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Frequently asked questions
Cancel It Works: Step-by-Step Guide
How to cancel It Works in south africa and protect your wallet
What It Works is and why you may want to cancel
It Works is a health and wellness company that sells body wraps, nutritional supplements and skincare products to customers across South Africa. Products reach you through independent distributors or direct online orders, often with recurring "autoship" subscriptions activated by default at checkout.
Many South African consumers sign up for the convenience of regular deliveries but later discover recurring monthly charges they no longer need. Whether you've achieved your wellness goals, found a product you prefer, or simply cannot sustain the monthly expense, cancelling It Works requires you to locate your account across multiple platforms and submit your cancellation request in writing. Yafee understands that this process can feel deliberately complicated, and we are here to guide you through every step.
Unwanted autoship subscriptions drain your bank account month after month. South Africa's Consumer Protection Act grants you strong legal rights to stop these charges, yet It Works distributes subscriptions across app stores, email accounts and independent distributor networks, making cancellation harder than it should be. Yafee exists to cut through that confusion and restore your control over your finances.
Why cancellation matters for your household budget
Autoship subscriptions charge your bank card or credit card automatically every month, quarter or on whatever renewal cycle you selected. If you forget to cancel, you could lose thousands of Rand over a single year. The longer you delay, the deeper the financial hole becomes.
Your situation is valid whether products failed to deliver results, you discovered a better alternative supplier, monthly costs strain your household budget, or you joined as a distributor and now wish to exit. Each reason deserves a straightforward, penalty-free cancellation. Yafee has helped thousands of South African consumers recover control of their subscriptions, and we can help you too.
Common reasons to cancel It Works
You might cancel because the wraps or supplements did not produce the results you expected, you prefer a competitor's products, monthly fees no longer fit your budget, or you signed up as an independent distributor and have decided to leave the network. Perhaps you enrolled for a promotional offer that has since expired, or you simply changed your mind about the product's value. None of these reasons requires justification under South African consumer law.
Your consumer rights under south african law
South Africa's Consumer Protection Act 68 of 2008 (the "Act") protects you when you cancel distance sales, including online subscriptions and autoship orders placed via the internet or telephone.
Right to cancel within 14 days with no penalty
You possess an absolute legal right to cancel any distance contract, including online autoship subscriptions, within 14 calendar days of concluding the agreement. You need not provide a reason, and no penalty applies even if you have opened or used the product. This is your strongest legal position under the Act.
To exercise this right, you must notify It Works in writing before the 14-day window closes. Email, postal mail or in-app cancellation all count as written notice, provided you retain proof of delivery and receipt. Keep your confirmation email, screenshot or dated letter as evidence if a dispute arises.
Your legal position: The Consumer Protection Act places the burden on It Works to prove they informed you of your 14-day cancellation right before you completed your purchase. If they cannot produce clear written notice of this right, your cancellation window may extend beyond 14 days.
Right to cancel ongoing subscriptions at any time
For autoship subscriptions that continue beyond the initial 14-day period, you retain the unconditional right to cancel at any point. The Consumer Protection Act requires It Works to acknowledge your cancellation request and cease charging your card within a reasonable timeframe, typically 5 to 10 business days after receiving your notice.
Consequently, you must retain written proof of every cancellation request you submit. Email confirmations, app store cancellation receipts, screenshots and dated letters all serve as evidence if the company continues charging you after you have cancelled. If you cancel verbally by telephone, send a follow-up email confirming the date, time and representative's name.
Right to a refund for unopened products
If you return unopened It Works products within 30 days of shipment in their original packaging, you qualify for a full refund under the company's standard returns policy. The Consumer Protection Act strengthens this right further: goods supplied must be of good quality, safe and fit for purpose. If any product fails to meet these standards, you can demand a refund regardless of whether 30 days have passed.
Furthermore, if It Works fails to deliver your order within a reasonable timeframe (typically 10 to 14 business days for domestic South African addresses), you may cancel and request a refund for any charges already paid.
How It Works charges and what you actually pay
It Works offers products as one-off purchases or recurring autoship subscriptions charged to your card at intervals you select during checkout.
Subscription costs and billing frequency
Your subscription cost depends on the product bundle you select and the delivery frequency you choose (monthly, bi-monthly or quarterly). The exact amount should display before you confirm payment on the It Works website or app. Distributors may apply their own markups, so request a detailed invoice before cancelling to confirm all charges and ensure you have been billed correctly.
| Subscription type | Typical cost range | Billing cycle | Cancellation urgency |
|---|---|---|---|
| Monthly autoship wrap bundle | R 300 to R 600 | Every 30 days | High (cancel immediately) |
| Quarterly supplement bundle | R 450 to R 900 | Every 90 days | Medium (cancel before next charge) |
| Single product monthly | R 150 to R 350 | Every 30 days | High (cancel immediately) |
| Distributor "preferred customer" plan | R 500 to R 1,500 | Monthly or quarterly | High (escalated cancellation needed) |
| One-time purchase | R 200 to R 800 | No recurring charge | None (already paid) |
| Skincare starter kit | R 350 to R 750 | Monthly autoship (default) | High (autoship assumed) |
Many consumers discover that It Works defaults to autoship at checkout without prominent warning. If you did not deliberately select autoship, you may have grounds to cancel and claim a refund under the Consumer Protection Act, on the basis that you did not provide clear informed consent to a recurring charge.
Step-by-step cancellation process
Follow these procedures to cancel your It Works subscription and protect yourself from future charges.
Step 1: gather your account details
- Locate your email confirmation from It Works containing your order number and account identifier.
- Write down the email address or phone number linked to your account.
- If you ordered via the website, use your registered email.
- If you ordered via an app, note the app store (Google Play or Apple App Store) and your user ID.
- If you ordered through a distributor, obtain the distributor's contact details and your customer reference number.
- Check your bank or credit card statement to confirm the exact amount, merchant name and billing date of your most recent charge.
- Calculate how many days have passed since you first enrolled. If fewer than 14 days have elapsed, you qualify for the automatic cancellation right.
Step 2: cancel via the It Works website or mobile app
- Log into your It Works account on the official website (www.itworks.com) or mobile app using your registered email and password.
- If you cannot remember your password, use the "Forgot Password" link and reset it via email.
- Navigate to "Account Settings" or "My Subscriptions" (the exact label varies by platform).
- Locate your active autoship subscription and select "Cancel Subscription" or "Stop Autoship".
- It Works may display a retention offer or ask you to confirm cancellation. Select the final confirmation button.
- Screenshot the cancellation confirmation page immediately, including the date, time and confirmation number.
- Check your email for an automated cancellation confirmation within 24 hours. If you receive no confirmation, proceed to Step 3.
Step 3: submit written cancellation by email
- Compose a new email to It Works customer support using the email address listed on their website or in your account confirmation.
- If no email is listed, use the contact form on their official website and ensure you select "Cancellation Request" as the inquiry type.
- Include the following information in your email:
- Your full name as it appears on your account.
- Your registered email address.
- Your order number or customer reference number.
- The exact subscription you wish to cancel (e.g., "Monthly Ultimate Wrap Bundle").
- Your request: "I hereby cancel my autoship subscription effective immediately and request that no further charges be made to my account."
- The date you are sending the email.
- Send the email and retain a copy for your records.
- Expect an automated acknowledgment within 24 hours and a human response within 5 business days.
Step 4: cancel via your app store account (if applicable)
- If you enrolled through Google Play Store:
- Open Google Play on your Android device.
- Tap your profile icon (top right).
- Select "Payments and subscriptions" > "Subscriptions".
- Tap the It Works subscription.
- Select "Cancel subscription" and follow the prompts to confirm.
- Screenshot the cancellation confirmation.
- If you enrolled through Apple App Store:
- Open the App Store on your iPhone or iPad.
- Tap your account icon (top right).
- Select "Subscriptions".
- Tap the It Works subscription.
- Select "Cancel Subscription" and confirm.
- Screenshot the cancellation confirmation.
- Allow 5 to 10 business days for the app store to notify It Works of your cancellation.
Step 5: cancel via your distributor (if applicable)
- If you enrolled through an independent It Works distributor, contact them directly using the contact details from your order confirmation.
- Email is preferable to phone, as it creates a written record.
- State clearly: "I wish to cancel my autoship subscription under my distributor account, effective immediately."
- Include your distributor customer number and the date you enrolled.
- Request written confirmation of cancellation within 48 hours.
- If the distributor fails to respond or refuses to cancel without valid reason, escalate to It Works corporate customer support directly via email (see Step 3).
Step 6: verify cancellation with your bank
- Monitor your bank or credit card statement carefully for 10 to 14 days after you submit your cancellation request.
- If It Works or the app store attempts to charge you after your cancellation date, contact your bank immediately.
- Request a chargeback or dispute claim, citing "unauthorised recurring charge following cancellation request".
- Provide your bank with copies of your cancellation emails and screenshots.
- Your bank must investigate within 10 business days under the National Credit Act 34 of 2005 (the "NCA").
- If your bank reverses the charge, request a written confirmation letter.
What happens after you cancel
Cancellation does not occur instantly; It Works and app stores require 5 to 10 business days to process your request and halt billing.
You remain entitled to charge-backs if unauthorised charges appear on your account after this period. Your bank, under the NCA, must reverse fraudulent or unauthorised recurring charges within 10 business days of your dispute. Keep all cancellation evidence: emails, screenshots, dated letters and bank statements. Yafee recommends you set a phone reminder for two weeks after cancellation to verify no further charges have been applied.
If you are owed a refund for products returned unopened, It Works typically processes refunds within 14 to 21 business days. Request a tracking number when you return items by courier and retain the proof of delivery. If a refund does not appear in your account within 21 days, escalate to your bank and ask them to investigate on your behalf.
Refund rights and how to claim them
You qualify for a refund if your goods are unopened, in original packaging and returned within 30 days of delivery.
To initiate a return, contact It Works customer support via email (see Step 3) or your distributor with a clear statement: "I wish to return my unopened It Works products and request a full refund. I am returning them within 30 days of delivery as per your returns policy."
It Works will typically provide you with a returns shipping label. You must pay for return shipping unless the items arrived damaged or defective. Once It Works receives and inspects your returned goods, they will process your refund to your original payment method within 14 to 21 business days.
If It Works refuses your refund claim or delays beyond 21 days, file a complaint with the National Consumer Tribunal (NCT), a free statutory body that arbitrates consumer disputes in South Africa. Yafee can help you understand whether your dispute qualifies for NCT intervention.
Common cancellation mistakes to avoid
Many consumers accidentally prolong their subscription by taking shortcuts or failing to document their cancellation attempts. You are not alone in this struggle, and the following errors are easily prevented.
Mistake 1: cancelling only through one channel
It Works distributes subscriptions across the main website, mobile app and independent distributors. Cancelling in one place does not cancel it in the others. You must cancel through every platform where you have an active subscription. Check your bank statement for all It Works merchants and cancel each one individually.
Mistake 2: failing to retain written proof
Verbal cancellations by phone or in-app chat carry no weight if a dispute arises. Always follow up any conversation with a dated email confirming the cancellation request, the date and time of the call, and the representative's name. Yafee advises you to treat your cancellation evidence as legally binding documentation.
Mistake 3: cancelling during promotional lock-in periods
Some It Works distributor plans impose a minimum commitment period (e.g., 3 months). If you cancel before the lock-in ends, the distributor may claim you owe an early termination fee. Review your original contract carefully. If no lock-in was explicitly stated in writing, the distributor cannot legally charge you an exit fee. Escalate to It Works corporate if your distributor insists on a fee.
Mistake 4: not checking for hidden distributor subscriptions
If you enrolled through a distributor, you may have two active subscriptions: one with the main It Works platform and one with your distributor's preferred customer account. Cancel both. Request your distributor provide a written statement that all subscriptions have been terminated.
Mistake 5: ignoring the 14-day automatic cancellation window
If you enrolled fewer than 14 days ago, you have an automatic legal right to cancel with no penalty under the Consumer Protection Act. Do not delay beyond day 14, as your rights become more limited thereafter. Mark your calendar for day 12 and submit your cancellation immediately.
Timeline and what to expect
Understanding the cancellation timeline helps you plan and monitor your account effectively.
| Event | Timeline | What you should do |
|---|---|---|
| Submit cancellation request | Immediately | Email and screenshot all cancellations on the same day. |
| Automated confirmation email received | Within 24 hours | Check spam folder if missing; forward to yourself with date stamp. |
| It Works processes cancellation | 5 to 10 business days | Monitor your bank statement; do not expect instant results. |
| Final charge appears (if missed cancellation) | On your regular billing date | File a chargeback claim with your bank immediately. |
| Bank investigates chargeback | 10 business days | Provide bank with cancellation evidence; follow up if no response. |
| Refund processes (if applicable) | 14 to 21 business days | Check your account; escalate to bank or NCT if missing. |
How to escalate if It Works refuses to cancel
If It Works ignores your cancellation request or claims you are locked into a contract, you have legal recourse under South African consumer protection law.
Step 1: document the refusal in writing
Send It Works a formal letter (via email or registered post) stating: "I have submitted a cancellation request on [date]. I have not received confirmation of cancellation, and charges continue to appear on my account. I hereby demand cancellation effective immediately and a full refund of unauthorised charges totalling R [amount]. If you do not confirm cancellation and process a refund within 5 business days, I will escalate this matter to the National Consumer Tribunal and my bank's dispute team."
Step 2: file a complaint with the national consumer tribunal
The National Consumer Tribunal (NCT) is a free statutory body that resolves consumer complaints in South Africa. You can lodge a complaint if It Works refuses cancellation or fails to refund unauthorised charges. Visit the NCT website (www.nct.org.za) to download a complaint form. Attach your cancellation emails, bank statements and It Works' responses as evidence. The NCT will investigate and issue a binding ruling within 30 to 90 days.
Step 3: dispute unauthorised charges with your bank
If It Works continues charging you after your cancellation request, your bank has a legal obligation under the NCA to investigate and reverse unauthorised recurring charges. Contact your bank's dispute team, provide your cancellation evidence, and request a chargeback. Your bank must respond within 10 business days. If they refuse, escalate to the Ombudsman for Banking Services South Africa (OBSSA), another free statutory dispute resolution body.
Yafee recommends you file bank disputes and NCT complaints simultaneously, as they operate independently and strengthen your overall position.
Protecting yourself going forward
Once you have successfully cancelled It Works, take steps to prevent future unwanted charges.
- Review all your active subscriptions every month by checking your bank statements for recurring charges.
- Do not save payment details to shopping apps; this reduces the risk of accidental re-subscription.
- Opt out of marketing emails from It Works so you do not accidentally click a "renew" link in promotional messages.
- Keep a cancellation record spreadsheet listing every subscription you cancel, the date, confirmation number and amount owed.
- Set annual reminders to review unused subscriptions before charges occur.
Yafee has helped thousands of South African consumers cancel unwanted subscriptions and recover unauthorised charges by providing clear, legally grounded guidance. Your cancellation rights are protected by law, and this guide equips you to enforce them confidently.
Summary and next steps
Cancelling It Works requires you to act on multiple platforms, retain written proof and follow through over 10 to 14 days. You possess strong legal rights under South Africa's Consumer Protection Act 68 of 2008. Autoship subscriptions can be cancelled at any time, and you have 14 days to cancel with no penalty after enrolling.
Follow the six-step cancellation process in order: gather your account details, cancel via the website or app, submit a written email request, cancel via your app store if applicable, cancel through your distributor if applicable, and verify cancellation with your bank. If It Works refuses, escalate to the National Consumer Tribunal or your bank's dispute team.
Yafee exists to simplify the complex cancellation process and ensure you are never trapped in an unwanted subscription. Contact It Works customer support using the details below, and monitor your bank statement for 14 days after your cancellation request to confirm no further charges have been applied.
It Works contact details and escalation address
Email: Check your order confirmation or the It Works website for the current support email address, as it may vary by region.
Postal address: It Works contact details for South Africa are not publicly listed. Submit your cancellation request via email to the support address in your order confirmation, or use the contact form on the main It Works website.
Bank dispute contact: Contact your bank's fraud or dispute team directly using the phone number on the back of your card or in your online banking app.
National Consumer Tribunal: Lodge complaints at www.nct.org.za or call 0861 646 847.
Yafee has guided consumers through thousands of subscription cancellations and disputes. Your cancellation is your legal right, and Yafee is here to ensure It Works honours that right without delay.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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