Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Zotlo, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Zotlo in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Zotlo
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Zotlo subscription with zero hassle
1
Fill in the form
Give us your details and those of your Zotlo subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Zotlo. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Zotlo refuses your cancellation.
Frequently asked questions
Cancel Zotlo: Step-by-Step Guide
How to cancel Zotlo and protect your wellness budget in singapore
Understanding Zotlo and why cancellation matters
Zotlo is a personalised health and wellness platform offering astral coaching and digital well-being services through web and mobile applications. Subscribers receive tailored guidance on mental wellness, mindfulness practices, and holistic routines through recurring subscription plans charged in SGD.
You may decide to cancel for legitimate reasons: the service no longer aligns with your wellness goals, you prefer alternative platforms, unexpected charges appear on your statement, or your budget has shifted. Understanding your cancellation options before you act protects you from unwanted recurring charges. At Yafee, we help thousands of consumers navigate subscription cancellations with clarity and confidence, and we're here to walk you through Zotlo's process step by step.
How Zotlo charges you automatically
Zotlo operates on automatic recurring billing, meaning charges process each billing cycle without requiring manual approval each time. The platform uses a transaction-based pricing model rather than fixed monthly SGD fees, so your actual cost depends on your plan tier and transaction volume. Charges appear on your account statement according to your chosen payment method and billing frequency, which you set during signup.
Common reasons to cancel Zotlo
You should consider cancellation if charges consistently exceed your budget, the coaching content no longer serves your wellness journey, or you've found a competing platform better suited to your needs. Unexpected or duplicate charges are a clear sign to review your subscription immediately and escalate your complaint if the issue isn't resolved within 14 days.
Zotlo pricing tiers and cost breakdown
Zotlo offers three distinct pricing tiers designed to suit different user needs and transaction volumes.
| Plan type | Cost structure | Billing method | Best for |
|---|---|---|---|
| Standard | 8% of transaction amount | Per successful transaction | New users and light users |
| Self Service | 1.5% of transaction amount | Per successful transaction | Users who integrate their own payment provider |
| Custom | Contact Zotlo sales team | Negotiable terms | High-volume subscribers or unique business models |
To find your exact pricing in SGD and review your current plan tier, log into your Zotlo dashboard or contact Zotlo's sales team directly. Your dashboard displays your transaction history and the precise fees charged each billing cycle, allowing you to verify charges against your expectations.
Assessing whether your plan represents value
Calculate your average monthly transaction volume and multiply by your plan's percentage fee. If this figure exceeds your perceived value from the platform, cancellation may be the right choice. Yafee recommends documenting three months of charges before deciding, as this gives you a clear picture of your actual spending pattern and helps you negotiate with support staff if you choose to contact them first.
Your consumer rights under singapore law
Singapore law explicitly protects you as a consumer when dealing with subscription services and recurring billing practices.
Consumer protection (Fair trading) act safeguards
The Consumer Protection (Fair Trading) Act addresses unfair business practices, including hidden fees, unclear cancellation processes, and deliberate barriers designed to prevent you from stopping recurring charges. If Zotlo makes cancellation deliberately difficult, charges you without clear consent, or fails to disclose billing terms upfront, you have statutory grounds to escalate your complaint to the relevant consumer authority.
This law empowers you to demand transparency and fair treatment. You do not need to accept obstructed cancellation processes or unexplained charges. Consequently, if you believe Zotlo has violated these protections, you can file a formal complaint with the Consumers Association of Singapore (CASE), which investigates disputes and advocates on your behalf at no cost to you.
Your legal position and escalation pathway
You hold the right to cancel any recurring subscription within a reasonable timeframe and via a method no less convenient than the method used to enter the subscription. If Zotlo refuses to cancel, fails to process a refund, or does not respond to your requests within 14 days, you can lodge a formal complaint with CASE. Document all communication: screenshots of unexpected charges, email correspondence with Zotlo support, your subscription confirmation, and every cancellation request you submit. This evidence supports your case if escalation becomes necessary.
Methods to cancel Zotlo and step-by-step procedures
Zotlo provides multiple cancellation methods, each with its own procedural steps.
Step 1: cancel through your Zotlo dashboard
This is the most direct method and creates an immediate record of your cancellation request.
- Log into your Zotlo account using your registered email address and password.
- If you have forgotten your password, use the "Forgot Password" link on the login page to reset it via email.
- Navigate to your account settings or subscription management section (usually found in your dashboard menu or profile icon).
- Look for tabs labeled "Subscriptions", "Billing", or "Account Settings".
- Locate your active Zotlo subscription plan and select the option to cancel or downgrade.
- The system will typically ask you to confirm your cancellation and may offer you a retention incentive such as a discount or extended trial.
- Review the cancellation notice and confirm that you understand your final billing date and any refund eligibility.
- Take a screenshot of this confirmation page for your records.
- Submit your cancellation request by clicking the final confirmation button.
- You should receive an immediate on-screen confirmation and a cancellation email within 24 hours.
- Retain this email confirmation indefinitely as proof of your cancellation request and date.
- If you do not receive a confirmation email within 24 hours, contact Zotlo support immediately using the method outlined below.
Step 2: cancel via email to Zotlo support
If dashboard cancellation is unavailable or fails, submit a written cancellation request via email.
- Compose a new email from your registered account email address to Zotlo's support team.
- Subject line: "Cancellation Request for Zotlo Subscription [Your Account Email]".
- State your full name, registered account email, and current subscription plan tier in the email body.
- Include the exact date you wish your subscription to end (either immediately or at the end of your billing cycle).
- Clearly request cancellation of all recurring charges and confirm that no further charges should be processed after your specified date.
- Do not include vague language such as "I'd like to pause my subscription"; use only the word "cancel".
- Request a cancellation confirmation email in return within 5 business days.
- Keep your email in your sent folder and await a response.
- If you do not receive a response from Zotlo support within 14 days of sending this email, escalate your complaint to CASE immediately using the procedure outlined in the "Your consumer rights" section above.
- Forward a copy of your cancellation email to CASE as supporting evidence.
Step 3: cancel via your payment provider or bank
If Zotlo does not respond to dashboard or email cancellation requests, you retain the right to revoke recurring payment authorisation through your bank or payment provider.
- Log into your bank's online portal or payment provider (e.g., credit card issuer, digital wallet, or PayPal).
- Locate the section for "Recurring Payments", "Subscriptions", or "Authorised Payments".
- Search for Zotlo in your list of active recurring charges.
- Note the exact amount and billing frequency displayed here.
- Select the option to cancel, suspend, or revoke the authorisation for Zotlo.
- Your bank will ask you to confirm this action.
- Request a confirmation email from your bank confirming the date the authorisation was revoked.
- Retain this email alongside your Zotlo cancellation documentation.
- Monitor your account for any further charges from Zotlo over the next two billing cycles.
- If charges continue after your authorisation revocation, your bank will investigate and may reverse those charges as unauthorised.
Timeline and what happens after you cancel
Understanding the timeline after you submit a cancellation request prevents confusion and helps you verify that the process completed successfully.
Immediate effects of cancellation
Once you submit a cancellation request via your dashboard or email, Zotlo typically processes your request within 24 to 48 hours. You retain access to your account and services until the end of your current billing cycle, unless you requested immediate cancellation. Zotlo will stop processing new charges from the cancellation effective date onward, though charges already processed before your cancellation request will still appear on your statement.
Post-cancellation account access and data retention
After your subscription ends, you may retain limited read-only access to your account data and wellness history for up to 30 days. Yafee advises that you download or screenshot any important coaching notes, progress records, or content before this access expires, as Zotlo may permanently delete your account data after 30 days. Contact Zotlo support if you require a data export or longer retention period.
Checking for unexpected charges after cancellation
Review your bank statement and payment provider account for 60 days following your cancellation effective date. This period covers two full billing cycles and allows you to detect any charges that Zotlo may have processed in error. If you identify unexpected charges after cancellation, contact Zotlo support immediately and escalate to CASE if Zotlo does not issue a refund within 14 days.
Refunds and reclaiming overpaid amounts
Your entitlement to a refund depends on the timing of your cancellation request and Zotlo's refund policy.
Refund eligibility within the cancellation window
If you cancel within 14 days of your subscription start date, you may qualify for a full refund under Singapore's consumer protection framework, which permits consumers to withdraw from distance contracts within this timeframe. Yafee recommends requesting a refund explicitly in your cancellation email, referencing the Consumer Protection (Fair Trading) Act if Zotlo initially refuses your claim.
Pro-rata refunds for partial billing periods
If you cancel mid-cycle (not at the end of a billing period), Zotlo is obligated to refund charges for days you did not use the service. Calculate the number of days from your cancellation date to the end of your billing period, divide your total charge by the number of days in that billing period, and multiply by the number of unused days. Include this calculation in your refund request email to demonstrate the amount you are owed. In accordance with fair trading principles, Zotlo must honour this calculation or provide a justified explanation for any difference.
Disputing charges and initiating a refund claim
If Zotlo refuses your refund request, contact your bank or payment provider and initiate a dispute or chargeback. Provide your bank with all documentation: cancellation emails, screenshots of the cancellation confirmation, and evidence of your refund request to Zotlo. Your bank will investigate within 30 days and may reverse the charge if Zotlo cannot prove you authorised the disputed transaction.
Common cancellation mistakes and how to avoid them
The majority of cancellation issues stem from preventable procedural oversights. Take comfort in knowing that Yafee has identified these patterns across thousands of subscriber cases, and you can sidestep them with this checklist.
Mistake 1: cancelling through the wrong method or incorrect email address
Some users attempt to cancel through customer service chat, which rarely creates a formal record, or send cancellation emails to generic support addresses that do not trigger automated confirmation systems. Instead, always cancel through your dashboard (if available) or email Zotlo's billing team directly. Confirm that your cancellation request has been formally recorded by requesting and receiving a confirmation email before assuming the process is complete.
Mistake 2: using ambiguous language in cancellation requests
Phrases such as "I'd like to stop my subscription", "pause my account", or "I'm not happy with my charges" do not constitute a clear cancellation request in Zotlo's terms. Use only the phrase "I request to cancel my subscription effective [date]" and specify whether you want immediate cancellation or cancellation at the end of your billing cycle. Zotlo may otherwise interpret your message as a complaint rather than a cancellation instruction, causing delays.
Mistake 3: failing to document communication and confirmation
If you cannot produce written evidence of your cancellation request and Zotlo's response (or lack thereof), you cannot escalate to CASE or your bank with confidence. Screenshot every dashboard confirmation, save every email, and note the date and time you submitted each request. This documentation is your only protection if disputes arise.
Mistake 4: assuming cancellation has taken effect without verification
Never assume your cancellation is complete until you receive a formal confirmation email and verify that no charges appear on your next statement. Monitor your account for a full billing cycle after your cancellation effective date to ensure Zotlo has stopped processing charges. If unexpected charges appear, contact Zotlo immediately rather than waiting to escalate to your bank.
Checklist for cancelling Zotlo successfully
Use this checklist to ensure you complete every step and protect yourself from post-cancellation complications.
| Step | Action | Evidence to retain |
|---|---|---|
| 1 | Log into your Zotlo dashboard and review your current plan and most recent charges | Screenshot of your subscription details showing plan type and most recent charge amount and date |
| 2 | Submit cancellation request via dashboard or email | Cancellation confirmation email or screenshot of on-screen confirmation |
| 3 | Request a refund in writing if eligible (within 14 days or pro-rata) | Email copy of refund request sent to Zotlo billing team |
| 4 | Monitor your bank and payment provider for 60 days post-cancellation | Screenshots of statements showing no Zotlo charges after effective date |
| 5 | If charges continue, dispute with your bank immediately | Chargeback or dispute reference number from your bank |
| 6 | If Zotlo refuses to respond, file a complaint with CASE | CASE complaint reference number and confirmation of lodgement |
Zotlo contact information and escalation address
In accordance with Singapore's consumer protection framework, Zotlo must provide you with clear contact details for customer support and cancellation requests. The platform operates through digital channels without a published Singapore office address in its standard terms of use documentation.
Primary cancellation contact
Submit all cancellation requests to Zotlo's billing and account management team via email. If Zotlo does not provide a specific cancellation email address in your account settings, contact their general support email listed in your subscription confirmation or account dashboard, and specify "Subscription Cancellation Request" in your subject line to ensure your message reaches the correct department.
Escalation to the consumers association of singapore
If Zotlo fails to respond to your cancellation request within 14 days, does not process a refund you are entitled to, or refuses to honour your cancellation, file a formal complaint with the Consumers Association of Singapore (CASE). CASE operates a free dispute resolution service and will investigate Zotlo's conduct under the Consumer Protection (Fair Trading) Act at no cost to you. You can lodge a complaint online at case.org.sg or contact CASE directly for guidance on your specific situation.
Yafee has helped thousands of consumers navigate subscription cancellations and secure refunds through clear documentation and understanding of their statutory rights. Whether you are cancelling Zotlo due to cost concerns, service dissatisfaction, or billing disputes, follow this guide to complete the process efficiently and protect your account from future unwanted charges. Document every step, use clear language in your cancellation request, and escalate to CASE if Zotlo does not honour your cancellation within 14 days. Your consumer rights under Singapore law are firm and enforceable.