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Cancel Thriveworks: The Right Way
How to cancel Thriveworks in singapore: your complete guide to ending your mental health subscription
Understanding Thriveworks and why cancellation matters
Thriveworks is a mental health and wellness provider that delivers counselling and therapy services through scheduled sessions with licensed clinicians. The platform operates on a subscription model, offering individual, couples, and family therapy both online and in-person depending on your location and clinician availability. In Singapore, Thriveworks operates through THRIVEWORKS INVESTMENTS PTE. LTD., a registered entity, though specific service details and local availability vary from international offerings.
Whether you have completed your therapy journey, found a more suitable provider, or experienced service that did not meet your expectations, cancelling your Thriveworks subscription should be straightforward. Yet many subscribers encounter unexpected hurdles: hidden cancellation policies, surprise renewal charges, or unclear refund procedures. At Yafee, we have guided thousands of consumers through cancellation scenarios exactly like yours, and we are here to ensure you navigate Thriveworks cancellation with confidence and clarity.
When you might want to cancel
You may choose to cancel if your therapy goals have been achieved, your circumstances have changed, you have relocated outside service areas, or you are seeking a different therapeutic approach. Some subscribers cancel because they wish to pause rather than continue ongoing sessions. Others discover that the subscription model does not align with their mental health needs or budget. Whatever your reason, you deserve a cancellation process that respects your time and decision.
Why cancellation can be complicated
Mental health services sit at the intersection of consumer protection law and healthcare regulation. In Singapore, the Consumer Protection (Fair Trading) Act caps your cooling-off period at 7 days for distance contracts (which includes online therapy). However, Thriveworks may impose its own internal cancellation windows, refund conditions, or session-completion requirements that differ from statutory protection. Consequently, you must understand both your legal rights under Singapore law and Thriveworks' specific policy to avoid losing money or being locked into unwanted renewals.
Your consumer rights and what they mean for you
Singapore law protects you as a consumer of health and wellness services.
Consumer protection (Fair trading) act and your position
The Consumer Protection (Fair Trading) Act (CPFTA) is the primary statute governing subscription contracts between you and Thriveworks. Under the CPFTA, you have the right to cancel distance contracts (such as online therapy or web-based subscriptions) within 7 calendar days of purchase, without penalty or explanation. This 7-day cooling-off period applies whether or not you have already used the service.
Your legal position: If you cancel within 7 days of first payment, Thriveworks must refund your full subscription fee in full. If you cancel after day 7, you lose cooling-off protection, and any refund depends on Thriveworks' own terms or your agreement with your clinician. The CPFTA does not automatically entitle you to a refund after day 7; however, Thriveworks may choose to offer one, and you should request it in writing.
Unfair contract terms and what they cannot do
Under the CPFTA, certain contract terms are deemed unfair and unenforceable. Thriveworks cannot force you to pay termination fees that exceed the actual cost to the company of delivering services up to your cancellation date. They cannot impose automatic renewal charges without your explicit, separate consent at the point of purchase. They cannot prevent you from cancelling simply because you have used one session or because a month is in progress. If their terms attempt this, you can challenge them through the Small Claims Tribunal or report them to the Consumers Association of Singapore (CASE).
Pricing and subscription details for singapore subscribers
Understanding what you are paying for helps you make an informed cancellation decision and calculate any refunds you may be entitled to.
Thriveworks subscription costs in singapore
Thriveworks pricing varies significantly by service type, clinician experience, session length, and your location within Singapore. The platform does not publish a single standardised price list. Subscription costs typically reflect the ongoing membership model rather than pay-per-session fees, though individual session rates may apply depending on your selected plan. Monthly subscriptions generally range from SGD 100 to SGD 300, though this is indicative and subject to change.
Important: No confirmed Singapore-specific pricing for Thriveworks was found during research. Do not assume United States or other regional pricing applies to your account. Always verify current pricing directly on the official Thriveworks website before subscribing or renewing, and check your account settings to confirm your actual subscription cost and next billing date.
Subscription models explained
| Subscription type | Billing model | Cancellation method |
|---|---|---|
| Monthly web subscription (direct) | Recurring monthly charge to your card | Cancel via Thriveworks account settings |
| Session package or credits | Pre-purchased sessions or credit balance | Check refund eligibility for unused sessions |
| Apple App Store subscription | Billed through your Apple ID | Cancel via Apple ID Subscriptions (not Thriveworks) |
| Google Play subscription | Billed through your Google Play account | Cancel via Google Play Subscriptions (not Thriveworks) |
| Annual plan (where available) | Single annual charge or 12 monthly instalments | Cancel via account settings; refund depends on terms |
How to cancel your Thriveworks subscription
Follow these steps to cancel your subscription, depending on how you pay and where you subscribed.
Cancelling a direct web subscription through Thriveworks
This method applies if you subscribed directly through the Thriveworks website and your card is charged by Thriveworks Investments Pte. Ltd.
- Log into your Thriveworks account at the official website or app.
- Navigate to your account settings or billing information section.
- Locate the "Subscriptions", "Membership", or "Billing" tab.
- Select your current subscription and click "Cancel subscription" or "Manage subscription".
- Follow the on-screen prompts to confirm your cancellation.
- Thriveworks may ask why you are cancelling; you are not obligated to provide a reason.
- Confirm whether you want to cancel immediately or at the end of your current billing cycle.
- Request written confirmation of your cancellation by email to [email protected] or the contact email provided in your account.
- Save all confirmation messages, screenshots, and receipts for your records.
Cancelling an apple app store subscription
If you subscribed through Apple's App Store, you must cancel through Apple, not Thriveworks. Thriveworks cannot process this cancellation directly.
- Open the Apple App Store on your iPhone, iPad, or Mac.
- Tap or click your profile icon in the top right corner.
- Select "Subscriptions".
- Find Thriveworks in the list and tap it.
- Tap "Cancel Subscription" and confirm.
- Your subscription will end at the close of your current billing period.
- You retain access to the app until that date.
- Request written confirmation from Apple by checking your email for a cancellation receipt.
Cancelling a google play subscription
If you subscribed through Google Play, you must cancel through Google Play, not Thriveworks. Thriveworks cannot process this cancellation directly.
- Open Google Play on your Android device.
- Tap your profile icon in the top right.
- Select "Manage your Google Play account", then go to the "Subscriptions" tab.
- Find Thriveworks and tap it.
- Tap "Cancel subscription" and confirm.
- Your subscription will end at the end of your current billing period.
- You retain app access until that date.
- Confirm cancellation via the email receipt sent to your Google account.
Cancelling by email or support contact
If you cannot cancel through your account or your subscription method, contact Thriveworks support in writing.
- Send an email to [email protected] or the contact address listed in your account settings.
- Include your full name, email address, and account number (if available).
- State clearly: "I wish to cancel my Thriveworks subscription effective [date]."
- Request written confirmation of your cancellation and the effective date in the reply.
- Keep a copy of your sent email and the timestamp for proof of your cancellation request.
- If Thriveworks does not reply within 5 business days, escalate to CASE (see "If Thriveworks refuses to cancel" below).
Understanding refunds and your right to money back
Your refund entitlement depends on when you cancel and Thriveworks' terms.
Refunds within the 7-day cooling-off period
Under the Consumer Protection (Fair Trading) Act, if you cancel your Thriveworks subscription within 7 calendar days of purchase, you are entitled to a full refund. Thriveworks must process this refund within 30 days of receiving your cancellation request. The 7-day period runs from the date of your first payment, not from the date you use the first session.
To claim this right: send written notice of cancellation to [email protected] with the date and amount of your original payment. Include your order or transaction reference. Thriveworks must refund your payment to the original card or payment method.
Refunds after the 7-day period
After the 7-day cooling-off window closes, Thriveworks is not legally required to refund you under the CPFTA. However, they may choose to offer a partial refund or credit for unused sessions, depending on their cancellation policy. You should request this in writing and explain your circumstances. Yafee recommends framing your request as a service recovery issue if you experienced problems with your clinician or the platform.
Refund timelines for requests after day 7 are typically 14 to 30 days, though Thriveworks' own terms will specify this. Confirm the timeline in writing before you cancel.
Unused session credits and packages
If you purchased a package of sessions or therapy credits (rather than a subscription), check whether these are refundable on cancellation. Some platforms treat these as non-refundable; others honour unused credits as cash refunds or credits toward a future subscription. Ask Thriveworks in writing: "What is your refund policy for unused session credits if I cancel?" Obtain a written reply before you cancel.
Common mistakes to avoid when cancelling
Cancellation can go wrong, but you can prevent the most costly errors with planning and care.
Not cancelling in writing
Verbal cancellations-whether by phone or in a chat-create no paper trail. If Thriveworks disputes that you cancelled, you have no proof. Always cancel in writing (email or account form) and request written confirmation. Take screenshots of the confirmation message. At Yafee, we have seen consumers charged repeatedly because they cancelled verbally and Thriveworks later claimed no cancellation was ever received.
Confusing the cancellation date with the effective date
Many consumers cancel on day 28 of their billing cycle, expecting to avoid the next charge. Instead, they are charged for the next month because they did not cancel before the renewal date. Check your account for the exact date of your next renewal and cancel at least 2 business days before it. If you miss this window, contact support immediately and request that the renewal charge be reversed within 7 days of the charge posting.
Cancelling via the app, then the website
If you subscribed through multiple platforms (web and app), cancelling on one platform does not automatically cancel the others. Check all billing methods and cancel each subscription separately. Failure to do this results in double charging and is a common source of disputes.
Not checking for recurring charges after cancellation
Even after you cancel, monitor your bank or card statement for 2 to 3 billing cycles to ensure Thriveworks has stopped charging you. If a charge appears after your cancellation date, contact Thriveworks immediately and request a reversal. If they refuse, file a dispute with your bank or credit card issuer within 90 days of the erroneous charge.
Throwing away your cancellation confirmation
Keep all cancellation confirmations, receipts, screenshots, and email correspondence for at least 1 year. If a refund dispute arises, these documents are your only proof that you cancelled and when. Many consumers lose refund claims because they cannot produce evidence of cancellation.
What happens after you cancel
Your subscription ends on the effective date, but certain obligations and timelines remain your responsibility.
Retaining access and data
On your cancellation date, Thriveworks may revoke your access to the app or account portal. You should download or export any therapy notes, session records, or personal data stored in your account before the effective cancellation date. Once access is revoked, recovery can be difficult and time-consuming. If you need your therapy records for continuity of care with another provider, request them in writing at least 5 business days before your cancellation date.
Final billing and outstanding balances
If you have a session scheduled after your cancellation date, that session will not occur and should not be charged. If Thriveworks charges you for a session that did not take place after your cancellation date, this is an error. Contact support and request an immediate reversal. If they refuse, escalate to CASE.
Refund processing and timelines
Refunds for cancellations within the 7-day period must be issued within 30 days. Refunds for cancellations after day 7 (if approved) typically take 14 to 30 days. Bank processing adds an additional 3 to 5 business days. If your refund does not appear within 35 days, follow up with Thriveworks and request a refund status update. Ask for the transaction reference number, the refund amount, and the expected date of deposit to your account.
If you were charged after cancellation
If a charge appears on your statement after your cancellation date, this is unauthorized and breaches the CPFTA. Take these steps immediately:
- Email [email protected] with the subject line "Unauthorized charge after cancellation [date and amount]".
- Include your cancellation confirmation and the erroneous charge details.
- Request a reversal and refund within 5 business days.
- If Thriveworks does not respond or refuses, contact your bank and file a chargeback or dispute within 90 days of the charge.
- Report the issue to CASE at www.case.org.sg or call 6100 0315.
If Thriveworks refuses to cancel or refund
You have legal remedies if Thriveworks ignores your cancellation request or withholds a refund you are entitled to.
Escalation steps
First, send a formal letter to Thriveworks' registered office (see "Contact information" section below) stating your cancellation request and refund claim. Include copies of all supporting documents: your original payment receipt, cancellation request email, and any correspondence. Give Thriveworks 14 days to respond. Keep a copy of this letter and proof of posting.
If Thriveworks does not respond or refuses your claim, contact the Consumers Association of Singapore (CASE). CASE operates a free mediation service for consumer disputes under SGD 10,000. File a complaint via their online portal at www.case.org.sg, by phone at 6100 0315, or by visiting their office. Provide CASE with your cancellation proof and correspondence with Thriveworks. Yafee advises consumers to prepare a concise summary of the dispute: dates, amounts, and the legal basis for your claim (the CPFTA's cooling-off period or unfair terms).
Small claims tribunal and legal action
If the disputed amount is SGD 5,000 or less and CASE mediation does not resolve the issue, you can file a claim in the Small Claims Tribunal. The tribunal handles consumer disputes without the need for a lawyer. You will pay a small filing fee (typically SGD 10 to SGD 25) and present your evidence in writing. The tribunal will issue a binding judgment. At Yafee, we recommend filing with the tribunal if Thriveworks has breached the CPFTA's 7-day cooling-off right or charged you after cancellation.
Your legal position summary
You have the right to: Cancel within 7 days of purchase without penalty. Receive a full refund within 30 days if you cancel within the 7-day period. Challenge unfair cancellation fees or automatic renewal terms through CASE or the Small Claims Tribunal. Request access to your therapy records before cancellation. Dispute unauthorized charges through your bank or credit card issuer within 90 days.
Thriveworks cannot: Lock you into a contract beyond the statutory 7-day period without your explicit, separate consent to each renewal. Charge you after your cancellation date becomes effective. Hide or obfuscate their cancellation process. Impose termination fees that exceed their actual cost of providing services. Prevent you from cancelling because you have used one session.
Comparing subscription services: should you stay or switch?
Before cancelling, consider whether the issue is Thriveworks itself or your current plan.
| Scenario | Action | Timeline |
|---|---|---|
| You have completed your therapy goals | Cancel (no benefit to staying) | Cancel immediately on account settings |
| Your clinician is a poor fit | Request a clinician change first (free) | Try new clinician for 2-3 sessions before deciding |
| You want to pause, not cancel | Check if Thriveworks offers a pause or suspension option | Pause for up to 90 days, then resume or cancel |
| You find a cheaper alternative provider | Cancel and switch (after 7-day period if you want to avoid refund complications) | Cancel 5 business days before trial with new provider |
| You experienced billing errors or poor service | File complaint with CASE and request a credit or partial refund | Resolve via CASE before cancelling (faster than cancelling and suing for refund) |
| Within 7 days and you regret the purchase | Cancel immediately (you have full statutory right to refund) | Cancel on day 1, 2, 3, 4, 5, 6, or 7 for full refund |
Your cancellation checklist
Use this checklist to ensure a smooth, dispute-free cancellation.
- [ ] Log into your Thriveworks account and confirm your current subscription type and next billing date.
- [ ] Take screenshots of your account settings, billing information, and current balance.
- [ ] Check your email for the most recent invoice or receipt and save it.
- [ ] Download or export any therapy notes or personal data from your account.
- [ ] Note the date you made your original payment (to calculate the 7-day window).
- [ ] Decide your cancellation date: within 7 days for automatic refund entitlement, or after day 7 if you do not require a refund.
- [ ] Cancel through your account settings or email [email protected] with a clear written statement: "I request cancellation of my subscription effective [date]."
- [ ] Request written confirmation of your cancellation and the effective date.
- [ ] Save all cancellation confirmations, emails, and receipts in a folder (digital and printed copy).
- [ ] Monitor your bank or card statement for 2 to 3 billing cycles after cancellation to confirm no further charges.
- [ ] If a refund was promised, track it for up to 35 days from your cancellation request.
- [ ] If you see an unauthorized charge after cancellation, file a dispute with your bank within 90 days.
Contact information and where to escalate
Use these details to contact Thriveworks or escalate a dispute if cancellation or refund issues arise.
Thriveworks contact details
Email support: [email protected]
Registered office (Singapore): THRIVEWORKS INVESTMENTS PTE. LTD., Singapore (specific street address to be confirmed on the UEN Registry or Thriveworks' official website)
Website: www.thriveworks.com (or the Thriveworks Singapore portal if available)
Send all cancellation requests and dispute letters to the registered office address via registered mail or email. Keep proof of sending (delivery confirmation, email read receipt, or tracking number).
Escalation authorities in singapore
Consumers Association of Singapore (CASE): The primary regulatory body for consumer disputes. File complaints online at www.case.org.sg, by phone at 6100 0315, or in person at 170 Ghim Moh Road, Singapore 279621. CASE offers free mediation for disputes under SGD 10,000.
Small Claims Tribunal: For disputes of SGD 5,000 or less. File at the State Courts' website (www.statecourts.sg) or in person at any State Court registry. No lawyer required.
Ministry of Health (MOH): If you believe Thriveworks' clinicians are unqualified or have breached healthcare standards, report concerns to MOH at www.moh.gov.sg.
Your bank or credit card issuer
If Thriveworks has charged you after cancellation or refused a refund, contact your bank or card issuer and request a chargeback or dispute. You have up to 90 days from the erroneous charge to file a dispute. Provide your bank with your cancellation proof and Thriveworks' response (or lack thereof).
Summary and next steps
Cancelling your Thriveworks subscription in Singapore is a consumer right protected by law, but the process requires care and documentation. Under the Consumer Protection (Fair Trading) Act, you can cancel within 7 days of purchase and receive a full refund, no questions asked. After day 7, your refund rights depend on Thriveworks' policy and your willingness to escalate a dispute through CASE or the Small Claims Tribunal.
Follow the step-by-step cancellation method that matches your subscription type: direct web account, Apple App Store, or Google Play. Request written confirmation, monitor your bank statement, and keep all receipts. If Thriveworks refuses to cancel or withholds a refund you are entitled to, escalate to CASE or file a chargeback with your bank within 90 days.
At Yafee, we have helped thousands of consumers cancel subscriptions like Thriveworks by grounding their claims in Singapore law and following a clear, documented procedure. If you need additional guidance on consumer rights or subscription disputes, Yafee's resources are available to clarify your position and next steps. Take control of your mental health journey, and do not let subscription fees or cancellation barriers stand in your way.