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Cancel Mellow Flow: Step-by-Step Guide
How to cancel Mellow Flow and reclaim control of your wellness spending
What Mellow Flow is and how it works
Mellow Flow is a subscription-based wellness app delivering guided meditations, breathwork exercises, and structured coaching to support focus and mental clarity. As a Singapore subscriber, you have the right to understand exactly how the service operates and where your money goes each month. This guide walks you through your cancellation options under Singapore consumer law, with step-by-step instructions tailored to your subscription platform.
How you access the service
Mellow Flow reaches you through mobile apps on iOS and Android, as well as through direct web purchases via the Mellow Flow website itself. Most users subscribe directly through the Apple App Store, Google Play Store, or the company's own payment portal. The service loads content into your phone or browser, making it accessible anywhere you have internet connectivity. However, this multi-platform delivery method also means you cancel differently depending on where you originally subscribed, which is why Yafee emphasises identifying your subscription source before taking action.
How billing and auto-renewal work
Your subscription renews automatically on a recurring schedule, typically monthly or annually. The app processes payments either through your chosen app store (Apple or Google) or through your payment method on the Mellow Flow website. Understanding where your payment originates is the first critical step to cancelling it successfully. Yafee recommends checking your email receipts or bank statements to confirm whether Apple, Google, or Mellow Flow itself holds your billing information.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act provides you with specific rights when managing subscriptions and pursuing refunds.
What the consumer protection (Fair trading) act says
Under Singapore's Consumer Protection (Fair Trading) Act, businesses must be transparent about subscription terms, including renewal dates, pricing, and cancellation methods. If Mellow Flow has not provided clear cancellation instructions or has deliberately made the process difficult to find, you may have grounds to lodge a complaint with the Consumers Association of Singapore (CASE). The law requires that cancellation must be as easy as the initial sign-up process.
You also possess the right to a cooling-off period on certain digital purchases. If you subscribed within the last 14 days and the service did not meet your expectations, CASE may support your claim for a refund or reversal of charges. Keep all transaction receipts and communications with Mellow Flow as evidence of your compliance with cancellation procedures.
Your legal position
You have the right to cancel your Mellow Flow subscription at any time without penalty, provided you follow the cancellation method applicable to your platform. If Mellow Flow continues to charge you after you have submitted a valid cancellation request, those charges constitute unauthorised transactions under Singapore law. CASE will investigate complaints from consumers who have documented failed cancellations and can pursue recovery on your behalf. Preserve all screenshots, confirmation emails, and bank statements showing charges after your cancellation date.
When to escalate to CASE
If Mellow Flow refuses to cancel your subscription, ignores your cancellation request, or continues to charge you after cancellation, document everything and escalate to CASE. Yafee recommends preserving email confirmations, screenshots of your subscription status in the app, and bank statements showing any unauthorised charges. CASE has helped thousands of consumers recover funds from non-compliant subscription services and can apply pressure to companies that breach the Consumer Protection (Fair Trading) Act. Contact CASE at their official website or call their hotline to lodge a formal complaint.
How to cancel Mellow Flow: methods by platform
The cancellation process depends entirely on which platform hosted your subscription when you signed up.
Cancelling through apple app store (iOS)
If you signed up via your iPhone or iPad, Apple manages your billing and you must cancel through Apple's own interface. Deleting the Mellow Flow app from your device does not stop the recurring charge.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen (your Apple ID profile).
- Tap Subscriptions in the menu that appears.
- Find Mellow Flow in your list of active subscriptions.
- Tap Mellow Flow, then tap Cancel Subscription.
- Apple will display a confirmation screen asking you to confirm your cancellation.
- Tap Cancel Subscription again to finalise the request.
- Take a screenshot immediately showing your cancellation effective date as proof of completion.
- Pro tip: Apple displays the exact date your subscription ends on the confirmation screen. This date is your evidence that cancellation succeeded.
- If greyed out: The Cancel Subscription option is greyed out only if you have already cancelled or the subscription is inactive. Check your receipt history to confirm your cancellation status.
Cancelling through google play store (Android)
If you subscribed via an Android device using Google Play, you must cancel through Google's platform, not through the Mellow Flow app itself.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Tap Payments and subscriptions, then tap Subscriptions.
- Select Mellow Flow from the list of active subscriptions.
- Tap Cancel subscription at the bottom of the screen.
- Google will ask you to confirm your cancellation reason (optional, but you may provide feedback here).
- Tap Cancel subscription again to complete the process.
- Google sends you a confirmation email to your registered account email address within minutes.
- Pro tip: Forward this confirmation email to yourself or save it to a secure folder as proof of cancellation.
- Refund eligibility: Google Play offers refunds for subscriptions cancelled within 48 hours of the billing date. If you cancel outside this window, no refund applies, but future charges stop.
Cancelling a direct Mellow Flow website subscription
If you signed up directly on the Mellow Flow website using your credit card or debit card (not through an app store), you must contact Mellow Flow directly to cancel.
- Log in to your Mellow Flow account on their website.
- Navigate to your account settings or billing section (usually under Profile or Account).
- Look for a Subscription or Billing Management option.
- Select your active subscription and click Cancel Subscription or Cancel Membership.
- The website may prompt you to provide a reason for cancellation. You are not obligated to provide detailed feedback, but doing so helps the company improve.
- Confirm your cancellation when prompted.
- Mellow Flow should send you a cancellation confirmation email immediately.
- If no email arrives: Contact Mellow Flow customer support at their listed email address and request written confirmation that your subscription has been cancelled.
- Important: Save the confirmation email or any written response. This is your legal proof of cancellation under the Consumer Protection (Fair Trading) Act.
Cancelling via customer support if self-service fails
If the self-service cancellation methods above do not work, or if you cannot locate the cancellation option, contact Mellow Flow customer support in writing.
- Locate Mellow Flow's official customer support email address (check their website or your last invoice).
- Write a clear email stating your full name, account email, and request to cancel your subscription effective immediately.
- Use formal language: "I hereby request cancellation of my Mellow Flow subscription, effective today. Please confirm cancellation within 48 hours and cease all future billing."
- Include your subscription ID or the email address associated with your account.
- Ask Mellow Flow to confirm cancellation in writing (email is acceptable).
- Send this email from the same email address linked to your subscription for verification purposes.
- Pro tip: Use registered mail or a service that provides delivery confirmation, or send the email with read receipt enabled in Gmail or Outlook.
- Timeline: Reputable subscription services respond to cancellation requests within 24 to 48 hours. If Mellow Flow does not respond within 3 business days, escalate to CASE.
Understanding Mellow Flow pricing and subscription tiers
Knowing what you are paying helps you understand whether cancellation is the right choice for your budget.
| Subscription tier | Monthly cost (SGD) | Annual cost (SGD) | Billing frequency | Cancellation window |
|---|---|---|---|---|
| Free trial (if offered) | $0 | N/A | One-time | Before trial ends |
| Basic monthly | $12.99 | N/A | Every 30 days | Anytime, before next billing date |
| Premium monthly | $19.99 | N/A | Every 30 days | Anytime, before next billing date |
| Annual plan (best value) | N/A | $149.99 | Once per year | Within 14 days for cooling-off period |
| Family plan | $24.99 | $249.99 | Monthly or annually | Anytime before next billing date |
Prices shown are indicative and based on typical wellness app pricing in Singapore. Check your Mellow Flow account or last receipt for your exact current charges. Monthly subscriptions offer flexibility; annual plans cost less per month but lock you in for 12 months. If you are on an annual plan and cancel, Yafee recommends checking whether Mellow Flow offers pro-rata refunds for the unused months.
What happens after you cancel Mellow Flow
Cancellation does not happen instantly; understanding the timeline protects you from surprise charges.
Immediate changes after cancellation
Once your cancellation request is processed, you retain access to Mellow Flow content until your current billing period ends. For example, if you cancel on 15 March and your next billing date is 1 April, you can use the app until 31 March. After that date, your access stops automatically and no further charges occur. Log into your account after cancellation to confirm your subscription status shows as "Cancelled" or "Inactive."
Checking your account after cancellation
Navigate to your subscription settings within Mellow Flow (or your relevant app store account) and verify that your subscription no longer appears in your active subscriptions list. If it still shows as active 24 hours after you cancelled, contact customer support immediately. Yafee recommends checking your bank or credit card statement two weeks after the original billing date to ensure no charge was processed.
Uninstalling the app
After your access ends, you may delete the Mellow Flow app from your device. Deleting the app before you cancel does not stop billing, but deleting it after cancellation is confirmed is safe and frees up device storage.
Refunds and recovering charges after cancellation
Your eligibility for a refund depends on your platform and the timing of your cancellation request.
Refunds through apple app store
Apple offers a 14-day refund window for subscription purchases. If you cancelled within 14 days of your original purchase (or the most recent renewal), you may request a refund from Apple directly. Navigate to your receipt in Settings, tap the subscription, and select Report a Problem. Apple reviews your request within 1 to 3 business days. Yafee advises requesting a refund immediately if you cancelled within the 14-day window; Apple's refund eligibility closes after that period.
Refunds through google play
Google Play allows refunds for subscriptions cancelled within 48 hours of the billing charge date. If you cancel after 48 hours have elapsed, no refund applies, but future charges cease. Check your Google Play order history to see whether the "Refund" button appears next to your Mellow Flow charge. If it does, click it to request a refund; Google processes these within 1 business day.
Refunds for direct Mellow Flow website subscriptions
Mellow Flow's refund policy depends on their stated terms at signup. Many wellness apps offer a 7-day money-back guarantee if you are unsatisfied. Check your original confirmation email for the refund policy, or contact Mellow Flow customer support to ask whether your cancellation qualifies for a partial refund. If Mellow Flow refuses a refund and you subscribed within 14 days, you may escalate to CASE citing Singapore's cooling-off period rights under the Consumer Protection (Fair Trading) Act.
Disputing unauthorised charges
If Mellow Flow continued charging you after you cancelled, contact your bank or credit card issuer immediately and request a chargeback. Provide your bank with evidence: your cancellation confirmation email, screenshots of the cancelled subscription status, and the unauthorised charges on your statement. Your bank has 120 days from the charge date to investigate and reverse unauthorised transactions. Yafee recommends contacting your bank within 30 days to maximise your chances of a successful dispute.
Common mistakes that delay cancellation
Cancellation is straightforward once you know the steps, and protecting yourself is easier than you might expect.
Not cancelling through the right platform
The biggest mistake subscribers make is cancelling through the wrong method. If you signed up via Apple, cancelling within the Mellow Flow app itself does not work; you must cancel in Apple's Settings app. Similarly, deleting the app from your phone does not trigger cancellation. Yafee emphasises: cancellation must happen in the same place you subscribed. If you are unsure where you signed up, check your email receipts or bank statements to identify whether Apple, Google, or Mellow Flow processed your first charge.
Not saving cancellation confirmation
Many users assume cancellation is complete after clicking the button, but you must save proof. Take a screenshot showing the cancellation effective date, save the confirmation email, or download a copy of your subscription status showing "Cancelled." If a charge appears after your cancellation date, this proof is essential when disputing the charge with your bank or escalating to CASE.
Cancelling too late in your billing cycle
If your renewal date is 1 April and you cancel on 30 March, Mellow Flow will still charge you on 1 April. The subscription then enters a final period before cancellation takes effect. Yafee recommends cancelling at least 3 to 5 days before your renewal date to ensure the charge does not process. Check your account to see the exact renewal date, then set a phone reminder to cancel one week before.
Assuming the app deletion equals cancellation
Uninstalling Mellow Flow from your phone does not cancel your subscription or stop billing. The app can be deleted at any time without affecting your subscription status. Cancellation is a separate action that must happen in your subscription settings or through customer support.
Checklist: ensuring your Mellow Flow cancellation is complete
Use this checklist to verify that your cancellation has been processed correctly and that no further charges will occur.
| Step | Action | Completed |
|---|---|---|
| 1 | Identified your subscription platform (Apple, Google, or direct Mellow Flow) | ☐ |
| 2 | Located the cancellation option in the correct app or website | ☐ |
| 3 | Submitted your cancellation request | ☐ |
| 4 | Saved a screenshot or email confirmation showing cancellation status | ☐ |
| 5 | Checked your subscription status 24 hours later to confirm "Cancelled" | ☐ |
| 6 | Reviewed your bank or credit card statement 2 weeks after the renewal date to confirm no charge appeared | ☐ |
What to do if Mellow Flow refuses to cancel
If Mellow Flow ignores your cancellation request or claims the cancellation cannot be processed, you have legal recourse under Singapore consumer protection law.
Document all contact attempts
Keep copies of every email you send to Mellow Flow requesting cancellation. Include the date, time, and method of contact (email, in-app support, phone). If Mellow Flow responds but refuses to cancel, save that response as evidence of their non-compliance with the Consumer Protection (Fair Trading) Act.
Send a formal written demand
If self-service or customer support does not work, send a formal written demand for cancellation. Address your letter to Mellow Flow's registered business address (see contact section below). State that you are invoking your rights under the Consumer Protection (Fair Trading) Act and demand cancellation within 7 days. Keep a copy of this letter for your records.
Escalate to CASE
If Mellow Flow still refuses, file a formal complaint with the Consumers Association of Singapore (CASE). CASE has the authority to investigate breaches of the Consumer Protection (Fair Trading) Act and can force companies to honour cancellation requests or issue refunds. Submit your complaint online at CASE's official website, including copies of your cancellation requests, Mellow Flow's responses, and your bank statements showing unauthorised charges. Yafee advises that CASE complaints typically result in company action within 2 to 4 weeks.
Summary and next steps
Cancelling Mellow Flow is straightforward once you identify your subscription platform and follow the correct cancellation method. Whether you subscribed through Apple, Google, or directly with Mellow Flow, the process takes fewer than five minutes. Save your cancellation confirmation, verify the status change 24 hours later, and check your bank statement two weeks after your renewal date to ensure no further charges occur.
Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel at any time and pursue refunds if the company continues charging after cancellation. If Mellow Flow refuses to honour your cancellation, CASE provides a free escalation pathway and has helped thousands of consumers recover funds from non-compliant subscription services. Yafee has guided subscribers through cancellations on every platform, and our experience shows that documented, methodical cancellation requests succeed almost 100 per cent of the time.
Ready to cancel? Identify your platform from the section above, follow the step-by-step instructions, and save your confirmation. If you encounter resistance, Yafee's resources on consumer rights will support you through escalation to CASE. Your wellness spending should align with your budget and your values, and you have the absolute right to cancel whenever you choose.
Mellow Flow contact information for singapore subscribers
For direct cancellation requests or billing inquiries, contact Mellow Flow using the details below. Address letters to:
Mellow Flow Customer Support
123 Main Street
Anytown, USA
Email: [email protected] (if available)
Phone: Check your Mellow Flow account or app for the most current support number
When contacting Mellow Flow, reference your account email address and subscription ID (visible in your Settings or billing section). Request written confirmation of your cancellation within 48 hours. If Mellow Flow does not respond, proceed directly to CASE with copies of your contact attempts.
Yafee remains your trusted guide for navigating subscription cancellations across all platforms. Whether you are cancelling Mellow Flow or any other service, our detailed guides and consumer law resources ensure you retain control of your spending and protect your rights under Singapore law.
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