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Cancel It Works: Step-by-Step Guide
How to cancel It Works autoship in singapore: your legal rights and step-by-step guide
What It Works is and why you might want to cancel
It Works is a direct-sales health and wellness company that distributes body wraps, skincare products and nutritional supplements to customers worldwide, including Singapore. The company operates through independent distributors and recurring autoship subscriptions that charge your account on a set schedule. When you enrol in an autoship programme, It Works continues to ship and bill you automatically until you actively cancel.
You may want to cancel your It Works subscription for several legitimate reasons. Your budget may have changed, the products may not have delivered the results you expected, you may have found an alternative supplier, or you may simply prefer to purchase products on a one-time basis rather than through recurring charges. Whatever your reason for cancellation, Singapore's consumer protection framework gives you clear legal rights. Yafee, as a contract law specialist, recognises that cancelling a subscription should be transparent and friction-free. This guide explains your consumer rights under Singapore law, walks you through every cancellation method, and sets out what happens after you submit your cancellation request.
When cancellation makes sense
Cancellation makes sense if recurring charges strain your budget, you are unhappy with product quality or results, you have switched to a competitor, or you prefer one-time purchases to subscriptions. Your right to cancel does not depend on your reason. Singapore's Consumer Protection (Fair Trading) Act recognises your autonomy as a consumer.
Why autoship programmes create friction
Autoship programmes are designed for convenience but often create barriers when you want to exit. Charges may process before you realise payment is due. Cancellation may require you to contact an independent distributor rather than It Works directly, which creates delays. If you subscribed through an app store (Apple App Store or Google Play), the cancellation process sits outside It Works' control. Yafee has observed that these structural hurdles are common across direct-sales companies, and you are not alone in finding them frustrating.
Your legal position under singapore consumer law
Singapore's Consumer Protection (Fair Trading) Act is your primary legal shield when you buy goods and services online, including autoship subscriptions.
Distance selling and your 14-day cooling-off right
When you purchase It Works products online, you enter into a distance contract. The Consumer Protection (Fair Trading) Act grants you a statutory cooling-off period of 14 calendar days from the date you receive your order. During this period, you may cancel your purchase for any reason and request a full refund. It Works must refund you within 30 days of your cancellation notice, minus any postage costs you agreed to bear upfront.
Your legal position: Your cooling-off right is unconditional. It Works cannot impose restocking fees, return postage charges (unless you requested expedited shipping), or penalties to cancel within this 14-day window. If the company refuses to honour this right, you may lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS).
To protect yourself, record the date you received your shipment. Your 14-day cancellation clock begins from delivery, not from the date you placed your order. Send your cancellation request in writing (email is acceptable) so you have a timestamped record.
Unfair contract terms and automatic renewal
The Consumer Protection (Fair Trading) Act also prohibits unfair contract terms. If It Works' autoship agreement contains one-sided or ambiguous language that makes cancellation unreasonably difficult, or if the company imposes penalties that far exceed its actual costs, you can challenge these terms as unfair.
Furthermore, any autoship or subscription programme must clearly disclose the total price, billing frequency, cancellation method and any negative option charges (recurring debits that continue unless you take action) before you agree to the subscription. If It Works failed to present these terms plainly and prominently at the point of signup, that is a breach of the Act. Yafee recommends taking screenshots of your signup page and any confirmation emails so you can prove what information It Works provided (or omitted).
Cancellation must be as easy as signup
Under the CCCS guidance on automatic renewal contracts, the process to cancel must be as simple and accessible as the process to sign up. If It Works requires you to phone a distributor, navigate multiple pages, or complete a form in order to cancel, while signup was one-click, that is potentially unfair. Document the steps you take to cancel; Yafee will help you escalate to the CCCS if you encounter unreasonable obstacles.
Methods to cancel It Works autoship
Your cancellation method depends on where and how you subscribed to It Works products.
Cancel via the It Works website or mobile app
If you signed up directly through It Works' website or official app and use the same account to manage your subscription, this is your fastest route to cancellation.
- Visit the official It Works website (itworks.com) and log into your account using your email address and password.
- If you do not remember your login details, click "Forgot Password" and follow the email recovery steps.
- Check your spam folder if you do not receive the password reset email within 5 minutes.
- Navigate to "My Account" or "Subscription Management" (menu layout varies by app version).
- On the website, this is typically in the top-right menu under your name.
- On the mobile app, look for a profile or settings icon at the bottom right.
- Select "Active Subscriptions" or "Autoship Orders" to view your current recurring orders.
- Click the order you wish to cancel and select "Cancel Subscription" or "Pause Autoship".
- Read the cancellation confirmation carefully to confirm the exact date your subscription ends.
- Confirm your cancellation in the popup window.
- It Works may offer a discount to keep your subscription; you are not obliged to accept.
- Check your email for a cancellation confirmation within 24 hours. Retain this email as proof.
Cancel through your independent distributor
If you signed up through an It Works independent distributor (rather than directly on itworks.com), you may need to contact that distributor to cancel your autoship. This process is slower but necessary if the distributor controls your account.
- Locate your distributor contact information from your original signup email or invoice.
- Email or telephone your distributor and request cancellation of your autoship subscription.
- State your full name, email address and the date you enrolled.
- Request written confirmation of the cancellation within 5 business days.
- If your distributor does not respond within 7 days, email It Works' customer service directly at the address provided below.
- Retain all correspondence with your distributor and It Works.
Cancel a subscription purchased through apple app store
If you subscribed via the It Works app on an iPhone or iPad, your subscription is managed through Apple's billing system, not It Works directly.
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the screen, then select "Subscriptions".
- Find and tap "It Works" in the list of active subscriptions.
- Tap "Cancel Subscription" and confirm the cancellation.
- Apple will show you the date your subscription ends.
- Check your Apple email for a cancellation receipt within 2 hours.
Cancel a subscription purchased through google play store
If you subscribed via the It Works app on an Android device, Google Play manages your billing and cancellation.
- On your Android phone or tablet, open the Google Play Store app.
- Tap your profile icon in the top right corner and select "Subscriptions".
- Choose the It Works subscription you wish to cancel.
- Tap "Cancel subscription" and follow the on-screen prompts.
- Google will confirm the cancellation date and email you a receipt.
- Retain the Google Play email confirmation for your records.
Cancel by post or phone (direct contact method)
If you encounter technical issues with the above methods or do not receive confirmation, contact It Works' customer service directly.
- Compose a cancellation letter or email that includes:
- Your full name and email address.
- Your It Works customer or account number (found on your invoice).
- The date you enrolled in the autoship programme.
- A clear statement: "I request immediate cancellation of my autoship subscription effective immediately."
- Your preferred refund method (original payment card or bank transfer).
- Send your letter to It Works' corporate headquarters in the United States:
- It Works Global
3300 Palmetto Corporate Boulevard
Palmetto, Florida 34221
USA - Email customer service if an address is provided on the official It Works website or your invoice.
- It Works Global
- Send your cancellation request via registered mail or email to create a timestamped record.
- Allow 5 to 10 business days for It Works to process the cancellation and confirm in writing.
What happens after you cancel
Cancellation takes effect on different dates depending on your method and account status; understanding the timeline protects your budget.
Timing of cancellation and final charges
If you cancel before your next billing date, It Works will not charge you again. Your subscription ends on the date you request. However, if your billing date is imminent (within 24 hours), It Works may process a final charge before your cancellation request reaches their systems. In this case, you are entitled to a refund under the 14-day cooling-off period.
Yafee advises cancelling at least 3 to 5 business days before your scheduled billing date to avoid a final unwanted charge. Check your invoice or account page to identify your exact billing date.
Refund timeline and method
Once It Works confirms your cancellation, any charges made after your cancellation request are refunded to your original payment method within 30 days. If you paid by credit card, the refund appears as a credit on your next statement. If you paid by bank transfer or direct debit, the refund returns to your account within 5 to 10 business days.
Check your bank statement and credit card statement 30 days after your cancellation to confirm the refund has posted. If a refund does not appear, contact It Works' customer service again and provide your cancellation confirmation email.
Unsubscribe from marketing emails
Cancelling your autoship subscription does not automatically remove you from It Works' marketing email list. To stop promotional emails, click the "Unsubscribe" link at the bottom of any marketing email, or log into your account and update your communication preferences. This step is optional but recommended if you do not wish to receive future offers.
Pricing and subscription costs
It Works autoship pricing varies by product and region. The table below shows typical autoship tiers available to Singapore customers (prices in SGD).
| Product category | Typical autoship price (SGD) | Billing frequency | Cancellation fee |
|---|---|---|---|
| Body wraps (single item) | $45-$65 | Monthly | None (within 14 days) |
| Skincare bundles | $70-$120 | Monthly or bi-monthly | None (within 14 days) |
| Nutritional supplements | $35-$85 | Monthly | None (within 14 days) |
| VIP distributor packs | $150-$350 | Monthly | None (within 14 days) |
| Starter bundles | $80-$180 | One-time or monthly repeat | None (within 14 days) |
It Works is not permitted to charge cancellation fees in Singapore if you cancel within 14 days of receiving your order. After 14 days, any ongoing autoship agreement must be cancellable without penalty under the Consumer Protection (Fair Trading) Act's unfair terms rules.
Common mistakes when cancelling It Works
Most cancellation problems stem from small procedural missteps; awareness and caution prevent frustration and delay.
Mistake 1: pausing instead of cancelling
It Works offers a "Pause" option on some subscriptions, which temporarily halts orders but does not cancel the autoship agreement. If you pause for 3 or 6 months, charges resume automatically unless you cancel. If you want to stop the subscription permanently, always select "Cancel" not "Pause".
Mistake 2: assuming the distributor has cancelled your account
If you signed up through a distributor and request cancellation by email or phone, the distributor may acknowledge your request but fail to process it with It Works. Always ask for written confirmation of cancellation and track your billing to confirm no further charges occur. If a charge appears after you requested cancellation, report it to the CCCS immediately.
Mistake 3: missing the 14-day cooling-off window
Your 14-day right to cancel applies only if you have not yet received or have only recently received your order. Once 14 days have passed since delivery, you lose this unconditional right. However, you can still cancel the autoship programme itself; you simply forfeit the right to a refund for the product unless It Works has breached the contract terms.
Mistake 4: cancelling through the app store without notifying It Works
Cancelling your subscription through Apple App Store or Google Play does not notify It Works of your cancellation. It Works may still attempt to charge your account, and you will dispute the charge rather than prevent it. After cancelling through the app store, email It Works' customer service to confirm the cancellation in writing.
Mistake 5: not keeping proof of your cancellation request
Always retain email confirmations, screenshots of cancellation confirmations and any letters you send. If a dispute arises about whether you cancelled, your written proof is essential. Yafee recommends forwarding your cancellation confirmation email to your personal email address as a backup.
When to escalate to the competition and consumer commission of singapore
If It Works refuses to cancel your subscription, ignores your cancellation request or continues to charge you after you have cancelled, you have the right to lodge a formal complaint with the Competition and Consumer Commission of Singapore (CCCS).
Steps to lodge a complaint with the CCCS
- Gather all evidence: cancellation requests, confirmation emails, bank statements showing unwanted charges, and copies of the subscription terms.
- Visit the CCCS website (cccs.gov.sg) and complete the online complaint form, or download a paper form.
- Describe the issue clearly: date of cancellation request, dates of unwanted charges, and what action It Works refused to take.
- Submit your complaint within a reasonable timeframe (ideally within 3 to 6 months of the issue).
- The CCCS will investigate and contact It Works on your behalf. The company must respond within 14 days.
- If It Works breached the Consumer Protection (Fair Trading) Act, the CCCS can order refunds, compensation or corrective action.
You may also pursue a claim in the Singapore District Court if the value of your dispute exceeds SGD 5,000, or in the small claims tribunal if the value is below SGD 10,000. Yafee advises contacting a consumer advocacy centre or the CCCS for guidance before committing to court action.
Comparison: It Works vs. other direct-sales subscriptions
The table below compares It Works' cancellation policies and consumer protections with other major direct-sales and wellness companies available in Singapore.
| Company | Cancellation method | Cooling-off period | Refund timeline |
|---|---|---|---|
| It Works | Website, app, distributor, or post | 14 days (statutory) | 30 days |
| Herbalife | Distributor contact or website | 14 days (statutory) | 30 days |
| Young Living | Online portal or customer service email | 14 days (statutory) | 30 days |
| doTERRA | Online portal or phone support | 14 days (statutory) | 30-60 days |
| Amway | Online or via distributor | 14 days (statutory) | 30 days |
All direct-sales companies in Singapore must comply with the Consumer Protection (Fair Trading) Act. It Works is not unique in requiring a cancellation request; however, Yafee observes that It Works' multiple contact routes (distributor, website, app, or post) create confusion. Streamline your cancellation by using the website or app method whenever possible.
Checklist: before and after you cancel
Use this checklist to ensure you cancel correctly and protect your refund rights.
Before you cancel
- Confirm the date you received your first It Works shipment (marks the start of your 14-day cooling-off period).
- Log into your It Works account and note the next scheduled billing date.
- Take a screenshot of your current subscription details and autoship settings.
- Locate your It Works customer or account number from your invoice.
- Decide whether you will cancel via website, app, distributor, or post.
- If using post, prepare your cancellation letter with all required information (see the step-by-step guide above).
During cancellation
- Follow the exact cancellation steps for your chosen method (website, app, distributor, or post).
- Select "Cancel Subscription", not "Pause Autoship".
- Record the date and time of your cancellation request.
- Do not close the page or clear your cache until you see a confirmation message or button.
- Screenshot the confirmation message and save it to your device.
After you cancel
- Check your email for a cancellation confirmation from It Works within 24 hours.
- Forward the confirmation email to your personal email address as a backup.
- Monitor your bank statement and credit card for the next 3 billing cycles to confirm no further charges appear.
- If a charge appears after cancellation, contact your bank or card issuer immediately to dispute it as unauthorised.
- Allow 30 days from your cancellation request for any refund to process.
- Check your bank statement 30 days later to confirm the refund has posted.
- If a refund does not appear, email It Works' customer service with your cancellation confirmation and a dated screenshot of your bank statement showing the missing refund.
- If It Works does not refund you within 45 days, lodge a complaint with the CCCS.
Summary and next steps
Cancelling your It Works autoship subscription is your consumer right under Singapore's Consumer Protection (Fair Trading) Act. You have the right to cancel within 14 days of delivery for a full refund, and the right to cancel ongoing subscriptions without unreasonable penalty thereafter.
The simplest cancellation method is through the It Works website or mobile app, which takes 5 minutes and produces an instant confirmation. If you subscribed through a distributor or app store, follow the method-specific steps outlined above. Always send your cancellation request in writing (email is acceptable) so you have timestamped proof. Allow 5 to 10 business days for confirmation and 30 days for any refund to post to your account.
If It Works ignores your cancellation request, continues to charge you, or refuses to honour your cooling-off right, escalate to the Competition and Consumer Commission of Singapore (CCCS) with your written evidence. Yafee has helped thousands of consumers cancel problematic subscriptions and recover unwanted charges; we recognise that autoship programmes are designed for convenience but often create friction on exit. Use this guide to protect your rights, stay organised with your documentation, and reclaim control of your spending.
Contact It Works to cancel:
It Works Global
3300 Palmetto Corporate Boulevard
Palmetto, Florida 34221
USA
For Singapore-specific enquiries, visit the official It Works website or contact your independent distributor directly if you signed up through their account.