Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Pruvit, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Pruvit in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Pruvit
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Pruvit subscription with zero hassle
1
Fill in the form
Give us your details and those of your Pruvit subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Pruvit. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Pruvit refuses your cancellation.
Frequently asked questions
Cancel Pruvit: Step-by-Step Guide
How to cancel Pruvit in singapore and reclaim your money
What is Pruvit and why you might want to cancel
Pruvit is a direct-sales health and wellness company that sells exogenous ketone supplements and app-based subscriptions across Asia, including Singapore. You may purchase products one-off through their web portal, or subscribe to recurring shipments via the Pruvit Pulse app platform. If your fitness goals have changed, your budget has tightened, or you are unsatisfied with product quality, cancelling promptly stops unexpected charges and protects your money.
Pruvit operates two distinct subscription pathways in Singapore. App-based subscriptions (Pruvit Pulse) renew automatically through the App Store or Google Play, while product subscriptions can be managed through Pruvit's web portal or independent resellers. Understanding which platform holds your subscription is your first step towards cancellation, because your method depends entirely on where you purchased.
Many customers delay cancellation simply because they are unsure how to proceed, and that delay costs money. At Yafee, we help thousands of consumers understand their exact cancellation rights and take control of unwanted subscriptions before another charge lands. Yafee specialises in contract law and consumer protection, so you receive advice grounded in Singapore's legal framework.
Subscription charges and renewal cycles
Subscription services renew automatically, and even a small oversight can cost you SGD $15 to $50 or more per billing cycle. Once you miss the cooling-off window, your refund options shrink significantly, and future charges continue unless you act. That is why Yafee recommends you document the date you receive your product and mark your cancellation deadline clearly.
Why cancelling matters now
Every day you delay is a day closer to your next automatic charge. In Singapore, your consumer rights are strongest during the first 14 days of purchase. After that window closes, you lose your unconditional right to a full refund. Yafee exists to ensure you know exactly how to cancel before financial harm occurs.
Your consumer rights when cancelling Pruvit
Singapore's Consumer Protection (Fair Trading) Act gives you concrete legal protections that Pruvit must honour.
Cooling-off period and withdrawal rights
You have a 14-day cooling-off period from the date of purchase. During this window, you can cancel your subscription or return your product for a full refund, even if you have opened or used the item. This right exists regardless of what Pruvit's terms and conditions say. You do not need permission, a reason, or advance notice. The Consumer Protection (Fair Trading) Act guarantees this right to every consumer in Singapore.
After 14 days, your position weakens. Returns between day 15 and day 90 may qualify for a partial refund if the product remains in a sellable condition, but Pruvit may deduct restocking fees and return shipping costs. Beyond 90 days, you have almost no refund entitlement unless the product is faulty or not as described.
Fair trading act protections against unfair practices
Under the Consumer Protection (Fair Trading) Act, Pruvit cannot charge you for subscriptions after you have clearly cancelled. The company cannot use dark patterns such as hiding the cancel button, requiring phone calls instead of online cancellation, or sending unclear confirmation emails. If Pruvit continues to charge you after cancellation, you have the right to dispute the charge with your bank or credit card provider.
Keep all cancellation confirmations, screenshots, and email records. These are your proof of cancellation and your leverage if disputes arise. If Pruvit refuses to refund, escalate to the Consumers Association of Singapore (CASE), which enforces consumer rights across all industries.
Your legal position
You have an unconditional right to cancel within 14 days and receive a full refund. After 14 days, refunds become discretionary and may be subject to deductions. If Pruvit charges you after you cancel, you can request a chargeback through your bank and lodge a complaint with CASE. Yafee recommends you keep all communications in writing and send cancellation requests via email so you have a dated record.
How to cancel Pruvit step by step
Your cancellation method depends on whether you subscribed through an app or directly through Pruvit's website or reseller.
Cancel Pruvit pulse via apple app store (iOS)
If you subscribed through your iPhone or iPad, follow these steps to stop all future charges.
- Open the App Store on your iOS device.
- Tap your profile icon (circle at top right).
- Select "Subscriptions".
- Find and tap "Pruvit" (or "Pruvit Pulse").
- Tap "Cancel Subscription" and confirm.
- Request a refund if your purchase is within 14 days:
- In the App Store, go to "Purchase History".
- Find the Pruvit charge.
- Tap the three dots and select "Report a Problem".
- Choose "I would like a refund for this purchase" and explain your reason.
- Submit and wait for Apple's response (typically within 24 hours).
Once you cancel via the App Store, no further charges will occur. However, Apple processes refunds separately from the cancellation itself. If you requested a refund, check your Apple ID email for confirmation.
Cancel Pruvit pulse via google play store (Android)
If you subscribed through an Android device, use Google Play to stop all future charges.
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon (top right corner).
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Find and tap "Pruvit" or "Pruvit Pulse".
- Tap "Cancel subscription" and confirm the cancellation.
- Request a refund if your purchase is within 14 days:
- Go back to "Subscriptions" and locate the Pruvit charge.
- Tap the three dots or "More options".
- Select "Report a problem".
- Choose your reason (for example, "I did not authorise this charge" or "I changed my mind").
- Submit and await Google's review (typically within 3 to 5 business days).
Google Play refunds are issued to your original payment method. Check your bank statement or card account within 5 to 10 business days for confirmation.
Cancel Pruvit through their website portal
If you subscribed through Pruvit's web portal (pruvit.com or a Singapore distributor portal), follow these steps to cancel your account subscription.
- Log in to your Pruvit account using your email and password.
- Navigate to "My Account" or "Subscription Settings".
- Locate your active subscription and select "Manage Subscription".
- Click "Cancel Subscription" or "Pause Subscription" (cancellation is permanent; pausing allows future reactivation).
- Confirm your cancellation reason (optional) and submit.
- You should receive a cancellation confirmation email within 24 hours.
- For a refund within 14 days:
- Reply to the confirmation email stating you wish to withdraw from the purchase.
- Provide your order number and the reason for withdrawal.
- Pruvit's customer service will process your refund within 5 to 10 business days to your original payment method.
Keep the confirmation email as proof. If Pruvit does not send a confirmation, send a follow-up email within 24 hours requesting written proof of cancellation.
Cancel through a Pruvit distributor or reseller
If you purchased your subscription through a Pruvit distributor or reseller (not directly from Pruvit), your cancellation steps may differ.
- Contact your distributor or reseller directly by phone, email, or their web portal.
- Request cancellation of your subscription by providing your name, order number, and email address.
- Ask for written confirmation of cancellation and note the date and time of your request.
- If the distributor refuses or delays, contact Pruvit directly:
- Email their customer service at [email protected].
- Include your order number, distributor details, and a copy of your cancellation request to the distributor.
- Request that Pruvit cancel your subscription on your behalf.
- For refunds within 14 days, follow the same written refund request process with your distributor or Pruvit directly.
Reseller transactions are still covered by Singapore's Consumer Protection (Fair Trading) Act. If your distributor or reseller refuses to cancel or refund, you can escalate to CASE or dispute the charge with your bank.
Pricing and subscription costs in singapore
Pruvit's costs vary depending on whether you purchase products one-off or subscribe to recurring deliveries.
| Subscription type | Typical cost (SGD) | Billing cycle | Refund eligibility |
|---|---|---|---|
| Pruvit Pulse app (monthly) | $18 to $29 | Monthly (auto-renewal) | 14 days from purchase |
| Pruvit product subscription (one-time) | $35 to $89 (per item) | As ordered or recurring monthly | 14 days from delivery |
| Distributor product bundle | $50 to $150+ | One-off or recurring | 14 days from delivery |
| Average monthly subscription cost | $18 to $50 | Auto-renewal (app or product) | 14 days from purchase/delivery |
Costs depend on the subscription tier you choose and the number of products in your order. Yafee advises you to review your bank statements to identify exactly which Pruvit charges are recurring.
After cancellation: what to expect next
Once you cancel, the timeline to full refund depends on your payment method and whether your cancellation falls within the 14-day window.
Cancellation confirmation and timing
You should receive a cancellation confirmation email within 24 hours of cancelling through the app or website. If you do not receive confirmation, take a screenshot of your cancellation action and send a follow-up email to Pruvit's customer service requesting written proof.
No further charges will occur after you cancel, provided your request was processed successfully. However, if a charge appears after your cancellation, you have the right to dispute it with your bank.
Refund processing and timelines
If you request a refund within 14 days of purchase or delivery, Pruvit or the app store (Apple or Google) will process your refund as follows.
| Refund source | Processing time | Expected receipt into your account |
|---|---|---|
| Apple App Store (iOS) | 24 hours (review) + 3 to 5 business days (issuing) | 3 to 7 business days after approval |
| Google Play Store (Android) | 3 to 5 business days | 5 to 10 business days after approval |
| Pruvit website (direct) | 5 to 10 business days | 5 to 10 business days after request |
| Credit card chargeback (bank dispute) | 5 to 7 business days to initiate | 10 to 30 days pending investigation |
| Distributor/reseller refund | 7 to 14 business days | 7 to 14 business days after approval |
Refunds are issued to your original payment method. If you paid by credit card, the refund appears as a credit on your next statement. If you paid by debit card or bank transfer, the refund enters your bank account directly.
What if Pruvit refuses to refund?
If Pruvit denies your refund request after you cancelled within 14 days, you have legal remedies. First, escalate your complaint to Pruvit's customer service manager in writing, citing the Consumer Protection (Fair Trading) Act and your cancellation date. Keep copies of all emails and screenshots.
If Pruvit still refuses, you can dispute the charge with your bank or credit card issuer. Your bank will investigate and typically rule in your favour if you provide proof of cancellation. If the bank declines your dispute, lodge a formal complaint with the Consumers Association of Singapore (CASE) at case.org.sg. CASE will investigate free of charge and can compel Pruvit to refund you.
Common mistakes to avoid when cancelling Pruvit
Cancellation is straightforward if you follow the right steps, but many customers stumble at common pitfalls. Here is how to avoid them and protect your money.
Mistake 1: confusing cancellation with pausing
Some subscription platforms allow you to "pause" instead of "cancel". Pausing temporarily stops charges but automatically resumes after a set period (usually 30 or 60 days), and you may forget it has resumed. If you want to stop all charges, select "Cancel" not "Pause". Yafee advises you to verify your subscription status one week after cancelling to confirm it shows as "inactive" or "cancelled".
Mistake 2: cancelling the app instead of the subscription
Deleting the Pruvit app from your phone does not cancel your subscription. The app is simply the access point; your subscription exists in Pruvit's system independently. You must cancel through the app store (Apple or Google) or Pruvit's website portal, not by uninstalling the app.
Mistake 3: missing the 14-day refund window
Your cooling-off period is 14 days from purchase or delivery, whichever is later. After day 14, your refund entitlement drops significantly. Mark your calendar and cancel within 14 days if you want a full refund. Yafee recommends you request your refund in writing as soon as you decide to cancel, even if you are well within the window.
Mistake 4: not keeping cancellation proof
Screenshots and email confirmations are your only evidence of cancellation if a dispute arises. Do not delete cancellation confirmation emails or clear your app store purchase history. If Pruvit charges you after cancellation, you will need this proof to dispute the charge with your bank or CASE.
Mistake 5: assuming reseller cancellations reach Pruvit
If you subscribed through a distributor or reseller, cancelling with them does not automatically cancel your account in Pruvit's main system. Always follow up with Pruvit directly to confirm your subscription is cancelled. Yafee advises you to email Pruvit's support team with your order details to ensure no further charges occur.
Why yafee helps you cancel with confidence
Cancelling a subscription should be simple, but companies often make it deliberately hard. Hidden cancel buttons, unclear confirmation messages, and unhelpful customer service create friction that costs you money. Yafee specialises in contract law and consumer protection, so you receive advice grounded in Singapore's legal framework, not guesswork.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds that companies wrongfully withheld. We understand that every company's cancellation process is different, and we break down your exact options step by step. Whether you subscribed through an app, a website, or a reseller, Yafee ensures you know your rights and the fastest route to cancellation.
If you encounter a company refusing to cancel or refund, Yafee provides guidance on how to escalate to CASE and enforce your legal rights. Our mission is to put control back in your hands.
Where to send your cancellation and refund request
If you need to contact Pruvit directly to cancel or request a refund outside of their app or website, use the addresses below.
Pruvit customer service contact details
Email support (primary method for Singapore):
Cancellation and returns address (European processing centre):
Pruvit Ventures Inc.
Returns Department
Muiderslotplein 5
1068 ZK Amsterdam
Netherlands
Alternative contact (US headquarters reference):
Pruvit Ventures Inc.
Customer Service
8550 W Bryn Mawr
Chicago, IL 60631
United States
For Singapore queries, email [email protected] is your fastest route. Include your full name, email, order number, and a clear statement that you wish to cancel your subscription and request a full refund (if within 14 days). Yafee recommends you send all cancellation requests by email so you have a dated record for disputes.
Escalation: consumers association of singapore
If Pruvit refuses to cancel or refund within 14 days, lodge a complaint with CASE:
Consumers Association of Singapore (CASE)
Website: case.org.sg
Phone: 1800 6100 800 (toll-free)
Address: 170 Ghim Moh Road, Singapore 279621
CASE investigates consumer complaints free of charge and can compel companies to refund. Provide CASE with copies of your cancellation request, confirmation emails, and all communications with Pruvit. CASE will mediate or escalate your case to enforcement if needed.
Key takeaways: your path to cancelling Pruvit
You have clear legal rights under Singapore's Consumer Protection (Fair Trading) Act. Within 14 days of purchase, you can cancel and receive a full refund unconditionally. After 14 days, refunds become discretionary but may still be available if the product is faulty or not as described. Yafee has guided thousands of consumers through subscription cancellations, and the process becomes straightforward once you know which platform holds your subscription and which step to take first.
Whether you subscribed via the Apple App Store, Google Play, Pruvit's website, or a reseller, follow the step-by-step method above, keep all confirmations, and escalate to your bank or CASE if the company refuses. Yafee exists to ensure you have clarity and confidence at every stage, and our contract law expertise means your cancellation request rests on solid legal ground.
Start your cancellation today, and mark your 14-day refund deadline clearly. Yafee has helped thousands of consumers reclaim money they thought was lost, and you can take control of your account right now.