timelines
If you cancel within 14 days of your initial subscription (your consumer cooling-off period under Singapore law), you are entitled to a full refund of your payment, provided you have not substantially used the service. Submit your refund request via email to [email protected] with your cancellation confirmation number and the reason for your request.
If you cancel after 14 days, you are not automatically entitled to a refund for the current billing period. However, if Reverse Health has overcharged you, failed to deliver the service, or breached its terms, you can request a refund and justify your claim with evidence. Yafee strongly advises documenting all technical failures, billing errors, or instances where Reverse Health did not provide the advertised features.
Refunds typically process within 5 to 10 business days once approved by Reverse Health. The money returns to your original payment method (credit card, debit card, or PayPal account). If your refund does not arrive within 15 business days, contact your bank or payment provider to investigate the transaction.
What happens after your cancellation is complete
Your access to Reverse Health ends at the end of your current billing period. You can log in and use the app until your renewal date, at which point your account is deactivated. Any data, progress records, or custom meal plans you created within the app are typically deleted once your account is permanently closed, unless Reverse Health's privacy policy permits longer retention for backup purposes.
No further charges will be applied to your payment method once your cancellation is processed and confirmed. If a charge appears after your cancellation confirmation date, this is a billing error. Contact Reverse Health immediately at [email protected] with screenshots of your cancellation confirmation and the erroneous charge.
Common mistakes to avoid when cancelling
Cancelling your subscription is straightforward, but a few missteps can create refund disputes or delayed account closure. Stay alert and you will navigate the process smoothly.
Mistake 1: cancelling through the wrong channel
If you subscribed via the Apple App Store, you must cancel through your Apple account settings, not through Reverse Health's website. Similarly, Google Play subscriptions must be cancelled through Google Play, not the app itself. Attempting to cancel through the wrong channel often fails silently, leaving your subscription active and your account charged on the next renewal date.
Mistake 2: not taking screenshots before cancelling
Screenshots of your plan, billing date, and next charge serve as your proof if a dispute arises. Reverse Health may claim it has no record of your subscription or billing terms once your account is deleted. Your screenshots protect you when escalating a complaint to Yafee, CASE, or your bank's dispute resolution team.
Mistake 3: assuming access ends immediately
Cancellation does not terminate your access the moment you click "Cancel". Instead, you retain access until the end of your current billing period. If your next renewal date is 25 days away, you have 25 days of remaining access. Plan accordingly if you expect immediate account closure.
Mistake 4: ignoring billing confirmation after cancellation
Always verify that no charge appears on your next billing date. Some subscription services delay the cancellation flag in their system, resulting in a surprise charge. Check your bank statement or payment app within 2 to 3 days after your expected final renewal date. If an unexpected charge occurs, contact Reverse Health and your bank immediately.
Mistake 5: not keeping cancellation records
Save your cancellation confirmation email, the cancellation number, and screenshots of your subscription details. If Reverse Health later claims your account was never cancelled, these records prove otherwise. Yafee advises storing these documents in a dedicated folder or cloud backup.
What to do if Reverse Health refuses to cancel or refund
If Reverse Health does not respond to your cancellation request, continues to charge you after your cancellation, or refuses to issue a refund you believe you are entitled to, you have formal escalation channels available.
Contact Reverse Health support directly
Send an email to [email protected] with the subject line "Cancellation dispute" or "Refund request". Include your account email, subscription details, screenshots of your subscription and billing records, and a clear explanation of the issue. Request a response within 5 business days. Keep a copy of this email for your records.
Escalate to the consumers association of singapore
If Reverse Health does not respond or refuses your cancellation or refund request, lodge a formal complaint with CASE (Consumers Association of Singapore). CASE investigates consumer disputes at no cost and can pressure the company to resolve your issue. You can file a complaint online at case.org.sg or by phone at +65 6100 0315. Provide CASE with all documentation: your email to Reverse Health, screenshots of your subscription and charges, cancellation confirmation (if you have one), and a detailed description of your complaint.
Charge dispute with your bank or payment provider
If Reverse Health charged you without authorisation or refused to refund a charge after 14 days (and you have evidence the service was defective), you can initiate a chargeback dispute with your bank or payment provider (Visa, Mastercard, PayPal, etc.). Provide your bank with all the evidence: screenshots, emails, cancellation confirmation, and a written summary of the dispute. Your bank will investigate and may reverse the charge in your favour.
Nevertheless, chargebacks are a last resort. File a complaint with CASE first, as this often resolves disputes faster and without the risk of Reverse Health closing your account permanently or blocking future access to their service.
Comparison: keeping versus cancelling Reverse Health
Before you finalise your cancellation, consider whether you are solving the right problem. This comparison helps you decide.
| Factor | Keep your subscription | Cancel your subscription |
|---|---|---|
| Cost concerns | Request a plan downgrade or pause | Cancel if you cannot afford it or duplicate services exist |
| Service quality | Give it 4 more weeks or contact support | Cancel if it has consistently failed to deliver |
| Motivation and use | Recommit to using the app weekly | Cancel if you have lost interest or do not use it |
| Health goals achieved | Use it for maintenance or progress tracking | Cancel if you no longer need structured guidance |
| Technical or billing issues | Allow 5 business days for support response | Cancel and request a refund if unresolved |
After cancellation: next steps and what to monitor
Once your cancellation is confirmed, take these steps to protect yourself and avoid future billing surprises.
Monitor your billing statements
Check your bank or payment app on your expected next renewal date to confirm no charge occurred. Set a phone reminder for this date. If a charge appears after your cancellation confirmation, contact Reverse Health immediately and escalate to CASE if they do not refund within 5 business days.
Delete the app (optional)
If you do not plan to resubscribe, delete the Reverse Health app from your phone to avoid accidentally reactivating your subscription through in-app prompts. Uninstalling also frees up device storage.
Unsubscribe from marketing emails
Reverse Health may continue to send you promotional emails after cancellation. Open one of these emails, scroll to the footer, and click the "Unsubscribe" link. This prevents them from pursuing you with retention offers or re-subscription reminders.
Review your other subscriptions
Yafee recommends conducting a monthly audit of all active subscriptions across your email accounts. Many users discover duplicate wellness, fitness, or streaming services they had forgotten about. Cancelling services you no longer use frees up significant monthly budget.
Contact information and next steps
Reverse Health is based in Latvia and operates under Latvian law, though it serves customers globally. The company has no official physical address in Singapore. Your primary contact method is email: [email protected].
If you need help or escalation
If Reverse Health does not respond to your cancellation or refund request within 5 business days, lodge a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or +65 6100 0315. CASE operates as Singapore's main consumer dispute resolution body and can pressure the company to comply with consumer protection law at no cost to you.
For billing disputes, you can also contact your bank or payment provider to initiate a chargeback. For concerns about misleading marketing or unfair practices, report the company to the Info-communications Media Development Authority (IMDA) at imda.gov.sg.
Yafee's commitment to consumer clarity
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds through clear guidance, legal frameworks, and escalation pathways. Whether you are cancelling Reverse Health due to cost, lack of use, or service failures, Yafee provides the procedural clarity and legal grounding you need to navigate the process confidently. Bookmark this guide and share it with anyone struggling to cancel their Reverse Health subscription. Yafee's mission is to empower you with information, evidence, and advocacy to protect your consumer rights.